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U-Haul International, Inc.

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U-Haul International, Inc. Reviews (6748)

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our E[redacted] Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. [redacted] was given credit for extra miles and the Reservation Guarantee...

Fee. She also mentioned that Mr. [redacted] had planned to hire movers from 9:00 AM to 3:00 PM. As U-Haul is a do-it-yourself moving company, we cannot be responsible for personal commitments, therefore, no further refunds our adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our President for our Northern Alberta, [redacted] and Northwest Territories regional office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and verified that our refund issued to his credit card did not process. Mr. [redacted] assured our office they processed the refund today, which will post to Mr. [redacted]’s credit card.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

August 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted], our Traffic Manager for our SE Wisconsin Regional Office, followed up on the...

information Ms. [redacted] provided.  He informed our office Ms. [redacted] cancelled the reservation online on August 24th, the same day she spoke to our Regional Office.  He left a message for Ms. [redacted] requesting a return call.  He reactivated her reservation for the truck and had one moved to her preferred pick up location.  Our U-Haul location in Port Washington also attempted to reach Ms. [redacted] but had to leave a message for a call back as well.  We need to know if she still needs the truck that has been reserved for her.  Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Traffic Manager for our [redacted], [redacted] and [redacted], followed up on the information Mr. [redacted] provided. She informed...

our office she spoke to Mr. [redacted] and addressed his reservation concerns. She offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 5, 2016   Revdex.com...

ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr. [redacted] provided.  She informed our office that Mr. [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract.  He was offered options to get the trailer back to U-Haul but none of the options were followed.  Ms. H[redacted] explained Mr. [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 4, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our Executive Assistant for our [redacted], followed up on the information...

[redacted] provided. He corresponded with [redacted] by email and informed our office he requested a check in the amount of $648.62 to be sent to [redacted]. She should receive the check within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Tidewater Regional Office located in Portsmouth, reviewed Ms. [redacted]’s recent comments and advised our office he stands by our original resolution that was previously relayed to your office.  He stated he feels they have been fair with Ms. [redacted] and no other resolution will be offered.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

March 7, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Chicago South and SW Suburbs...

regional office, followed up on the information Mr. [redacted] provided. She informed our office that Mr. [redacted]’s concerns are being handled by RepWest Insurance Company. They will be back in contact with him soon.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 19, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental...

agreement.

[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided and sent the following email in response:

Sir - I reviewed your contract and charges and it shows a 2 day rental being charged for a total of $127.92 - when the rental was initiated at the store on 8/1/2014 a hold was placed on your credit card for $79.51- when the truck was returned 2 days later on 8/3/2014 the balance due was $48.41 - the hold amount of $79.51 was then processed along with $48.41 to equal your total due of $127.92 - I do not see any other charges on your card

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

May 19, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our South Philadelphia regional...

office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed the delivery of the U-Boxes and a refund.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 13, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Storage Manager for our South Austin regional office,...

followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and reviewed his bank statement. She confirmed there was an overcharge and advised him of a refund for $301.84.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Im not understanding how there was never proof of mold issues in our unit? I supplied tons of pictures to the insurance company showing all the mold on our furniture and ect. Everything we owned from couches, washer and dryer to my kids' clothes and toys were in that unit. Everything was infested with mold. The walls of the unit had mold and the walls thru out the whole building had mold on it that they tried painting over. I have pictures of that also. If I need to contact my attorney I will. I dont understand why we are only getting the money we paid toward that place but not the money for my property damages. We bought our couches and had them for a year before we put them in that unit and we paid well over $2000 for those. you cant tell me that my couches lost all the value within a matter of a year.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We incurred additional expenses, stress and inconvenience as a result of Uhaul's inability first to deliver to the proper island, then secondly, failure to take ownership of having it delivered to the right place, and third the prolonged delay in getting this resolved (Uboxes arrived in Maui on November 13, and we finally we're able to get possession on December 16th.  Even allowing for reasonable delays (original delivery date was to November 26th), it is ridiculous that Uhaul acted in the way they did.  It took many phone calls, emails and texts to get this resolved. It was only after I hired a third party mover to assist me that I was able to "liberate" our belongings directly at the harbor.  Throughout all of this, Uhaul demonstrated a lack of responsibility. What I want is for Uhaul to compensate us $580 for the additional cost of hiring a mover.  The Royal Hawaiian solution they proposed was not tenable as Royal Hawaiian had neither the means nor the desire to assist us.

Regards,

Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our Area Manager for our Northern [redacted] regional office, followed up on the information Mrs. [redacted] provided. He informed our office Mrs. [redacted] filed a damage claim with RepWest Insurance Company. He...

recently left a message to call back if she had further concerns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 6, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Pittsburgh regional office,...

followed up on the information Ms. [redacted] provided. He informed our office he sent Ms. [redacted] an email advising her all pertinent information on the rental is documented on her rental contract. After reviewing both dispatch and receiving rental agreements, he was unable to see any indication of unethical practices on the part of our representatives and hoped that his explanation helped better understand the charges on her rental.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 20, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the...

following email on or about August 15th in response:[redacted], We have received your objection requesting the $50 guarantee again, as well as, the Revdex.com complaint. This guarantee was issued to you as promised on 7/23/14, prior to these complaints. If you have not received it, then you should contact [redacted]. I do not know their policy on when credits are issued to customer accounts. I am also emailing you a copy of the receipt. Thank You, [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Dr. Bishop.

[redacted], our President for our [redacted] office, followed up on the information Dr. [redacted] provided. He informed our office he spoke to Dr. [redacted] and...

explained he had discussed his concerns and his rental agreement with our GM’s at both our North Jackson and Downtown Jackson locations. Mr. [redacted] relayed he supported the decision made by our GM and that no refund was warranted. Our U-Box program has never allowed for the long distance one-way transport of the U-Box on a U-Box trailer. Shipping of the U-Box is the only one-way method and Mr. [redacted] does not believe anyone would communicate differently. He apologized if we may not have been clear enough about the process. Mr. [redacted] asked Dr. [redacted] if there was anything he wished to discuss that was not mentioned in his letter and Dr. [redacted] commented that Mr. [redacted] had not been much help. The conversation ended at that point.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

M. [redacted]

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U-Haul International, Inc. Rating

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

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