U-Haul International, Inc. Reviews (6748)
Review: I went to this place to have install a tow hitch on my 2008 honda odesseyon 8/20/2012 12:06 est. I spoke to general manager of the shop mr [redacted]correct first name per his signature is [redacted].I ASK HIM I WANT 2 INCHES RECEIVER HITCH INSTALLED BUT ACCORDING HE HAS 11/4 INCH(ONE AND ONE FORTH).hE SHOWED ME HITCH WHICH WAS 2 INCH. I DO NOT UNDEERSTAND HOW HIM THICKING OF 11/4 INCH.He check in the computer AND HE TOLD ME HE HAS HITCH FOR MY CAR BUT NO MECHANICS TO INSTALL AND HE GAVE AN APPOINTMENT FOR 8/25/12 FOR THE SAME BUT THE RECEIPED HE GAVE HE WROTE 1 1/4 INCH AND I DID NOT CHECK IT EITHER. 2DAYD LATER I WENT BACK AND TOLD GUY AT THE CONUNTER THAT [redacted] HAS FREE INSTALLATION AND HE THE AD FROM PAPER AND HE TOLD ME WE WILL MATCH THAT. SHOULD BE NO P[redacted]LEM BUT BRING THIS PAPER ON INSTALLATION DAY.THIS IS THE ONE P[redacted]LEM.I WENT ON THE DAY I HAD APPOINTMENT FOR INSTALLATION.I TOLD [redacted] ABOUT PEP BOY FREE INSTALLATION AND HIS EXPLANATION WAS THIS IS REBATE REFUND WE DO NOT DO THAT BUT HA TOLD ME HE WILL REDUCE TH PRICE TO MAKE IT UP SOME HOW. I WATED THERE 2+ HOURS AND TIME FOR CHECKED OUT HE GAVE ONLY $25.00 PRICE REDUCTION.I PAID THE FULL CHARGED AMOUNT AND WENT TO MY CAR AND I SHOW SMALLER HITCH 1 1/4 INSTEAD OF 2 INCHES. I WENT BACK TO TALK TO [redacted].I SOPOKE TO [redacted] THE GUY WHO INSTALL THE HITCH AND CALLED [redacted] .I SHOWED [redacted] THE HITCH. NOW HE WAS TELLING ME THAT IT IS RIGHT AND THIS WAS I WE TALK ABOUT AND I TOLD ME HOW COME YOU SHOW ME 2 INCHES HITCH. THAT IS RIGHT BUT IN MY MIND I WAS THICKING ABOUT 1 1/4 INCHES. I ALSO TOLD HIM THAT AT HOME I HAVE LUGGAGE CARRIER AND BALL FOR 2 INCH RECEIVER.HE TOLD ME HE CAN SOLD SOLD ME EXPANDER FROM 1 1/4 TO 2 INCH. I BOUGHT THAT FOR $15.00. HE GAVE SOME DISCOUNT. UNTILL NOW NO ONE SAID ANYTHING ABOUT TURN SIGNAL AND HAZZAD SIGNAL.I WENT HOME HOPING EVERYTHING IS OK.BUT NEXT DAY I WAS DRIVING AND ONE OF TURN SIGNAL FLASHING SO I WENT TO SHOP AND [redacted] WAS NOT THERE BUT THE GUY WHO INSTALLED THE HITCH WAS THERE AND I TOLD HIM SO HIM AND OTHERDesired Settlement: GUY([redacted]) CAME OUT TO CHECK THEY CHECKED AND FOUND FUSE WAS FUSED AND THEY PUT NEW BUT WITHIN FEW MINUTES IT FUSED UP ALSO. SO THEY CALLED [redacted] FINALLY they told me to come back tomorrow monday we will call other tech by 9 am and call you by 10am but next day by 10:30 am no call so I came to shop and spoke to [redacted] was there next to him. [redacted] told me he did not know that I going there and [redacted] said he just come in. they check something in computer and happened to found out the wiring used we
Uhaul and uhaul Ubox are utter ripoffs. Over 90% of my items were damaged in a move, plus we had to leave nearly $2,000 worth of items at the previous home due to being misguided by a uhaul representative. The company is not paying a dime, saying it is somehow not their fault their own representative misguided us, and that it is not their fault the movers (who we booked through their website, movinghelp.com) damaged and broke so many of our items.
Review: Saturday, Nov 1st, I rent a 14 foot U-Haul Truck, [redacted], to move. I make the mistake of putting diesel into an unleaded fuel tank. I admitted to my mistake at the shop that I rented from. I was told the expense would be $500 for the repair and unable to pay for the rental fee $98.37. Friday, Nov 7th, I receive a call from U-haul, [redacted] (###-###-####), stating that the engine has received significant damage and spark plugs need to be replaced. I am told the charge is $1000 for repairs. An email was sent for the bill. Flat fee no paperwork. The repair charge was: Description: "Mixed Fuel/Customer Caused", Item Cost: "$1,000.00", Quantity: "1.00 ea", Line Cost: "$1,000.00". Sunday, Nov 9th, I had done my own research and contacted a few friends who have worked on cars. They had stated "The spark plugs would fire, but nothing would happen after that. Because the diesel fuel doesn't evaporate very well, the spark plugs would have nothing to ignite, and the engine would never start.To solve the problem, drain all of the diesel fuel out of the gas tank and refill it with gasoline. Then you would have to keep cranking the engine for a while to get the diesel out of the fuel lines and the injectors. Eventually the engine would start and run fine. There would be no damage." I started to question where this $1,000 amount came from. I call the U-haul, [redacted], asking for an invoice of the repair done to the truck. I ask several times before they told me that the truck has not been serviced yet. I was told by the U-Haul, [redacted], manager to call back on Monday. Since there wasn't an invoice I have called my credit card company to investigate this cost.Monday, Nov 10th, I call U-haul, [redacted], speak with the manager who says to call U-Haul, [redacted](###-###-####), where the repair shop is right next. When I called U-Haul, [redacted], the mechanic will not speak with me and contacts the manager U-Haul, [redacted], who leaves me a voicemail.
Review: I rented a auto tow dolly in Decatur, AL for a one-way use to Douglasville, GA. I turned in the dolly in Douglasville, GA with no issues. Then 5 days later, I get a supplemental bill from uHaul for a wrong destination fee. I have the original contract which states the drop off location as Hwy 5 in Douglasville, GA. I have no clue where they got the destination in LA. But I fulfilled my contract and they, without even contacting me, charged my credit card for an erroneous charge. This unauthorized charging of my credit card is a dishonest practice. Most people may let the amount go, but I want UHaul to apologize for this and issue an immediate refund of $16.13.Desired Settlement: Immediate refund.
Review: We rented a Uhaul on Saturday. We had numerous issues, that I contacted customer service about, the same day. The truck broke down, we had to get it jumped. We could not get through to road side assistance. I had to have a friend come out and jump the Uhaul. I contacted customer service numerous times on Saturday. I was hung up on repeatedly, I finally got thru to a supervisor named [redacted], who told me she couldn't do anything until the truck was checked in. I received an email this morning with a receipt stating that the truck had been checked in. I contacted customer service through the chat option, I was given a phone number for a department called traffic and was told they are the ones that handle complaints. The rep at the traffic line said this was not true, and I asked to be transferred to a supervisor or someone I could speak with me to help. She told me no, that someone would contact me by the end of the day, I said I need a more specific time frame or to be transferred to a supervisor. She didn't say anything just transferred me to [redacted]. Who immediately started raising her voice, and not allowing me to speak. Then told me I was yelling at her, when I tried to explain to her I was not but she was being extremely rude she told me to shut up and hung up on me. She then called me back and told me she would not be issuing a refund, and telling me I was full of it and she was not dealing with me anymore. I asked if I could speak with her manager, she said her manager is the president of the company and shes the executive assistant. She said I could try calling back when her boss was not in the field, I asked her when this would be, she said she didn't know and continued to be extremely rude telling me to go ahead and file a complaint with whoever I like because shes done dealing with me.Desired Settlement: I was charged 72.00 for faulty equipment, when I tried to speak with someone about this I was treated poorly by every customer service rep, hung up on, and given wrong information. When I spoke with [redacted] the executive assistant she was extremely rude, she told me to shut up more than once and hung up on me twice. I don't feel this is the way your suppose to treat customers, regardless of why their calling. I would also like an apology FROM [redacted] for being called a liar.
Review: On November 11, 2012 my brother picked up a [redacted] to have my belongings that were stored in his basement picked up and shipped to me in [redacted] FL I used movers that were on UHauls website. He went to two different centers, one in [redacted] PA and then [redacted] PA to pick up a [redacted] but neither center had one. He was forced to go to Philadelphia, where they said they couldn't transfer my order but had to cancel and re-charge at a higher price. I called to complain and [redacted] gave me a $50 certificate toward my shipping costs. I informed the Wilmington warehouse that I wanted to use the certificate and they said they would apply it to my balance but they never did, claiming I was automatically charged and they could never make the credit work.
Review: when we reserved a 14 foot truck to be ready at one of the four depots in [redacted] BC for Friday May the 30th @ 7 am. Due to the fact I was coming from [redacted] BC to retrieve the truck. They called and confirmed on Thursday at 11:15 am and told me it will be ready that night the 29th at 7 pm in [redacted] BC which is 45 min away from [redacted] towards [redacted] BC. The general store closed at 8 and due to issues with the uhaul data base not accepting the credit card it took 2 employees till 9 to get it completed. The owner / boss of the general store even had to come down to clarify things. Even at that point they were unsure of which store I was to drop it off at either being in [redacted] or [redacted] BC. They just gave me 2 phone numbers to call and get answers from when I arrived.
Review: I received a parking ticket in NY while using uhauls vehicle. I paid the ticket, them I received a letter saying uhaul charged $130 to my credit card. I contacted uhaul and they said to fax or email my receipt. I emailed them the copy on 9/27 and faxed it on 9/29.
Review: Rented a van at $0.99/mi ,then charged $1.99/mi, which they admit is a mistake.They say it will take 48 hours to refund the difference, it is now 4 business days later. Order #[redacted] made Thursday June 28, 2012Receipt#[redacted] received Saturday June 30, 2012Promised refund Tuesday July 3, 2012They have a 3rd generation computer system and 4th rate customer service (with recorded conversations), I'm in the computer field.Desired Settlement: $0.99 times (41 miles) plus NJ tax of 7% = $43.43
Review: I rented a truck for a move on Thursday, 12/13. I bought a car on Friday 12/14, and realized I would need a car trailer to tow my car the ~250 miles to my new place. On the Uhaul website, it is advertised that to add a trailer to a truck rental costs $59. Because I rented on two separate days, I was charged close to $150 for the trailer rental, which included insurance coverage in case anything happened. This is incredibly frustrating, especially in light of the issues that occurred with the trailer. I have no experience in loading a car onto a trailer, and was assured by the employees at the Uhaul store I rented from that they could help me with no problems. They attached the trailer, and told me to pull my car up to get me ready to load it on. As I started to drive up the ramp, it became clear that the car was bottoming out and scraping along the ramp. I asked the employee helping me what I needed to do, and he told me to back up and take a running start at it, and that the only way to get it on was to force it past the part that was bottoming out. In the process of doing this, the front left cv boot on my car was torn, and grease began to leak out. This was completely due to employee negligence. I would not have driven the car up if I was not directly told to. If the employee had known to position the ramp at higher ground, or to use wood slats to reduce the angle the car was driving at, this never would have happened. Working with another employee, the car was easily loaded, and when it came time to unload there were no issues. I got the cv boot replaced, roughly a $250 fix. So now, for this move, I was forced to pay an extra ~$350 in repair and rental charges over what I rightfully should have. When I contacted Uhaul directly, I got this response: "hi max the price of $59.00 dollers is a price for a combo rate when you rent a truck and trailer at the same time on this rental I show there was just a auto transport rented witch the price on the auto transport alone is $124.00 plus tax I have sent you a email with a voucher thats good at uhaul forany item we sale or rent upto $50.00 on the cv boot we have found no negligences on are part do to uhaul not driveing the car onto the autotransport so at this time we are not going to do a reimbursment for the cv boot if you would like to take further action on this please contact are claims dept at 800 528 7134" This response came after two prior attempts to contact Uhaul, and threatening to contact a lawyer to explore my options. Is this person qualified to be answering my email? Is it a fair assumption that customer service personnel would take the time to at least write in complete sentences? I am extremely displeased with the service I received, the communication after the rental, and the failure to honor commitments to their customers who pay the extra money to protect themselves. I am actively recommending against using Uhaul, and will not be using them in the future.Desired Settlement: I want to be refunded the difference between what I paid for the trailer rental (rental, tax, insurance) and the add-on price for the trailer rental (including tax and insurance). The mechanic who fixed my cv boot verified that the damage was recent, and most likely came from this event. The total cost for the fix, including tax, came out to $288.60. I would additionally like this amount refunded, as a Uhaul employee was clearly at fault in causing this damage.
Review: My complaint against the U-Haul company is based on them releasing account information to a contact person who was not on the contract. The contact person received several written notifications, including a certified letter all addressed to the contact person containing all of the account information, name, address, unit number, actions that would be taken if account wasnt brought current and the balance amount. I called to speak with someone who stated they were from the corporate office about this matter and attempted to educate her on the FDCPA which advise [redacted]Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall --(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer; (2) not state that such consumer owes any debt; (3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information; (4) not communicate by post card; (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and (6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney's name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to the communication from the debt collector. At that time I was advised, The notices come from their legal department in another state and they do not have to follow ** laws. However, all notices are addressed from either the local U-Haul facility or their "Corporate office" in [redacted]Desired Settlement: Company needs to be updated on the rights of the customer under the Federal Trade Commissions, "THE FAIR DEBT COLLECTION PRACTICES ACT" which states, [redacted]]Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall --(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer; (2) not state that such consumer owes any debt; (3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information; (4) not communicate by post card; (5) not use any language or symbol on any envelope or in the contents of any communication e
Review: 1) Failure to provide receipt, 2) Failure to provide total including taxes prior to processing payment
Review: Moved into the storage unit on 30 December 2012 after being scammed. December 30th 2012 to January 30th 2013 was supposed to be which it was. I was able to find a new residence and will be moving in on Feb 7 2012 and requested to pay the rent for the storage up to Feb 10th. U-Haul refused to honor the request and charge my credit card $100.00 still. Even after calling a speaking with a corporate customer service department no action was taken and the Representative was very sarcastic.
Review: I rented a Uhaul truck from Central Storage [redacted]. I was supposed to get the truck and up to 50 miles free. They refused to honor this promise. I took the truck because I had to move that day. I loaded the truck and went back to Central storage to unload it into the locker I rented from them. When I got there, the door was stuck. I went to the office, where they called a tow truck company who wanted to charge me to pay them $75 an hour to get the door open with no guarantee that they could even do it. I explained to Central storage that I had NO responsibility for getting their faulty truck door open. They called Uhaul corporation who refused to get the faulty truck door open at there expense. I was not willing to damage their truck to get the door open, as I could be held liable for any damage I caused. I was forced to leave the truck there unloaded. I told them they needed to get the truck door open at their expense no later then the next morning. Central Storage did not answer their phone, or return my calls or emails for days. when they finally started to, they were still passing on that the criminals at Uhaul refused to take responsibility for their faulty equipment. I told them they had officially stolen my property and were illegally holding it hostage. I told them I was going to come down there with the police and have someone arrested if they didn't get the faulty door on the truck open and release my property. Over a week after my rental, Central Storage emailed me that they opened the truck door and that I had to come down and unload it. I informed them I was out of town on business and that I would come and unload it in a few days when I got back into town. I informed them that they would be liable for any missing proerty or property damaged when they forced their faulty door open. I also told them they could insure my property and unload it into my already rented storage locker if they wanted to have their truck back for rental. They chose to wait and let me unload it when I returned to town.
Review: I rented a trailer and appliance dolly, as I left I asked the salesmans where to leave the trailer and dolly when I returned it as it would be after hours. He stated to leave it in the return equipment area. I asked about leaving the dolly there and he stated to put it inside the trailer and it "will be fine." When I returned the trailer and the dolly at about 7:30PM that same day, I did what the salesman advised me to do, I left the dolly in the trailer in the equipment rental area.The next day the Uhaul office called me and told me the dolly had not been returned and I would be charged $70 for the dolly. I advised the girl that I had returned the dolly and did exactly what the salesman had told me to due when I returned it, that I had a witness that I had returned it. It didn't matter and I was charged for the dolly. I went back to the Uhaul location a week later and the dolly was there (I have pitures of it), I knew the dolly was the same one because the rubber bumpers were different colors and the strap used to strap items to the dolly had the same markings on it, things I had noticed when we were using it. Clearly this is an attempt to defraud a customer of an amount not likely to put up much of an argument. This uhaul is mistaken in that.
Review: I am EXTREMELY unsatisfied with the truck that I was given. It was unsafe to even be driven, and I am amazed that it even made it through my move. It backfired every time it shifted gears, and when I was going to return it DIED! I was literally across the street putting $30 worth of gas in it and then it wouldn't start. Instead of U-Haul’s roadside assistance actually handling the situation, they hung up on me several times because I was aggravated and didn't have a "good attitude." Oh, I'm sorry, I just moved for two days, it is 30 degrees outside and you are threatening to charge me with abandonment of the truck if I leave EVEN THOUGH I left the keys with the U-Haul service desk across the street and gave you the exact location of the truck. I then had to wait an hour for a mechanic to come check it out and see if they could get it started. If they couldn’t get the truck to start, I would have to wait another hour to two hours for a tow truck. Isn’t that how everyone wants to spend their Friday night after moving for two days?
Review: I first contacted Uhaul for a quote to move a Ubox from Calgary, AB to Sudbury, ON as I was hoping to get a job there. The quoted price was reasonable, so I booked. In October, I loaded the Ubox with my items. I clarified with the manager (Ali Sidhu) that I was not sure whether I would be getting the job and he said that shipping couldn't happen until I filled out the necessary paperwork (a detailed inventory of the contents of the Ubox). I continued to pay for monthly storage at the Calgary location throughout October, November, and December. (Monthly fees were automatically charged to my credit card at the end of each month.) I did not get the job in Sudbury but I continued to need storage in Calgary. Suddenly, on January 2nd, I received an email from Uhaul notifying me that my Ubox was en-route to Sudbury, ON and that the next email I would receive was when the Ubox arrived in Sudbury. I immediately emailed (it was already 9PM) the manager of the Calgary location to ask what was going on.The next day (today) I noticed that my credit card was charged $2149.00 for the move. I did not ask for my Ubox to be moved and I did not fill out the required paperwork. I called the Uhaul location twice on January 3rd. They forwarded my call to their call centre where I spoke to someone named Melody. She could not provide me with any details other than my Ubox being en-route. Both times, she said she was leaving a message for the manager to call me back. He never called back.Desired Settlement: I would like my Ubox to be stored in Calgary and the moving charges ($2149.00) to be refunded to my credit card. I would also like a written apology from the Uhaul manager.
Review: I reserved a pickup truck on June 12 for June 13th at 4:30 pm. I tried calling on June 12th to cancel however there is no answering service nor did anyone pick up the phone. So I called the next morning when I got to work and cancelled. I looked at my banking statement the following week and the had not returned the $50 that they held on June 12th. When I called to ask when it would be refunded, the attendant stated that it was a non-refundable deposit. I asked how come they didn't state that when I reserved the truck and asked, he said and I quote: "the tool store down the street charges a deposit, why shouldn't we? Ma'am everyone charges a deposit if the vehicle isn't picked up or it's cancelled." I said no sir, you are incorrect and that I had nothing to do with other companies, my concern was his and why they had erroneously charged me a fee without my knowledge or consent, I would have just not reserved it because it was sketchy if we were going to need it but just in case. If I knew the fee would be charged regardless, I absolutely wouldn't have reserved it. The attendant also said he didn't have to state it and that he could and was going to charge me a $50 and good luck on getting my money. U-Haul doesn't require a deposit if you cancel and if there was a charge, it was his responsibility to make me aware of that and he didn't and he said he didn't have to tell me that, it's assumed...not sure by whom though!Desired Settlement: The return of my $50. All I want is my money back, it wasn't fair, legal or ethical to charge me a fee without my knowledge and to keep it is despicable.
I booked a truck online and was clear that I wanted the truck with extended mileage. I was quoted $369.50 on the phone which is what matched my rate online. I called because I was booking a truck and a trailer from 2 different locations and wanted to insure that it was all together. I was told the "hold" on my credit card would be $85 and I could either pay in cash or use my credit card upon return. I was told when I left my job site to pick up the truck that I would have to put the full rental value on my credit card or else no truck. I then called to cancel trailer because I have other options in Calgary and was told that u-haul could do something for me they should not have held the full amount. After 4 different call forwards and 2 rude people I was told by a manager "OMG are you really gonna try and tell me your whole story? We have other people on hold. Do you want the truck or not? We will call you back when we have time to chat." Very condescending very rude. I made a point of being pleasant and have now decided that I will take business elsewhere and use social media to tell others
Review: My husband and I were moving from our small 900 square foot, two bedroom apartment to another 2 bed apartment 0.7 miles from our home on a Sunday, 12/1/2013. We rented a 17ft U-Haul for $29.99 plus $0.90 a mile. U-Haul was 4 miles from our old home and only 3.5 miles from a new apartment in the same town of Santee. We drove a total of 8.3 miles that day. We only made one trip from our old apartment to the new apartment and then took the truck straight back to U-Haul. They were closed, they had instructed us to put the keys and our contract in a drop box and that as long as the keys were there before they opened we would only be charge a day. We paid cash and left $100 deposit. When I came back on Monday, they stated that we drove 59.6 miles and gave me our deposit, $15 and some change. This is impossible. We would have had to drive back and forth 50+ times from our apartments to drive that much. We would have had to put gas in the truck, which we didn't have to do, and didn't get charged for. When I asked for a supervisor, the clerk called one and all they said was that people don't realize how much the drive. They took advantage of us during a time when we didn't have the money and Christmas is around the corner!Desired Settlement: $60.00
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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