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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

Review: I ordered a U-Haul Custom-Fitted Hitch Kit for $169.95 dollars that I never received.

I looked up my order with the tracking number provided and was at home anticipating my trailer hitch kit however I never received it. I am out $169.95 now and still can not move my tool boxes from my storage. My only option now is to rent a U-Haul moving truck which is just more up setting because I feel like I am being exploited by a corporate monopoly. This is not fair the package weighs 56 pounds and should require a signature or pick up at a U-Haul location. Security is a very important issue and should not be over looked when it comes to keeping your customers happy. I would have gladly paid insurance on my purchased item, been present upon delivery to sign for it or picked it up at a U-Haul Location.Desired Settlement: I would like U-Haul to send a Custom-Fitted Hitch Kit to a U-Haul facility near my location so I can bring my 2007 Saturn ion sedan to the facility and pay the technician to install it or I can install it myself. I am not requesting a refund I just simply want to be able to rent U-Haul trailers and tow them with my car instead of renting the gas guzzling moving trucks.

Business

Response:

February 19, 2014

Revdex.com ID# [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

FedEx advised us they delivered the hitch on February 10th, however, it could not be located. A representative from our WebSales department contacted Mr. [redacted] and informed him we were sending another hitch by express mail to our U-Haul Center of Richmond for him to obtain on Friday, February 21th.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

Thank you very much for your timely response. I am very glad we were able to rectify this situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Review: Let's see.. today is 9/18 and I'm in san francisco. I arrived about a week ago... and guess what IS NOT here? My U-box. It hasn't even left new orleans although all my paperwork was completed on 9/3, and the payment of over $1300 was drafted on 9/10. After going back and forth and making at least 5 calls to uhaul on Tulane avenue in new orleans, I was told my stuff has NOT been shipped and won't be until Friday 9/20. I have already taken possession of my apartment and basically thrown out $1000 in rent (that's the pro-rated amount for 9/13-9/30). NOT ONCE did uhaul call me to let me know there were issues or that my u-box had not been shipped. I had to call 3 times today alone just to find out my box is still standing in the parking lot where I left it. I tried to call customer service after speaking to Marty the manager about a refund as the EARLIEST my stuff will be here is now 10/01. They told me I had to deal with the manager at the location. He of course has not returned my calls or emails. Finally someone called saying my stuff MAY be shipped today after all. I'm livid with the situation I have been put in. I had to purchase all new work outfits for over $200 (at h&m which is affordable!) so that I could be in business appropriate attire at my new job (great impression I made showing up in black jeans and a frilly blouse. NOT!)Desired Settlement: I would like a refund for either my pro-rated amount for the apartment I am unable to live in OR the cost of the shipment.

Business

Response:

Thank you for your concern for our customer Ms. [redacted].

[redacted], our U-Box Customer Care Representative in New Orleans, followed up on the information Ms. [redacted] provided and left her a message requesting a call back in order to personally discuss her concerns and reach a resolution. She hopes to hear back soon if not already.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I reserved a rental truck and dolly for 2/1 on 1/31 and contracted for a rate of $143. I was later informed that the location where I was to pick up my rental did not have the vehicle in question and was directed to another location in Stuttgart, AR. the Stuttgart location was closed on 2/1, so I had to get the rental from a third location. The third location rented my truck to another customer, so I had to go to a fourth location to pick up a rental. I had the rental for 1 day and only used 125 miles. The truck was returned with the proper amount of gas. I never recieved the dolly I had requested. The fourth location charged me $205.43 which is above and beyond the $143 that I had contracte for. I called Uhaul customer service for an adjustment and was not helped at all. A supervisor named [redacted] informed me that although my reservation was changed through no fault of my own that he would not make any adjustment on behalf of Uhaul.Desired Settlement: I'd like to be billed the original $143 that I had agreed to less the $10 charge for the dolly I never recieved plus tax.

Business

Response:

February 5, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Area Field Manager for our Arkansas regional office, followed up on the information Ms. [redacted] provided. He informed our office he sent Ms. [redacted] the following email:

[redacted], We have issued two credits to you. One for $50 for the guarantee and the other for $73 for the difference in the rate. Sorry about the mistake. We do appreciate your business. [redacted] Area Field Manager

Our records indicate the $50 refund was issued to Ms. [redacted] account ending in 6311 and the $73 refund was issued to her [redacted] account ending in 5398. Both were issued on February 4th and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: From: [redacted] (mailto:[redacted])

Sent: Thursday, February 21, 2013 12:08 PM

To: [redacted]

Subject: Uhaul canada.

my contact information. [redacted]

problem company. Uhaul Canada, local company that truck was delivered to uhaul at [redacted] ###-###-####.

my complaints have been directed to uhual headquaters to this number(###-###-####).

my complaint, when I picked up my truck at the uhaul dealership they asked for a 100 dollar deposit which was supposed to be returned to me at the time I dropped off the truck if it was in stipulated conditions. truck was received the way that it was outlined in the brochure and the drop off location said that they do not return deposits and that it would be mailed to me within the week, that was on december 17 2013. After waiting over 1 week I called uhual wondering where my money was and they told me that they thought it had been sent, I have called several times since then and talked to many people I have even been transferred to the USA but I still have not received my deposit over 2 months after I should have. My desired outcome would be for them to give me the $100 back and be forced to be accountable for their actions, $100 dollars is a lot of money while moving especially right before Christmas.Desired Settlement: Unspecified

Business

Response:

February 26, 2013

Thank you for your concern for our customer Ms. [redacted].

Our records indicate a check for the $100 deposit was mailed to Ms. [redacted] on February 12th from our Phoenix office. The check was mailed to the address she provided your office and should be received within 10 business days if not already.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had many problems with u-haul over a truck rental for June 29-30, 2012 I have many emails from them confirming then cancelling my trucks for unknown reasons multiple times. I can send you all emails if possible. I was moving from [redacted] to [redacted] and needed the truck for a regular 24 hour rental. I spent over 10 hours on the phone with U-haul within 3 weeks before the move confirming the truck and why the cancellations and re-bookings. Turns out the day before the move they tell me my truck will be in [redacted] for pick up. I complained about having to go to [redacted] to get it so they offered me 50 free klm and $20.00 off and told me I could drop it off at Hasty market in [redacted] when I was done. So we went to pick the truck up in [redacted] on Friday for 4pm, and we were suppose to have the truck till Sat. at 12 midnight. Our truck was not there. U-haul told us to come back at 8am Sat. so we did, loosing all of our help that had planned on helping us move Fri. When we picked the truck up from uhaul he told me that truck was supposed to go out at 5:30pm giving us 6 hours to move a 3 bedroom house plus garage and shed full of stuff with my husband and I and our 2 daughters moving alone. The uhaul rep said that there should be another truck available at 5pm and if he did need the one we had back he would phone us. We did not recieve a call so we thought we had the truck till 12am like the original reservation, and we brought the truck back to Hasty Market in [redacted] like we were told, for 11:00. the charge was suppose to be $39.95 for the truck for 24 hours plus .69 cents a kl. plus the gas you use. and I was suppose to have 50 free kl. and $20.00 off, so the bill should have been around $ 130.00,we refueled the truck and put about 60kl. on the truck moving and 30 kl. was from driving it from Guelph. U-haul charged us $368.04 for the truck, I said something was wrong, they gave me a bill and told me to call [redacted] to see what was going on. they then charged $430.21 to my credit card.??

Product_Or_Service: truck rental

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I spoke to Rick Decooman, he said if I brought the truck back to [redacted] he would refund the $298.00 Wrong destination charge, and re charge the truck estimating it would be about $150.00. I agreed to that. He later called and said I didn't need to that someone already drove it back, but he would still refund my money. He later only refunded $65.00 still leaving the bill at $365.21 this amount is extortion. them charging $430.21 to my credit card while my bill said

Business

Response:

July 30, 2012

Thank you for your concern for our customer Ms. [redacted].

Our Regional Office for the U-Haul Company of Western Ontario followed up on the information Ms. [redacted] provided. In addition to the credit for $65.00 issued on July 13th to Ms. [redacted]'s Master Card account, a supplement credit for $195.21 was issued on July 26th and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: My wife and I recently moved to San Diego where she will attend Med School. We sent everything we own via Uhaul's U-Box service. Long story short, they lost my box and we were here for over 2 weeks after getting married and moving with nothing. After finally receiving our belongings, I was given an offer from Marketing VP for San Diego Uhaul of refunding all shipping/storage + $1000 for compensation. They have now offered only shipping and storage. The full details of the story will follow. Please let me know if you would be able to assist.

This synopsis was sent to both the representative who offered me the initial refund and the representative who offered my less. It contains details of the incident

Begin Message

[redacted] and [redacted],

The following information is being provided so we are all on the same page and to clarify what all has occurred. Please feel free to contact me if you have any questions or concerns.

On May 18, 2013, I picked up a UBox in Tulsa, OK on a trailer and towed it with my truck. It was filled and returned around 4:00pm the same day. When it was dropped off, the employee was unaware of how to schedule the shipment, so I received a call from the GM, [redacted], on Monday the 20th and the shipment was scheduled.

A week later, the box was still shown as in transit, it eventually shipped around the 27th and [redacted] assured us it would arrive by June 4th.

June 2, 2013 I got married. June 3,4,5 my wife and I drove from Oklahoma to California. Upon arriving on the 5th, we were told our box had not yet arrived. We had been assured that expenses incurred due to shipping delays would be reimbursed. We stayed in a hotel, had 2 meals, and on Thursday June 6, we were told our box still had not arrived. Believing that our box would be delivered in the next couple days, we spoke with [redacted] and realized that it was costing between $200-$300 each day between hotel and meals. Instead of incurring $700-1000 of expenses, we spoke with [redacted] and decided to purchase an air mattress and basic essential items (sheets, pillows, disposable utensils, etc.) as it would be a more cost effective alternative for the couple days we waited on our UBox to arrive. The one-night hotel stay, air mattress, three meals, and living essentials were reimbursed in the amount of $702.

After waiting a few additional days, the VP from Tulsa Jim Smith had to get involved.

On June 18, 2013, Jim informed us that he had a delivery receipt from the shipping company that the box had been delivered June 4. I got in the car, drove to the Uhaul store, and showed the delivery receipt. We were told the box was not at the location. Our box that was "delivered" June 4th was missing. We then involved [redacted]. He assured us it would be found and that we would be taken care of. On June 20, the UBox arrived at the location, but we were given no answers as to where it had been for the last 3 weeks. We rented a Uhaul Truck (F150) and towed the trailer and box home that evening around 7:00 pm. We returned it all the next morning on June 21, 2013 at 8:30am. This rental was covered through a VIP Certificate that was issued to me by [redacted].

A couple days after we received our box, [redacted] called to ask what it would take to make it "right" and retain us as Uhaul customers. After a 30 minute phone conversation, an "agreement" was reached. Although we could have been staying in a hotel, eating out meals, and incurring expenses, we waited patiently at our home with nothing more than an air mattress and a suitcase of clothes. To realistically evaluate, a hotel and 3 meals per day for 2 people could have been done for approximately $200/day if we were to eat and stay at low-end locations. The average hotel price alone in the area we live in ([redacted]) is $318/night through Expedia.com. If we were to have stayed from June 5 - June 20 in the same hotel we did the first night ($225/night) and ate cheaply ($50/day), we would have incurred approximately $4,400 in expenses.

In the discussion I had with [redacted], this was all explained, and when asked what would make it "right" I told him our shipping needed to be reimbursed and $1,000 would suffice. This would make the total reimbursement as follows:

$822 shipping

$81.33 Monthly Rent

$18 Insurance

$702 Incurred expenses

$1,000 Compensation

Total: $2,641.33 + Any applicable tax

Any additional shipping/delivery charges incurred due to the delay would also be included.

I received a call from [redacted] with Ubox today informing me that I would be reimbursed shipping/storage only.

I am currently being offered $1,032.66 reimbursement for the following:

$822 Shipping

$81.33 1st Month Rent

$81.33 2nd Month Rent (Second month charge because Uhaul lost my UBox?)

$18 1st Month Insurance

$18 2nd Month Insurance (Second month charge because Uhaul lost my UBox?)

$12 Insurance (3rd Insurance charge for only 2 months?)

All of the additional charges over one month would not have occurred had the box not been lost upon its delivery on June 4th.

My wife and I lived uncomfortably for over 2 weeks, with none of our belongings, in addition to it being the first 2 weeks of being married after traveling 2,000 miles from our home, family, and friends. In an effort to be more accommodating to Uhaul, we purchased an air mattress and essentials in order to minimize expenses for what we thought would be a weekend. It turned into 16 days. After my conversation with [redacted], I thought we had an agreement, but now it looks like he is backing out.

I would expect that if my box was lost and I had nothing for 2 weeks, my shipping would be reimbursed. I would also expect more than a pat on the back for the thousands of expenses not incurred because we were not staying at a hotel and eating at restaurants, especially after a 30 minute conversation where the sole purpose was to make me happy as a Uhaul customer. If I had known the customer service would have been so poor, I would have opted to stay in a hotel, go to restaurants, and been comfortable for what ended up being over 2 weeks.

The request we are making is not unreasonable, and I will not be taken advantage of. I have been more than patient with Uhaul, and I have worked with the situation at hand for over a month. I would like to settle this quickly and internally. If this becomes a problem, I will contact our local television stations, the Revdex.com, and/or small claims court. I am a man of integrity, so believe me when I say that if any of these actions have to be taken on my part in order to get this resolved, my demands will be higher than my initial agreement with [redacted].

If there are any questions, please feel free to contact me.

Please respond to this email confirming it was received.

End MessageDesired Settlement: $822 shipping

$81.33 Monthly Rent

$18 Insurance

$702 Incurred expenses

$1,000 Compensation

Total: $2,641.33 + Any applicable tax

Any additional shipping/delivery charges incurred due to the delay would also be included.

Business

Response:

July 18, 2013

Thank you for your concern for our customer [redacted].

[redacted] the President of our Lemon Grove Regional Office informed us Mr. [redacted] has been refunded the entire cost of his move.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On June 7, 2013 I was refunded $500 to my Credit Card for Lodging and Meals (Please see the attached receipt). I had a total expense reimbursement of $702 for incurred expenses due to delayed delivery of my U-Box. The remaining $202 was issued via check #002645840. I was recently refunded $532.66 from U-Box as the remainder for the storage/shipment charges. This is what Uhaul shows as the "balance" for the $1,032.66 for storage and delivery, however, the $500 previously refunded was towards lodging and meals, not shipping/storage.

Also, I have not received the $1,000 compensation as mentioned by [redacted] in our phone conversation. I would like to point out that at the beginning of this phone conversation, [redacted] offered to refund shipping/storage and $500. While I did not find this agreeable, it was offered. At this point, neither the initial amount of $500 +Shipping/Storage verbally offered by [redacted] in our phone conversation has not been honored, nor has the final verbal offer of $1,000 + Shipping/Storage.

Regards,

Business

Response:

July 31, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: 4[redacted]

Thank you for your continued concern for our customer Mr. [redacted].

Our U-Box Department reviewed the information Mr. [redacted] provided. Please be advised our decision in the matter remains the same. A refund for $1,032.66 has been issued to Mr. [redacted] as agreed. No further refund will be forthcoming.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: Hello to whom ever this May concern I rented a uhaul truck and auto transport from this particular uhaul location on December 29,2013 I trusted that all equipment was safe and okay for my family and I to travel one way to the state of Indiana. While traveling on I-35 we heard a loud noise and the auto transport had a major blow out the trailer axle had broken as well my Audi A4 had hit the ramp as we where traveling thank God that we were able to pull over to safety.I do believe that our angels were with us. We'll we contacted uhaul customer service and spoke to a lady by the name of [redacted], we explained to her our situation and that we are in need of help because the trailer that they had given us the whole axle was broke and that the tire had blown and was shredded. She reassured us that a guy named randy was on his way in 30 minutes the guy came just as she promised but he left within two minutes stating that he did not fix axles only flats.it was approximately 22 degrees outside now I had my eight year old son in the truck and my husband we had to run the truck for heat. We called customer service multiple times after that first initial call and we finally thought that we had someone who could help us the lady by the name of Ms [redacted] asked us what hotel where we near we looked and seen the omni hotel from afar off however Ms [redacted] prompt us to leave the equipment and my personal car and belongings and go to the hotel and to call back so that they can pay for the hotel because it was cold and my husband and I where getting frostbite on our fingers and my sons cheeks also.To sum up this complaint we sat in that truck for literally 5hours our son urinated himself we where exhausted ,cold and humiliated once we finally reached the hotel the manager by the name of [redacted] had given us the okay to go inside and get a nights stay but we got embarrassed because uhaul stated that the one night stay was out of their budget well that was very wrong also they did not ever call us back after drop offDesired Settlement: We really would like an apology we would also like a full refund for the truck rental and auto transport rental , the out of pocket expense for the hotel that my husband and I had to purchase . Do to the unsafe equipment that uhaul gave us. Also my Audi A4 is damaged I would like that repaired. Also I would like for uhaul to not unlawfully charge my credit card $208 again. I pray that Justice is served because my family and I did not deserve the mental anguish or da

Business

Response:

Thank you for your concern for our customer Ms. [redacted], our Field Manager for our U-Haul Storage Centers of [redacted], followed up on the information Ms. [redacted] provided. He advised our office he left a message requesting a call back to personally discuss their concerns and hopes to hear back soon.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: I recently reserved a U-Haul truck at a specific time and location of [redacted] in [redacted], OH [redacted] for 11/13/2014 at 10:00 AM for a 20' truck. As part of the rental process and advertisement the U-Haul website makes a statement that says: "Your reservation is guaranteed or we will give you $50. Learn more." When you click on the Learn More link it pops open a window that shows the webpage[redacted]://[redacted] which states:

"$50 reservation guarantee

When you make a reservation, we guarantee to provide you with the equipment size, location, and pick up time as agreed.

Should you not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50."

Come today I received an email that the reservation I made for the equipment size and location was changed without any warning or agreement on my part: "We have a 26' Moving Van and Furniture Pads reserved for you and guaranteed tomorrow 11/13/2014 at 10:00 AM. We are located at [redacted], OH [redacted], and our phone number is ###-###-####."

I have an email from U-Haul from when I made the reservation saying: You are scheduled to pickup your equipment at [redacted] on Thursday, November 13, 2014 at 10:00 AM. However, given the email notice I received today changing locations and size that clearly means they did not uphold their end of the reservation guarantee and since I didn't get what I reserved the policy clearly states that if I don't receive the equipment size, location and pick up time then I should be compensated. I called the customer support service to get the equipment and location moved to somewhere else that I could make it to which is still not my original reservation location and when I inquired about the $50 compensation I was told that I wasn't eligible as this was only good if I showed up to pickup my truck at a location and that specific truck type was not available at that time. This is not what their guarantee policy states and I feel they are providing false advertising if that is their actual policy as there was no link or further explanation of those "additional" terms. Furthermore, clearly the location I am going to is not the original one I had reserved so that itself should qualify me for compensation as when I pickup the truck tomorrow it will not be where I reserved it. This guarantee is quite misleading and false advertising.Desired Settlement: I would like for U-Haul to at minimum compensate me the $50 they said they would per their policy. Furthermore, I would like them to be required to correct their policy to fully explain any and all requirements around the guarantee so that others aren't mislead like I was. Lastly, for the time and hassle of their deception I would like for them to reimburse my entire rental fee for the truck.

Business

Response:

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:

[redacted], I have read your concern. Im sorry for your reservation being moved to another location and it was not at the [redacted] as you had requested. I will honor the $50 Reservation Guarantee for you. It will be credited to the credit card used for your rental. I will process that today and you should see the credit in 3-5 business days. There will not be a refund for your entire rental as you had requested. Again,my apologies for your reservaton being moved causing an inconvenience in your move. Any further questions,please feel free to contact me. [redacted] Executive Assistant U-Haul of [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My family and I rented a truck and a trailer to move to [redacted], a 14 hours drive. We left [redacted] at 6 pm hoping to be in [redacted] Saturday Morning since it is about a 14 hours drive. To start with the truck was filled with cigarette butts and sun flower seed.As it got darker, we realized that the headlights are horrible and we couldn't see a thing add to that the fact that the dash board lights will not turn on at night.So we stopped and spent the night in Minneapolis, it took us 8 hours from [redacted] to [redacted] because we could not see a thing.Same thing happened the next day were we had to spend the night [redacted] for the same reason, could not drive at night. We finally got to [redacted] Sunday morning, spending an extra 30 hours on the road and paying more money than expected on hotels and gas.TO make things worse, the customer service number on the contract never answered our calls.As I got to [redacted], I went to return the truck and trailer and told the lady my problems, she agreed with me and submitted the truck to be worked on and fixed ( I did not mention steering wheel issues, tires issues, the list could be HUGE).So I called a number that the U-Haul lady gave me here in [redacted], and I was approached by a lady in the name of [redacted], which reported the issue to the area field manager Mr. [redacted]; who offered me a 40 dollars uhaul certificate for my troubles, as if I WILL ever use U-Haul again. When I declined it he sent me an extremely unprofessional email from a "manager". This is the worst rental company I ever dealt with.Desired Settlement: Refund me hotel money and the extra hours we had to spend missing work and paying extra gas being stuck in traffic during the day.

Business

Response:

Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he had the truck in question checked and found the dash lights had only been shut off. When turned back on they were in workable order. The truck has been on many rentals since Mr. [redacted]’s rental. Mr. [redacted] will be submitting his extra hotel expense to Mr. [redacted] for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: U-Haul made an already stressful situation even worse when I ordered a U-Box pod that was supposed to, "Save time, save money, and have peace of mind while moving." All I got were empty promises and another example of a careless corporation doing what they do best - not care. It has now been 18 days since we've last seen our life belongings. It's been so long that our newborn baby and toddler are already out-growing the clothes we were able to bring. I'm hoping tomorrow we'll finally get that call we've been waiting for and I'll never have to deal with U-Haul for rest of my life!

I placed an order on August 20 for a U-Haul U-Box to be delivered to my house on August 27. The day before my wife was expecting it to arrive, she called to confirm it would arrive as ordered. She spoke with a U-Haul representative from the call center who told her he'd send an email reminding the appropriate location to give her a call when they will be delivering the box. On delivery day, she waited and waited; by noon, still no box. On top of that, she and our 4 kids have a flight to catch in 2 days. First thing the next morning, I'm on the horn trying to call someone in corporate while my wife is trying to get a hold of a manager at the U-Haul warehouse where the U-Box was supposed to come from. My wife was given the cell phone number for [redacted], whom she called and left a message. An [redacted] calls her around noon to tell her he'll be bringing the box by in about 20-30 minutes. To her relief, it did actually come, a day late. When she gave him the Gypsy Moth checklist as required by the state, Mr. [redacted] was surprised that she actually knew what it was and had it ready for him. Mr. [redacted] collects a $204 deposit and promises a refund for their lateness with the box. My wife packs the entire house in the box with the daylight hours she has left and locks it up. Mr. [redacted] calls in the evening to let her know he'll be refunding half of our deposit. Around 8pm, [redacted] finally gets around to returning her call. While at the airport the next morning, my wife leaves a message for Mr. [redacted] as instructed to let him know the box is ready for pickup as required. He calls back later in the day to let her know he's picked it up and it's sitting at their location. The day after her flight, Mr. [redacted] calls to collect the balance of $910 so that our box is entered into the shipping schedule. We thought the worst was behind us since we were all paid up and the box was packed, locked, and ready for shipping.

Since we already started off with a bad experience, we again called several days before our expected delivery date, which was supposed to be September 10. Per that representative, that darn Gypsy Moth checklist was not on file for some reason or another. My wife was told again an email would be sent, someone would contact her. She gave good ol' [redacted] a call just to let him know that she still had not received a call letting her know the box was on its way and about the whole Gypsy Moth thing. The day our box was supposed to arrive, my wife once again tries to reach someone higher up in the chain that could possibly get things going. She is transferred to a guy in marketing for U-Box who states he's uploading the Gypsy Moth document now and will call her by noon tomorrow to let her know when the box is shipped and also promises a small refund. To no surprise, no phone call by noon the next day. [redacted] is the next guy somewhere higher up in the chain and states a refund can't be issued until the box is received. Who knows if we'll ever get our box and get any of the $1,000 or so back that we've already paid? Too bad no one at U-Haul really cares what we're going through and how their mistakes and inaction have affected our lives and cost us money. I know we are not the first people to have a negative experience with UHaul, so we decided to share our story with the public, the companies shareholders and parent companies.

[redacted]Desired Settlement: I would love to receive a refund for the terms of the contract not being met and for the cost incurred due to the terms not being met.

Business

Response:

September 18, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted].

Mr. [redacted], our President for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He advised Ms. [redacted] he had issued a refund check for $300 as an adjustment on their rental. They should receive the check within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: Worst experience ever.... Me and my wife rented a Uhaul van from the Jersey City location as we were moving from NJ to FL. Upon renting the vehicle, Uhaul needed a 2nd credit card, which we were told would not be charged. They lied, and charged the wrong card causing issues with my bank. Then, after they told me that they would assist with attaching the car to the truck, I had to drive to three different Uhaul locations for assistance, wasting miles and gas along the way. Upon leaving it was discovered that the Uhaul did not have Air conditioning when the truck accelerates. So during the country's most recent heatwave, we are driving w/o air condition... Upon arriving in SC, we blow 2 flat tires on I95. It took over 4 hours for the tires to be fixed, since the mechanic only brought 1 tire the first time around. As a result, we had to make a 2nd hotel reservation, losing my deposit for the other hotel. Added on to this, my wife has a health condition that got progressively worse, due to the lack of air conditioning and restrooms while waiting on the side of a road for 4 hours...The next morning upon starting up the truck the check engine light appears. We had to drive from SC to South FL with a truck that could not accelerate, break properly, or have AC. It was a nightmare.We called Uhaul and told them all the issues we had, it took them 3 days for a "manager to respond. upon responding to our complain, the manager tells us that our issues were not recorded.. Seeing how they "record" all of their conversations, i'd like to see how they conveniently can't find that conversation. They told us they couldn't provide a refund back to the wrong credit card, and all they could offer us is $185 refund. They didn't care that the truck they provided to us was clearly not working properly, they just wanted our money...Desired Settlement: $185 is an insult. It doesn't even pay for the gas to get out of NJ. For all the stress and hassle of having to deal with a broker truck, health issues, and hotel deposit losses I'd like a more appropriate refund, at least half the bill. It's ridiculous that I am being forced to pay just under 2K for a broken truck w/no air during a heat wave. I will never use Uhaul again.. worst moving experience ever. They have no idea what customer service is...

Business

Response:

July 16, 2012

Thank you for your concern for our customer Mr. [redacted].

Mr. [redacted], our Executive Assistant for the U-Haul Company of Northern NJ, followed up on the information Mr. [redacted] provided. He informed our office that a message was left for Mr. [redacted] advising him that, in addition to the previous credit for $185.00, a supplemental credit for $100.00 was issued back to the same Visa account as adjustment on his rental. The credit should post on his next credit card statement. Mr. [redacted] also mentioned this was a final resolution, no further refunds or adjustments would be issued.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: Back on July 4th 2013, I made a few corrections to a U-Haul reservation I was making when I moved for the 31st of July. My final determination was made then in which I requested a 14 ft truck and I asked to pick it up on Deerfield St at [redacted] in Greenfield, MA. I received a phone call today from [redacted] on High St in Greenfield, MA saying that my reservation was with them for 3 pm on July 31st. First, it was not the same location that I had originally requested. When I called back, I asked why not with Carsense Auto and she told me that they didn't have the truck. I asked if I could get the truck earlier than 3 pm because I had assumed that a reservation for the 31st would be good for the time that the business opened. The woman explained that they had booked the U-Haul back to back and it would not return to their location until 2 pm. I found this very inconvenient as it is now July 29th and I had set plans ahead of time for this truck. I asked if I could get a truck at another location for earlier and she told me to call ###-###-#### and speak to someone. I asked the gentleman at this number if there were any other 14 ft trucks available nearby and he told me the nearest one was in Keene, NH - a good 45 minutes away from my home. He instead asked if I wanted a 10 foot truck and if I did, I could pick that up at any time on the 31st. I resigned to this request as I felt I had no other option. I do not understand why U-Haul could not arrange for a 14 foot truck to be available for me at any time on the 31st of July when I put in a reservation on July 4th, giving them plenty of time to meet the accommodation. My reference number for my reservation is: [redacted]Desired Settlement: Again, I feel that I gave U-Haul adequate time to meet my reservation requests and I do not believe I should have had to take a 10 foot truck just because they chose to book two appointments back to back. If the best they could do was 3 pm, they should have told me well in advance, not on the 29th of July when I'm picking it up on the 31st of July. I want the $112 refunded and the amount for gas as well.

Business

Response:

August 1, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Western MA and VT, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $50 as an adjustment on his rental. The refund was issued back to his [redacted] account and should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had an absolutely horrible experience renting a U-Haul (the truck that was provided had transmission and safety issues that I was not aware of until we were driving it). After making a formal complaint with the company on Monday, 9/9, I was told that a company rep would contact me within 72 hours to discuss compensation in the form of a refund for the rental fee, as I had requested. By Wednesday, 9/11 at noon, I had not heard anything so I tried to call the company to follow up. Their phone system was not working so I engaged a rep via their live-chat option on their website (the rep's name was [redacted]). She informed me that a refund had been issued to me on Tuesday, 9/10 from the [redacted] location, and that I should call with them to follow up because no one had contacted me to let me know how my refund would have been given. I then called the [redacted], ** location and asked to speak to the manager, and was promptly transferred to their customer service line. The rep that I spoke with from the call center, via phone, informed me that although no one had called to discuss my refund, one was issued by the general manager of [redacted], a Mr. [redacted], and that it was going to be issued onto the credit card on file, that I had used to make the original reservation. He then informed me that I should check with my bank so see the status of the refund. I hung up, checked my bank account, and saw nothing. Today, on Friday 9/13, I checked my account again and there was no credits from UHaul. I made another attempt to call Mr. [redacted] at the [redacted], ** location, and the employee that answered the phone promptly transferred me to the call center again. I spoke with a man named [redacted], who was not only extremely rude and unwilling to help, but informed me that my refund was NOT issued onto the credit card, but was going to be issued in the form of a check and that it was sent to the address of [redacted], **, which is NOT my address. When I told him what the rep on Wed told me, he said first that I was lying, and then he said that the rep likely read the information wrong, and that there was nothing he could do for me. He said that my check had already been issued, and it would take 8-10 business days to stop payment, and that after that time I would have to have a check reissued, and wait another 7-10 business days to receive it in the mail. When I asked to speak with a manager he refused, and said there was no one else to speak with. I asked repeatedly to speak with his supervisor, which he refused and eventually we hung up. I called back the [redacted], ** location, and was directly transferred to the customer service call center, where the woman told me that the [redacted], ** location had TURNED OFF THEIR PHONES. I asked to speak with a manager or supervisor, and was transferred to a gentleman who was NOT a manager or supervisor. I made the same request to him, and he thankfully transferred me to [redacted] in the marketing services department. She took my new address, but informed me that my check had NOT in fact been mailed yet, and that it was scheduled to be mailed today. I asked if there was Any other options to get my refund and she said no, that was the only way. I asked if they would refund the total amount I paid for the rental ($131.78) and she said no, they were not able to refund the $8.78 in tax, nor the $5 environmental fee or the $15 insurance fee. According to her they were only able to refund the $103.00 rental fee. As of this complaint, according to [redacted] my check is scheduled to be mailed from [redacted], ** today and I should receive it in 8-10 business days.Desired Settlement: At this point, I would like a cash refund for $131, because they lied about my credit card and check refund. I feel that after compromising my safety, lying to me, and having an undue delay on my refund, they are responsible for the entire rental fee, tax and fees included

Business

Response:

September 18, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for the U-Haul Company of [redacted], followed up on the information Ms. [redacted] provided. She advised our office she sent Ms. [redacted] the following email:

Ms. [redacted], My name is [redacted] on Friday you were speaking with [redacted]ra in the office of [redacted]. Today she went over your concern and will be issuing a refund of the reminder of the contract. If you have any questions or concerns please give me a call at my office. The office number is ###-###-####, the hours are Monday- Friday from 8-5. I would also like to thank you for bringing this matter to our attention. From your feedback we will be using this a training guide for future customers. Thank you [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a u-haul truck on 2/19/2013 so I can move my girlfriends furniture . I picked it up around 10am so I can have everything moved and done by 245 so I could pick up my son from school. When I was done loading the truck around 1 the truck didnt start I contacted u haul and explained the situation. They transferred my call to their roadside assistance they said they would return my call but they didnapost. They made no effort to assist me. I waited around for 30 minutes but still no call back I had to call my roadside assistance through AAA they came right away and got the truck started right away. My girlfriend had to leave work to pick my son up from school. After everything was fixed after I took care of it uhaul sent me a text saying they will be there in 45 minutes, this was over an hour after I had contacted them. When I returned the truck they did not offer me a discount or an apology.Desired Settlement: I want the full amount that I paid.

Business

Response:

March 4, 2013

Thank you for your concern for our customer Mr. [redacted].

Mr. Douglas Brumfield, our GM of our U-Haul Moving and Storage of Gardena, followed up on the information Mr. [redacted] provided. He informed our office on March 1st that he left a message for Mr. [redacted] requesting a call back and that he had also issued a full refund back to Mr. [redacted]’s Visa account. The credit for $47.50 should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: We picked up a truck due to moving. As we are taking the truck back we noticed the truck had cockroaches in it. The vehicle as we started looking closer to the inside of the truck noticed that he had food all in the side of the door.. very nasty on the inside. Now on top of paying for the truck I have to have someone come out and spray a new home that was just built for roaches because a company did not take the time to clean it properly...When I spoke with the manager he basically called me and my fiance liars because he did not see the roach. Poor business I will not recommend them to anyone....Desired Settlement: We would like the 2nd payment to be dismissed because we have to pay someone to spray our home which is going to cost us alot in the long run.

Business

Response:

October 23, 2012

Thank you for your

concern for our customers Mr. and Mrs. [redacted].

Ms. [redacted], Senior

Staff for the U-Haul Company of OH, followed up on the information

Mr. [redacted] provided. She informed our office she spoke to Mrs. [redacted]

and addressed her concerns. Our U-Haul Center CSR previously

adjusted Mr. [redacted]'s rental by reducing the mileage rate from .99 a

mile to .39 a mile and applied only one rental period of $19.95. A

separate credit for $19.95 was issued back to Mr. [redacted]'s [redacted] account on October 11th and should post on their next

credit card statement. Ms. [redacted] relayed that Mrs. [redacted] will send

in her receipt from the exterminator for reimbursement up to $250.00.

Our

customers are very important to us and we regret to hear of

situations that cause problems for them. Thank you for bringing this

matter to our attention and allowing us to offer a response.

Sincerely,

Executive

Assistant

U-Haul

International

Review: I recently rented a 26' UHaul rental truck on a one way rental from Gardendale, AL to Oxford, MS. UHaul is charging additional mileage on the contract that we did not in fact drive. I attempted to contact UHaul Customer Service on two different occasions to request resolution with this matter. Here is the sequence of events: 1. Contacted Uhaul customer service on or about December 18, 2012 to discuss the billing of additional miles. I was told by the customer service rep that this is a matter that would have to be reviewed and resolved by an area field manager. My contact info was taken and I was told that I would be contacted within twenty four (24) hours per the company policy. I was never contacted by an area field manager. 2. I contacted Uhaul customer service for a second on December 21, 2012 again to try to resolve this billing issue. The customer service rep that fielded my call this time was not very helpful and in fact was carrying on a personal conversation with another cusomter service rep sitting near her and smaking on food and/or drink while I was on the phone with her. Again, I was told that this matter would have to be reviewed and resolved by an area field manager. I requested that manager's name and number which was given to me. 3. I contacted the area field manager on December 21, 2012. He took my call even though the background noise indicated that he was busy do other things. I briefly told him what the issue was. He informed me that I had reached him on his cell phone number and he was not near his computer, but to please text message him my name, contact number, and contract number and he would be back in touch with me after he looked into the matter. To date, I have not been contacted by him. 4. I filled out a customer satisfaction survey sent to me via email which I documented these events in the comments section. To date, I have not received a message or call back about this matter. On all occasions, all the UHaul employees that I spoke with acted very short with me, didnt want to be quiet and listen to the issue, were at times standoffish/confrontation, were unapologetic, and overall had a "we are right, the customer is wrong" attitude. This issue is pretty straightforward had the employees taken the time to listen. I am being charged an additional $48.62 for 118 miles that Uhaul claims we drove over the mileage allowance of 241 miles . I documented the mileage when we returned the vehicle and we only drove 206 miles total. The receipt that they sent to me indicated the Mileage Out was 86922 and the Mileage In was 87281. If you add 206 miles to the Mileage Out, the odometer would be at 87128. It is probably fair to say that the employee that recorded the Mileage In transposed the last 3 numbers. I have used Uhaul many times before without issue or incident. However, this sequence of events has left an unfavorable impression with me and I will not use Uhaul again or recommend Uhaul to family and friends.Desired Settlement: Since there is not multiple options for the desired settlement, I will request that I would like both an apology and a refund in full for both the truck rental and the additional mileage that they have billed my credit card. I would like a response from Uhaul and this matter resolved.

Business

Response:

January 8, 2013

Thank you for your concern for our customer Mr. [redacted].

Mr. Roosevelt Givens, our Area Field Manager for the U-Haul Company of MS, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $48.62 back to Mr. [redacted]’s American Express account. The credit should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On website, U-Haul advertises "You will get the equipment, location and pickup time that you agreed to or we'll give you $50." We requested to pickup the truck in [redacted], ** but they gave us a location pickup of [redacted]. When I called customer service, they mentioned that they have had several other customers call and ask about this. But they are not willing to reimberse the $50. This is false advertising. I suggested that they change the wording of this to make it clear - but I am sure they will leave it as is.Desired Settlement: As advertised - since we did not receive our preferred location, $50 should be reimbersed. Otherwise, don't advertise this.

Business

Response:

September 4, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the contract.[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office [redacted] and [redacted] were contacted and advised that at that time the pick up location was only preferred and had not yet been scheduled. Once the equipment is scheduled at a specific location and time, we guarantee to fill the reservation as scheduled or will refund the $50 Reservation Guarantee Fee. Their situation did not qualify for the refund of the Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: This is a second complaint against UHAUL about a previous complaint - Revdex.com reference number [redacted].

I closed this complaint previously when UHAUL agreed to contact my parents to reimburse them for out of pocket expenses incurred due to extremely poor customer service and unroadworthy rental truck by Monday 12th May 2014. They did not honour this agreement, still we waited a week in the spirit of goodwill and have yet to hear from them.Desired Settlement: a call from the director and a refund

Business

Response:

May 21, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern regarding Ms. [redacted] and her parents, Mr. and Mrs. [redacted].

[redacted], our President for our British Columbia regional office, spoke to Mr. [redacted] and offered his apology as well as provided his address for receipts to be sent for reimbursement. Mr. [redacted] also left a message for Ms. [redacted] offering his apology and provided the same information as he did with Mr. [redacted].

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a UHaul trailer back in March 2014 to move from Philadelphia to upstate New York. Just a few weeks ago (six months after the rental date), I received an email that I owed UHaul $60 for a toll violation. I responded to the email immediately, asking for more information. I also supplied my license plate number and [redacted] number, explaining that I rent UHaul trailers all the time and have never had any issue going through tolls with my [redacted] in my car.

Someone replied and told me that it was a $30 toll violation with a $30 "administrative fee" but that their fee would be reduced to $5 if I paid right away.

I wanted more information first, so I asked a few follow up questions. They told me that the toll violation came down from the NY [redacted], so I called NY [redacted]. They had no record of the violation. After a few more emails back and forth with UHaul, they tell me it was actually from NJ [redacted]. I call NJ [redacted] and they do have a record of the violation. Unfortunately, they tell me, it's been so long since the violation occurred that it's gone to a collection agency and there's nothing they can do. So what shouldn't have been a violation at all--since I had [redacted] in my car--had snowballed into a $60 fine.

If UHaul had let me know about the violation when they received earlier notices, I would have been able to call [redacted] and get the whole thing straightened out for $0. Instead, I'm supposed to pay for the $30 violation and their $30 "administrative fee" when it's their fault everything snowballed like it did. Not fair.

What if they had neglected to contact me until the violation grew to a $300 fee or more? It's absurd that I should suffer for their negligence.Desired Settlement: I would like UHaul to realize that I'm a loyal customer, realize it's their fault this turned into a $60 fee because they didn't handle this in a timely manner, and stop requesting that I pay this absurd $60 fee. Oh and stop threatening to send it to a collection agency. Just drop it!

Business

Response:

Thank you for your concern for our customer Mr. [redacted].

Our Equipment Recovery Department advised our office the violation and administration fees have been waived and the billing account that was set up for Mr. [redacted] was cleared. I would also like to explain that all violations involving U-Haul equipment are paid as soon as received to avoid any escalation of fees. We then research the issue and contact our customer who had the equipment in their possession at the time of the violation for payment of the violation.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Many thanks to UHaul! I have been and will remain a loyal customer.

Regards,

Review: U-Haul claims to have moving trucks for $29.95 per day. They do not mention that a "day" to them is 4 hours. They will not let you rent a truck for more than 4 hours, claiming that they don't have any trucks available. I've tried calling several U-Haul retailers, and you get the same response. Seems they want to cram in as many "days" into a day to rip everyone off. It's quite ridiculous and I honestly have no idea how this can be legal.Desired Settlement: I've been trying to rent a van to move for weeks, and I get the same outcome. I literally just want to be able to rent a van for more than 4 hours.

Business

Response:

May 20, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Our Traffic Department for our Boston regional office contacted Mr. [redacted] and discussed his concerns. We apologized for the rude treatment he experienced and was able to work out a truck rental for him for pick up at 4:00 pm on May 31st until 2:00 pm on June 1st. Our Traffic Manager assured our office the information Mr. [redacted] provided would be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

Phone:

+1 (870) 932-6891
+1 (417) 839-6080
+1 (478) 757-4969
+1 (419) 536-9253
+1 (800) 986-3667
+1 (727) 799-9922
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Website:

www.jonesborooverheaddoor.com


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