U-Line Corporation

I was passed along the letter we received for the complaint with ID [redacted] We are currently working with the local servicer he provided to get the unit repairedThanks, [redacted] Customer CareU-Line CorporationN55th StreetMilwaukee, WI 53223T: +1.414.831.2131F: +1.414.354.7905U-Line.com | U-Blog | Facebook | Twitter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Your assistance was greatly appreciated in helping to resolve this matter - it got the attention of the right people at U-Line and I was pleased at U-Line's response.
Regards,
[redacted]

I was passed along the letter we received for the complaint with ID [redacted]. We are currently working with the local servicer he provided to get the unit repaired. Thanks,[redacted]Customer CareU-Line Corporation8900 N. 55th StreetMilwaukee, WI 53223T: +1.414.831.2131F:...

+1.414.354.7905U-Line.com | U-Blog | Facebook | Twitter

Thank you for notifying U-Line about this customer’s complaint. We want all customers to be happy with their purchase of U-Line products. I have spoken to the customer. We are going to replace his ice maker with a new unit at no cost to him. The unit will ship directly from our facility...

and the customer will have it within 10 days. Please let me know if I can be of further assistance. Sincerely, [redacted]
V.P. Sales & Customer CareU-Line Corporation8900 N. 55th StreetP.O. Box 245040Milwaukee, WI 53224-9540T: +1.414.831.2166F : +1.414.354.0349U-Line.com | U-Blog | Facebook | Twitter

U-Line is in the process of taking his unit back and refunding his money

U-Line stepped and replaced the unit at no charge. This was over and above our warranty requirements. There is nothing else we can do for this customer. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It is a fact that U line did not replace the unit with a like unit. They have made me the promise that they found a like unit. When that unit arrived it was damaged and in no way shape or form was it a like unit. When I purchased a fully stainless steel cabinet and door unit how does a black painted unit with a SS door match like for like. The unit that I purchased cost 3,200.00, the unit they sent me is a 1,200.00 unit. To add insult to injury my unit was still under full warranty. They are not fooling anyone but themselves.
Regards,
[redacted]

Review: WE purchased a uline escelon outdoor ice maker combo. We had nothing but problems with it after 6 months. U-line finally deemed it defective. They replaced it with a lesser quality unit. It went south after one year. They deemed it replaceable via phone call my my house with the tech. that they sent out. This was in May of this year. I still do not have a new unit and have paid out hundreds of dollars in ice for our pets and home use. They will not return calls as promised and when I call I only get voice mails.Desired Settlement: I would like a like unit, or a refund of the 3,200.00 that we paid for the unit.

Business

Response:

U-Line stepped and replaced the unit at no charge. This was over and above our warranty requirements. There is nothing else we can do for this customer. [redacted]

Consumer

Response:

Review: I purchased a ULINE WINE CHILLER MODEL # U-2218WCS-00A and it has never worked ! it will not turn on.

For 4 months I have been trying to get this company to fix this unit. They can't get anyone in south west Florida to repair it. I gave them until August the 18th to fix it, replace it or refund my money.

They haven't returned any emails and I have called them over 12 times without any resolution

SERIAL # 1432 [redacted]

They gave me a phone number of an appliance repair company called Mullets APLIANCES that came out and looked at the unit and said it needs a new control panel and wanted me to pay them $500 to have it repaired.

I refused payment and they charged me $99 to look at it

They don't respond to emails and at this point I want to do everything in my power to stop anyone from purchasing any product from U LINE

Don't buy from ULINE--- I HAVE NEVER HAD A PROBLEM LIKE THIS FROM ANY MANUFACTURE IN OVER 30 YEARS AS A CUSTOM BUILDER AND HAVE ORDERED HUNDREDS OF IU LINE PRODUCTS IN THE PAST

I HAVE OVER $1,500 WORTH OF MY TIME TRYING TO GET THEM TO FIX THE UNITDesired Settlement: FULL PURCHASE REFUND AND PAYMENT OF $99 FROM REPAIR COMPANY AND

$1,500 WORTH OF MY TIME

AN APOLOGY FROM THE PRESIDENT OF THE COMPANY

Business

Response:

U-Line is in the process of taking his unit back and refunding his money

Review: On April 2, 2014, my U-Line ice maker leaked, and ruined my kitchen hardwood floors and the ceiling, carpet, and drywall in the finished basement below the kitchen. I contacted my insurance company for immediate help and SERVPRO came out to control the damages. After days of repair and almost $7400 worth of damages, my house was put back together. As I was instructed by [redacted] at U-Line, I did dot service the ice maker or even move it, A U-line technician came out to install a new ice maker and take the old one to be shipped to U-Line for testing to determine if there was faulty part. On July 3, 2014, (3 months after the leak) [redacted] contacted me to tell me that indeed the unit was defective and U-Line would be sending a check for $7315.68 as soon as I faxed the settlement papers. I sent them July 3,2014, at 9:09 AM. It has been 3 weeks and no check has been sent either to me or my insurance. [redacted] has not answered even one of my emails, or SAFECO's emails, or SAFECO's phone calls. He has not followed through on U-Line's settlement promises even though I have sent him pictures, receipts, and signed documents. U-Line and [redacted] need to resolve this asap!Desired Settlement: I would like U-line to send a check to my insurance company (SAFECO) for $7315.68 as stated in the settlement papers that were signed on July 3, 2014, to cover damages caused by their U-Line ice maker. This amount is the damages paid by SAFECO + my deductible.

Business

Response:

[redacted] has been paid by her insurance company and was trying to file a claim for the full amount with U-Line. Since the water damage, she has settled her claim with her carrier and we are now working directly with her insurance adjuster. She is now attempting to represent her insurance carrier with the Revdex.com and is filing this complaint on behalf of the carrier without their knowledge and/or approval.

We are asking you close this case with [redacted] as we can only work directly with her insurance carrier. Again, she has been paid in full per her insurance policy.

General Manager, Customer Services

U-Line Corporation

U-Line.com | U-Blog | Facebook | Twitter

Consumer

Response:

Review: I purchased a U-Line icemaker in February 2013. In December 2013, I came in to find that the bin was filled to near the top with water, and that there a solid layer of ice on the top. I emptied the bin and left the icemaker off for several hours. When I turned it back on, I found that it no longer was making ice, but was maintaining freezing temperatures. This state has continued to date. I contacted my supplier, who gave me the name of a U-Line customer service representative, [redacted]. His number is [redacted] I contacted Mr. [redacted], who said that because of the water in the bin, a service technician would be required. He gave me the names of 2 fairly nearby repair places, Culpepper Appliance and Air Tight Mechanical Services. As we were in the middle of the holidays, I waited to contact these folks until just after Christmas. Neither answered their phones, so I left voice mail with each. Neither bothered to call me back. I was in the hospital at the start of 2015, so it was mid-January before I attempted to call again, with the same result. I called Mr. [redacted], got his voice mail, and left a message. No reply. I called Mr. [redacted] again this past Tuesday. He answered, and I told him the situation, and that I was not at all happy about the manner in which U-Line was handling the situation. He assured me that he would contact the local distributor and arrange for service. At this time - 3 days later - I have not heard a word. I called him this morning, got voice mail, and left a message.

I realize that I do not live in an urban area and that service staff are somewhat scattered. However, I do not understand 1) why I was asked to arrange for repair in the first place, and 2) why U-Line does not seem to be supporting their products in any way, shape, or form. I am now technically past the warranty period, but this problem was reported in December 2013, well before the warranty expiration. I insist that this icemaker be repaired under warranty, and as soon as possible. It is absolutely ridiculous that a company of U-Line's supposed stature should treat a customer in this way.

Business

Response:

I was passed along the letter we received for the complaint with ID [redacted]. We are currently working with the local servicer he provided to get the unit repaired. Thanks,[redacted]Customer CareU-Line Corporation8900 N. 55th StreetMilwaukee, WI 53223T: +1.414.831.2131F: +1.414.354.7905U-Line.com | U-Blog | Facebook | Twitter

Review: On August 27, 2013 [redacted] LLC came out to repair our Uline Refrigerator. Issco, LLC is recommended by Uline on their website as a dealer for repairs. [redacted] was going to order the parts and call me to schedule to come out the following week to install them. At the time I asked [redacted] would it make more sense to replace the unit since it is a 15 year unit. He said absolutely not, the parts would be no more than $500. I never heard back from [redacted]; I called the company and all I would get is a phone message that was from July, by this time we are in September. When I would go to my client's house, I would follow up and leave another message for them. This refrigerator is located at my client, [redacted] house. Finally, after numerous attempts a [redacted] answer the phone and apologized stating [redacted] would be out on October 1 @ 1:00PM. Of course, [redacted] did not come out, but he did call and said the parts were sent to the wrong location and he would definitely be out on October 8th. I have not heard from [redacted] since then and he has not be out to fix our refrigerator. I then called Uline directly since they recommended this company and the customer service is just as bad. A Mike called me back, when I returned his call and left a message, I never heard from him. Called on 10.15.2013 and Rich said all he can do was call Issco, when I said I don't want them coming out he said that was all he could do. I told him to transfer me to the President, he did, I left a message for President [redacted], but to no avail.Desired Settlement: I want the repair done free of charge for all my aggravation, however even with that I would never recommend this product to anyone.

Business

Response:

I researched the complaint and learned that our servicer ISSCO is scheduled back to the home on Monday, October, 25th 2013. We expedited the parts out to the servicer at no charge and authorized a free service call to install

the parts for this repair.

I will confirm completion of the repair (to the satisfaction of the end user) within 24 hours of the scheduled appointment.

We appreciate the opportunity to resolve this quickly. Thank you.

General Manager, Customer Services