U-Haul International, Inc. Reviews (6748)
Review: U-haul gave us the wrong address to pick our vehicle, so we had to travel a longer distance, racking up more mileage charges, the people there were rude, slow and would not allow us to inspect our vehicle to make sure we had everything we ordered. When we arrived at our destination to begin moving, we did not have the product a dolley we had ordered and paid for it. We called them back and they asked if we would like to come and pick it up, we said no, we are not coming all that way back for another doley and to take it off our bill. They said they would take it off the bill right away. I tried contacting them to settle the bill, and I have not been able to reach them. I have not been able to leave a message. They are charging us for missing fees for the dolley, fees for missing gas which we filled it at 7/8 of a tank as the contract required us to return the truck with. They said the truck was filled at 3/4's a tank. They are charging us for gas fees and missing equipment we have never received. In total they are charging us 343 dollars. There was a deposit of 85.00 So they are charging us a additional 257.89.
Review: I recently moved from [redacted] to [redacted] and used UHaul to transport my possessions. I chose to rent two uboxes. I decided I would also rent a truck in [redacted] and load my uboxes at uhaul for free. In [redacted], I decided to have uHaul deliver the boxes to my apartment, which is an additional "delivery charge." Overall, the services I paid for from uhaul were:
Review: U hall is not telling the truth.they have my credit card on file and over charged me, then took the truck and my things. I do not owe them any money. they never tried to contact me, only after I left three messages asking them to tell me what they did with my belongings .I attempted to contact them three times before they responded to me. After several days past they They left a message telling me that they had my things and I needed to come and get them I explained that I did not have a truck to pick my things this why I rented the U hall in the first place . They never offed me the option of renting it for one more day to unload my things. U-hall just told me to come and unload it right away our they would unload it into a a U hall storage. The storage was very far from my home witch made it even more difficult. They over charged me and lied to me. I kept in good contact with U hall I called U hall to let them know that I was late bringing the truck because I lost the keys. They gave me no assistance and told me it was my problem. I had to find a lock smith who could come out and make a key on my own which took time. I had to pay 600 dollars Just to have a key made. U hall could have assisted me with it . At that time U hall said they would renew my contract and allow me to bring the truck back on Tuesday. U hall lied to me and came and took the truck and charged me for the day they took it not allowing me to unload it. U hall damaged some of my things and several items are missing .Desired Settlement: I want compensation for my time, damaged and missing property. Also I want Help moving my thing s to my home.
Review: I rented two Uboxes. I was originally told by employees at the [redacted] Uhaul location in [redacted], ** that I could pull them behind the rented moving van to get them out of state which is why I chose to pay more and store them in a Ubox rather than getting traditional storage. Upon finding this was untrue, I decided to get a larger truck and just unpack them as I would have had to do with traditional storage. However, in July, it was discovered that one of my Uboxes had been shipped somewhere in June, no one noticed it was missing until I called about it and no one knew where it had been shipped. After a few weeks, I realized it had probably been shipped to a friend who had moved to Montana and had received the incorrect Ubox. At this point, if they had shipped it back to Iowa then, I could have unloaded the box and been fine. I have now lived in Illinois for a month I still do not have my possessions back and the Ubox is still in Montana with no time frame as to when I will receive it and I'm still getting charged for storage. Additionally I was told by an employee that at this point most of the managers including the vice president, could care less if I receive my possessions back. On thewebsite, it says that Ubox pods provide flexible delivery options to accommodate all needs as well as the ability to pack and unpack at your own pace and the flexibility to store depending on needs. I have found this to be completely untrue and consider the actions of Uhaul as a breach of contract.Desired Settlement: I want the Ubox with my possessions shipped to me, at my home, not a close location, free of charge and in a timely matter. I want to be refunded for the costs of the Ubox storage while it was lost and not accessible by me.
DO NOT USE THIS COMPANY!!! I had a reservation for weeks! I'm closing on my house, I HAVE to be out and they could not get me the truck as promised or any other size truck for that matter within 400 miles of me. Due to the short notice, I can't get one from any other company either. The inconvenience of this has put a tremendous burden on our family and now we have no where to turn. Do not risk being put in the situation I've been put in. Go with someone else!
Review: I moved on June and had ordered a storage unit from U HaulWhen I arrived there with a 26' packed moving van and a pick up truck with a large two piece wall unit in it, I discovered that my reserved storage unit was arbitrarily given away without any courtesy call to me or without any regard to the distress that this would cause meThere was a confirmation number in the U Haul computer system, yet unbeknown to me my unit was given awayI quickly asked to speak to the general manager and he was called on the phoneHe offered me three smaller units to place all my goods in at no chargeThe movers quickly informed me that my belongings would not fit in those unitsI had some very large pieces of furniture, along with fragile items, which could not be configured to fit into the smaller unitsHowever, in urgent need for storage for at least my belongings in the pitruck, which included a large, angled wall unit, with a few other boxes, I took Mr[redacted]'s offer for one of the unitsI asked if there were any other units that could accommodate my furniture and was told that there were none -- they were all fullThe two remaining units offered by Mr[redacted] would have never accommodated my household goodsMy professional movers confirmed this to me over and over againThe U Haul employee who had initially called Mr[redacted] to tell him there was a huge truck of good, now stood silently behind the desk with another employeeTo add to the chaos and my mistreatment by U Haul, this process of attempting to figure out what to do for storage took close to an hourI was then informed that there wouldn't be time to empty the truck even if they could, because the bay doors would be closed at 6:pmOnce, again, I was totally shocked as I was previously told that as long as I got down there before 6:30, we would have access through the bay doors
Review: Multiple attempts to reach via [redacted] and [redacted] via telephone and email have gone unanswered. Overcharged and cannot arrange delivery
Review: I submitted a reservation through uhauls reservation system no less than 7 times. Each time 7am was confirmed over the phone and in writing via email. I then received assurances and the time was accurate only to receive a subsequent email stating the vehicle was not available at that timeDesired Settlement: Full refund desired
Review: I Reserved a Truck with U-haul to be picked up at their Location on North [redacted] in [redacted] - on Saturday 07/13/2013.
Review: We reserved a U-Box for August 5th, 2013 and received a confirmation email about it (#[redacted]). We called the [redacted] office 3 days prior to the scheduled delivery and they confirmed the reservation. We were told on August 5th by the [redacted], ** office that they did not have a reservation for us and could not deliver a U-Box until August 8th, 2013. All other U-Haul agencies that we spoke to that day told us that they did see our reservation and did not know why the [redacted] office was not delivering the U-Box (we later learned from another office in the area that the [redacted] delivery person was on vacation and this is why they did not honor our reservation). We filed a complaint with the corporate office, reference number 454062, and received no response. We are requesting compensation for the money we spent to get another U-Box on the day of our original reservation ($100 for having to rent a pick-up truck, drive the U-Box to our apartment from the [redacted] office, & return it to the [redacted] office) as well as the money lost from having to take an additional day off from work ($300) because our contract was breached.Desired Settlement: We request that U-Haul respond to the complaint we filed, and refund the amount of money we spent on acquiring another U-Box ($100) as well as the inconvenience of having to take an additional day off from work ($300) because our contract was breached.
On March 2 I reserved a outside storage unit and moving truck for March 16. When I arrived on March 16 there were 2 agents at the desk, one being the guy that made the reservation for me. The guy would not look at me and the gird acted like she didn't want to be bothered. I told them that I had a reservation for a storage unit and truck. The spoke up without looking at me that the unit had been rented and that there was inside storage available which we told him the week before we did not want. I told them I was not interested. At that point they tried to rent me a truck. I told them I didn't need the truck as I don't have a storage room to move stuff into. My partner who witnessed all this, called the area manager when we got home and made a complaint. She said they are suppose to call and let you know when they rent a unit out like that, which they did not. Obvious a reservation means nothing to them. Very unprofessional. My partner lost a day of work over this. Needless to say, we will not use Uhaul again
Review: I rented a truck through the U-HAUL website. I did that about 2 weeks ago. (Ordered a 24ft truck). I received a phone call the night before I my reservation at 8:20 PM ,which my reservation was at 8:30 am. They called me to tell me "they are working my reservation". WHAT?! How are you working on my reservation that was already set. AND be telling me 12 hours before I am set to pick up. I cant even get another truck at a different dealer as its too late to get a truck for tomorrow morning!!! What am I to do?? I'm supposed to cancel my movers and just not worry about loosing another day at work. I tried to call customer care a few times and the first time they couldnt help me which wasnt ok. So I called back, they then got me to the guy who originally called to let me know the news. He mentioned I'll just have to wait. When I told him I need a solution he said I have to wait. Why am I paying a price because you cant run your business the right way? Because you messed up my reservation I'm the one suffering and its just no big deal right??!!!Desired Settlement: I want to have my truck tomorrow and for free!!! And since that doesnt sound like that will happen I will want a a truck by sunday! and I want it free as well. Insane to think how I was treated and how you messed up so I'm to just deal with it. Not happy at all.
Review: I had a trailer hitch with wiring installed on my 2007 Nissan Frontier pickup by U-Haul at [redacted]. This is not the location from the initial Revdex.com screen but you did not list this location but this is the location where the install was done. On 12/20/13 I had to take the truck in to the garage because I was stopped by a trooper that said I no lights. After spending $257.00 to have the wiring diagnosed I was told by [redacted]'s automotive that the wiring on the trailer hitch was done with very cheap with "scotch locks" He said they should not have used those and also they pulled the wire as tight as a piano string and this caused a very quick failure. I contacted [redacted] 6 times and tried to get them to resolve this. I sent them the auto repair bill clearly showing the trailer hitch wiring as the issue. I only asked them to reimburse me for the actual amount of repairs. She responded once wanting me to fax her the auto repair bill and I did immediately. I have never heard back.Desired Settlement: Reimburse me $257.00 that I have out of pocket for the repairs due to poorly installed trailer hitch.
Review: I rented a truck from U-Haul and I received a call from [redacted] at U-Haul informing me that the original pickup location did not have a truck for me and I would have to pick up a different size truck then the one I had originally ordered. [redacted] told me that I would receive a $50 credit. I said that would be ok and went to pick up the truck. When I arrived at the second U-Haul location, there was no $50 credit on the account. The clerk [redacted] told me that I needed to speak with [redacted] (Traffic Control Manager). He also informed me that I would be getting a $50 credit on my Credit Card. When there was no credit on my credit card I called the corporate office at ###-###-#### and spoke with a lady named [redacted] extension [redacted] and she assured me that she was processing the $50 credit and it should appear on my credit card in a few days. STILL NO CREDIT. I called U-Haul corporate office and spoke with [redacted] and he informed me that the credit was denied. I was told by 3 U-Haul employees that I would receive a $50 credit and now they do not want to give me this credit.Desired Settlement: At this point I should be refunded for my entire rental in the amount of $119.93. This was bait and switch and there are too many truck rental companies to use than to deal with people that lie to their customers.
Review: The estimated charges were off by $79.08 for a trailer rental.
This last weekend I rented a 10' truck from Uhaul to move some furniture into storage. The truck was advertised for $19.95 per day. This is a total scam. The truck actually cost me $161.02 after all of the other charges were included for mileage and something they call safe move ($28.00)plus taxes. Businesses should not be allowed to publish such erroneous pricing. It is false advertising. I will never rent from Uhaul again.
Review: I was billed for services that I am not responsible to pay. I had sent 2 letters to them stating that they were not to bill me or use my credit card. I also called them and talked to the manager directly. The posting dates were 12/15 2013 for $446.40 and 1/31/14 for 193.20.Desired Settlement: DesiredSettlementID: Refund
When I bought my new Honda Odyssey in 2013 I took it immediately to Uhaul to have a hitch installed. When we got it back we noticed a scratch on it, we took it to get a quote at Honda and they were able to buff it out. A couple of days later we noticed the back lift gate was rubbing on the bumper cover everytime we opened it. Upon further investigation we noticed it was raised up on one side slightly which is why is was rubbing. We called Uhaul to try and get it taken care of at which time we were told the bumper cover is never removed so it was impossible. So we decided to take it back to the dealership and maybe it was a manufacturer error. Honda requested we have the Uhaul manager present to see them do this because from just looking under the van they could tell it had been removed. [redacted] the manager and I were both present. The bumper cover was removed and it was seen that the pad under the bumper was not placed evenly and caused the bumper to raise. [redacted] continued they don't remove the bumper. Upon speaking with many hitch intstallers at Honda and else where they said it is impossible to do the wiring without taking it off. [redacted] insisted they go through the back light. [redacted] was satisfied seeing it was the bumper and concluded it was not their fault t Uhaul and left. The Honda techs called my back and showed me further where the wiring harness had been strapped with a stay tie very low, and it would be completely impossible to strap it without removing the bumper. They printed all this in a report and took numerous pictures for me to report to uhauls insurance to have our bumper repaired. The way they wired it also voided our warranty on electrical and was not installed as explained. We knew our case was slim because upon looking at reviews for their insurance company we saw the company asked for a lot of pics and quotes and documentation from customers, but nobody ever gets paid out or their car fixed, but we continued on. It was our first new vehicle and we wanted to protect the integrity of our car. We spoke very civil to [redacted] at all times and it was never personal. Our claim was denied, we cut our losses and moved on.
What started off as a very bad experience with Uhaul was quickly fixed by their excellent national customer service. The individual places had issues reserving the correct truck size for me and telling me when it would be in and also decided to charge me an unexplained cleaning fee. However, when I filed a complaint through Uhaul, they gave me money back and apologized profusely, as well as gave me a future gift certificate that doesn't expire for 2 years. I was very impressed with Uhaul and would recommend filing any complaints directly through them. They were courteous, kind and bent over backwards to help me out once they realized their employees had treated me badly when I was moving.
Review: I used Uhaul Ubox services to move my belongings from [redacted] to my new home in [redacted], **. My things were packed into the box and picked up on July 30, 2013. I was told the box would ship the next day, and would arrive in [redacted] within 10 days. Ten days later, I called to get an update. They told me that my things were still in [redacted], and had never shipped. I was told at this point that I was supposed to fill out a form, that would allow my box to ship into the state of [redacted]. This was the first time any employee of Uhaul had mentioned this form to me. After many phone calls, I was able to get someone to send me the form and I sent it back that same day. He told me he was going to take care of the issue and make sure my box was expedited to [redacted]. He never called me back to give me an update. I called his direct line several times the next week and was not able to get a hold of him. I was then transferred around through the customer service department for many days without anyone able to give me the status of my shipment. I finally was able to get in contact with a manager in the department on the 14th of August. She assured me that she would handle the situation and make sure that my box was sent to [redacted] right away. She also offered to refund half of my shipping costs, which she said would take 4 to 5 days to process. She promised to be in contact with me as soon as the box shipped to give me an estimated date of arrival. She never called back. I then tried to reach her on the phone many times, leaving messages and trying to get her to call me back. Finally after about 4 days of leaving messages for her, I was able to get her on the phone. At this point it had been over a week since she had promised the refund. No refund was credited to my card. She told me that someone had messed up and the refund was never processed. She also did not have any information about where my shipment was or when it was supposed to arrive in [redacted]. Another week went by with no information and once again I was unable to reach anyone by phone. I finally was able to contact the manager again on the 27th of August and she told me that my box should be in [redacted] already. She gave me a phone number for the location that was supposed to be receiving my box. When I called that location, they had no information about my things. I called the manager in [redacted] again to tell her this, and she argued with me, saying that they should have my box. She then told me she would handle it and never returned my calls again that day. On the 28th I got a phone call from the location in [redacted] saying that they had received my box. I asked them to deliver it to my home that day. The manager in [redacted] promised to deliver to my home free of charge. The man in [redacted] told me he had no knowledge of free delivery and told me it would cost me an additional $150. No one returned my calls again that day. On the 29th the man in the [redacted] location called me and told me he had cleared it up with the manager in [redacted] and said he would deliver it that day. So I finally received my belongings on the 29th of August, a full month after they picked it up in [redacted]. They failed to complete the services that they promised me every step of the way. There was never a good source of communication even amongst the people who were supposed to be managers. I was treated poorly and argued with every time I tried to get answers from someone.Desired Settlement: I would like to receive a refund for the remainder of what I paid to Uhaul. I don't believe that I received the service that I paid for.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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