U-Haul International, Inc. Reviews (6748)
Review: I ordered a U-Haul Custom-Fitted Hitch Kit for $169.95 dollars that I never received.
Review: Let's see.. today is 9/18 and I'm in san francisco. I arrived about a week ago... and guess what IS NOT here? My U-box. It hasn't even left new orleans although all my paperwork was completed on 9/3, and the payment of over $1300 was drafted on 9/10. After going back and forth and making at least 5 calls to uhaul on Tulane avenue in new orleans, I was told my stuff has NOT been shipped and won't be until Friday 9/20. I have already taken possession of my apartment and basically thrown out $1000 in rent (that's the pro-rated amount for 9/13-9/30). NOT ONCE did uhaul call me to let me know there were issues or that my u-box had not been shipped. I had to call 3 times today alone just to find out my box is still standing in the parking lot where I left it. I tried to call customer service after speaking to Marty the manager about a refund as the EARLIEST my stuff will be here is now 10/01. They told me I had to deal with the manager at the location. He of course has not returned my calls or emails. Finally someone called saying my stuff MAY be shipped today after all. I'm livid with the situation I have been put in. I had to purchase all new work outfits for over $200 (at h&m which is affordable!) so that I could be in business appropriate attire at my new job (great impression I made showing up in black jeans and a frilly blouse. NOT!)Desired Settlement: I would like a refund for either my pro-rated amount for the apartment I am unable to live in OR the cost of the shipment.
Review: I reserved a rental truck and dolly for 2/1 on 1/31 and contracted for a rate of $143. I was later informed that the location where I was to pick up my rental did not have the vehicle in question and was directed to another location in Stuttgart, AR. the Stuttgart location was closed on 2/1, so I had to get the rental from a third location. The third location rented my truck to another customer, so I had to go to a fourth location to pick up a rental. I had the rental for 1 day and only used 125 miles. The truck was returned with the proper amount of gas. I never recieved the dolly I had requested. The fourth location charged me $205.43 which is above and beyond the $143 that I had contracte for. I called Uhaul customer service for an adjustment and was not helped at all. A supervisor named [redacted] informed me that although my reservation was changed through no fault of my own that he would not make any adjustment on behalf of Uhaul.Desired Settlement: I'd like to be billed the original $143 that I had agreed to less the $10 charge for the dolly I never recieved plus tax.
Review: From: [redacted] (mailto:[redacted])
Review: I had many problems with u-haul over a truck rental for June 29-30, 2012 I have many emails from them confirming then cancelling my trucks for unknown reasons multiple times. I can send you all emails if possible. I was moving from [redacted] to [redacted] and needed the truck for a regular 24 hour rental. I spent over 10 hours on the phone with U-haul within 3 weeks before the move confirming the truck and why the cancellations and re-bookings. Turns out the day before the move they tell me my truck will be in [redacted] for pick up. I complained about having to go to [redacted] to get it so they offered me 50 free klm and $20.00 off and told me I could drop it off at Hasty market in [redacted] when I was done. So we went to pick the truck up in [redacted] on Friday for 4pm, and we were suppose to have the truck till Sat. at 12 midnight. Our truck was not there. U-haul told us to come back at 8am Sat. so we did, loosing all of our help that had planned on helping us move Fri. When we picked the truck up from uhaul he told me that truck was supposed to go out at 5:30pm giving us 6 hours to move a 3 bedroom house plus garage and shed full of stuff with my husband and I and our 2 daughters moving alone. The uhaul rep said that there should be another truck available at 5pm and if he did need the one we had back he would phone us. We did not recieve a call so we thought we had the truck till 12am like the original reservation, and we brought the truck back to Hasty Market in [redacted] like we were told, for 11:00. the charge was suppose to be $39.95 for the truck for 24 hours plus .69 cents a kl. plus the gas you use. and I was suppose to have 50 free kl. and $20.00 off, so the bill should have been around $ 130.00,we refueled the truck and put about 60kl. on the truck moving and 30 kl. was from driving it from Guelph. U-haul charged us $368.04 for the truck, I said something was wrong, they gave me a bill and told me to call [redacted] to see what was going on. they then charged $430.21 to my credit card.??
Review: My wife and I recently moved to San Diego where she will attend Med School. We sent everything we own via Uhaul's U-Box service. Long story short, they lost my box and we were here for over 2 weeks after getting married and moving with nothing. After finally receiving our belongings, I was given an offer from Marketing VP for San Diego Uhaul of refunding all shipping/storage + $1000 for compensation. They have now offered only shipping and storage. The full details of the story will follow. Please let me know if you would be able to assist.
Review: Hello to whom ever this May concern I rented a uhaul truck and auto transport from this particular uhaul location on December 29,2013 I trusted that all equipment was safe and okay for my family and I to travel one way to the state of Indiana. While traveling on I-35 we heard a loud noise and the auto transport had a major blow out the trailer axle had broken as well my Audi A4 had hit the ramp as we where traveling thank God that we were able to pull over to safety.I do believe that our angels were with us. We'll we contacted uhaul customer service and spoke to a lady by the name of [redacted], we explained to her our situation and that we are in need of help because the trailer that they had given us the whole axle was broke and that the tire had blown and was shredded. She reassured us that a guy named randy was on his way in 30 minutes the guy came just as she promised but he left within two minutes stating that he did not fix axles only flats.it was approximately 22 degrees outside now I had my eight year old son in the truck and my husband we had to run the truck for heat. We called customer service multiple times after that first initial call and we finally thought that we had someone who could help us the lady by the name of Ms [redacted] asked us what hotel where we near we looked and seen the omni hotel from afar off however Ms [redacted] prompt us to leave the equipment and my personal car and belongings and go to the hotel and to call back so that they can pay for the hotel because it was cold and my husband and I where getting frostbite on our fingers and my sons cheeks also.To sum up this complaint we sat in that truck for literally 5hours our son urinated himself we where exhausted ,cold and humiliated once we finally reached the hotel the manager by the name of [redacted] had given us the okay to go inside and get a nights stay but we got embarrassed because uhaul stated that the one night stay was out of their budget well that was very wrong also they did not ever call us back after drop offDesired Settlement: We really would like an apology we would also like a full refund for the truck rental and auto transport rental , the out of pocket expense for the hotel that my husband and I had to purchase . Do to the unsafe equipment that uhaul gave us. Also my Audi A4 is damaged I would like that repaired. Also I would like for uhaul to not unlawfully charge my credit card $208 again. I pray that Justice is served because my family and I did not deserve the mental anguish or da
Review: I recently reserved a U-Haul truck at a specific time and location of [redacted] in [redacted], OH [redacted] for 11/13/2014 at 10:00 AM for a 20' truck. As part of the rental process and advertisement the U-Haul website makes a statement that says: "Your reservation is guaranteed or we will give you $50. Learn more." When you click on the Learn More link it pops open a window that shows the webpage[redacted]://[redacted] which states:
Review: My family and I rented a truck and a trailer to move to [redacted], a 14 hours drive. We left [redacted] at 6 pm hoping to be in [redacted] Saturday Morning since it is about a 14 hours drive. To start with the truck was filled with cigarette butts and sun flower seed.As it got darker, we realized that the headlights are horrible and we couldn't see a thing add to that the fact that the dash board lights will not turn on at night.So we stopped and spent the night in Minneapolis, it took us 8 hours from [redacted] to [redacted] because we could not see a thing.Same thing happened the next day were we had to spend the night [redacted] for the same reason, could not drive at night. We finally got to [redacted] Sunday morning, spending an extra 30 hours on the road and paying more money than expected on hotels and gas.TO make things worse, the customer service number on the contract never answered our calls.As I got to [redacted], I went to return the truck and trailer and told the lady my problems, she agreed with me and submitted the truck to be worked on and fixed ( I did not mention steering wheel issues, tires issues, the list could be HUGE).So I called a number that the U-Haul lady gave me here in [redacted], and I was approached by a lady in the name of [redacted], which reported the issue to the area field manager Mr. [redacted]; who offered me a 40 dollars uhaul certificate for my troubles, as if I WILL ever use U-Haul again. When I declined it he sent me an extremely unprofessional email from a "manager". This is the worst rental company I ever dealt with.Desired Settlement: Refund me hotel money and the extra hours we had to spend missing work and paying extra gas being stuck in traffic during the day.
Review: U-Haul made an already stressful situation even worse when I ordered a U-Box pod that was supposed to, "Save time, save money, and have peace of mind while moving." All I got were empty promises and another example of a careless corporation doing what they do best - not care. It has now been 18 days since we've last seen our life belongings. It's been so long that our newborn baby and toddler are already out-growing the clothes we were able to bring. I'm hoping tomorrow we'll finally get that call we've been waiting for and I'll never have to deal with U-Haul for rest of my life!
Review: Worst experience ever.... Me and my wife rented a Uhaul van from the Jersey City location as we were moving from NJ to FL. Upon renting the vehicle, Uhaul needed a 2nd credit card, which we were told would not be charged. They lied, and charged the wrong card causing issues with my bank. Then, after they told me that they would assist with attaching the car to the truck, I had to drive to three different Uhaul locations for assistance, wasting miles and gas along the way. Upon leaving it was discovered that the Uhaul did not have Air conditioning when the truck accelerates. So during the country's most recent heatwave, we are driving w/o air condition... Upon arriving in SC, we blow 2 flat tires on I95. It took over 4 hours for the tires to be fixed, since the mechanic only brought 1 tire the first time around. As a result, we had to make a 2nd hotel reservation, losing my deposit for the other hotel. Added on to this, my wife has a health condition that got progressively worse, due to the lack of air conditioning and restrooms while waiting on the side of a road for 4 hours...The next morning upon starting up the truck the check engine light appears. We had to drive from SC to South FL with a truck that could not accelerate, break properly, or have AC. It was a nightmare.We called Uhaul and told them all the issues we had, it took them 3 days for a "manager to respond. upon responding to our complain, the manager tells us that our issues were not recorded.. Seeing how they "record" all of their conversations, i'd like to see how they conveniently can't find that conversation. They told us they couldn't provide a refund back to the wrong credit card, and all they could offer us is $185 refund. They didn't care that the truck they provided to us was clearly not working properly, they just wanted our money...Desired Settlement: $185 is an insult. It doesn't even pay for the gas to get out of NJ. For all the stress and hassle of having to deal with a broker truck, health issues, and hotel deposit losses I'd like a more appropriate refund, at least half the bill. It's ridiculous that I am being forced to pay just under 2K for a broken truck w/no air during a heat wave. I will never use Uhaul again.. worst moving experience ever. They have no idea what customer service is...
Review: Back on July 4th 2013, I made a few corrections to a U-Haul reservation I was making when I moved for the 31st of July. My final determination was made then in which I requested a 14 ft truck and I asked to pick it up on Deerfield St at [redacted] in Greenfield, MA. I received a phone call today from [redacted] on High St in Greenfield, MA saying that my reservation was with them for 3 pm on July 31st. First, it was not the same location that I had originally requested. When I called back, I asked why not with Carsense Auto and she told me that they didn't have the truck. I asked if I could get the truck earlier than 3 pm because I had assumed that a reservation for the 31st would be good for the time that the business opened. The woman explained that they had booked the U-Haul back to back and it would not return to their location until 2 pm. I found this very inconvenient as it is now July 29th and I had set plans ahead of time for this truck. I asked if I could get a truck at another location for earlier and she told me to call ###-###-#### and speak to someone. I asked the gentleman at this number if there were any other 14 ft trucks available nearby and he told me the nearest one was in Keene, NH - a good 45 minutes away from my home. He instead asked if I wanted a 10 foot truck and if I did, I could pick that up at any time on the 31st. I resigned to this request as I felt I had no other option. I do not understand why U-Haul could not arrange for a 14 foot truck to be available for me at any time on the 31st of July when I put in a reservation on July 4th, giving them plenty of time to meet the accommodation. My reference number for my reservation is: [redacted]Desired Settlement: Again, I feel that I gave U-Haul adequate time to meet my reservation requests and I do not believe I should have had to take a 10 foot truck just because they chose to book two appointments back to back. If the best they could do was 3 pm, they should have told me well in advance, not on the 29th of July when I'm picking it up on the 31st of July. I want the $112 refunded and the amount for gas as well.
Review: I had an absolutely horrible experience renting a U-Haul (the truck that was provided had transmission and safety issues that I was not aware of until we were driving it). After making a formal complaint with the company on Monday, 9/9, I was told that a company rep would contact me within 72 hours to discuss compensation in the form of a refund for the rental fee, as I had requested. By Wednesday, 9/11 at noon, I had not heard anything so I tried to call the company to follow up. Their phone system was not working so I engaged a rep via their live-chat option on their website (the rep's name was [redacted]). She informed me that a refund had been issued to me on Tuesday, 9/10 from the [redacted] location, and that I should call with them to follow up because no one had contacted me to let me know how my refund would have been given. I then called the [redacted], ** location and asked to speak to the manager, and was promptly transferred to their customer service line. The rep that I spoke with from the call center, via phone, informed me that although no one had called to discuss my refund, one was issued by the general manager of [redacted], a Mr. [redacted], and that it was going to be issued onto the credit card on file, that I had used to make the original reservation. He then informed me that I should check with my bank so see the status of the refund. I hung up, checked my bank account, and saw nothing. Today, on Friday 9/13, I checked my account again and there was no credits from UHaul. I made another attempt to call Mr. [redacted] at the [redacted], ** location, and the employee that answered the phone promptly transferred me to the call center again. I spoke with a man named [redacted], who was not only extremely rude and unwilling to help, but informed me that my refund was NOT issued onto the credit card, but was going to be issued in the form of a check and that it was sent to the address of [redacted], **, which is NOT my address. When I told him what the rep on Wed told me, he said first that I was lying, and then he said that the rep likely read the information wrong, and that there was nothing he could do for me. He said that my check had already been issued, and it would take 8-10 business days to stop payment, and that after that time I would have to have a check reissued, and wait another 7-10 business days to receive it in the mail. When I asked to speak with a manager he refused, and said there was no one else to speak with. I asked repeatedly to speak with his supervisor, which he refused and eventually we hung up. I called back the [redacted], ** location, and was directly transferred to the customer service call center, where the woman told me that the [redacted], ** location had TURNED OFF THEIR PHONES. I asked to speak with a manager or supervisor, and was transferred to a gentleman who was NOT a manager or supervisor. I made the same request to him, and he thankfully transferred me to [redacted] in the marketing services department. She took my new address, but informed me that my check had NOT in fact been mailed yet, and that it was scheduled to be mailed today. I asked if there was Any other options to get my refund and she said no, that was the only way. I asked if they would refund the total amount I paid for the rental ($131.78) and she said no, they were not able to refund the $8.78 in tax, nor the $5 environmental fee or the $15 insurance fee. According to her they were only able to refund the $103.00 rental fee. As of this complaint, according to [redacted] my check is scheduled to be mailed from [redacted], ** today and I should receive it in 8-10 business days.Desired Settlement: At this point, I would like a cash refund for $131, because they lied about my credit card and check refund. I feel that after compromising my safety, lying to me, and having an undue delay on my refund, they are responsible for the entire rental fee, tax and fees included
Review: I rented a u-haul truck on 2/19/2013 so I can move my girlfriends furniture . I picked it up around 10am so I can have everything moved and done by 245 so I could pick up my son from school. When I was done loading the truck around 1 the truck didnt start I contacted u haul and explained the situation. They transferred my call to their roadside assistance they said they would return my call but they didnapost. They made no effort to assist me. I waited around for 30 minutes but still no call back I had to call my roadside assistance through AAA they came right away and got the truck started right away. My girlfriend had to leave work to pick my son up from school. After everything was fixed after I took care of it uhaul sent me a text saying they will be there in 45 minutes, this was over an hour after I had contacted them. When I returned the truck they did not offer me a discount or an apology.Desired Settlement: I want the full amount that I paid.
Review: We picked up a truck due to moving. As we are taking the truck back we noticed the truck had cockroaches in it. The vehicle as we started looking closer to the inside of the truck noticed that he had food all in the side of the door.. very nasty on the inside. Now on top of paying for the truck I have to have someone come out and spray a new home that was just built for roaches because a company did not take the time to clean it properly...When I spoke with the manager he basically called me and my fiance liars because he did not see the roach. Poor business I will not recommend them to anyone....Desired Settlement: We would like the 2nd payment to be dismissed because we have to pay someone to spray our home which is going to cost us alot in the long run.
Review: I recently rented a 26' UHaul rental truck on a one way rental from Gardendale, AL to Oxford, MS. UHaul is charging additional mileage on the contract that we did not in fact drive. I attempted to contact UHaul Customer Service on two different occasions to request resolution with this matter. Here is the sequence of events: 1. Contacted Uhaul customer service on or about December 18, 2012 to discuss the billing of additional miles. I was told by the customer service rep that this is a matter that would have to be reviewed and resolved by an area field manager. My contact info was taken and I was told that I would be contacted within twenty four (24) hours per the company policy. I was never contacted by an area field manager. 2. I contacted Uhaul customer service for a second on December 21, 2012 again to try to resolve this billing issue. The customer service rep that fielded my call this time was not very helpful and in fact was carrying on a personal conversation with another cusomter service rep sitting near her and smaking on food and/or drink while I was on the phone with her. Again, I was told that this matter would have to be reviewed and resolved by an area field manager. I requested that manager's name and number which was given to me. 3. I contacted the area field manager on December 21, 2012. He took my call even though the background noise indicated that he was busy do other things. I briefly told him what the issue was. He informed me that I had reached him on his cell phone number and he was not near his computer, but to please text message him my name, contact number, and contract number and he would be back in touch with me after he looked into the matter. To date, I have not been contacted by him. 4. I filled out a customer satisfaction survey sent to me via email which I documented these events in the comments section. To date, I have not received a message or call back about this matter. On all occasions, all the UHaul employees that I spoke with acted very short with me, didnt want to be quiet and listen to the issue, were at times standoffish/confrontation, were unapologetic, and overall had a "we are right, the customer is wrong" attitude. This issue is pretty straightforward had the employees taken the time to listen. I am being charged an additional $48.62 for 118 miles that Uhaul claims we drove over the mileage allowance of 241 miles . I documented the mileage when we returned the vehicle and we only drove 206 miles total. The receipt that they sent to me indicated the Mileage Out was 86922 and the Mileage In was 87281. If you add 206 miles to the Mileage Out, the odometer would be at 87128. It is probably fair to say that the employee that recorded the Mileage In transposed the last 3 numbers. I have used Uhaul many times before without issue or incident. However, this sequence of events has left an unfavorable impression with me and I will not use Uhaul again or recommend Uhaul to family and friends.Desired Settlement: Since there is not multiple options for the desired settlement, I will request that I would like both an apology and a refund in full for both the truck rental and the additional mileage that they have billed my credit card. I would like a response from Uhaul and this matter resolved.
Review: On website, U-Haul advertises "You will get the equipment, location and pickup time that you agreed to or we'll give you $50." We requested to pickup the truck in [redacted], ** but they gave us a location pickup of [redacted]. When I called customer service, they mentioned that they have had several other customers call and ask about this. But they are not willing to reimberse the $50. This is false advertising. I suggested that they change the wording of this to make it clear - but I am sure they will leave it as is.Desired Settlement: As advertised - since we did not receive our preferred location, $50 should be reimbersed. Otherwise, don't advertise this.
Review: This is a second complaint against UHAUL about a previous complaint - Revdex.com reference number [redacted].
Review: I rented a UHaul trailer back in March 2014 to move from Philadelphia to upstate New York. Just a few weeks ago (six months after the rental date), I received an email that I owed UHaul $60 for a toll violation. I responded to the email immediately, asking for more information. I also supplied my license plate number and [redacted] number, explaining that I rent UHaul trailers all the time and have never had any issue going through tolls with my [redacted] in my car.
Review: U-Haul claims to have moving trucks for $29.95 per day. They do not mention that a "day" to them is 4 hours. They will not let you rent a truck for more than 4 hours, claiming that they don't have any trucks available. I've tried calling several U-Haul retailers, and you get the same response. Seems they want to cram in as many "days" into a day to rip everyone off. It's quite ridiculous and I honestly have no idea how this can be legal.Desired Settlement: I've been trying to rent a van to move for weeks, and I get the same outcome. I literally just want to be able to rent a van for more than 4 hours.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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