U-Haul International, Inc. Reviews (6748)
Review: I made a reservation with the location on Dairy Ashford @Briar Forest(?) on Monday, 7.25.12 & received a reservation# & confirmation email, then received a call today, 8.2.12, saying there was a problem with the truck & now I HAVE to drive to this other location to pick up the truck. This "problem" wasn't my fault and so I feel it should be resolved by the company with out inconvenience to me!!!! And this is TWO days before my move!!! These are not good business practices!!!!!Desired Settlement: I want the 17' truck promised me to be ready AT the location I reserved it at AT the time I asked for it! This doesn't seem like a lot to ask!
Review: I picked up my UHAUL and car trailer from the Hogansville, GA location. A worker put my car on the trailer with my front tires riding on the ground. I drove back to my house (that I am moving out) to pack up. My neighbor then came out and stated that my car was on wrong and that I could blow out my transmission. I then proceeded to move my car off, and my car wouldn't even start. I had it towed to my dealer and they told me that my transmission was blown. I then called UHAUL back and they told me to call customer services. I spoke with [redacted] and he gave me a very hard time. He stated that there was nothing he could do and to call the insurance number that he provided. I stated that my car was not going to get fixed until Tuesday and that I no where to go because I needed to be out by Saturday. He was rude and just unprofessional. I then tried calling customer service again and spoke with [redacted] and she too did not help me at all. UHAUL has given great frustration that they caused by putting my car wrong on the trailer. I am not going to be homeless for three days because of this. Next time I move I would go through another company ([redacted]) because of the disappointment that I had with UHAUL.Desired Settlement: I would like to have my UHAUL paid for, and for any troubles (hotel charge) that I have along the way until my car is fixed.
I was planning to move some things from point A to point B as a one way trip. I called U-haul and asked if that was possible, they answered yes. I then reserved a van specifying my pickup location and a drop off location. Everything went through and I had my reservation. When I arrived to pickup my van, they told me when the van had to be back. I explained that I reserved to drop off at another location and they told me they don't do one ways if its considered a local trip. I then explained that I was never told that on the phone and there response was "they don't always know the rules as we do". I then asked why then does te website not inform the customers of that? They didn't have a reason. So I went out of my way to take a train to this pickup location so when I pickup the van, I can just walk home from the drop off location. But instead I had to go take the van back, and then take a train back home. If I would have been notified that this was their policy, I wouldn't have made this plan, I would have selected to start and end by my home. Their staff was very unprofessional while dealing with me as they kept leaving to go in the back to get food and eat behind the counter as I was waiting for phone calls from managers to get back to me when trying to sort out the problem.
Review: I reserved a truck rental for August 31, 2013 from Uhaul on August 14 thru their website, on the day of pick up we were told that the location we requested didn't have any 26ft trucks and we had to go somewhere else for it. When we arrived at the new location, the CSR [redacted] went outside got the truck number and handed use the keys. There was no walk around of truck, nor checking of mileage done. We returned the truck the same day and I received a receipt today showing a charge for $114.29 for the truck rental and 74 miles. There is NO way we went that far as the total distance from storage to old house to new house and back is 16 miles (per mapquest. My husband was the driver of the car and he had a passenger that stated this also.. I have gone thru store level, [redacted], district manager, David and also customer corporate compliants, [redacted]. They have offered $30.00 as a refund, BUT I do not feel that is enough for all the crap I have gone through today.Desired Settlement: I would like to request a refund in the amount of $56.30 as the truck rental was $39.95 plus $.89. We only went 16 miles so the correct amount should have been $59 for the entire cost.
Review: My boyfriend and I booked a 14' truck a month before our move to Calgary Alberta from Vancouver B.C. When we went to pick up the truck, all 6 tires on the vehicle were completely bald, to the point that their cords were showing. We immediately told the UHaul representative that we would not sign for nor would we drive that vehicle off the lot until the tires were changed. He did not help us, he just went and helped another customer. I called a number of different uhaul numbers, including the roadside assistance number on the side of the truck, they told us there was nothing they could do that day, and that there were no other vehicles available. They promised me that they would have someone at the vehicle at 7am the next morning to change the tires, I had asked that since I was not driving the vehicle back to my house, that he could have someone call me when they are at the vehicle to change the tires. At 830 am the next morning, I had recieved no such call. I finally got through to someone else at uhaul, and there was no record of our vehicle needing tires changed, so no one was dispatched. I asked them to dispatch someone, no one was at the vehicle until 11am. I was supposed to have the truck loaded the night previous, and I was supposed to be on the road at 5am that morning. When we got the the vehicle they needed us to move it so they could change the rear tires, when we went to start the vehicle it was dead. We had to jump it twice. The kal tire guy who was changing the tires was shocked at the state of the vehicle, and gave me a work order outlining how terrible the tires were. When we finally got loaded and on the road (a day later), when we went to fill up the vehicle with gas, the gas tank leaked. There is a whole in the top of the gas tank. I called uhaul numerous times to complain about the issues with the truck, they told me to complain when I returned the vehicle. When I returned the vehicle, the guy could take my complaints, I had to phone in.Desired Settlement: I would like 25% of what I paid returned to me. I have recieved terrible customer service from U-Haul, and I have pictures and a work order from Kal-Tire proving that the tires were unsafe to drive around the city, let alone to another province. Uhaul has been unhelpful, and keep passing me around. I lost a lot of money in time, and gas due to the appauling condition of this vehicle. The ride was incredibly rough, because the vehicle also needed a wheel alignment. Kal Tire Work Order [redacted].
Review: I had started a reservation with Uhaul in Niles, Michigan. The reservation was originally suppose to begin at 9:00AM, When I arrived at the pickup location I was told a vehicle would not be available until after 1:00PM. When I finally did get the vehicle, moved my belongings to Chicago, Illinois, and was ready to return my vehicle to the pre-designated dropoff location in Chicago I was told that there was no room for my vehicle and I would have to take it to a new location about a mile away from the original location. When I arrived at the second location I was told the same thing and given a third location about 3 miles away from the second. When I arrived at the third location, the location was closed and without a key drop box. I called uhaul and was given a fourth location on the other side of the city. During that phone call I was told I would be reimbursed for my time and inconvenience. I dropped off the vehicle and had to take a $35 cab ride back to the area where my original drop off was designated. I filed my complaint with uhaul on 9/15/13 and was told I would be contacted within 3 business days. On 9/23/13 I was fed up with waiting for a response so I called. On my first attempt I was told my request was denied. I could not believe that so I called back, On my second attempt I was forwarded to a answering machine. On my third attempt, I was given the silent treatment after expressing my disapproval with the tone of the operator. She stated "I don't want you to think I am aggressive so I am not going to say anything more to you" very mature of them right? On my fourth attempt speaking to a regional manager, I was offered a gift card and then told there was nothing more she could do. She became frustrated with my attempt to speak to her supervisor and hung up on me. On my final attempt I was on the phone with them and had been on hold for 23 minutes and then the line was disconnected. I am beyond frustrated and have.Desired Settlement: I would like a full refund of my entire reservation.
Review: Rented a truck on 11/28 6pm returned truck aprox 8pm uhaul charged a total amount of 75.00 to my checking account, total charges were only 47.34 when I contacted uhaul on 11/30 I was told my bank was holding 75.00 and that uhaul only charged 47.00.After my bank verified that uhaul indeed charged 75.00 I called back and spoke with [redacted] after I explained my issue he in a very unprofessional manner advised "dude (which was offensive being im a female paying customer) im helping a customer.I waited 10 min and spoke with a woman named [redacted] who tranferd me to an arizona company. I have disputed charge with my bank but did opt to pay the correct amount of 47.34 .I feel this is a form of theft over charging customers and forcing then to resolve the issue is unfair,and to refer to customers as dudes is beyond me if this uhaul is a member you should reevaluate their rating.I will never do business again. Because of this charge payments for bills will not go through I will seek any punitive damages or charges accrued as a result of this unauthorized chanceDesired Settlement: Repayment of any over draft fees accrued on account.Also would like my complaint placed on their website customer review content so that customers get a fair idea of this business as Revdex.com intenand an apology for the inconvenience and poor customer service
Review: On May 28, 2014, I had a uhaul trailer hitch installed by a uhaul technician at [redacted]. Contract # [redacted]. I paid the additional cost for the Lifetime Hitch Warranty provided by uhaul. On June 23, 2014, I rented a 4x8 uhaul trailer, contract # [redacted]. On June 29, 2014, I was traveling through Arkansas on Interstate Rt 40W, towing the uhaul trailer, when one side of the uhaul installed hitch came loose causing the uhaul trailer tongue to fall to the ground. I immediately pulled my car over to the shoulder. Upon initial inspection, I noticed that the hitch was installed to my metal frame on the passenger side but the driver side (the side which came undone) was installed to my plastic bumper. I also noticed that the trailer mount got caught underneath my vehicle, damaging my bumper ever further and puncturing a hole in my spare tire compartment. I called uhaul roadside assistance and was told by [redacted] (he refused to provide me his employee id or extension) in Phoenix, Arizona. He informed me that it was my responsibility to get the disabled trailer to an authorized uhaul dealer. An Arkansas Highway Patrol officer pulled over and provided me with the state's service of removing disabled vehicles from highways. The tow truck driver unhooked the uhaul trailer and towed it to the next exit and left it there, as required by state law. The tow truck driver informed me that the area was not the safest area, but he was required by state law to leave my vehicle. I proceeded to spend over 4 hours calling uhaul's emergency hotline to explain the situation and have them send a tow truck to tow the trailer to a uhaul dealer so they can fix the hitch they improperly installed. I eventually spoke with a manager, [redacted], employee id [redacted]. She was very rude and apathetic. She showed absolutely no concern for my well-being, even though I informed her that uhaul's service technician's improper installation caused me to be involved in an accident and that I had been sitting in an unknown and unsafe area for over 4 hours. She told me that even though I purchased the hitch, the lifetime hitch warranty, and had the hitch installed by a uhaul technician, uhaul was not responsible for towing their disabled trailer. She informed me that it was my responsibility to either take my vehicle and the broken hitch back to [redacted] (where I had the hitch installed) or bring my vehicle and the trailer to Memphis, TN, at my expense. I informed her that it was impossible for me to do either as the trailer was unhooked from my vehicle in order for the tow truck to tow the trailer. She told me that she could send out a tow truck to tow me to Memphis, but at my expense. I asked to speak with her manager, at which point the call was disconnected. I never received a call back even though she was provided with my call back number. Frustrated with the situation and uhaul's complete and utter lack of concern for their service technician's negligence and for the well being of myself, my passenger, and my cargo, I called a tow company and had the trailer towed to a hotel in Forrest City, AR, at my expense. Uhaul has yet to contact me regarding this matter even though I filed an accident report with them.Desired Settlement: I would like to be reimbursed for the towing expense to the hotel in Forrest City, AR and for the cost of the hotel room. I would also like the hitch to be installed properly and the damage to my vehicle repaired, at uhaul's expense. I would also like an explanation of why both [redacted] and [redacted] insist that it is my responsibility for the service technician's (that uhaul hired) negligence in installing the trailer hitch properly.
Review: I reserved a 6x12 utility trailer with a credit card to be pick up on the morning of 11/10/12. when I arrived at Uhaul they took my info and I paid for it and went to the back lot and as I did I saw the trailer that I had reserved being pulled out by another customer. One of the Representative came up and pointed to an enclosed trailer I told him I was suppose to be getting a utility trailer and he said I needed to go back inside. I went back inside and spoke to one of the representatives and they told me that the enclosed trailer where called utility trailers. I told them that I wanted on not closed in and they said that my reservation was for a utility trailer and that was the closed type. After we battled back and forth about what I had ordered they said they did not have one but one was available at another location so they made the reservation. when the gave me the reservation form it said 6x12 utility trailer and I said that is what I ordered and the guy started back pedaling and stuttering. I noticed a sign on the wall that said they guarantee to have the right equipment reserved or $50 back I asked about this and the guy said he would have someone call me back today. I left and got my trailer from the other location. On 11/15/12 I called Uhaul customer service and spoke to a woman and informed her of my complaint. She told me that the store where I was suppose to call the day before my scheduled pick-up and confirm my equipment. but no one ever did. and she stated that since no one call me to confirm that the guarantee was not valid. That is crazy because the all they have to do is never call and then they would never have to honor the guarantee. she told me that she could forward my complaint to upper management and they would email me by 11/1912 but no one has contacted me. I feel they should honor their guarantee and give me $50 since they did not have the trailer that I had reserved with a credit card.Desired Settlement: $50 because they should honor their Guarantee. It's not my fualt they did not call to confirm and then they tried to cover it up and make it my fualt.
Review: On 7/4/12, I made an on-line reservation for a trailer rental though *-[redacted].com. As requested, I received a confirmation for trailer pickup on Sunday August 12 at 9:00am. On 8/4/12 I received another "confirmation" e-mail stating that the trailer reservation had been changed to 11:15am, with pickup at a different location. I called u-Haul on [redacted] on 8/5/12, where the trailer had initially been reserved. The worker, John, stated that the request had been changed on the web site and the trailer that had been reserved for me has now been reserved for someone else. I assured him that I did not change the reservation, but he was unable to tell me who did make this change. The 9am pickup time is essential for this day's work for me. He offerred a larger trailer, but this is too big for my car. An open trailer presents too much risk of rain. All I am seeking is tht U-Haul abide by the reservation they made for me on 7/4/12. Confirmation # [redacted].Desired Settlement: Make rental available as scheduled on 7/4/12.
I reserved a ten foot truck last weekend and this one. I was told last weekend that none were available and try again. Even though I was able to reserve it. And this one, they called me Wednesday to tell me the truck was no longer available since they let someone else take it one way. They said they have another one twenty five to fifty miles away. I explain how much more money that will be and they book a nine foot utility van. I ask about the clearance, he says 5 feet high, and before I can tell him that won't work, I get cut off because of my kids. I call back less than three minutes later and wait on hold for fifteen only to be told there is no ten foot truck, I never reserved a ten foot truck, and there will not be a reservation for me now. It gets cancelled and I ask to be transferred to customer service. THEY tell me that they should never have cancelled it. And sends me to scheduling, who tells me they have a ten foot truck but only if I can do a 4:30 pickup instead of the 9am that I needed. I have one day to do this and this is what they do?? They "guarantee" the equipment, but they can't even do that here (and I doubt their monetary guarantee will actually ever be honored). I've never had a good experience here. It's too late in the week to find a new truck from anyone! And this is the second time in a week's time that they've done this to me. I hate this company more than words can say! The only way they are still in business is that there isn't anyone else. If I could avoid this company for the rest of my life, I would. And I will work on making that a solid goal in my life from now on, as well as to tell everyone I ever speak to about how wretched this experience was.
Review: U-Haul employee informed me that my U-Boxes would be weight and I would receive a weight ticket upon request. I have called and my husband has called for these tickets. And now U-Haul is informing me that it was my responsibility to weight my boxes long after the fact. Now I won't be getting my payment for moving.
Review: I rented two U Boxes in [redacted] and had them shipped to the U Haul Moving and Storage on [redacted]. I have never received a receipt for this despite providing my credit card number to personnel at the [redacted] location and being told I would receive one via email. I have also emailed U Haul customer service requesting a receipt and they, too, failed to provide one.Desired Settlement: I need an itemized receipt mailed (not emailed) to me for the above-referenced purchase.
Review: February 14th, 2013- I made a reservation for a 26ft truck, with the $14 Safegaurd, one utility dolly and 2 movers via the U-haul [redacted] service in [redacted] SC at Carolina Activities to be picked up at 12:30 on 3/1/2013.
Review: No Notification of additional POD drop off fees or of No Proration Fee PolicyPoorly informed Customer Service Representatives providing conflicting informationPickup request not processed as promised, POD dumped in parking lot instead of heated drive in facility Belongings in storage returned smelling of cigarette smokeManager has not bothered to respond to my concerns via phone or e-mail sent 2/10/14.
Review: I rented two uHaul vehicles for an in town move that was planned to take 2 days, on the morning of the second day I tried to unlock the driver side door. The key broke in the door lock and I was unable to enter or operate the vehicle. I called uHaul's emergency line and I was directed to call a local locksmith to make a replacement key.I called the locksmith, the locksmith extracted the broken key and attempted to make replacement keys using the key code provided by uHaul and the code located inside the truck. The replacement keys would not work because the ignition switch had a series of broken springs and wafers in the ignition switch (the old key worked still because it was extremely worn out). No matter what the locksmith tried they could not replicate a worn-out key to fit inside a broken ignition switch, so the next day uHaul sent out a tow truck that towed the vehicle back.The locksmith charged a $30 trip fee plus $184 for services & taxes, bringing the total to $214. The uHaul phone rep would not tell me if uHaul would pay for this repair. he stated I would have to work with the manager at the rental location. Uhaul at [redacted].Upon returning the 2nd truck on a Saturday the manager was not on site and nobody at the store was authorized to help me resolve the matter. We called the manager on his cell phone and he stated he would call me back on Monday and he didn't charge me for 2 days of rentals while the truck was broken down. Two weeks have passed, I have called the uHaul location 3 times - twice leaving messages, and I've stopped by once and the desk personell recorded my info on their "call log". The Manager ([redacted]) has still not returned my call or made any attempt to remedy the situatuion. I am currently out $214 for the locksmith charges that uHaul hasn't reimbursed/I'd appreciate any help [redacted] can offer.Thanks!Desired Settlement: $214 refund to cover repair cost I incurred.
Review: I Rented a storage unit for one month on September 29, 2012 for a friend. On October 28, 2012, the friend begin moving the items out of the storage unit. At this point, she was told that she had until the end of the business day on October 29, to have the unit cleared out. On the morning of October 29, 2012 a payment of $160.95 was taken from my debit card for storage for the month of November. My friend arrived in the evening of October 29, 2012 to remove the last items from the unit and was told told that she had until 7:00 pm to completely clear out the unit and close the account. At this time, she was unaware that the payment had already been taken.After removing all of the items, she approached the desk to close the account and was told that she would not be able to close the account because she was not the cardholder and that she was charged an additional month of storage.On the morning of October 30, 2012, I went in to close the account and asked for a refund of $160.95 and I was told that the account had been closed. I explained that my friend was told that I was the only person who close the account and he stated that because she made such a fuss, the account was closed. He also stated that because I paid for the unit with a debit card I was not entitled to a refund because the unit should have been cleared out on October 28, 2012. When I stated that my friend was there on October 28, 2012 and was given different information, he stated that his staff would not of known how payment was made, even though the cashier pulled up the information for my friend to give her the deadline. I have since learned that there have been several complaints and unsatisfied customers who have used this location for truck rental and storage.
Review: WARNING: UHAUL WARNING. Do Not Waste Your Money,Time and Energy!I tried to be a customer,I quoted online and was told exactly What I wanted was available in my city, so then I arranged a truck To be able to use the trailer I needed to rent,which wasn't cheapIn any way to accomplish.Then I called one of the two uhaul's in town And was told there were no tow trailers,so I naturally assumed theOther must have one and went there all gassed up n ready to go exceptWhen we came in and asked she told us no and she looked up the closest One that was over an hour and 1/2 away but the car 4 wheel trailer wasAvailable only 20 minutes away,so I'll make due with that mistake and Drive further after going thru all the hoops and license numbers andthe whole shibang. Now finally we got to the other city's uhaul and Have to go through it all again,took credit info n all and then said That the hummer h3 isn't capable of having the uhaul trailer on it.Which is ridiculous. So I call to find out what's going on and IAsked why I don't have trailer and I verified online when in realitythere was no trailer turntable by the vehicle that was verified onlineAnd then at the office then denied,having all car info in their system.Anyway the end result was them saying I could drive another 2hr away toPick it up. I had too much faith in uhaul and it ended up taking all morningJust to be get nothing done. UHAUL WILL LIE TO YOU AND PRETEND THEY HAVE WHAT YOU WANT SO YOU HAVE TO GO WHERE EVER WHEN YOU ALREADY ARRANGED TO DO EXACTLY THAT,movingA car in my case, uhaul sucks big ones and I'll never go to them ever again in my LIFE.Desired Settlement: I FEEL A FREE USE OF ITEM I INTENDED TO RENT,to compensate for all the time,energy and especially money that was wasted because of Uhauls unreliability to me and the customerIt is fraudulent to say you can do rent an item online then switch location when the customer arrives because you never actually had ITEM that was advertised online. This is FRAUDULENT!!!Disgusting business practices!
Review: About over a month ago 8/27/12 I rent a unit to store all my belongings and less than a month started to rain and when I went to pick up some stuff in my unit the insulation was torn and most of my belongings wet some with water still on them. I brought this to the attention of the manager [redacted] and he said he will call to be repair or ceiling replace so far is a month since I reported caaling a few times going and tell them when this will fix and even I sent a complaint to the general manager and no repond every time I talked to this person [redacted] it seems he does not care if my belonging got ruin.I think this is no way to carry a business.So I am contacting you to see if you can do anything about this problem I been paying my rent on time everybody deserve a good customer service and it seems this is not the case.Thank you very much.Desired Settlement: I just want them to replace the ceiling insulation because I cannot move my belongings they are too heavy I dont have help to move all my furniture to another unit unless they do it for me.Thank you very much.
Review: My husband I rented a UHaul in [redacted] to move all of our belongings back to [redacted] because he deployed at the end of May 2014. On our way traveling back to [redacted] we encountered terrible thunderstorms. When we were unpacking the belongings that were in "Moms Attic" part of the truck we noticed that the boxes and belongings we sitting in puddles of water. And all of the blankets that were covering our belongings near "Moms Attic" were soaked. We have water damage to the box of our subwoofers, two coach purses have water damage from being in a soaked box, a tv stand is warped, and boxes of dry goods including tastefully simple products were soaked, other boxes had clothes that had to be washed. Online the Safemove coverage that we purchased states that "Safemove provides protection for the rental truck and everything inside it,(including cargo, drivers, and passengers)" They do not check the trucks to make sure they do not have damage. If we knew that they didnt properly inspect their trucks we would have never rented a truck from them.Desired Settlement: We want our money back for all the damage they caused because they do not properly inspect the vehichles that they are renting to customers.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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