U-Haul International, Inc. Reviews (6748)
Review: On 6/2/2014, I ordered Moving Help (VA only) and a U-Box for a cross-country move from Virginia to Seattle, Washington. Per the original contract, a 6/20 pickup of the U-Box and return on 6/21 accompanied a guaranteed arrival date of 7/1 in Seattle, with the box available to unload on 7/2. Because I planned a housewarming party for the holiday weekend of the Fourth, I cut a trip to Asia short in order to fly back and load the U-Box in order to make it to Seattle by 7/2. Moving Help was excellent and picked up the trailer/U-Box, loaded it in Virginia, and returned it the same day on 6/20. Per the original contract, I assumed that it would be shipped out on 6/21.
Review: On November 3, 2014, I reserved a 17 foot truck from UHaul of Ithaca for 9:00am on December 1, 2014. The move was to Syracuse, NY, which is approximately 1 hour away. The cost of the truck rental was $170. On November 30, 2014, I received an e-mail saying that I would have a truck ready at 12:00pm in Elmira, NY. Elmira is an hour away from Ithaca in the opposite direction of Syracuse. I had movers booked at 10:00am to load the truck in Ithaca, and 2:00pm to unload in Syracuse. I called the location, and they said they would have no trucks available for my for my move. I basically would have had to call both moving services, have them rearrange their schedules with less than 24 hours notice, in addition to paying for the extra gas and mileage from Elmira to Ithaca and losing 2 hours on an already busy day driving both ways. I ended up renting the same size truck from another company, which cost me $430, since it was a last minute reservation. They were willing to give me $50 for not honoring their reservation, but considering I spent $250 because they were unable to honor that reservation, $50 is a slap in the face. They are a large corporation that had a month to make sure a truck was available for their paying customer. I've called customer service multiple times and haven't gotten anywhere besides them telling me they would gladly rearrange their moving day if that's all that was available, and that they would not do anything more than $50, since they didn't have the trucks available. It's poor business practice to allow customers to make a reservation a month in advance and not ensure that they are able to deliver the truck reserved. Reservations are useless if they can be drastically changed at the last minute.Desired Settlement: I would like to be reimbursed the $250 difference that I had to spend to make sure I had a truck for the move I had planned well in advance. I wouldn't have had this issue if UHaul had the equipment I reserved, or if they had to change it, make it actually work for my move, but they simply told me they couldn't help me when I told them I had movers booked.
Review: I recently rented a truck from Uhaul.com contract #[redacted] on January 4, 2014. I prepaid the entire amount upfront and drive approximately 31 miles. Before returning to agreed drop off location after placing $20 in fuel at $3.19 per a gallon equaling 6.25 gallons. The truck did not sit running to waste fuel on my watch. These trucks are regulated to get between 9-11 miles per gallon. I presented this over the phone with a representative which waived the charges. One week later U-Haul debited from my account without permission the charge of $75. I contacted U-Haul and was told it would be corrected. I gave 3 days and contacted my bank and had the charges reversed. I have received no further contact until 2/19/2014 when I have been contacted by a collection agency. I am very twisted about this whole matter. If I actually owed the money it would have been paidDesired Settlement: U-Haul should be ashamed of this practice. I would like the collection agency to be removed and the matter resolved along with a letter for my records that it has been corrected a verbal agreement has already been breached and now I want this in writing for my future protection due to the fact I do not trust U-Haul no longer
Review: Before ordering a class 2 hitch for my [redacted], one designed to carry my [redacted], I called U-haul on 7/10/12 to make sure a class 2 hitch could be installed on my car. They said it could so I went ahead and ordered it, trusting them to know. Then during the installation on 7/17, I was told it wasnt going to work. To return the lift to the vendor, there was a restocking fee and shipping costs totaling over $200. My son-in-law called on 7/18, as I was too upset to call, and spoke to the manager, Gary, asking if he would do the right thing and cover the expense of returning the lift. He said no, he couldnt do anything; he would just have to train his employees better. On 7/18/2012, I contacted U-hauls arbitration department about this situation, requesting that they cover the expense of returning the lift. I did not hear back from arbitration directly but instead received two emails, each offering a $100 certificate to use towards future purchases at U-Haul. There wasnt an explanation for the certificates in the email so I can only assume this was their attempt to compensate me for my expenses. I called the local U-Haul store telling them that the certificates didnt do me any good as I didnt anticipate making future purchases at U-Haul. I requested that they reimburse me for the fees in the form of a check I could deposit back into my bank account. I was told that they couldnt do that and if I needed the cash then I should just sell the certificates to someone else, which I absolutely dont feel comfortable doing.I then contacted the arbitration department for a second time on 8/16/2012 reporting all this but never heard back from them.
Review: I was overcharged for two trucks rented from this location. One truck was paid for in cash and the dealer actually used my card with authorization. I have been disputing two amounts with my bank 58.37 for the 20ft truck that the deposit was in cash 100.00 and 79.98 which is for the 24ft truck overage. Trucks were rented June 19 and returned June 23rd before the store open. This Uhaul location is a mom and pop store and do not rent their two trucks out often, I feel they are trying to over charge me because business is low. I was unsuccessful in contacting the actual owner. Now I received a collection letter from [redacted] & [redacted] for 264.55 a entire new amount.Client# [redacted]Acct No. [redacted]x
U-Haul BITES! First they give me a quote of $1,071 for a 14ft truck with 7 days and 2,195 miles and $280. for car carrier, but when I go to pay the deposit that afternoon...all of a sudden it's going to be $1,894. for the truck and $389. for the carrier! If that isn't bad enough they called last night to tell me that the only truck available is in Dixon which is an hour and a half away instead of 10 minutes down the road. Wait, there's more! The car carrier is in a different town and we'd have to go get it too. We got the truck this morning and right after we left Dixon, IL. the "Oil Change Required" came on the dash display and came on every time I started it up. When we got to Ottawa, IL. I told the guy there about it and we checked the oil it was a quart low he added it (with my help) and said thats all he could do. So we rented the trailer from him and he asked if I needed help hooking it up (uhaul has always hooked up their trailers), so I did it myself and left. With my girlfriend behind me we drove back to Streator, IL. My girlfriend informed me that the lights were not working right on the trailer, yea no brake lights or turn signals worked on the trailer. I took my chances and drove it that way to Washington, didn't want to have to deal with uhaul I already lost half a day just getting the truck and trailer. When we got the truck it was not clean in the back and it had a dolly we did not need and the girl gave me back $3.00, then I found out it should have been $10.00 so you owe me at least $7.00. We asked you before we got the truck what kind of gas mileage does it get and you told us 12 mpg, well the truck said it was getting 8.3 mpg on the way to get the trailer, then 8.4 mpg after then all the way to WA. it said 8.2 to 8.4 mpg. It actually got 6.9 to 7.9 mpg. Oh we did get a $200.00 discount for having to go pick the truck up and I called back and complained more when I found out what you guys told us about how far Dixon was and how far it actually was,
Review: I have been renting from this company since October 2013. I pay on time every month on the 28th. My rent is actually due on the 29th but I make sure to pay by the 28th. I called in last week, to let them know I would be moving out on August 4th, as I found a home for me and my daughter. They told me because I would be 7 days out from my due date they could not prorate my monthly. I pay every month $217.57. I had also received a letter from them showing the rent would be going down to $212.95 starting 7/12/14. I am not only upset that I have to pay a full month's rent for 7 days of useage but then I was charged $222.90!! I asked why was that and was told because well uh, you have insurance. That shouldn't matter as the rent price went DOWN! I have the letter to include. I am thoroughly upset that they will not prorate the monthly but then to top it off and charge me even more?!!? I am a fair person and feel that by paying a prorated amount is fair. They could re rent this to someone else and not only pocket my monthly payment but pocket someone else's montly rent for the same units. I have 2 10x10 units, and have paid on time every month I've been there.Desired Settlement: I would like to be charged for the prorated days that I will use the rental storage unit. I am a fair person. I will be in there from today's date of July 28th (my starting date of the month) until August 4th when I have movers coming to empty the unit. That is a total of 7 days that I will have used the units for the month. I am meeting the movers at 9:00 am. on the 4th. I'll even pay for that day, so a total of 8 days prorated charges. I feel that is only fair, as they could re rent these units once I'm out on the 4th and not only get MY full payment but get someone else's full payment for the same units. I have paid even more that what I WAS charged which was $217.57 before, now they charged me $222.90 when I have the paperwork showing the monthly charges were to have gone down to $212.95! Please help! I am a single parent and am trying to better myself and found me and my daughter a home. I think this is just an unfair cruel act played upon someone who is a good on-time payer to boot! Here is the copy of the letter:
Review: Upon moving out of a storage unit, I requested a receipt for the total amount charged, so that I could claim the storage fees as part of a military move, and be reimbursed for them in full. The gentleman could not provide the receipts, but promised to email them. He was aware that there was a time constraint or around 2 weeks. I did not receive an email, so I called about 6 to 7 days later. I was told that corporate U-Haul had to email them to me, and would in around 4 days. I told the gentleman that I spoke to that I was under a deadline to submit the receipts as part of my move claim (credit card statements are not to be submitted, only a receipt). I never received that email. The day before I had to submit my paperwork, I called the U-haul store repeatedly, and no one picked up. I submitted my move paperwork without the receipts, and [redacted] out around $475. I sent an email to corporate U-Haul explaining that I was filing a claim with the [redacted], and stating the reasons. They emailed back in only a few minutes, and emailed the U-Haul franchise. Only minutes after the start of business the next day, the U-Haul franchise emailed me all the receipts, leading me to believe that it was not that difficult to obtain them. As my move was submitted, however, on the last day allowed by the deadline, the receipts did me no good at that point, and I am still out the money.Desired Settlement: Reimburse the approximately $477 in storage fees.
Review: I rented a U-Haul in [redacted] WA on July 14,2012 for my move to [redacted] SD.I rented a 17ft truck with a car transport to pull my SUV. I traveled with a girlfriend. The cost of the truck was 1530.00 plus fuel. In [redacted] ND the carport blew a tire and had to call the highway patrol for help. The officer and myself called the 1-800 number from the booklet and told the call center employee about the breakdown, we gave the call center the information about the carport and they said it would take 2 hours to get a tire to us, they had to come from [redacted] ND. After the service center came the driver told us that the call center gave him the wrong information and he had a tire that fit the truck not the transport. The service center called his shop in [redacted] to request a correct tire and informed me it would take another 2 hours for the tire to reach us. There was no where to pull over or even find a safe place to park and the temp was 98 degree's. After the second time waiting for the tire, it came and the tire was for the carport but it was the wrong size, there was mis-communication from the call center to the driver and was once again told the wrong information to the shop. I talked to the call center and was told they couldn't get us another tire for some time, that really told me nothing just we would be sitting another 2 hours or longer to have someone find a tire. I was told since it was Sunday it would be a long wait. What if I had a child or infant with me or an elderly person we would be sitting in a hospital somewhere, it wasn't their relative so it wasn't important. I told the call center I wasn't waiting for 2 to 6 hours for someone to bring another tire if it came at all, my girlfriend and I took my SUV off the transport and we had to unpack the SUV and re-pack so she could drive it the rest of the was to [redacted], I had to fill the SUV up because I didn't think I would be driving it, so it wasn't filled up. This 3 hour trip from where we were stranded took us 7 hours.Desired Settlement: When I returned the truck on Monday I talked to U-Haul and [redacted] said they would reinburse the credit card I used she did 160 dollars, but her Supervisor promised another 200 dollars and a conformation e-mail for all of this, which I never recieved or the storage unit credit. I think this is so wrong of a large Company to do business like this, I know it only took a few clicks to take the cash from the credit card but why has nothing been done on to resolve this only promises not kept.
Review: Hello, I tried to rent a cargo trailer and auto dolly from a NYC location. It was the worst customer service I ever experienced! After doing it online, and then calling, they could not find my order. And they kept passing me onto someone else. This went on for more than an hour. They told me the gear I needed could be obtained from a Bronx, NY site. But when I called to confirm, that location said they don't have the trailer hitch. I called customer service again, and they said that office should find me a location that has what I need. I called them back, and they said where to go, but when I called the new location, they said the original order needs to be cancelled. I called them back, they said they would do it, but they never did. To sum up my experience - lots of phone calls - hours, many hours on the phone with people not doing their job.
Review: The first truck we rented was on 11/21/2014, under contract #[redacted]. Half-way through our move, when I opened the gate on the truck, it flew open under its own power so fast it became stuck in the frame of the truck. We spent several hours trying to get the gate closed, but did not have the proper tools. In the meantime, all of our helpers went home. I called the 800-number and the representative said exactly the same thing had happened to her once, and that it was nearly impossible to fix without the proper tools.
Review: After receiving a phone call from Uhaul's Arizona call center at 6 AM in the morning, I returned their call shortly before 7AM. After inquiring about their reason for calling, I asked about extending my rental for an additional two days and was told to return it when I was done. A few hours later, I received a call informing me that [redacted]'s Wrecking Service towed the rental truck from its legal parking spot in front of my uncle's business away despite attempted intervention from employees there. Upon calling Uhaul, I was told the rental truck was "anonymously" called in as abandoned and so was towed following procedure as the rental had expired. When I mentioned that I had extended my rental that morning, Uhaul claimed that there was no record of my phone call to do so. During the course of the dispute [redacted], Uhaul manager at [redacted]., called to inform me that my uncle told him I would pay that particular day. When I asked for a receipt in my name, he said it would be impossible for me to receive on. At that point I told him not to charge my debit card before the dispute was settled. The next morning I woke to find my account had been charged anyway. When I called the Customer Service line, they claimed not to have a record of the charge on their end.Since then Uhaul has said that I have no rights to my personal belongings because their records have the rental, reserved in my name and charged to my debit card, in my uncle's name and that I would need a notarized affidavit from my uncle, who lives out of town, to retrieve them and they continue refuse to give me receipt in my name or accounting of this incident. While I have spoken with the District Manager, [redacted], I have been unable to get any written documentation of this dispute or their requirements to resolve the situation. Because of this situation, I have suffered legally and have had to purchase a new wardrobe, food, medicine, and pet supplies.Desired Settlement: I do not want to be charged the $250.00 tow fee for the Uhaul. I would like an accurate receipt of my rental. I do not want to be charged excessive fees relative to the towing and additional storage of my personal belongings.
Review: On 06/27/2012 I rented a trailer from Uhaul for 2 days. On 9/13/2012 I received a notice from a collection agency informing me that I owe a citation fee of $10.25 plus an administrative fee of $30.00. I called Uhaul and asked what it was about, and was told it was for an unpaid toll. However I was never informed that I owed anything for any toll. The lady on the phone said that Uhaul does not tell you when you owe money for a toll, nor do they charge your credit card for tolls. Uhaul had all of my information, and could have, at any time, informed me of the fact that I owed money for a toll. They chose to wait until it was past due, and then you are fined even more money for a delinquent toll. Then on top of that they send it to a collection agency, all the while they could have either informed me of the situation, or just charged my credit card. This seems like a totally unfair practice to me. I am willing to pay for the toll, although I am not willing to pay for the fine, or the administrative fee.Desired Settlement: I would like to pay for the original toll that I owe .
I wish to complain about Uhaul's unfair reservation system. On two seperate occasions, September 8, 2014 and again on October 4, 2014; I reserved an Uhaul Truck to move my household from one destination to another in the same state. The first move was an "one-way" move and the second was an "in-town". On both occasions I was informed by Uhaul that my reservation was changed due to vehicle availability. This was upsetting because I had hired movers whom were expected to be somewhere at a specific time.
Review: Let me first start by saying, that I will never utilize Uhaul again in my life. Every time I use Uhaul I have issues. I should've learned from the last couple of times, but I digress.
Review: On Saturday, May 24, 2014 I placed an online order to reserve a 26’ box truck from U-Haul to assist with our move from [redacted] to [redacted]. The reservation included an appliance dolly and was to be picked up in [redacted] at the [redacted] location on May 28th and to be dropped off on May 29th at the [redacted].
Terrible security with this company. First time I ever went to rent a truck they claimed a truck had been rented in my name over 10 years ago (before I even had a license), picked up by someone else and never returned it. When I asked why they would let someone else besides me pick up a truck if it was rented in my name they just shrugged their shoulders. Looking at their policy consumers are still at risk of this happening. This is a deplorable policy they have and they need to fix it.
Review: Uhaul stealing from customersI rented a truck from them on Oct 5thI returned the truck with the same gas level indicated in the contract which was initialed by the Uhaul representative. They charged me $20.25 for gas + $30 for "fill-up services"
Uhaul Box has been missing for almost a month. At this point I don't even care if they do what we payed them thousands of dollars to do and deliver the box, I just want to know where our belongings are. Most of the things in there are irreplaceable to us and I would at least like the opportunity to attempt doing Uhauls job for them.
Review: My husband, [redacted], made a reservation at the call center for a 20ft truck on May 25th - pickup June 27th 2013. (Reserv #[redacted]) He requested pickup at [redacted] or [redacted]. We live in [redacted]. We needed additional days & mileage to get to **. They gave us the xtra mileage & days. They were to send email confirmation. No email came. My husband checked on line. The reservation didnt have additional days/miles they'd agreed to & it had wrong size tk. Called Reservation Center again! They transferred him to scheduling who corrected the truck size but to fix mileage & days he would have to call customer service again. Called them & guy said hed fix the days & mileage & send email confirmation. No confirmation came again! My husband checked on line a few days later & still not corrected! he called customer service again & asked for a supervisor. They transferred him to reservations again. Reservations said they couldnt fix it & he needed to talk to customer service. He called customer service AGAIN & asked for a supervisor. Was transferred to a regional supervisor on the job for only 1 week. She said she couldnt fix it & to talk to customer service again. He said no you fix it. He was on hold for 5 minutes & she came back & said it was fixed & she sent a confirmation email. On June 25th we received email that we were to pickup the truck 60 miles away! Called customer service. Said they couldnt do anything. Asked for a supervisor. Couldnt get one. Called back to customer service still couldnt get supervisor. We wanted the truck available at a close location or extra miles for the 120miles we had to travel to get it. They said no we can have 60. Unacceptable! I called corporate who transferred me back to customer service!! I left a message for a supervisor to call. NO CALL of course! No other company has a truck on such short notice. Were stuck & they know it. Unacceptable!!Desired Settlement: We would like $300.00 back. That will compensate us for the AGGREVATION - and that's an understatement - we had to endure in dealing with their rude & unresponsive calling centers over & over again, elusive supervisors & corporate's lack of concern for the predicament we were placed in 2 days prior to picking up the truck for a cross country move - and it will compensate us for the round trip mileage of 120miles to just pickup the truck!
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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