U Mess It We Clean It

Initial Business Response /* (1000, 6, 2015/08/10) */
Regards too [redacted] case I asked client too show proof of bill or invoice number to prove services so I could give client a copy and client says she has no copy or we never meet either and she admitted she had no problem with me or my...

company and only person she has a problem with is movers and she phones continuing too make up fake amounts and try to get a copy of bill when services weren't provided
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is now stating that I have not received services from the company. However, I have texts from them stating that they do have an invoice for the job that they did for me but they dont have a payment and alleging that I never paid them, despite the records I have from my bank forwarding the payment to the companies email which was provided.
Below is a string of text messages re not receiving money and this Revdex.com complaint claiming I am a fraud:
1[redacted]"You filed a complaint lie too Revdex.com its go time ur gonna loose fraudster"
"How am I frauding"
1[redacted]"Texts back up so thanks fraud now u go on customer Comer Canada wide fraud alert how u like that"
"You are refusing to give me the invoice if you give it to me I will cancel it...you claimed to have emailed it 3 times"
"What am I frauding?
XXXXXXXXXXX"I dealt with people like u before"
"I am asking for the invoice and you are refusing " 1[redacted]"I dealt with people like u before"
"I read your other complaints and you are the 1[redacted]"U never asked invoice be aware any services you take and and also this will affect your credit score can make it happen have a nice day"
"I asked for an invoice a month ago when I came back into contact with you...you said you emailed it and didn't...now you say there is no record of the transaction "
1[redacted]""Nope u are it's a crying shame u will be known world wide will always pay deposits for services and good thing I have emailes"
1[redacted]"I paid you in full"
1[redacted]"There's no transaction date my bank proves it"
1[redacted]"Stupid I have records"
"So does my bank"
1[redacted]"My bank shows nothing from you"
"So are you saying I never paid you? I can email you the payment being accepted "
1[redacted]"But now u won't get nothing and ur destroyed bye"
"Why are you saying this now and not back in November "
1[redacted]"Doesn't matter u email it means nothing lots people hack use fake email adresses"
1[redacted]"Think duh?"
1[redacted]"See I win this one your gonna look so bad"
1[redacted]"It's like a false fraud complaint it's like slander which is worth lots e transfers are most unsecure"
1[redacted]"But see you know everything"
"So this is how you run your business you accept etransfers but when someone complains you say you never received it "
1[redacted]"No I don't say I know records show fool"
"Why would you not mention this in November when I sent the money to you? "
1[redacted]"I did u never listened I called u a few times"
1[redacted]"U said it should be there "
1[redacted]"See maybe listen before u say"
"Thats a complete lie you accepted and confirmed via text "
1[redacted]"Nope that wasn't me either"
1[redacted]"This is so funny ur a joke and will be canada wide "
1[redacted]"I had other clients ask ask and I have invoices but how should I wins question should I get you slander ? Scamming ?etc.."
"So texts can be hacked too"
1[redacted]"Yea they can"
1[redacted]"I thought you knew that"
1[redacted]"See I did trace at my bank nothing why u think I did that"
1[redacted]"Why do you think I'd give u a invoice for something paid"
1[redacted]"But oh well your problem not mine I covered my grounds"
1[redacted]"For future never use etransfers"
1[redacted]"See if u paid me u would get invoice but u dodnt"
"I would get a paid invoice which would be my receipt"
Below are text messages re email being sent and not received:
"Can I please hear back from you regarding the invoice?"
1[redacted]"U didn't get it I sent it "
"No...I have been emailing all week asking for it"
1[redacted]"I sent it three times by email when I was at office"
1[redacted]"I do again tonight"
"I haven't received an email since Monday "
1[redacted]"Okay I check on it"
"Did you resend it"
1[redacted]"Yes did it show"
1[redacted]"If not I will rescan from another computer send it"
"I have nothing...are you sending it to the right email? Try attaching it in a reply"
1[redacted]"Yea"
So:
(1) We were communicating via email and text message and all being told I was being sent the invoice receipt. What was being emailed?
(2) How could they have a record to scan and email but then have a record that I didn't pay?
(3) How can they have a record showing I didnt pay if they didn't do a job for me?
[redacted]
To confirm again the trace I got from the bank was as follows:
User ID of accepted user: XXXXXXXXXXXXXXX
Into: [redacted]
Reference # HXXXXXXXXXXXXXXXXXXXXXXXX
On November 16, 2014 at 543 eastern time
Email of user: [redacted].com
Amount: $630.00
The name of "[redacted]" being the contact person I have dealt with throughout this process. The money was probably deposited into a personal account to avoid paying Income Tax at the end of the year from the business.
Final Business Response /* (4000, 15, 2015/08/24) */
There was no amount ever received I can prove it too. Do you mind sending that to us?
I looked through [redacted] they have no transaction of that that record so how I prove it if it never went too my bank account. I even asked customer for invoice number because I could reference too it and her response was she never had a invoice we never meet. Again I will repeat I don't bank with [redacted] only [redacted] it's easy for some one too too hack email adresses
Final Consumer Response /* (4200, 17, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the trace I got back from the bank. All these details can be traced back to the account to which it was deposited. The email of cassw[redacted] is the email to which the [redacted] account is linked to. [redacted]
The user id can also be traced back to the exact bank account the money was deposited. [redacted]
With respect to the no invoice and not meeting, we were in Ontario and arranged the cleaning over the phone. My cousin was the person who was in Edmonton who let you in and monitored the cleaning. I never received an invoice at the time despite requesting same at the time of service via email. [redacted]
You are now claiming you never did a job or accepted any money. Which is complete [redacted] as I was threatened via text that I never paid them for the job and they were going to report me to the credit bureau. The story keeps changing.
I will be contacting my bank to lodge a complete investigation into where/whose account the money was deposited.
[redacted]
From:
To: [redacted].com
CC:
Subject: FW: FYI: [redacted] e-Transfer to cleaners accepted
Date: Thu, 30 Jul 2015 09:54:43 -0400
I just spoke with the bank and got the following information with respect to the below payment etransfer:
User ID of accepted user: XXXXXXXXXXXXXXX
Into: [redacted]
Reference # HXXXXXXXXXXXXXXXXXXXXXXXX
On November 16, 2014 at 543 eastern time
Email of user: [redacted].com
Amount: $630.00
> Date: Sun, 16 Nov 2014 17:43:46 -0500
> From: [redacted]@payments.interac.ca
> To:
> Subject: FYI: [redacted] e-Transfer to cleaners accepted
>
> ,
>
> The INTERAC e-Transfer for $630.00 (CAD) you sent to cleaners was accepted. The transfer is now complete.
>
> Recipient's message: A message was not provided
>
> Thank you for using [redacted] INTERAC e-Transfer Service.

Initial Business Response /* (1000, 14, 2015/08/04) */
We went in and was hired too clean clients place...

[redacted] she signed off of the work and here's pictures too back up our claim too to show it was cleaned
Here's a copy of client signing off on invoice too showing work is complete and satisfactory [redacted]