We were contracted to replace the customers roof and did so May of The customer asked us to help him when we were going to be onsite to tack up a piece of siding that had fallen We agreed and did not charge him for the courtesy.Approximately months later, we were notified by the customer that the same piece of siding had fallen off again We told the customer that we would stop by the next time in the area Although it had been several months later, we did have one of our workers stop by The piece of siding was noted to be broken and very dirty from sitting in the grass The customer agreed that a new piece of siding would be better suited then re-using the existing piece Unfortunately, that worker was let go before he could source a new piece We sent a different worker out and he took pictures of the siding He went to a siding store located in [redacted] and they said we needed to bring a piece to better match it This same worker, when in the area, stopped by two more times and was unable to locate the piece nor make contact with the homeowner as no one was home each time he visited As the owner of the company, I too stopped by several times over the months to also find no one home With time, it did slip out of our radar We apologies for that We did make numerous attempts to assist with this one piece of siding that was never part of our scope of work in replacing the roof
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. At this time the work is almost completeThanks, we will continue to work with MrStaley until it is totally completed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have started to do the work but it is not completed yet and not resolved until completed, but glad the work has been started
Regards,
*** ***
We have met with the customer and let them know it will be completed We have met with our subcontractor and he understands the necessity to complete it correctly and in a timely manner.The work is about 75% complete We will continue to be diligent on getting it done
We were contracted to replace the customers roof and did so May of 2013. The customer asked us to help him when we were going to be onsite to tack up a piece of siding that had fallen. We agreed and did not charge him for the courtesy.Approximately 8 months later, we were notified by the...
customer that the same piece of siding had fallen off again. We told the customer that we would stop by the next time in the area. Although it had been several months later, we did have one of our workers stop by. The piece of siding was noted to be broken and very dirty from sitting in the grass. The customer agreed that a new piece of siding would be better suited then re-using the existing piece. Unfortunately, that worker was let go before he could source a new piece. We sent a different worker out and he took pictures of the siding. He went to a siding store located in [redacted] and they said we needed to bring a piece to better match it. This same worker, when in the area, stopped by two more times and was unable to locate the piece nor make contact with the homeowner as no one was home each time he visited. As the owner of the company, I too stopped by several times over the months to also find no one home. With time, it did slip out of our radar. We apologies for that. We did make numerous attempts to assist with this one piece of siding that was never part of our scope of work in replacing the roof.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We were contracted to replace the customers roof and did so May of The customer asked us to help him when we were going to be onsite to tack up a piece of siding that had fallen We agreed and did not charge him for the courtesy.Approximately months later, we were notified by the customer that the same piece of siding had fallen off again We told the customer that we would stop by the next time in the area Although it had been several months later, we did have one of our workers stop by The piece of siding was noted to be broken and very dirty from sitting in the grass The customer agreed that a new piece of siding would be better suited then re-using the existing piece Unfortunately, that worker was let go before he could source a new piece We sent a different worker out and he took pictures of the siding He went to a siding store located in [redacted] and they said we needed to bring a piece to better match it This same worker, when in the area, stopped by two more times and was unable to locate the piece nor make contact with the homeowner as no one was home each time he visited As the owner of the company, I too stopped by several times over the months to also find no one home With time, it did slip out of our radar We apologies for that We did make numerous attempts to assist with this one piece of siding that was never part of our scope of work in replacing the roof
We are in the process of resolving the complaint and will update when resolution is accomplished
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. At this time the work is almost completeThanks, we will continue to work with MrStaley until it is totally completed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have started to do the work but it is not completed yet and not resolved until completed, but glad the work has been started
Regards,
*** ***
We have met with the customer and let them know it will be completed We have met with our subcontractor and he understands the necessity to complete it correctly and in a timely manner.The work is about 75% complete We will continue to be diligent on getting it done
We were contracted to replace the customers roof and did so May of 2013. The customer asked us to help him when we were going to be onsite to tack up a piece of siding that had fallen. We agreed and did not charge him for the courtesy.Approximately 8 months later, we were notified by the...
customer that the same piece of siding had fallen off again. We told the customer that we would stop by the next time in the area. Although it had been several months later, we did have one of our workers stop by. The piece of siding was noted to be broken and very dirty from sitting in the grass. The customer agreed that a new piece of siding would be better suited then re-using the existing piece. Unfortunately, that worker was let go before he could source a new piece. We sent a different worker out and he took pictures of the siding. He went to a siding store located in [redacted] and they said we needed to bring a piece to better match it. This same worker, when in the area, stopped by two more times and was unable to locate the piece nor make contact with the homeowner as no one was home each time he visited. As the owner of the company, I too stopped by several times over the months to also find no one home. With time, it did slip out of our radar. We apologies for that. We did make numerous attempts to assist with this one piece of siding that was never part of our scope of work in replacing the roof.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in the process of resolving the complaint and will update when resolution is accomplished.