Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the assistance in elevating this issue to gain resolution! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] ***Beltsville, Maryland 20705Re: Revdex.com ID 11639752Dear Mr [redacted] :We are in receipt of the correspondence which you submitted to the Revdex.com (“Revdex.com”) on August 17, 2016, which was subsequently delivered to UMB Bank, n.a(“UMB”) on August 18, 2016, regarding your request for a Visa debit card for your Health Savings Account (“HSA”)This letter will serve as our formal response.In your correspondence to the Revdex.com, you indicated that your request for a card was not fulfilledOur records indicate that in an initial conversation with our customer service agent on July 19, 2016, you requested that no card be sent, as you typically make payments using only the card number and had no need for a physical cardAs a result of that conversation, a block was placed on your account, preventing cards from being sent to you.You contacted our customer service line on July 27, requesting a physical card be sent to you because the payee would not accept payment using only the account numberUnfortunately, the agent did not notice the block on your account and therefore no new card was sent to you.In your subsequent conversation with a supervisor on August 17, this block was noticed and removed to allow a card to be sent to youSince that conversation on August 17, our records indicate that your card has been received, was activated, and a transaction was initiated with a doctor’s office on August As a result of the card being activated, and a successful transaction being initiated, UMB considers this case closed and no further action is requiredWe would like to apologize for any inconvenience this may have caused.Sincerely, [redacted] Executive Escalations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the assistance in elevating this issue to gain resolution! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] ***Beltsville, Maryland 20705Re: Revdex.com ID 11639752Dear Mr [redacted] :We are in receipt of the correspondence which you submitted to the Revdex.com (“Revdex.com”) on August 17, 2016, which was subsequently delivered to UMB Bank, n.a(“UMB”) on August 18, 2016, regarding your request for a Visa debit card for your Health Savings Account (“HSA”)This letter will serve as our formal response.In your correspondence to the Revdex.com, you indicated that your request for a card was not fulfilledOur records indicate that in an initial conversation with our customer service agent on July 19, 2016, you requested that no card be sent, as you typically make payments using only the card number and had no need for a physical cardAs a result of that conversation, a block was placed on your account, preventing cards from being sent to you.You contacted our customer service line on July 27, requesting a physical card be sent to you because the payee would not accept payment using only the account numberUnfortunately, the agent did not notice the block on your account and therefore no new card was sent to you.In your subsequent conversation with a supervisor on August 17, this block was noticed and removed to allow a card to be sent to youSince that conversation on August 17, our records indicate that your card has been received, was activated, and a transaction was initiated with a doctor’s office on August As a result of the card being activated, and a successful transaction being initiated, UMB considers this case closed and no further action is requiredWe would like to apologize for any inconvenience this may have caused.Sincerely, [redacted] Executive Escalations