U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Marcus B[redacted], our Field Manager for our [redacted] Regional Office, followed up...
on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and requested he forward a copy of his invoice for reimbursement. He mentioned that our dealer who worked on Mr. [redacted]’s vehicle relayed that Mr. [redacted] was never present to give permission for the work. Mr. [redacted]’s daughter and fiancé gave the authorization to work on the vehicle and also stated the plug that was cut off was already half way cut and this was showed to Mr. [redacted]’s daughter at the time.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
August 12, 2014
Revdex.com # 10160964
U-Haul Ref# [redacted]
Thank you for your concern for our customers [redacted] and [redacted] whose name appears on our contract.
[redacted] the President in our North East Dallas Regional Office left a message for [redacted] asking for a return call to discuss his...
concerns.
[redacted] says the out contract shows the fuel level at 5/8 of a tank and the return contract shows ½ of a tank. According to the information on the contract, [redacted] was overcharged by $7.50. This amount was credited back to the [redacted] Card used for the rental on 8 /3.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
June 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mrs. [redacted].
[redacted], our Executive Assistant for our Central New Jersey regional office, reviewed the recent information Mrs. [redacted] provided. She left two more voice messages, one on each phone number provided. She relayed that our records indicate a charge for $97.37 and a credit for $97.37 on both the Master Card account and Visa account listed. Ms. [redacted] requested Mrs. [redacted] fax copies of her credit card statements if they indicate something different. She provided her fax number, ###-###-####, and her call back number, ###-###-####.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
September 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from [redacted]. She informed our office she spoke to [redacted] and explained she was issued a refund for the $50 Reservation Guarantee Fee due to the fact she did not receive the exact size equipment she requested. In an effort to bring closure, [redacted] issued a supplemental refund for $142 as an adjustment on her rental.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
September 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted]...
[redacted], followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was contacted and offered an apology for the inconvenience she experienced and our dealers behavior. A refund for the $50 Reservation Guarantee Fee was issued to Ms. [redacted] by check and should be received within the next 10 business days. Ms. [redacted] also offered Ms. [redacted] a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The Certificate was sent by email.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
Kim B[redacted]
August 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].A refund for the extra rental period was issued back to Ms. [redacted]’s [redacted] account. The refund for $60.94 should post on her next credit card statement....
As we value Ms. [redacted] as a customer, we also sent her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 31, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental agreement.
[redacted], our President for our...
[redacted] regional office, followed up on the information Ms. [redacted] provided. He informed our office he made two attempts to reach Ms. [redacted] or Mr. [redacted]. He did get an answer the 2nd attempt and Mr. [redacted] relayed he’d have to call him back. Mr. [redacted] is awaiting a return call at this point to personally address their concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
September 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided and sent him the following email in response:Hello [redacted]...
[redacted], I am writing in reference to file #[redacted]. Let me begin by apologizing for your experience with this rental. Due to the inconvenience surrounding your drop off, I am offering a VIP certificate of $30. This VIP certificate can be used for any future equipment rental, storage, supplies, and propane with U-Haul. To accept this offer, please respond to this e-mail or call us at [redacted] Thank you, [redacted] U-Haul Customer ServiceOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Southern Kansas Regional Office, followed up on the...
information Mr. [redacted] provided. He informed our office Mr. [redacted] had filed a claim with [redacted] Insurance Company. After their investigation, they concluded the hook up was done properly and the equipment was in working condition, therefore, the claim was denied.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
November 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Dayton, followed up on the information Ms....
[redacted] provided. He informed our office he spoke to Ms. [redacted] and offered his apology for the issues she experienced with the U-Haul truck. He explained that although he realized the truck she rented for in-town use was an older truck, he also assured her we would not rent a truck that we felt was not rental worthy. A refund for $50 was issued back to her [redacted] account as an adjustment and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
August 11, 2014
Revdex.com # [redacted]
U-Haul Ref# [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted] Office informed us she has left two voice messages for [redacted] asking her to call to further discuss her concerns. These voice messages were left on August 9th and 11th.
[redacted] can be reached at [redacted] or [redacted] .
Thank you again for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-haul International
May 27, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Nashville regional office,...
followed up on the information Ms. [redacted] provided. He informed our office he did extensive research and made the decision to issue a refund for $45, which is half of the fuel fees due to the fact the truck was returned with less than a quarter of a tank. Our dealer had to take the truck to have it fueled before it could be rented out again. Ms. [redacted] did not have to pay extra expenses for the change in destination. Mr. [redacted] also mentioned he is very familiar with the area and relayed it is only 30 minutes from Joelton, TN to Clarksville, TN and feels they have been fair in their actions towards Ms. [redacted]. The refund should post on Ms. [redacted]’s next Visa credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Mr....
[redacted] provided. She relayed that our GM for our U-Haul Moving and Storage at Chapel Hill Blvd. assured her the pin was properly in place when Mr. [redacted] left the U-Haul lot, therefore, a refund is not warranted. However, in the interest of customer good faith, Mr. [redacted] advised our office she would issue Mr. [redacted] a refund for $175 due to the inconvenience he experienced.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
March 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Chelsea, followed up on the information Mr. [redacted]...
provided. He informed our office that our CSR ran the $100 bill under a black light and used a counterfeit marker and both showed the bill was not good.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
March 1, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Meg W[redacted] a Claims Adjuster with Rep[redacted] Company, advised our office, at this time Mr....
[redacted]s claim was closed due to lack of activity. Requested documents were never received from Mr. [redacted]. In order to evaluate their claim, Mr. [redacted] was asked to complete a cargo form providing the information for his items, such as age and purchase price. Ms. Willauer sent Mr. [redacted] an email on February 22nd requesting the information again and hopes to hear back soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms....
[redacted] provided and sent her the following email in response:
[redacted] I have received a copy of your complaint and your letter to the Revdex.com. I would first like to offer an apology for the issue that you encountered with the rental location in [redacted] City. I will forward your experience with this location to the manager who oversees this area so that it may be addressed accordingly. As for your rental, I have reviewed the rental agreement and I do show that the rate of 268.20 was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional 12.00 and I do see the insurance charge of 45.00 plus tax (48.15) which I have refunded today to your card. The additional amounts were taxes. Additionally I see that there were extra mileage charges upon the return totaling 34.29 and I will see to it that those charges are waived as well. I would like to thank you for your service to our country and I wish you the best in your future endeavors.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr., followed up on the information Ms. [redacted] provided. He informed our office he...
spoke to Ms. [redacted] and offered his apology for the gap in communication. He explained the shipping process and advised her of a refund for $50 per day we are late on delivery. Estimated time of deliver is November 5th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our President for our [redacted]...
located in [redacted], followed up on the information [redacted] provided. He informed our office he researched [redacted]’s concerns and explained that [redacted] was moved from a different room to the storage unit he is in now due to security concerns that were unfounded. [redacted] relayed there is a water main pipe and a cross beam above the open space between the storage wall and the room and stated no one would be able to get into his unit. No evidence was found of anyone crawling into [redacted]’s unit.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate credits totaling $241.24, which is the full amount of the rental, were issued back to...
Mr. [redacted]’s [redacted] Card account as an adjustment. The credits that were issued on March 31st and April 15th should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International