U-Haul International, Inc. Reviews (6748)
Review: Employees of U-Haul are calling myself and my husband on a daily basis, and are now sending emails to my husband requesting payment for a storage unit which does NOT belong to us. The employees at U-haul know this is not our storage unit, as it is listed under the name of my brother-in-law, yet they continue to call. We have asked U-haul to please stop calling on numerously documented occasions. At fist they responded well and said they would remove us from their list. However, the calls have not stopped. I was called again yesterday and I gave them the telephone number I had for my brother-in-law (mind you, I have not spoken with my brother-in-law and do not even know if I have an updated contact for him), as I was reading the number, the U-haul employee hung up on me. My husband has also tried to give them my brother-in-law's phone number, but they refuse to accept it and continue to call us. Again today at 9:49am, while I am at work, they called me. This time I did not answer. My husband called them back and asked yet again if they would please remove us from their call list. The employee my husband spoke with said he refused and that he would continue to call until he talked to my brother-in-law. Obviously, we are completely shocked by this outrageous and unprofessional behavior. When my husband questioned if that was a legal practice the man said he had every right to call us until they got their money. The problem is, we do not have their money, because this is NOT our storage unit. They are now even contacting my husband via email which is concerning because we never gave them his email address. I am concerned by the behavior of these employees and fear that this will happen to other innocent people. At this point, I consider what they are doing to us to be harassment and illegal. I will certainly never do business with U-haul which is unfortunate because we have used them in the past.Desired Settlement: My husband and I demand to be removed from their contact list(s). We want our telephone numbers, email addresses, and any other personal information U-haul may have taken off of their system.
Review: On or about Thursday, 8/28/14 I reserved a Uhaul rental truck online, to pick up on Saturday. Although the rental period defaulted to 10 hours, I knew I would not be able to complete my move in this time, so I changed the rental period to 24 hours via the website. The rental price did NOT change. This was important, as, if it had shown me right then that I would have been billed for two rental periods/days, I would have priced other similar truck rental services. When I went to pick up the truck, however, I was told that I would have to have the truck back within ten hours or I would be billed for a second rental period/day. I protested that I had reserved the truck for 24 hours online - and that the price had not changed, nor was there any mention of a second rental period. I was told that I would have to agree to the terms I was being presented with or that I would not be allowed to rent a truck. I was also told that, on a holiday weekend (Labor Day) "You're lucky to be getting a truck at all." At this point, with my move in progress, I had little choice but to accept their terms. I told them I would not be able to get the truck back within ten hours, and they have in fact billed me for a second rental period for both the truck, and the dolly that I rented. In my mind this is a deceptive trade practice. While I do now note that, in fine print, the Uhaul website says "Subject to availability," when you rent a truck, it should have been made clear at the time that a 24 hour rental period was not going to be available for me. By the time I got to the counter, I had no choice but to accept their terms - they had me where they wanted me.Desired Settlement: I should be refunded one rental period for both the truck I rented, and the dolly, which comes to $49.95 plus 8.25% sales tax, for a total of $54.07. Uhaul should also change their online truck reservations. If the standard rental period is X hours, and a customer requests a rental for longer than that period, the website should CLEARLY show that the customer will be charged for two rental periods.
Review: I have a compliant on the miles I was charged in compliance to what was recorded in your system. I believe I was over charged for the miles I drove. Whom ever logged my mileage either falsified my miles by mistake or entered the data incorrectly. I have documentation proving the total miles I drove while using using the truck I reserved. The total miles I drove including the miles leaving and returning to the location to where I picked the truck, was a total of 12.4 miles. They entered in their system stating I drove a total of 44 miles!?
Review: I came in to rent a truck at the brockton location...I spoke with [redacted] and was told that because I was a so called associate of a person THAT HAD A PAST BILLING ISSUE and was trying to rent a truck, that I couldn't rent a truck. At no time could he present me with a written law nor rule saying that this was true. I would like to know why I was treated like a criminal while trying to rent this truck to move my furniture out of storage. I also asked if I could go to another location and rent and was told by Mr [redacted] that"he didn't know". I asked could he call and check for me and even had the decency to say please and he rudely said NO and rolled his eyes. They guys need professional CUSTOMER SERVICE TRAINING!!!!Desired Settlement: I would like a written explanation as to why I was not showed a written explanation of how an "associate" could not rent a truck ...
Review: I rented a truck on 8/30/14 at 7:45am. Truck was ready, everything was in order. At the time I was told to return the truck 7/8 full. Additionally, this was circled on the ticket. When I returned the truck just after 10am, the person in charge was running around, trying to get people handled and suggested I simply leave the truck and paperwork and he would send a bill to me. Little did I know that he wouldn't inspect this truck for over an hour, and that he would charge extra for gas. I returned the truck at 7/8 full yet was charged $10.00, I have taken the steps of calling this office and also writing to the corporate offices to no avail.Desired Settlement: I want the $10 credited back to my credit card since I fully complied with what I was told by the person in charge.
Review: In Feb 2012 I was charged $50 for a u haul truck that I never used or had.This amount was debited from my checking account in February and I didn't notice this charge unitl months later after going over my account with my accountant. I wrote the Company 2 letters stating the issue and requesting a reimbursement for a service that I never used and told them I never authorized any debit whatsoever to be taken from my account. The Company never responded to any of my letters, even though they took$50 from me.Desired Settlement: DesiredSettlementID: Refund
Review: The below letter was sent to [redacted], and we still have not been updated on what is happening to out things.
Review: Made a reservation for a rental truck for the 27 of July several weeks ago and to be picked up at 10 AM. I have to move today to [redacted] from Vancouver. I am now working in [redacted] and I have drived more than 660 Kms. just to move our stuff from vancouver to [redacted] but the U-haul truck is not available and they dont when they can give me a truck. The rent of my place in vancouver will end today a new tenant will move tomorrow.I have friends from [redacted] who came along with me to help me move and drive my family to [redacted] while I will be driving the truck.Desired Settlement: If they cannot provide a truck then they have to pay the place im renting and the time and gas that I drive from Quesnel to Vancouver and Back. and the stress that we have experience with me and the whole family.
Review: I reserved an auto transport online to pick up at Watertown Truck & Trailer in Watertown, SD. When I went to pick it up a man who worked there told me I could not tow the trailer with my vehicle because it was too low to the ground. I was advised by WT&T to call Transportation in Fargo, ND. [redacted] in Fargo told me I could use a tow dolly after asking me specifics about my vehicle...2003 Ford Escape...4WD...6 cyl. I found out later (after needing to bring my vehicle in for repairs due to towing it with a dolly) that she failed to tell me that if I used a dolly I would need to take it to a mechanic to have the drive train disconnected prior to towing then re-connected upon arrival at my destination. Due to this I was forced to replace the rear end and almost lost my job because I was transferring to ND and was delayed a week due to my vehicle needing repairs. After repeated calls and emails to RepWest ([redacted] was rude and lacked customer service skills...she does not return phone calls or emails) I find nobody returns my phone calls or emails. I was also charged for the entire first day I had the dolly when the only reason I could not make it out of town was because of the damage to my vehicle. The only reason my vehicle did not suffer further damage is because I ended up needing to remove it from the dolly and drive it one more time before I left town...which is when I found out it sounded funny forcing me to call a mechanic.Desired Settlement: I feel I should be reimbursed for the entire charge of the uhaul rental ($583), the first day I was charged for ($47.65) and reimbursed for the $1096.57 repair bill on my vehicle. I feel that is more than fair as I am not requesting compensation for the missed wages for an entire week at the USPS in Williston, ND.
Review: I was involved in a car accident with a UHAUL van Nov. 30 2013. I did as someone was suppose to file claim with UHAUL's insurance company. They proceeded to want my information of vehicle, 2 estimates, injury release document signed and returned, pictures of my damages on vehicle, drivers license etc. I sent ALL information to UHAUL's insurance company [redacted] and received a letter that they would be responsible for injuries/damages. I chose to wait until after the holidays to get car fixed, I then called [redacted] to get my car into the shop Jan. 2, 2014 and the company informed me that the vehicle was under investigation and reported stolen and UHAUL's contract was breached by the person renting the UHAUL. [redacted] CANNOT get a hold of driver, nor can UHAUL, nor can I. I fought with [redacted] to just cover the damages on my vehicle that are under $1,300, my personal medical is taking car of our injuries of me and my 3 children who were also involved. [redacted] holds true to their word that its a third party accident and are not at liberty to give me the date the UHAUL was reported stolen. Dead end. I proceeded to turn around and call UHAUL AND FIND OUT POLICIES AND RETURN POLICIES and what I should do in a situation like this. A customer service manager was very helpful to his knowledge there is a process to recovering a "stolen" vehicle or piece of equipment. I was gave a GENERAL SCENARIO of what the insurance company gave me. The contract of the Van was Nov. 8-9th. If the van or piece of equipment is NOT returned in a week period UHAUL REPORTS IT STOLEN TO LOCAL AUTHORITIES AND STATE AUTHORITIES ETC. In this process of getting a hold of the person who rented and breached contract, UHAUL calls, or sends a certified letter, or has a UHAUL representative drive to location to try to contact customer and or recover van/equipment. GENERALLY could take up to a week for the process Im sure other situations longer.
Subject: Uhaul Service
Review: I had reserved a 6x12 enclosed trailer from uhaul.com. I was contacted and scheduled a time to pick the trailer up. Due to there not being a trailer in my area I was instructed to drive 18 miles one way to pick it up and I agreed that I would do that if I could drop it off at my town where I lived for the "local" price. The traffic department agreed. I went to pick up my trailer at 530 pm and the trailer was sitting there waiting on the yard. I walked into the dealer in guntersville alabama and they lady told me that I could not have the trailer because she had promised it to someone else. I contacted the traffic department, and they contacted the dealer to confirm that the trailer was not on reservation and it was only promised. I was told that I could not have the trailer and I would have to wait till the trailer I was assigned to was returned at an unknown time. I attempted to resolve the problem with the traffic department and they became combative. I told them to cancel my reservation and I would NOT pay the cancellation fee. I also told them I wanted a call from the president of the marketing company. I have yet to receive the call weeks later and several emails and phone calls to his office. The next day I got a call from the dealer asking if I still wanted the trailer, that I told them I had cancelled.Desired Settlement: I would like the $50 credit that is promised if they dont have the equipment or a big discount for the rental that I am going to make February 1st
Review: I met all conditions set forth in U-Haul's guarantee to receive $50 for equipment that was guaranteed not being delivered. I was contacted by email, which I can forward, which stated that "
Review: Unfortunately my complaint does not fall under just one category. The complaint that I have has to do with billing, collection, customer service, incorrect information being given by staff to myself and each other. On December 6, 2013 I went into the U-Haul Store in Colorado located at [redacted] to pay for my storage unit located at [redacted]. Chonda Love, the Assistant Manager, in the Colorado store took my payment. I paid $36.80 using my debit card and $3.15 in cash. Ms.[redacted] informed me on 12/6/13 when I made the payment that she would be sending the manager of the [redacted] store a copy of my receipt verifying payment so that it would be credited to my account for unit #[redacted]. Well something told me to check to see if the payment had actually been credited to my account. Of course it had not and that is when the finger pointing began between the Georgia and Colorado Managers/General Staff. On several different occasions I was informed by the Georgia Store Manager, [redacted] that my account would be credited within minutes/hours/the next day. THIS IS SOMETHING THAT STILL HAS NOT HAPPENED and has been a month since I paid. No one seems to know what they are talking about and I am definitely going to sue U-Haul if this situation is not rectified and my things in storage are auctioned off. I thought that I would receive better customer service from someone at U-Haul, considering it is a nation wide company. I have lost sleep and shed many tears over this matter. I have even spoken to someone in the supposed Regional Office who could see the receipt and that the charges had been deducted from my bank account. I know that the things in my storage unit do not mean anything to anyone who works at U-Haul. However, they mean the world to me and these items cannot be replaced. I have done my part and now it is time for U-Haul to step up to the plate and do theirs. I need some type of compensation for this horrible experience!Desired Settlement: I would like to receive a free month of storage (this month),my December storage payment credited in the correct way as it should have been on the 6th of December and a written apology from U-Haul that addresses my specific concerns. I would also like a verbal apology from all people involved or shall I say not involved. With everything that I and my family (dealing with my anger tears and frustration)have been put through this is really not too much to ask.
Review: I have been a customer of U-haul for a very long time and spent thousands of dollars with these people who never have any respect for me or anyone I know. On the day in question I was told by an Uhaul employee that anyone over the age of 18 can drive the truck this is what I was told at the location!
Review: I am on auto pay for my monthly bill and I continue to be billed late fees and when addressed with management I was treated very rudely and was told that it was to bad. I called customer service and the issue was addressed, at the store level things were changed and I was told by store management that customer service can not make the changes that were made. The General Manager at this location exhibits poor customer service and client/customer relations. She also exhibits poor leadership. I have been a customer with U-haul for years and I have never had to deal with this type of unprofessional-ism. U-haul is unfortunately not my first choice anymore. U-haul has gone by the waste side. Poor choice in team members and Management.
Review: I was in this store and asked an associate for the rates to rent a truck. The associate quoted the advertised price but disclosed no other fees. I went a head and made a reservation. To my suprise when I came in to rent the truck I was told I needed $150 dollars in addition to the rental rate. I did not have that much money so I said I would have to cancel the reservation. I was then informed that I would be charged $50 dollars cancellation fee. This is very poor business practices and unethical.. Non of theese fees were disclosed in advance. It appears I am not the only one. As I stood in line, I listened to the lady in front of me losge the same exact complaint. I don't believe I should be liable for any fees if they were not clearly disclosed.Desired Settlement: I don't believe I should be charged a cancellation fee since I was not informed of this policy at the time I made an inquiry into the rental cost.}
Review: I reserved a truck for the 2 of June. I planned my whole move around this reservation as I am meeting my husband who is coming home from Kuwait. The day before my move I received a call from another store a long way out of my way about my new pickup location? This is very inconvenient and more expensive. I would have made other plans if I would have been told my reservation wasn't really a reservation...I made calls to customer service. No one could help or answer any questions. The regional manager was completely rude and basically told me it was my own fault and they send trucks wherever they want. Had I known this I wouldn't have done business with Uhaul at all. It seems like false advertisement and complete disregard for the consumer. Now I don't know what I am going to do!Desired Settlement: Truck availability at the location I reserved it for and the day I reserved it for, or Complimentary service and refund as I will now have to spend a lot more $ than was planned in my budget to move.
Review: I made a one time payment of $307.70 on January 29, 2013 from my checking account to pay for my son's storage locker with U-Haul. The payments were to cover a six month period, from January - June. on July 27, 2013, August 19, 2013 unauthorized payments of $47.95 were deducted from my account. I contacted the owner of U-Haul, who was not available; so I spoke to an [redacted] who indicated I could not get my money back unless I brought my son in with me. I did not authorize any additional payments from my account for his storage locker and I want my money back. I sent several letters to the owner who has yet to respond. I have filed forgery/fraudulent charges with my bank against this company. The payments should be taken up with my son- not me as I have not signed a contract with for any storage space.Desired Settlement: I want U-Haul to reimburse my checking account for the unauthorized withdrawals and to stop withdrawing funds from my checking account for this storage unit.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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