U of I Community Credit Union

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ The credit union has been in contact with Mr [redacted] to resolve his concerns and maintain our relationship with this memberThis concern has been resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved

Thank you for forwarding our member's complaint and concerns to usWe appreciate the opportunity to address the issues and have reached out to our member and spoken by phoneOur member asked for a principal only payoff and we explained that on a simple interest loan, as our vehicle loans are, interest accrues ( or is added) daily to loans and is not lumped in at the beginning of loansThis is in our member's favor as they pay less in interest if they pay in advance on this type of loan, and is how most vehicle loans work in the finance industryWe have forwarded the payment history to our member to better explain how this process works, and ask that they come in for us to review the payment history with them if possibleWe have offered giving the payoff which would include interest that has accrued since the last paymentThe member also believed that a payment had been made on the loan in early August for the July paymentWe have done research of all transactions done at the credit union on the date the member believed the payment was made and do not have a record of that payment or amount coming into the credit unionIf the member is able to locate a receipt or proof of the payment we will be more than happy to look into this further

Thank you for the opportunity to help resolve this situationFrom the description of the issue, we have completed some research to determine if the phone number is associated with any correspondence from our institutionWe believe we have identified the source of the text messages and are working with our member to get it resolvedOnce we are able to ensure the number will not be used in the future, we will update this case with that information Should the problem occur again, we would like to be able to get more details on the type of information being sent to ensure we have resolved all possible issuesIf that is something they would prefer to do, I can be reached directly at [redacted] Sincerely, [redacted] AVP of Sales and Service

We appreciate the opportunity to respond to these concerns. We are reaching out to our member directly to continue to discuss the concerns and work to a resolution

Initial Business Response /* (1000, 5, 2015/11/16) */
We have made multiple attempts and offers to help *** *** resolve the issueWe are in communication with our member regarding this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I am the one that has made multiple attempts to get a hold of them to correct this issueWe are in communication and their offer to resolve the issue is their ONE offer and they won't budgeI would like them to produce all payments records since I got the loan in April, 2011, since we can't agree on the month the "skip a pay" was intended for, as my records indicate April, 2015, as I wrote on the form and their records indication March as they wrote on the top of the form

Initial Business Response /* (1000, 11, 2016/02/19) */
We appreciate the opportunity to investigate this matter furtherAt this time we have made contact with he member and are working with them directly to have this matter resolved

Initial Business Response /* (1000, 5, 2015/09/24) */
We apologize for any inconvenience that this has caused. We have reached out to Mr. [redacted] to provide details on how we can work together to have this resolved. At this time we are awaiting a response from Mr. [redacted] and attempting to work...

with him directly toward a resolution.

Initial Business Response /* (1000, 5, 2015/11/16) */
The credit union has been in contact with Mr. [redacted] to resolve his concerns and maintain our relationship with this member. This concern has been resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
Resolved

Initial Business Response /* (1000, 5, 2015/05/29) */
Thanks for reaching out to the credit union. We received the first and only correspondence from this member on 5/29/15. The members request to close the account was processed on this day. I apolgize if additional correspondence was sent that...

was not received. Please let us know how we can be of additional assistance in this matter.

Thank you for forwarding our member's complaint and concerns to us. We appreciate the opportunity to address the issues and have reached out to our member and spoken by phone. Our member asked for a principal only payoff and we explained that on a simple interest loan, as our vehicle loans are,...

interest accrues ( or is added) daily to loans and is not lumped in at the beginning of loans. This is in our member's favor as they pay less in interest if they pay in advance on this type of loan, and is how most vehicle loans work in the finance industry. We have forwarded the payment history to our member to better explain how this process works, and ask that they come in for us to review the payment history with them if possible. We have offered giving the payoff which would include interest that has accrued since the last payment. The member also believed that a payment had been made on the loan in early August for the July payment. We have done research of all transactions done at the credit union on the date the member believed the payment was made and do not have a record of that payment or amount coming into the credit union. If the member is able to locate a receipt or proof of the payment we will be more than happy to look into this further.

Thank you for the opportunity to help resolve this situation. From the description of the issue, we have completed some research to determine if the phone number is associated with any correspondence from our institution. We believe we have identified the source of the text messages and are working...

with our member to get it resolved. Once we are able to ensure the number will not be used in the future, we will update this case with that information.  Should the problem occur again, we would like to be able to get more details on the type of information being sent to ensure we have resolved all possible issues. If that is something they would prefer to do,  I can be reached directly at [redacted].  Sincerely, [redacted]AVP of Sales and Service