U-Haul Moving & Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I [redacted] stated clearly to the store general manager that I owned more than one lock; which one of the locks was purchased at the store that I'm currently occupyingI did read and fully understand the rental and/or lease agreement "at and after" the time I put my signature on "any and all" of the paper workAs a customer/consumer in this storage unit/rental business the consumer/customer works for that particular business entity as well; and invests their living wages into their/that chosen business venuesI purchased this unit with U-Haul out of "need and not want" Regards, [redacted] ***

Hello,My name is Jessica L***I am the General Manager at the U-haul on [redacted] ***I received a letter with a concern from [redacted] (ID # [redacted] ) and would like to give my response on the matterIn his complaint it states that within the first month of moving into our storage units, one of his locks were cut offHe signed a contract which states that "Customers must provide their own diskus style lock (only one lock per room)." He was warned to remove the lock which he did, however, a few days later he put it back on his unit so we were forced to cut if offThe reason we require only one lock is because if a customer is late on a payment, we must put our own lock on it and won't remove it unless a payment is received [redacted] mentions that he called our corporate office and received a free month for the month of MarchThe reason for this is because I was doing some research on our policy for evictions and accidentally sent him an eviction noticeBefore I accidentally sent out the eviction notice I went over to our storage area to give him a copy of his contract with important things highlighted such as "Customer agrees to follow all of the U-haul rules currently in effect, or that may be put into effect from time to timeCustomer's access to the premises may be conditioned in any manner deemed reasonably necessary by U-haul to maintain order on the premisesSuch measures may include, but are not limited to, requiring verification of customer's identity, limiting hours of operation and requiring customer to sign in and sign out upon entering and leaving the premises." Also, "Customer shall have access to the rental space only for the purpose of storing and removing property stored in that rental spaceThe rental space shall not be used for residential purposes or operation of a business." When I found [redacted] to hand him his contract, he was sitting outside of his unit in a chair with his feet propped up on a bucket and shoes offHe threw is contract on the ground and got extremely rude with meAs a place of business we cannot have people just hanging around like thatWe have had multiple customers ask if he works here, and someone came to warn us about a guy( [redacted] ) just roaming around the hallsHe intimidates my storage housekeeper to point where she doesn't feel safe doing her job and he has been rude with me and my employees since the first time he walked into my storeHe never takes anything out of his unit or puts anything in it but still will hang out for hours at a timeHe is also extremely rude to my other customersWith all of this added up we decided to go ahead and process the eviction notice, giving him days to remove his belongings.Jessica L***

I sent my monthly payment for my unit through my bank as a webpay function, as I have done for about a 1.5 years. Last month my payment was sent in and not posted/cashed by U-Haul until the next day. Now I am being charged late fees. Last weekend I went into the U-Haul office (3995 Westfax Dr, Chantilly, VA 20151) to clear this up. Met with "Ryan" and he admitted that there was a delay in sending payments to the bank for June. He offered to waive the late fee since the error was on U-Haul and we were never late with our payments in the past.

He stated that the manager (Craig Russell) would need to clear up the account on Monday since this was a Saturday. Now, one week later, I have not received any follow up from this feckless manager. Instead, today I received two notices one stating that late fees will be charged and the other to state that a lien on the account will be made. I called the office in the afternoon and waited on hold for 15 minutes, only to get the switchboard. I provided my info and asked the manager to give me a call. I have waited 10 hours and no response.

I want this "Manager" to clear up this situation and drop the late fees. I have closed this account and moved my possessions out of my unit. I hope this gets passed into the hands of someone who can light a fire ...

Best tasting water I have found and only 15cents per gallonI wish I knew of another siteOne of the two dispensers has been down for a whileI'm so afraid of what *** happen if the other one breaks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I [redacted] stated clearly to the store general manager that I owned more than one lock; which one of the locks was purchased at the store that I'm currently occupying. I did read and fully understand the rental and/or lease agreement "at and after" the time I put my signature on "any and all" of the paper work. As a customer/consumer in this storage unit/rental business the consumer/customer works for that particular business entity as well; and invests their living wages into their/that chosen business venues. I purchased this unit with U-Haul out of "need and not want".
Regards,
[redacted]

Very professional, friendly and does a great job with great pricing!! Highly recommended... I've been a customer for 3 yrs. No problem.

Hello,My name is Jessica L[redacted]. I am the General Manager at the U-haul on [redacted]. I received a letter with a concern from [redacted] (ID # [redacted]) and would like to give my response on the matter. In his complaint it states that within the first month of moving into our storage...

units, one of his locks were cut off. He signed a contract which states that "Customers must provide their own diskus style lock (only one lock per room)." He was warned to remove the lock which he did, however, a few days later he put it back on his unit so we were forced to cut if off. The reason we require only one lock is because if a customer is late on a payment, we must put our own lock on it and won't remove it unless a payment is received. [redacted] mentions that he called our corporate office and received a free month for the month of March. The reason for this is because I was doing some research on our policy for evictions and accidentally sent him an eviction notice. Before I accidentally sent out the eviction notice I went over to our storage area to give him a copy of his contract with important things highlighted such as "Customer agrees to follow all of the U-haul rules currently in effect, or that may be put into effect from time to time. Customer's access to the premises may be conditioned in any manner deemed reasonably necessary by U-haul to maintain order on the premises. Such measures may include, but are not limited to, requiring verification of customer's identity, limiting hours of operation and requiring customer to sign in and sign out upon entering and leaving the premises." Also, "Customer shall have access to the rental space only for the purpose of storing and removing property stored in that rental space. The rental space shall not be used for residential purposes or operation of a business." When I found [redacted] to hand him his contract, he was sitting outside of his unit in a chair with his feet propped up on a bucket and shoes off. He threw is contract on the ground and got extremely rude with me. As a place of business we cannot have people just hanging around like that. We have had multiple customers ask if he works here, and someone came to warn us about a guy([redacted]) just roaming around the halls. He intimidates my storage housekeeper to point where she doesn't feel safe doing her job and he has been rude with me and my employees since the first time he walked into my store. He never takes anything out of his unit or puts anything in it but still will hang out for hours at a time. He is also extremely rude to my other customers. With all of this added up we decided to go ahead and process the eviction notice, giving him 30 days to remove his belongings.Jessica L[redacted]