U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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June 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted], ** Regional Office, followed up on the information...
Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted and given another truck at a discounted rate of $60.00.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Charlotte regional...
office, followed up on the information [redacted] provided and sent her the following email in response:
Dear [redacted], Please accept my apology for the problems you experienced with your reservation. Although U-Haul makes every effort to ensure your equipment is available for you when you arrive, there are times when you may be referred to another location. This is when we offer the $50.00 reservation guarantee. I do see that the GM has submitted a refund check in the amount of $50.00, that was cut on July 7th and is being delivered via first class mail. Unfortunately, we will not be able to refund for your moving help, but I can offer an additional $50.00 VIP certificate to use towards a future rental or purchase with U-Haul. I hope you find this as a satisfactory resolution and we look forward to the opportunity to help you with any future moving or storage needs. Sincerely, [redacted] Executive Assistant U-Haul Co. of Charlotte
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, reviewed the recent comments from Mr. [redacted]. Please be advised when we receive a customer objection, we direct the information to the Regional Office responsible for the area to correct the issue, which also keeps it from happening again. She mentioned Mr. [redacted]’s concerns were also discussed with our GM of our U-Haul Center and they found no issues with the truck he rented, before or after his rental. Ms. F[redacted] explained the refund issued was in the interest of customer good faith and no further adjustment would be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 26, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Idaho...
Regional Office, followed up on the information Ms. [redacted] provided. She informed our office that the mount, when installed, was slid into the receiver hitch, which does sit two inches below. If the mount is flipped 180 degrees, the mount then sits four inches higher. Ms. [redacted] was advised of this upon her initial objection. There is no problem with the hitch installation or the mount that slides into the receiver hitch.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 20, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office equipment to fill Ms. [redacted]’s reservation was located at two different locations, however, she opted to cancel the reservation as she did not wish to travel to secure the equipment needed for her move. Unfortunately, we were not able to schedule pick up at her preferred pick up location because equipment was not available there. Had we scheduled the equipment at a specific location and then did not have it available when she showed to pick up, Ms. [redacted] would have been entitled to the $50 Reservation Guarantee Fee. However, this was not the case and Mr. L[redacted] relayed she is not due a refund. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern New Jersey regional...
office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted and given three free months of storage for the delay and any mis-communication experienced between all parties.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our...
Area Field Manager contacted Mr. [redacted] and left a message requesting a call back. He plans to explain our procedure of equipment substitution and how our $50 Reservation Guarantee Fee program works. Mr. Barbanti relayed the $50 has been issued back to Mr. [redacted]’s credit card but no other reimbursement is warranted. We did provide equipment for his move and Mr. [redacted] completed his move. The area Mr. [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation. We located a 20-foot truck with a 12-foot trailer and Mr. [redacted] accepted. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Constance Turner, our Storage Manager for our [redacted] Regional Office, followed up on the information [redacted] provided and sent...
him the following email in response:[redacted] I tried reaching you earlier at the phone number you provided as contact. I received an email in regards to a concern that you have with a storage account at U-Haul Moving & Storage of [redacted]. I reviewed your account and I did notice that you placed an order for an 8x6x6 using on July 28, 2014. We regret and understand that you were upset with the requested sized not being available. It's unfortunate that this occurred, however we did accommodate you with a unit(8x8x6), which is 2 feet greater in width and greater in cost. I understand that you are seeking resolution to accommodate what you originally agreed upon. At this time there are no units available at [redacted] in the amount of $84.95 for an 8x6x6. Once a unit becomes available, I can arrange a date movers of your choice from [redacted] to move your items out of the current unit into an 8x6x6 storage space. The amount of the unit that you are currently occupying can not and will not be reduce to the unit size that you originally requested. If you wish to continue occupying the current space the rate will be $144.95 until further notice. Due to the miscommunication, we can grant an additional month free for unit 147. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your...
concern for our customer Mr. [redacted]. Mike S[redacted], our President for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he honestly believes they did everything they could for Mr. [redacted] from start to finish being Mr. [redacted] made a reservation late on Friday, October 21st. Mr. [redacted] was given options that would have enabled him to make his move, however, he opted to decline them. Mr. S[redacted] added we are still obligated to refund his prepaid amount and also issue the $50 Reservation Guarantee Fee. Refunds for $288.19 and $50 have been issued back to his Visa account and should post on his next credit card statement. Mr. S[redacted] also mentioned they would be happy to help Mr. [redacted] with another reservation that will work for him and his family. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 26, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Mark B[redacted], a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided. He relayed he has been in contact with our GM at our U-Haul Moving and Storage of Beaverton regarding the U-Box [redacted]. The box was located at the facility and confirmed it was empty. He also contacted our Regional Office regarding U-Box [redacted] and was told Mr. [redacted] had gone to the location on or about July 22nd and unloaded the box. A refund for $250 was issued as an adjustment for the inconvenience they experienced. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate the following email was sent to Ms. [redacted] on April 25th:
color="#333333" size="2" face="Arial">
Hello Miss. [redacted], I am writing due to the compliant file that was reopened. We show that you were given a free month from April to May as well as 20% for 6 months. This is the best resolution we can offer. I apologize for any inconvenience. Thank You, Christopher Gorman SR Customer Service Agent ###-###-####
We also contacted [redacted], our President for our Southern New Jersey Regional Office, regarding Ms. [redacted]’s concerns. He informed our office he reviewed the repair history of the truck Ms. [redacted] rented and believes Ms. [redacted] may have had an issue getting the blinkers to work, however, they were functioning at check-in prior to her rental. Upon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incident. Our GM that hooked up the auto-transport has been with U-Haul for over 20 years and Mr. [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
November 7, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our Western [redacted] Regional Office,...
followed up on the information [redacted] provided. She informed our office she contacted [redacted] to address her concerns. [redacted] stated her credit card company had already received the requested credit and no further action was required.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 21, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#[redacted] Thank you for your concern for our customer Mr. [redacted]. Rod B[redacted], our President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided. He asked we relay his apology for the inconvenience of the delay but they were unable to complete the installation. He relayed no money was exchanged and an attempt was made to reschedule for a later date but Mr. [redacted] was not able to make that work. A refund or an installation at no cost will not be offered or done. This was a purchase that did not happen and we cannot make a refund when nothing was collected. Mr. B[redacted], however, stated they could offer a $20 VIP Certificate that can be used toward a future purchase of another hitch or toward a rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted]...
regional office, followed up on the information Ms. [redacted] provided. She informed our office she left two separate messages on July 2nd and 3rd offering her apology and requested a return call if they wished to discuss their concerns further.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
February 19, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
FedEx advised us they delivered the hitch on February 10th, however,...
it could not be located. A representative from our WebSales department contacted Mr. [redacted] and informed him we were sending another hitch by express mail to our U-Haul Center of Richmond for him to obtain on Friday, February 21th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 27, 2016
Revdex.com ID#: 11500783 - [redacted]
U-Haul Reference id: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Ron B[redacted] Marking Company President for our Orlando Regional Office apologized for not being able to install the hitch after the hitch specialist had left for the day. We understand the consumer had to leave and could not reschedule the appointment.
Ron B[redacted] has agreed, in good faith, to issue a VIP certificate for $50.00 that can be used toward a future purchase of another hitch, toward a rental, or any U-Haul products sold. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Penny S[redacted]
Executive Assistant
U-Haul International
July 8, 2016
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Revdex.com concern [redacted]
U-Haul Reference Id # [redacted]
Thank you for your concern for our customer Mr. [redacted].
Tracy Shaw, Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental on 7/8/2016 in the amount of $139.70.
Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement.
As we value Mr. [redacted] as a customer, we also sent him a $50.00 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was pleased with our response and will be doing business with us in the future.
Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Penny S[redacted]
Executive Assistant
U-Haul International
July 16, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted].
[redacted], our GM of our U-Haul Moving and Storage of...
[redacted], followed up on the information Mr. [redacted] provided. He informed our office a refund for $400 was issued as an adjustment on their move. The refund should post on their next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: 9[redacted]Thank you for your continued concern for our customers [redacted] and [redacted]After another review of the situation and the recent comments from Mr. [redacted], please be advised we stand by the information Mr. P[redacted], our President for our Phoenix Metro Regional Office, previously offered. However, as we value Ms. [redacted] and Mr. [redacted] as customers, I have taken the liberty of sending them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International
March 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Brooklyn Queens Staten Island regional...
office, followed up on the information Mr. [redacted] provided and advised our office he had offered his apology for any mis-communication. He also issued a refund for $48.61 as an adjustment on the rental. The refund was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International