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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

Review: On 09/31/2012, about 1210 hours, I contact U-Haul to rent a truck to move my family to Tennessee from California. I talked to sales person, [redacted], I was told I could rent a 17 foot truck for 7 day plus mileage for about $1,402.50. I told [redacted] I didn't need it for 7 days. I was told by her that U-Haul charges 7 days, but if the truck is returned earlier than the difference would be refunded. I went ahead and rented from U-Haul under that agreement. I picked up the U-Haul on 09/22/2012 with no problems. I returned the U-Haul truck on 09/25/2012. When I was on the road, I called to confirm my drop off location and talked to sales person, [redacted] #[redacted], who told me that's not the policy of U-Haul and I would not get a refund. I have asked for the phone records to be reviewed and was told only the last five minutes on the conversation could be reviewed. The refunded amount is $601.05. Currently U-haul is offering me $140 plus $40.00 in VIP U-Haul credits. This is no way close to what I was told. Please Help!Desired Settlement: I would like the agreement from the first conversation to be honored by a refund of $601.05.

Business

Response:

October 23, 2012

Thank you for your

concern for our customer Ms. [redacted].

Mr. [redacted], our

Senior Customer Service Agent, followed up on the information Ms.

[redacted] provided. He spoke to Ms. [redacted] and addressed her

concerns. Please be advised that a one-way rate is a flat fee that

includes a set amount of days and miles to complete the more. We

provide an ample amount of time and mileage to complete their move

safely and in case they incur unexpected detours out of their control

along the way. The flat rate is not a multiple charge of the days or

miles allowed. While there is no discount for unused days or miles,

we encourage our customers to return the rented equipment as soon as

they are finished with their rental to enable the next family to

start their move. In an effort to bring closure and acknowledge the

inconvenience Ms. [redacted] experienced, Mr. [redacted] issued a refund

for $140 back to her Visa account. The credit should post on her

next credit card statement. As we value Ms. [redacted] as a customer,

Mr. [redacted] also sent her a $40 VIP Certificate that can be used toward

a future purchase or rental on the many products and services U-Haul

has to offer.

Our

customers are very important to us and we regret to hear of

situations that cause problems for them. Thank you for bringing this

matter to our attention and allowing us to offer a response.

Sincerely,

Executive

Assistant

U-Haul

International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Unfortunately, this is not satisfactory to me. I recently received a telephone recording of my first conversation when I was making my reservation. In that recording the sales person can clearly be heard saying, " sorry it took an hour." To my surprise the recording I got was only 5 minutes long. It was manly my credit card information U-haul kept! All other statements about the refund seemed to have disappeared. I shouldn't be penalize for something a sales person said if it was not their policy in the first place. I feel they got my business dishonestly by lying to me and I believe in fairness, they should be accountable! I feel like they have stolen about $600 from me and my family.

During that original conversation I was told I would be refunded any days unused, once I turned the truck in and only then was I told that will not happen. I had another rental carrier company I was going to use, but the U-haul sales person reassured me that I would receive the refund, which won my business. I rejected the $140 when it was offered to me. I do not want the $140 and that does not satisfy this complaint. It is $560 short of what I was told I would receive! I want them to honor the contract as stated over the phone! I have attached the recording to this reply.

Also, I have copied and pasted the emails I received from U-Haul about the recording below;

No,

I'm sorry. There were technical difficulties to our recording system

and that is all we could retrieve. Please contact customer service at

###-###-#### if you have further questions.

Review: I made a reservation to pick up a Uhaul Cargo van from their [redacted] location in the beginning of November. Upon making the reservation they make you put your credit card on file and the website clearly says "$50 reservation guarantee- When you make a reservation, we guarantee to provide you with the equipment size, location, and pick up time as agreed. Should you not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50." The night of my reservation I got off of work and received a phone call from [redacted] from the [redacted] asking if I was coming to pick up the vehicle tonight. I told him I would be there at my reservation time which was at 9 and he told me that he had an emergency and that I needed to come get it now. I let him know it would be at least 30 minutes until I could get there because I wasn't near the location because I still had an hour before my reservation time. He told me I needed to be there within the next 15 minutes because he had to leave because of an "emergency". I let him know that was physically impossible because the drive was over 15 minutes away. I then asked if I would be receiving my $50 refund for the cancelation. He told me "no because I'm giving you the option to come pick it up now and you are turning it down." I then called Uhaul to try and find myself another uhaul rental from another location because this was the only night I could move out with my work schedule. There was nothing available with it being so late in the night. They gave me the phone number for the Uhaul regional office and they told me that I could call that location when it reopened in the morning and they should be able to give me the refund. After getting off the phone with Uhaul I started driving to my new apartment when I received a phone call from [redacted] at the [redacted]. He asked why I hadn't come to pick up the Uhaul van yet. I was very confused and asked why he told me he was only going to wait 15 minutes if he's still claiming to be there 30 minutes later. After arguing with me about "canceling my reservation" he told me he would wait for me to get there but he would leave if we weren't there by 9:00 PM which was the time of my reservation. I turned the car around and raced the 20 miles it takes me to get there and pulled my vehicle into the location with 4 minutes to spare. I walked around the entire location which he had obviously already left, turned the lights off, and locked the doors. This obviously frustrated me very much because now not only had he canceled on me last minute, been very rude about it, but now he had made me waste more time and gas money. When I called the Uhaul regional office in the morning my boyfriend talked to them, because I was already at work when they opened, about how now I was having to now call and pay for a moving service to come help me because of their cancelation. After talking to Uhaul for about 30 minutes the manager agreed to refunding the moving service to me for my inconvenience but I would "have to get back to them after I get my bill from the movers because he had no way of knowing how much it would cost to send me a refund." I've tried contacting several people with Uhaul regarding this refund even calling the number they gave me to call after getting the bill from the movers and can not get anyone to call me back. I've spoke to someone named Miguel at the phone number ###-###-#### once and he gave me an email address to send a copy of the bill from the movers to and told me he would call me the next day about it once he got the email. I gave him a week and never got a call back. I've tried calling and leaving voicemails several times and even leaving my name and phone number with his secretary which she insured me he would call me back and have not heard from him since. I finally gave up on getting the full refund from the moving service and tried just calling the regional office to get my $50 reservation guarantee and got sent two different times to a voicemail upon giving them my reservation number and never received a call back. The third time I called I let the secretary know to please not send me to another phone number because it always leads to a voicemail where no one calls me back from. She put me on hold and talked to someone and then took my credit card information and said I would have my $50 refunded that day from her boss and would receive an email from him that day with the information regarding the refund. That was on the 8th of January, and I have still received no refund, phone call, or email from anyone from Uhaul regarding this problem.Desired Settlement: My desired outcome would be to have my money given back to me from having to hire a moving service to come help me move which was a total of $267.75 and my reservation guarantee of $50 being credited to me.

Business

Response:

Thank you for your concern for our customer Ms. [redacted], our Traffic Manager for our [redacted] regional office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and discussed her concerns. He also obtained a new credit card number in order to process the refund for the $50 Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have a complaint with U-haul regarding their optional insurance coverage. I recently rented a Ford F150 from U-haul to transport my stuff from [redacted] back to [redacted] and while I was in [redacted] at Wal-mart, a vehicle struck my right side mirror and broke the glass on it. When I got back to U-haul, the technician checked out the damage and said small things like that happen from time to time, and told me all minor things like the side mirror was covered. When I went back in the store to grab my receipt, another U-haul worker was printing it out, saw the damage on the sheet, and then said "No we dont cover anything on the F150 U-hauls except it being totaled." The man told me that the optional insurance I bought would have covered every single vehicle they have, including their 2012 vans, and that it was pretty much a waste to buy the insurance on the F150. And then he told me if I totaled it, I would still be charged for parts and labor! They made me sign a promissory note before I left that shows I owe them $300 for a side mirror. U-haul is just trying to scam people out of money by offering insurance that doesnt actually cover anything.

Product_Or_Service: Ford F150 rental

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I do not want to pay U-haul a dime more than the $200 I had to pay just to rent the truck for one day. I have the promissory note and I would like it to be null and void.

Business

Response:

March 19, 2013

Thank you for your concern for our customer Mr. [redacted].

Mr. James Paulus, our Field Manager for the U-Haul Company of AK, followed up on the information Mr. [redacted] provided. He advised our office that both him and our GM of our U-Haul Center Mr. [redacted] rented from assisted Mr. [redacted]. Mr. Paulus informed Mr. [redacted] there was a $150 deductible that he is responsible to pay if the damage is over $150, so basically our customer is responsible for the first $150 of damage. In Mr. [redacted]’s case, the damage charge came to $141.58 and the remaining balance of the truck rental was $160.08. Mr. Paulus assured our office he did not relay to Mr. [redacted] that Collision Damage Waiver (CDW) was worthless on the pick up trucks. Mr. Paulus was pointing out the difference between Safemove Protection on our moving vans vs. CDW on the Ford pick up truck. Our GM confirmed Mr. [redacted] was given a CDW brochure in the Document Holder with his contract when he rented the pick up truck, which explained CDW. Mr. Paulus relayed that all charges are valid and a refund would not be issued.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: My wife and I were in the process of moving our six children and ourselves out of a 3,400 square foot home in Boise, Idaho on July 3, 2012. Prior to this (more than a week), we had scheduled an outside moving service, and a Uhaul truck (the largest and most expensive available) to be picked up on Monday, July 2 at 6p. Our rationale was to load the smaller, boxed items ourselves into the Uhaul truck, take them to the intended destination, unload them, and then return with the Uhaul truck so the moving service could load the large, heavy items, and then unload them at the intended destination. The day before the move, the representative at Uhaul persuaded us to drop our scheduled moving service in favor of a contracted mover through Uhaul. We agreed, and the were scheduled to arrive at noon on July 3 to load the large items. Thirty minutes before they were set to arrive, the moving service called and cancelled, leaving us with no help for the large items, and less than 6 hours to return the Uhaul truck. Moreover, the representative at Uhaul refused to refund our money for the moving service, or even attempt to rectify the issue in any way.Desired Settlement: We would appreciate a FULL refund from Uhaul.

Business

Response:

July 17, 2012

Thank you for your concern for our customer Mrs. [redacted].

The information Mrs. [redacted] relayed involves Moving Help, which is a division of E-Move and not U-Haul. We can suggest Moving Help, however, we are not responsible for their services. Any concerns involving E-Move or Moving Help needs to be referred back to them for resolution.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

This business didn't not make their contract clear and did not verbally make me aware that I would only have a the use of a moving truck for only 6 hours. They harassed me on the day I was I was moving and refused to provide me with any form of customer service. In the end I returned the truck and ended up paying for a service I didn't get to use forcing me to take twice as long to move and added extra expense and mental distress. The encounter I had was with the GM and never in my 30 years of life have I or any of my family ever been treated the way I was. Appalling!

Review: Had a class 3 hitch installed by U-Haul on August 11th, 2011, on my Jeep Liberty. A few days after the installation I happened to take a look at it under my Jeep, and noticed that there were 3 bolts on one side of the hitch, and only two on the other.Brought it back, the manager reamed out the installer and had him put in another bolt - he said he had stripped it so did not put it in.Thought nothing of it after that....until I went to another hitch company in 2013 to set up an equilization hitch (to use with this class 3).Dropped my Jeep off at Bell's Trailer Hitches, and received a call an hour later. They indicated that my hitch was not safe - they removed one bolt by hand (I am assuming that is the problem bolt from the above), and three others were loose. Only 2 of 6 were secure! The bolts were stripped, I had them replace them properly (I did keep the bolts for reference).Since the hitch had a lifetime warranty, I did have the option to return to U-Haul to have this addressed, but aside from the inconvenience, since I had already given them two chances to do this properly, I was not comfortable going back there again.It is not like they are selling hats - this is a safety concern for my family and anyone driving on the highway with me. I was upgraded to the weight distributing hitch because we had bought a heavier trailer - thank goodness this was caught before putting the stress of the additional weight on those two bolts.Bell's charged me $67.20 to fix the bolts. I had them write up the issue on the invoice (scan uploaded).Brutal, and very dangerous.

Product_Or_Service: Hitch and installation

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the $67.20 I paid to Bell's refunded to my from U-Haul.

Business

Response:

December 23, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Central Canada regional office, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $67.20 back to his credit card as requested. The refund should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already sent the refund and I consider this complaint resolved.

Regards,

I called U-Haul to rent a U-Haul in Calgary, [redacted] for July 30-Aug 1st. When I called, the lady told me they would only rent it to be for 24 hours, but if I called ###-###-####, they could extend my rental to 48 hours. I said okay, and hung up the phone with her. I called the [redacted] phone number immediately, to extend the rental to 48 hours. The gentleman I spoke with said that was fine, and that the rental would be $30.00 per day, plus mileage. While I was on the phone with him I confirmed a pick up date of July 30th at 5:00pm, and a drop off date of August 1st, before 5:00pm. On July 30th, we called to see if we could get the U-Haul a little bit earlier (if it was available), and the lady there told us our rental was actually only for 24 hours (not the 48 that we had reserved). We got passed around to 3 or 4 different people, where someone finally said they would call us back (this was about 1:00pm). At 2:30pm, we had still heard nothing, so decided to call them back. Upon speaking with a manager in Phoenix (who was very nice), she said unfortunately there was nothing she could do, and we could only have the U-Haul for 24 hours, but suggested we call our local U-Haul store if we had any more questions. I called the local store immediately after this [redacted]. Calgary, AB.) When I started to explain my story, she got very abrupt and rude with me. She said "you only have the U-Haul for 24 hours", and when I said "then why would the gentleman have told me I had it for 48 hours?" She replied "I don't know go talk to him" and hung up on me. When we got to the local U-Haul rental building in Calgary to pick up our U-Haul, we immediately asked to speak to the manager. We started to explain our story, and she said she would go look into it and would be right back. We waited about 15-20 minutes for her to come back, and that's when she became very rude. She said we had already been told that we only get it for 24 hours, and when I went to explain the entire story, she interrupted me, and said "nope you only get it for 24 hours". She then proceeded to say "and if you don't return it by tomorrow, there will be consequences", to which I replied "I never said we weren't going to". She then walked away from us to go do something else, and we stood and waited for her for another half hour. Finally, one of the other ladies at the desk had to text the manager ([redacted]) to come back down to help us get our rental vehicle. When the manager came back down all she said was "yes?", to which I replied, "We were just waiting to pick up our vehicle". When we began to ask her a question (we said "So next time if we..") she interrupted us again and said "next time I suggested you rent the vehicle for 3 days so this doesn't happen again".
I realize mistakes happen, and the complaint I want to make is not about getting the rental vehicle for 24 hours as opposed to 48 hours (even though this was an inconvenience). I understand that human error does occur, but I am shocked at how poorly my husband and I were treated and how the situation was handled, both when I called and when we went in to get the vehicle. [redacted], the manager, was not helpful, and she made us wait about 45 minutes just standing at the desk, and on top of it she was very rude to us, and just walked away and interrupted when we were trying to explain our situation. The customer service over all was horrible.
Thank-You.

Review: I placed my reservation with a day or so in advanced for a trailer and some furniure pads, I selected an 11:00am pick up time and recieve a confirmation e-mail and text the morning of that my reservation would be ready. When I got to the place of reservation they informed me that they actually did not have the trailer or equitment and sent me to another location who supposedly had it. That location then sent me to a third location bc again they did not have what I needed. The third location in Bensalem, PA acualy had the trailer but they failed to give the pads I had also reserved (and paid for). When I called back (after wasting about 3 hours of gas, time, and day light I could have been using to get moving). I was told to return to the original location for the pads. When I got there I was told they didn't actually have it and then tried to send me back to where I got the trailer. I was not about to drive another 30 minutes one way to get this equipment after my first time therewas a horrendous experience. I was greeted by an employee standing directly outside the only customer service entrance blowing cigarette smoke directly in my face, mind you I was visibly pregnant at the time. They refused to serve me at first, the kid smoking outside eventually came back in and took a male customer who came in AFTER me, making me wait 20+ minutes before he thought to get someone to help him at the counter. After promptly returning the trailer as I was scheduled to do I thought this horrible experience would be over but no, the next morning I got a call from the Bensalem U-Haul location asking where the trailer was. I informed this guy that I returned the trailer the night before as I was scheduled to do even though I lost a lot of time driving around trying to get the trailer and equipment b/c they can't keep reservations. The guy on the other end of the line then admitted he had not actually looked around the lot, he just didn’t see it in the row of returned trucks so he assumed I had kept it. I told the guy I was unable to leave it in that row b/c it was already full, but I left it in the spot where I picked it up and attached it to my car, myself. Yes, you read that correctl, the men at the store really didn't even help me attach the trailer to my truck - they made a PREGNANT woman do it herself! Since I had not received the equipment with the trailer I assumed they would reimburse me for not filling part of the reservation ...I wasn't even asking them to pay for the gas/time they forced me to waste bc they were unable to actually have what I reserved in advanced (after picking from a list of available locations that were supposed to have it). However, I was still charged for this missing equipment and had to spend 2-3 hours on the phone (various phone calls) with their customer service department trying to get my money back since I was obviously unable to actually get the equipment I reserved. Now nearly 5 months later I check my checking account and find that they took nearly $200.00 out of my account for loss/damage to the trailer I had rented. there were 2 charges on for $91.40 and another for $93.10. I called the store and was told the manager was not there but left my name and number to find out what these charges were and to have them reversed of course [redacted] never returned my call. I then contacted customer service and they of course did nothing to help me either. The first person I talked to pretended that she didn’t hear me when I told her my issue. Then the second person (a manager/supervisor) basically told me tough luck in as polite of a way as one could. She later contacted me and told me these charges were for a turnpike violation (of which I have a EZ-Pass) after discussing this with her I asked to see a copy of the citation. It turned out that U-Haul was notified 3 times before they just withdrew the money from my account which accumulated an ennourmous amount of fees. In fact on the citation they showed me it says it was issued in August and had a payment due date of September. The citation they showed me also said FINAL NOTICE another indication that they had been avoiding notifying me. This woman also tried to then tell me that they told the turnpike commision to contact me regarding the toll violation, however they also claim to have only recieved it Oct 30, 2013. There is no way they notified the turnpike commission prior to withdrawing money from my account if they (also claim) only got the notice 8 days prior to withdrawing the money from my account. I have no issue paying the toll I thought I was since the trailer was attached to my vehicle which was adequatly charged. When I contacted ez-pass they would not drop the fees for not paying in a timely manner but how could I pay something I had no idea I had to pay. Their negligence caused te majority of the fees. The toll itself was only $1.40. As I said I have no issue paying the toll I have a huge issue having to pay for u-haul's negligence and poor customer service. I was already out a bunch of money from being forced to drive around looking for the trailer and pads they confirmed would be at my location of reservation but I didn't even fight them on that.Desired Settlement: I want to be refunded for the $184.5 they withdrew without my authoriztion minus the toll amount of $2.80 ($.40 for each violations) as well as reimbursement for the gas I had to waste driving around looking for a location with a trailer and furniture pads b/c they were to incompetent to have it at the confirmed location. The national average price of gas on June 23, 2013 (the date of the incident) was $3.5969 I estimate that in 3 hours I had driven about 90-100 miles which would equal 5 gallons of gas ( my vehicle gets 18 mpg for city driving) which comes out to $17.98 for the lost gas. And I would like to be reimbursed for my undeniably wasted time search for what I reserved and being on the phone with them trying to rectify both situations. I make $27.40 an hour at my job so I will accept this as a reasonable rate of reimbursement. That would be 3 hours of time for driving around and then 3.5 hours of time being on the phone with customer service from the first incident and then the second after they withdrew money without authorization for a total of $178.13. in total I want a reimbersement of a total of $ 377.81 from the described breakdown listed above.

Business

Response:

November 14, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mrs. [redacted].

[redacted], our Executive Assistant for our North Philadelphia regional office, followed up on the information Mrs. [redacted] provided. He advised our office he spoke to Mrs. [redacted] and listened to her concerns. He explained the late fees are standard fees that PA DOT charges on ezpass toll violations. He offered his apology for any confusion and also offered to refund 50% of all charges including citation fees, which Mrs. [redacted] accepted. She should receive the refund check for $110 within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this resolution because the U-Haul corporation agreed to reimburse me $110.00 and they have not done so. They said I would recieve this reimbursement within 10 business days which has now lapsed and I have yet to recieve the reimbursement. I now want a 100% refund as opposed to the $110.00 they previously agreed too. I have had nothing but problems with this company, beside the poor customer service they are a bunch of theives and liars. If I do not recieve a full refund I will be forced to take my plights to the public in the aims of driving future customers from them. The truth is there are other rental companies out there and people do not have to use U-Haul and after people hear what I have been through with this company and how they have treated me, people will start renting from their competetors

Regards,

Business

Response:

December 16, 2013

Revdex.com ID# [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer *rs. [redacted].

[redacted], our Executive Assistant for our North Philadelphia regional office, reviewed the information [redacted] provided. He confirmed the original check was mailed to her on November 18th. He spoke to [redacted] and asked if he could issue the refund to her credit card on file, however, she preferred a check. **. [redacted] advised her he would issue another check and apologized for the delay. Please be advised that the check is being issued in the name of [redacted], which is the name on the contract. [redacted] confirmed with [redacted]. [redacted] that she will still receive the check if made out to [redacted].

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

UHaul is great. I had problems with my truck during my move (which happens in the course of life) and they made sure my belongings got to my final destination as quickly as possible and took care of any extra expense directly related to the breakdown. [redacted] (regional president) and [redacted] (GM) are class acts and they were a pleasure to work with.

Review: I reserved a cargo van from U-Haul online, using U-Hauls online reservation website. To confirm the reservation I used my credit card and everything was fine. The day I picked up my rental they ask for a credit card and got authorization with a code from the bank. I picked up my cargo van on 5/28/2013 and I returned the van the next day to the same location. I was told everything was fine and my cc would be billed for the one day rental. A few weeks later I received a bill from U-Haul collections for $61.66 for the rental and a late fee for non payment. I checked my cc and they did receive payment. I was charged $30.00 for a late fee because the location that I rented the cargo van from did not process or forward my payment to the proper location, department, people This is not my fault, because they had my payment information from day 1. I have been trying to get a refund of $30.00 for the late payment fee for about 2 months and still no refund as of 7/26/2013Desired Settlement: Late fee of $30.00

Business

Response:

July 31, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Los Angeles West, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and advised him of a refund for $30 as requested.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We rented a truck from Uhaul to move our belongings from our apartment to our new house. The truck was in horrendous condition we called in and talked to the manager who said that it was OUR fault that the truck was in bad condition even though we had a CDL licensed driver and he has driven semi's to this day. On the way back to drop off the vehicle we even had another CDL driver drive it who said that the truck was in bad condition. The manager yelled at us about how he didn't have to do anything and that it's not his fault the truck is in poor condition told us to go through UHAUL to get reimbursed for anything and he has no superiors so don't yell back at him and he doesn't need to listen to us. This was a major issue because the problems with the truck include but are not limited to bad brakes, leaking back (water leaked all over our belongings), shocks that were worn, could not get up to speed/had extreme hard times on hills even when EMPTY, etc. We did call into the corporate office a few times and they only said they can do something after we return the truck and they would not help us until then. This is absolutely ridiculous because the people who were driving did not feel safe in that truck and we expressed that to them. We did try to go through the claim option but we have not heard anything from that route either. Uhaul needs to inspect this Uhaul business in Schenectady, NY on Hamburg street because this is not the first time we have had issues there and if this is how UHAUL businesses are going to run then I will never go through UHAUL again.Desired Settlement: Replacement/reimbursement of the following items: *I will not be handing over my HDD or anything with personal information due to the fact that I am a CET major and know what can be done with them and how they can be treated I have personally taken care of them and destroyed them as I saw fit to make sure that no information was captured from them*

- Laptop that I have now had to replace seeing as I am a college student and mine was destroyed

- WDD External HDD that was destroyed due to water damage from truck

- Cookbooks that were destroyed

- Cost of new death certificate for my father

Things I can not get replaced but were destroyed:

- Wife's grandmothers hand written cookbook

- My father's original death certificate

Business

Response:

Thank you for your concern for our customers, Mr. and Mrs. [redacted].

[redacted], our Executive Assistant for our Eastern New York Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:

Dear Mr. [redacted], I have received the forward of the information you had provided regarding your September rental with U-Haul, and would like to sincerely apologize for the inconveniences that you had encountered. While I cannot undo what has happened, I can assure you that the truck that you had rented did in fact get to our shop shortly after your rental for necessary repairs. Being in business for 66 years now, we surely take the repairs of our equipment seriously, and strive to ensure that every family using our equipment is provided with something that is clean, safe, and expertly maintained. Sadly, as with everything in life, things happen that just don't go along with the plans. I have located the claim that was started regarding the damage to your belongings. Please contact [redacted] at ###-###-####, or email at [redacted].com , referencing your claim number of [redacted]. I have been in contact with him, and he is expecting to hear from you to work on the claim. Realizing that we fell short in the equipment we had provided you, I have issued a credit to your Master Card for the rental amount of $137.36. I do again apologize for the inconveniences, and appreciate the opportunity to address your concerns. Sincerely, [redacted] Executive Assistant U-Haul Co of Eastern New York

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I ordered a truck to rent from the U-haul website. I selected the location, date and the only size the website would allow me to rent. I received a confirmation email showing a 'Master Order Number' #[redacted], and charged me a processing fee on my credit card. I thought this meant I had a truck reserved but it turns out it just meant some one will call me to see if they can set me up with a truck. It's not really a reservation, which is a little misleading. When I clicked on the order number, it showed the location, truck size and date of pick-up. It really gave me the impression that my truck had been reserved. Their website indicated if they didn't get you your truck after it was reserved they will pay you $50.00. But, by their standards, your order is not a reservation.??? That is not clearly indicated on their website. As it turns out they were unable to fill my order and will not pay me the $50.00 I feel is owed. By the time they notified me of their lack of vehicles, no trucks were available from any of their competitors. Even after I found out no trucks were available, their website allowed me to again try and reserve another truck at the same exact location and date, even though U-haul knew there were none available. I believe, along with many other consumers who have vented their frustrations on U-hauls [redacted] page, that their website and business practices are deceiving to the consumer and that they should be more straight forward in how they are presenting their rental process.Desired Settlement: If their website is offering $50.00 for not fulfilling my reservation, I feel I deserve the money for all the hassle. Otherwise they should be forced to make their website more visible in how the whole rental process works with U-haul. If the master order number is not an actual reservation number, then it should be specifically stated on their website. Not just that someone will call you about your reservation.

Business

Response:

July 8, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our [redacted] regional, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his concerns at length. They came to an understanding over the reservation and both agreed things could have been different on both sides. Mr. Bohlman issued a refund for the $50 Reservation Guarantee Fee back to Mr. [redacted]’s [redacted] account, which should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have two upod storage pods sitting at the Milwaukie, Oregon location. Way back in MARCH 2013 I called them and asked them to plase do AUTO PAY OF MY MONTHLY FEES AND GAVE THEM my bank/debit card number/authorization. I had also been brutallly assaulted in February and was recovering from BROKEN RIBS and other injuries, which took months to recover from and I also had to move not once, but 4 or 5 times since February (out of the location I was assaulted at, etc). I remember calling them some time in the summer to inquire as to what was going on with my account (unable to have access much if at all to my email address via computer, I lived out in the middle of nowhere ...etc) I had gotten NO phone calls on my account ever falling behind...anyway, I specifically called to ask as to WHY my automatic payments were NOT being taken out as I requested/authorized.....(i was assaulted for almost 5 hours and in bad shape, so I didnt have the capacity to be calling and checking/paying on my bills every single month while in recovery, etc)

I then (when I had called) asked if I could make a payment and was told NO and I also asked if I could talk to the manager and was told it was the answering service (you never get routed to the store it seems) but they would have someone call me NOBODY EVEN CALLED. I do remember sending various emails to them WITH NO RESPONSE.

how the [redacted] (excuse my french) can anything get resolved if

A) Nobody calls you back

B) Nobody will take a payment

C) Nobody emails you back

D) Nobody takes payment out via autopay which you set up with them to begin with????

THIS IS A NO WIN SITUATION!!!

This week, I mysteriously get an email saying my belongings will be sold at auction NEXT MONTH?????? I CAN'T EVEN MAKE A PAYMENT NOR TALK TO ANYONE ABOUT A PAYMENT NOR MAKE ARRANGEMENTS TO PAY HALF OR A THIRD THE NEXT MONTH OR TWO AND THEN FINALLY GET THE AUTO PAY SET UP AGAIN!!!

I CALLED several times this week and AGAIN YESTERDAY and was ASSURED THE MANAGER WOULD CALL ME BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

no phone calls

the other day I told them as yesterday and the other times called I WOULD LIKE TO DISCUSS PAYMENTS.....I WAS TOLD IN EMAILS I NEEDED TO TALK TO THE MANAGER TO SET UP A PAYMENT SCHEDULE AND HOW THE HELL CAN I DO THIS IF HE NEVER CALLS ME BACK????????????????????????????????????????????????????????????????????????????... />
iF you would like me to send copies of my emergency room report and my victims statement to the Klamath Falls sheriff's dept I WOULD GLADLY BE ABLE TO DO THIS FOR YOU, i'M HAVING A ROUGH YEAR HERE, I COULD HAVE DIED THAT NIGHT AND NOW I CANT EVEN GET THIS SORTTED OUT, I JUST DROVE 2,000 MILES TO GET TO BE AT A SAFER PLACE SO I CAN PURSUE CRIMINAL CHARGES AGAINST THE PERSON WHO ASSAULTED ME and now everything else I own is going to go away because someone cant call me back or make payment arrangements with me and I have called other months about this WITH NO RESPONSE!!!!!!!!Desired Settlement: I WOULD LIKE TO PAY ONE THIRD OF MY TOTAL BACK OWED BILL ON THE 3RD OF EVERY MONTH (I get paid one paycheck on the third of every month (ssdi) I AM ALSO DISABLED..then ONE THIRD THE NEXT MONTH AND THEN ONE THIRD THE MONTH AFTER THAT and THEN I WANT TO FIND OUT WHAT NEEDS TO HAPPEN TO HAVE AUTOMATIC PAYMENTS MADE FROM MY [redacted] DEBIT CARD ACCOUNT LIKE I SET UP WAY BACK IN MARCH!!!!!!!!!!!!!!!!

thank you.

Business

Response:

December 17, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our GM of our U-Haul Moving and Storage at [redacted], followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and she advised Mr. [redacted] she would be making a payment on her storage shortly.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: My storage unit # [redacted] is an indoor unit with mildew and mold inside my unit which damaged my belongings. Uh soul offered to cover 400.00 but when the adjuster and the service master representative came it. She stated that it would be over 4500.00 worth of cleaning. The sales rep at the time who sold me the unit stated that it was a climate control unit and that it was well insulated. That was not the case. I also chose insurance for a little over 6.00 for 5,000 worth of coverage like I always do anytime I rent a unit. But she told me that even if I had insurance it would not cover mold. Mold is dangerous and so is mildew..... I have with allergies and asthma and it's no way in the world I will be able to re use that furniture or save their clothes. Being that school starts in 2 weeks everything we own is in that storage and im talking new mattresses furniture, beds, toys, dinette set, flat screens, etc.......I was just approved for my house on 8/6/2014 and we don't have anything to move in there. Uhaul acknowledges the fact that it's their responsibility that's why they agreed to pay up to 400.00 when they realized I had way much more than they expected they want to come up with excuses. I'm entitled to them either paying for my items or cleaning them in a matter where it will not affect my son with allergiesDesired Settlement: To either pay the 4500 to clean my items or write me a check to cover my items. They should also put a policy in place to address the concern of mold. A humidifier will not do any good if no air is coming through...the insurance rep as well as the store personnel should get on one accord as to what is actually covered under their insurance plans and if in deed I waived coverage a letter should have been in place stating that I did not accept insurance as it is in most other companies. UhAul checked my rental history with them and each and every time I chose the basic insurance package.

I'm already paying 135 a month 6.00 would not have inconvenienced me. I'm not sure how they changed the agreement and the copy that they provided to me still did not say that I denied insurance. In fact it didn't say anything about insurance becAuse I would have addressed it. I trusted the sales rep enough to know she will take care of the situation after I shared my concerns with her. It was so busy that day maybe she messed up. but I did purchase insurance, and even if I didn't that is still something within the facility that should be controlled.

Business

Response:

August 14, 2014

Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] the President in our [redacted], AR Regional Office informed us he has asked [redacted] our insurance carrier, to contact [redacted] in order to discuss a settlement.

Our customer are very important to us and we regret to hear of situations that cause problems for them.

Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-haul International

Review: U haul businesses use a faulty computer meter for reading gas. They have had several instances of people turning the rental back in with more gas then they picked it up with and the meter states that its insufficient fuel so that they can charge you for the gas and the 30$ service fee! I personally made sure my truck had more fuel then I got it with so there would not be an issue, and I had 2 other people check it. So I know my truck was past what I got it with and witnesses to prove it. The others I know that had this issue at another location, the meter said it was not full and the gut actually opened the gas tank and showed it over flowing and they said "sorry something must be wrong with the computer".....I personally think it is a scam that u-haul is hoping not to get caught with!

Product_Or_Service: rental van service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like not to be charged the fuel charge or the service fee....

Business

Response:

February 12, 2013

Thank you for your concern for our customer Ms. [redacted].

Mr. Paul Blackwell, our Area Field Manager for the U-Haul Company of Coastal SC, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns regarding mileage and the fuel charge and found all charges to be correct.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: I arranged for U-Haul to deliver U-Box Pod moving service from San Francisco, CA to Ann Arbor, MII received the Pod in San Francisco on May 29, 2013, U-Haul picked up the Pod on June 3, and I requested shipment of Pod on June U-Haul advertises an estimated day one-way shipping time starting from requested date of shippingOn June 16, I received a call that Pod was still in San Francisco and had been "forgotten" along with other PodsFrom June to present day (June 27), have made multiple attempts daily to get updates on the whereabouts and shipping status of my Pod and belongings, spoken with managers who stated Pod would ship "in the next 1-days" multiple times since June Manager agreed to refund shipping fee, however, Pod is currently still in San Francisco Bryant Stlocation and not shippedI have spent over minutes daily trying to receive updates on this situation only to leave messages that do not get returned or get continually transferred to other departments who still cannot provide information about my account/Pod
I have heard multiple instances of this same complaint: U-Haul not shipping Pods from originating locations for weeks later than estimated date, including other U-Haul locations
My wife and I begin new jobs at our shipping destination on July 1st, with our work clothes and other important belongings still located in the PodWe have had to purchase new clothes and other goods for this job as we have no reliable estimate as to when we will receive the Pod.Desired Settlement: My top priority is completed shipment of my Pod and contained belongings as soon as possiblealong with confirmation of shipment and estimated delivery date via telephone
Refund of additional U-Haul fees: pickup ($already charged), future delivery ($113.60), and storage fees (+$14.95/day) along with the already agreed upon refund of shipping costs
Reimbursement for employment-related clothing purchases for myself and my wife due to delayed shipment of Pod ($1,538.54)I can provide credit card statement and receipts for these purchases made on June as I was aware the Pod had still not been shipped
Additionally, I have had to purchase an air mattress ($100) and internet modem/router ($100) - all of which I already own and are stored in my Pod- and any further compensation for these would be appreciated
Business
Response:
July 12,
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr[redacted]
Ms[redacted], our Executive Assistant for the U-Haul Company of San Francisco, followed up on the information Dr[redacted] providedShe informed our office that his U-Box was dispatched from our U-Haul location on July 2nd and was quoted an estimated delivery time of business daysWe also waived the shipping and delivery fees due to the inconvenience he experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Executive Assistant
U-Haul International

Review: U-Haul has a link on their website to [redacted], powered by U-Haul. The labor company never showed up as contracted.

We contracted with U-Haul for truck rental, which went very well. In conjunction, we used the [redacted] link provided by U-Haul to find labor to assist with our move. The contractor selected, [redacted], never showed up on the scheduled morning, never called, and would not answer their phones. We called U-Haul, and they said it was not their issue to resolve. If U-Haul is providing the link, and also supporting [redacted]Help, then they should have assisted. We were forced to find another vendor on [redacted]e day notice, more than doubling our expenses to move.Desired Settlement: [redacted] quoted us 80.00 for two movers for two hours time. The only other vendor we could find on [redacted]e day notice cost 190.00. I am looking to be reimbursed the delta of 110.00. I am not concerned about a refund of the truck rental, as that portion of the transaction went as promised.

Business

Response:

June 21, 2013

Revdex.com ID#: [redacted]

U-Haul Ref# [redacted]

June 21, 2013

Thank you for your concern for our customers Mr. and Mrs. [redacted].

Please be advised that [redacted] is not a part of the U-Haul Company. They can reach [redacted] at [redacted] to have their concerns addressed.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.U-Haul is not being honest. They say [redacted]Help is a separate company, but in fact it is a subsidiary of U-Haul owned by U-Haul and [redacted], as shown in the domain name registry for [redacted]. I wish to continue with my complaint on this basis.

Regards,

Business

Response:

July 1, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for forwarding me Mr. [redacted]’s current comments.

Please be advised that [redacted]Help is its own legal entity with an account set up with the Revdex.com. Please redirect Mr. and Mrs. [redacted]’s concerns to that account for resolution.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself [redacted] industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: I was quoted from U-Haul online $141.00 USD for the truck one way for [redacted] to [redacted]. I selected the SafeMove Plus insurance on the website which was quoted for a total of $28.00 USD. The total of my quote for the rental and insurance was $169.00 USD.

Issue #1:

I picked up a U-Haul 17' truck from [redacted] in [redacted] on Saturday, Dec 13, 2014. When I walked into the store I was told to go to the back office and talk to the manager/owner of the business. He proceeded to look at my drivers licens and take down information from it. He gave me the key for the truck without providing me any paperwork for the rental. When I checked the reservation/contract later that night, the insurance was doubled without my consent or agreement to $56.00 USD. I called U-Haul to get this resolved and they stated this was not standard protocol for renting a truck.

Issue #2:

I returned the truck after hours to the [redacted] location in [redacted] on Sunday, Dec 14, 2014. I filled up the gas tank with unleaded to 1/4 of a tank of gas as shown my my gas gauge. I noticed a couple times I stopped on the way back from [redacted] that when I shut off the engine for a period of time, the gas gauge would drop the next time the engine was started. I believe there is an issue with the trucks gas gauge as when I parked the truck and turned the engine off, the gas needle was perfectly aligned with 1/4 of a tank. I was notified via email of a new $30.00 USD charge for the vehicle not having a 1/8 tank of gas instead of 1/4 tank of gas.Desired Settlement: Please correct these billing errors, including honoring the original quoted price due to the circumstances explained above. Since the vehicle clearyl has a faulty gas guage when sitting at rest for a period of time, please correct the $30.00 USD additional charge. If you have already charged my credit card, please refund the difference.

Business

Response:

December 18, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted], our Executive Assistant for our [redacted] and [redacted], followed up on the information [redacted] provided and sent him the following email:[redacted]; Thank you for allowing us the opportunity to review your complaint your recently entered. Our Marketing Comapny President has gone over your statement and we wanted to let you know what our position is on this matter. Safemove insurance is charged at a daily rate. Which on your rental it would be $28 per day, but we will go ahead and refund your creidt card back the $28 for the 2nd day due to the lack of information that you received when you picked the equipment up at our dealer. As far as the fuel charge of $30, we will not be refunding this. We have reviewed the repair history for the last 6 months and there has not been any fuel related issues with this equipment. Please contact the Marketing Company that you returned the equipment to as we do not oversee that location, [redacted], for any furhter issues to the return of the truck. Your refund of $28 has been processed today, 12/17/14. We sincerely apologize that you had issues with your equipment rental, and they will be addressed with the pick up location in [redacted]. We do Thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and products. Happy Holiday's Regards, [redacted] Executive Assistant U-Haul Co or [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: I chose this U-Haul location to rent a Truck and Dolly. My girlfriend was with me and we were moving household furniture to my house in [redacted]. While I was in the bathroom the clerk at the desk went over the insurance policy with her and asked HER to run MY debit card for payment. She said she did not know my pin and he said they would do a "credit transaction" instead and jokingly told her to make sure she looks over my shoulder better next time. When I returned from their bathroom he handed me a pamphlet and said we were good to go. During our rental period the tow dolly ripped a transmission line out from underneath the car. This claim was denied based on ridiculous exclusions that were never explained or gone over with the policy holder. When I spoke with their insurance agent she said it sounded like your girlfriend was the problem, she should have told the clerk NO when asked to run a card for someone else.

Product_Or_Service: Truck and dolly

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

U-haul needs to honor the claim I filed to their insurance or at the very least refund the illegal transaction done on my card. Otherwise I will be filing a suit through my lawyer and smearing my story across all social media avenues.

Business

Response:

September 9, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul [redacted], followed up on the information Mr. [redacted] provided. She informed our office [redacted] investigated his claim and concluded the damages were not the responsibility of the U-Haul Company. After another review of the information, Ms. [redacted] relayed their decision in the matter remains the same.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I rented a 14' Truck to move in town. I did not ask for a Hand Truck or Moving Blankets. They were already installed with tie downs in the truck & they were in the way & did not allow me to use the space towards the back right of the truck... the Hand Truck would have scratched the furniture I wanted to load in that area & the bag that is strapped to the wall full of moving blankets is very large & does not allow you to occupy that corner of the truck. I removed both items so I could use the space & make less trips & when I returned the truck I was told that even though I didn't use the hand truck or the blankets that because I broke the tie down seal to move them out of the way that I was forced to pay for them. I tried to discuss this with the employee when I took the truck back & she would not even discuss it, just told me there was nothing she could do. I decided that I would call the store manager the following business day (Monday) & talk to him. As of today I have called 4 times & have both left messages with the call center & was told that they were sending him an Instant Message as well, but they could not reach him & he has never even returned my phone call. My first message I left for him was on Monday 4/21/2014 early in the morning & I left another message this Thursday morning. it is almost the end of the day Thursday now, & I have still not heard from the local store manager ([redacted]), nor have I heard anything back from the call center either... I feel that automatically installing these items in the truck when it occupies usable space & then automatically charging you when they are simply removed to have the additional usable space, is a way of "packaging" or "packing the bill" in a way to force an up-sell & increase revenue. In my opinion it is deceitful & offensive, especially when you spend the mojority of the week & are not able to even get a call back from the store manager or the service center when I have alerted them the 2nd & 3rd time leaving messages that the store manager is not making any effort to call me back.,,
I am in need of another UHaul from Pocatello, Idaho, back here to Salt Lake City, Utah & I am seriously considering using another rental company... kinda leave a bad taste in my mouth & not very much respect for how the business operates, nor the management personal in the local facilities.

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

Phone:

+1 (870) 932-6891
+1 (417) 839-6080
+1 (478) 757-4969
+1 (419) 536-9253
+1 (800) 986-3667
+1 (727) 799-9922
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Website:

www.jonesborooverheaddoor.com


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