Initial Business Response / [redacted] (1000, 9, 2016/04/01) */ Revdex.com School Response Case [redacted] - [redacted] UEI College's ("UEI") appreciates the opportunity to respond to the complaint filed by Ms [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties In her complaint, Ms [redacted] claims that UEl College is contacting her by phone UEI College's ("UEI") policy and practice is to comply with all applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures, including those related to marketing activitiesUEI only calls potential students that are interested in UEI's educational programs and who have provided express consent to be called in compliance with the Telephone Consumer Protection Act and all other applicable lawsUEI has strict policies and procedures in place to ensure that individuals that indicate that they do not want to be contacted by UEI are placed on a do not contact list and are thereafter no longer contacted by UEI Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never provided my contact information to UEI college, when I received repeated phone calls from them I asked them not to ever call me again EVERY time, yet they continued to callEach time they called they attempted to obtain personal information from meTheir actions flagrantly contradict the written statement they have providedWriting a statement that describes appropriate business conduct in no way corrects or excuses the past, well documented, recorded, behavior this institution actually exhibits Final Business Response / [redacted] (4000, 13, 2016/04/11) */ Revdex.com Complaint Case# XXXXXXXX: UEI College ("UEI") received express prior written consent to contact XXX-XXX-XXXXUEI's records indicate that it made contact with the consumer at XXX-XXX-XXXX only one time on March 7, During this call, the consumer notified UEI that she did not want to be contactedBased on this request, the consumer was placed on UEI's do not call list and was never contacted again
They promised me services that were all and that I missed a class which I never have and now there contacting me to pay when I cannot afford I answered an ad on Craigslist for a job and the employer recommend I go get my state license for phlebotomy to move forward I was contacted by the dean [redacted] I has informed him how I already had a bad experience with my trade school for medical assisting and how once I graduated they NEVER helped seek employment and he assured me they were not like that and would do everything to help meJune was my first day of phlebotomy school which was pointless because they had us repeat it on June it's a month coarse and I finished August and they never set up my externship or helped with a resume now there contacting me and its been how long?saying I missed a class which I Never have! So I just wanna a refund and no longer wish for their services
Initial Business Response / [redacted] (1000, 17, 2016/03/28) */ Revdex.com School Response Case [redacted] - [redacted] US Colleges appreciates the opportunity to respond to the complaint filed by Ms [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties In her complaint, Ms [redacted] claims the following: The College did not provide an externship, assist with creating a resume, and that she never missed any classesBased on these claims, Ms [redacted] is requesting a refund from US Colleges Ms [redacted] enrolled into the Phlebotomy program at the US Colleges Riverside campus on May 27, and paid the non-refundable $registration feeMs [redacted] attended the five classes of the didactic portion of her program with her last day of attendance being July 18, Ms [redacted] attended hours (class/lab portion) of the hour programMs [redacted] did not however make any payments towards her education which is usually due on the first day of classShe only made one payment of $which is due during enrollment Since Ms [redacted] had completed the didactic portion of her program, she was eligible to begin the required externship portion of her program, however, the College has no record of her making the necessary arrangements with campus personnel to secure an externship siteAn externship is similar to an internship where a student puts into practice at an actual employer, the skills learned in classThere are hours of externship required to complete the programMs [redacted] did not complete this externship, therefore, she did not complete the programHaving attended half of the program, being issued the required books and supplies, and paying the registration fee, the current balance due to the College is $1, Turning to her claim regarding resume building, Career Services assistance is generally provided to students as they approach their completion of the programMs [redacted] was only at the mid-point of the program, so Career Services assistance would not have begun Should Ms [redacted] wish to return to the College, pay her balance in full and complete externship portion of her program, we would be happy to provide resume preparation and job placement assistanceUS Colleges can be reached at (XXX) XXX-XXXX Based on the response provided above, the request for a refund will not be granted and the balance on the account will remain Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did clarify that the is the amount I paid of $125.00...but there WERE NEVER CAREER SERVICES PROVIDED ON WEEKENDS AS PROMISED we only had students in our class it was there job to set up a workshop as they said to help prepare for interview and a resume as well and if they wanted payments that I could not afford they should of NEVER allowed me to waste a month of my time to finish school my medical assisting school help me prepare for externship with a mock interview and resume although once I graduated they NEVER helped me seek employment I never gave up and on my own I finally landed a jobBut again THE STATE DEPARTMENT OF EDUCATION STATED TO ME THERE NOT JURISDICTIED WITH THEM meaning they don't have the authority to be taking money period, so therfore I should be refunded that small amount and I no longer with to do any future business with them!!!They took almost months just to reply if they have nothing to hide and care about there reputation they will do what's right
I have been waiting for my refund (total amount $125) since January 2016, I have emailed the office as well as talked to Rose Alcantar in January and Alison in first week of June regarding my refund, every time they have told me the refund has been processed and it will take days and it depends on corporate, but never received the money same thing is happened to my friend who has not received his refund also
I have been waiting for my refund (total amount $125) since January 2016,
I have emailed the office as well as talked to Rose Alcantar in January and Alison in first week of June regarding my refund, every time they have told me the refund has been processed and it will take days and it depends on corporate, but never received the money
same thing is happened to my friend who has not received his refund also
They promised me services that were all and that I missed a class which I never have and now there contacting me to pay when I cannot afford
I answered an ad on Craigslist for a job and the employer recommend I go get my state license for phlebotomy to move forward I was contacted by the dean *** I has informed him how I already had a bad experience with my trade school for medical assisting and how once I graduated they NEVER helped seek employment and he assured me they were not like that and would do everything to help meJune was my first day of phlebotomy school which was pointless because they had us repeat it on June it's a month coarse and I finished August and they never set up my externship or helped with a resume now there contacting me and its been how long?saying I missed a class which I Never have! So I just wanna a refund and no longer wish for their services
UEI college calls my cell phone at least times a day asking for ***This is not his number, I ask them to stop calling, I am on a no call list
UEI college calls me at least times a day asking for ***There is no *** that lives here, I know no one named ***, and no *** has ever had my phone numberI have told them this, they have said they will put me on a no call list, yet I get calls from them from several phone numbers: XXX-XXX-XXXX, XXX XXX XXXX, (XXX) XXX-XXXX, and other numbersI have registered on the national no call list, yet they continuously callI have never had any business with this company I want them to stop calling
Dear MsCarmona, Thank you for the opportunity to respond to complaint #12096819, *** ***, from the Revdex.com ("Revdex.com") of Central California & Inland Empire Counties*** *** started the Phlebotomy Technician program ("CPT") at Universal Schools and Colleges ("USC") in San
Diego, California on January 5, and graduated on March 13, Additionally, Ms*** started the Clinical Medical Assisting ("CMA") program on March 16, 2015, however she withdrew from the program on April 10, 2015. Ms*** alleges that she was misled upon her enrollment when she was informed that her DUI's would not prohibit her from obtaining a Phlebotomy Technician I (CPT I) certificateShe alleges that she discovered this issue when she was later informed by the California Department of Public Health that she was not eligible to obtain a CPT I certificate because of these DUI's. Ms***, however, was provided with a disclosure when she enrolled in the CPT program on January 5, that clearly explained that any prior criminal related issues could prevent her from obtaining employment in a job related occupation and/or being able to take the state licensing examMs*** signed this disclosure and expressly acknowledged that she understood the requirements to become a certified Phlebotomy Technician: I understand that background check and education requirements for the courses aboveunderstand it is my responsibility to inform the school official of any criminal activity in my past and of my completed educationI also understand that if I decide to take one or more of the courses above without a clean background and/or without the required education that I may not be able to be placed in a job related occupation, and/or I will not be able to take the state exams at the completion of the course, if applicable USC would be happy to meet with Ms*** to discuss her career optionsHilda Velarde, Career Services Director may be reached via phone at ###-###-####. Thank you for your time and consideration in this matterPlease do not hesitate to contact me with any questions or if further assistance is neededSincerely, Brian Bursey Director of Compliance ###-###-#### [email protected]
Sabotaged and discriminated by employees and extern site
I signed up for CPTcourse of June of last year 2015, Yadira which is the sales representative signed me up and took $for down paymentYadira indicated that they would need $monthly but were able to work with me so since I could only afford $monthly she agreed to that payment planI started the course and finished my class all passing grades that's when they came up to me and said I needed $in order to take my nationals and to complete extern which at NO POINT was told when I signed up so I scheduled a time to meet with *** who is the CEO to the company and he simply told me I was not able to proceed without payment also very unprofessional and rudeI proceeded to let him know that I was going to make full payment when I had the money in full so to not have their collection department call and try to uptain payment which he did he agreedMarch of this year I was able to pay my amount which they tacked on a
School didn't follow through with what was spoken on contract, in regards to externt placementI have to keep contact and they avoid the situation
Prior to enrolling I made sure there was a placement for my extern hours in the Imperial County, which is where I liveWhom I spoke with made sure of such and even told me where I would serve my extern hoursAfter finishing the course I was placed on a waiting list to proceed my didactic, which estimated time was around to monthsI have been calling asking whats been going on, I have paid and completed course feeAll they give me is excuses and that I can attend a facility in San Diego for my extern which I did not agree toUp to date the extern placement contract the school had in the Imperial County expired over years ago, which was I that came across that information due to the time being wasted and not putting my skill to practiceI work in a plasma clinic that doesnt require a Phlebotomy License, I had to go out of my w
Dear Ms***,Thank you for giving us an opportunity to respond to complaint #***, (*** ***) from the Revdex.com of Central California & Inland Empire Counties.Mr***'s $refund check was processed and received by Mr*** on September 9,A copy of the
refund check is attached.Thank you for your time and consideration in this matterPlease contact us anytime if you have questions or need further assistance. Beverly YourstoneCompliance Specialist
In 2015, I enrolled in the Phlebotomy program at U.SColleges in San DiegoPrior to my enrollment I spoke with the enrollment person, Matt, and explained that I had multiple DUI's on my record and wanted to know if this would be an issue obtaining a CA PhlebotomyI was told that it would NOT be an issue, so I enrolledAfter completing the program and internship, passing my test, I was informed by the State of California Department of Public Health that I was not eligible to obtain a licenseObviously, if I had been told it would have even had a chance to be a problem, I would not have enrolled
Initial Business Response /* (1000, 5, 2016/04/29) */
Revdex.com School Response
Case *** - *** ***
US Colleges appreciates the opportunity to respond to the complaint filed by Mr*** *** (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties
In his complaint, Mr*** stated he is in need of an externship site so that he may complete his training and obtain his Phlebotomy license
In the beginning of October 2015, Mr*** agreed to attend the approved externship site available to the school so he was placed on the schedule to complete his externship by the end of November Mr*** contacted the school the week of November 9th and stated that he was unable to begin externship at that time due to financial and family reasonsOnce Mr*** became available, the approved externship site close to his residence was no longer taking externship students
The school offered Mr*** the following options:
To place him on the externship schedule at a later date
To pay for his commute to an externship site further away from his home
A refund of half of his tuition
Mr*** declined all of the school's offers listed above and stated that he would wait for the original externship site closer to his homeThe partial refund offer is still available and we are committed to placing Mr*** on an externship site as soon as one becomes availableThe school is currently in discussion with several additional externship sites in the Imperial County area with El Centro Regional HospitalOnce an agreement is signed, the State of California would then need to review and approve the externship siteThe school anticipates that process taking approximately days
Meanwhile, Mr*** is encouraged to use the school's laboratory to continue to practice his phlebotomy skills while he waits for an externship
The school will continue to stay in touch with Mr*** to provide him with updates on externship site timing and availability
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your responseThe options offered previously were not precisely accepted, but overpassed due to the fact of being overwhelmed and distressed, I was willing to agree to anything offered at the momentI did not want to lose my money nor my opportunity for my licenseIt seems whomever responded is focusing on their way of fixing their problem not mineThe contract and options that I agreed to were not to attend any site in San Diego, but in the Imperial CountyPlease keep in mind I'm the bread winner in my household, which isn't anybodies business, but that being the reason of such decisionsLike I had mention previously I want my full refund or my licenseI was being understanding and lenient with their insubordinate mistake and how they handled thisI in fact have proof that I am not the only student this happened toIts funny how they were quick to notify these other students that such extern site no longer existed right after I had investigated this on my ownBesides the fact of this being so upsetting and discouraged, I would really like this issue solved promptlyThere have been numerous job opportunities that I have let go because of this, and has caused me a financial burden not being able to move forwardThank you again for your time, and will be pending for your response
*** ***
Final Consumer Response /* (4200, 11, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason I am not accepting this resolution is because I am not guaranteed that the site will open in days, it is stated as it "being expected", not very assuringNonetheless, them putting me as one of the first to attend (priority)It's obvious that I cannot and do not trust how this school handles their issuesSo if the school can guarantee, in writing, that I can have a priority placement within days, or provide the full refund, I will acceptI will await a response
Thank You
*** ***
Final Business Response /* (4000, 22, 2016/06/17) */
Revdex.com School Response
Case *** - *** ***
US Colleges appreciates the opportunity to respond to the complaint filed by Mr*** *** (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties
The School has processed a full refund for Mr***Should he have additional questions, please call (XXX) XXX-XXXXWe wish Mr*** the best in his future academic endeavors
Initial Business Response /* (1000, 5, 2016/07/05) */
US Colleges is committed to providing quality education to its students and being fully transparent with respect to tuition costs and related fees for its programs. Prior to enrollment, US Colleges provides its students, including Ms....
[redacted], with an enrollment agreement that clearly outlines all tuition charges and fees for a given program. Ms. [redacted] enrolled in the Certified Phlebotomy Technician I program ("Phlebotomy program") at the US Colleges Riverside campus. For this program, it was disclosed, and Ms. [redacted] was charged, a total of $2,700.00, which includes tuition costs, a non-refundable registration fee and books and supplies. To date, Ms. [redacted] has paid the $2,700.00 in full as the campus worked with her on an agreeable and reasonable interest free payment plan.
In addition, upon enrollment, Ms. [redacted] was provided with a US Colleges School Catalog ("School Catalog"). In the School Catalog, it was clearly explained that in order to become a licensed Certified Phlebotomy Technician I, a student has to (1) successfully complete the course, including a mandatory externship; (2) pass a written examination by a certified agency approved by the Department of Health Services, which is paid for one time by the school; and (3) complete and submit an application to the Department of Health Services, which is submitted and paid for by the school. The School Catalog explains that if a student fails the written examination on their first try, then the student "may retake the test a total of three more times at a cost of $90 to be paid for by the student for each subsequent exam." Thus, all information related to state certification requirements were fully disclosed to Ms. [redacted] upon enrollment.
Finally, Ms. [redacted] received the full benefit of her education as she graduated from the Phlebotomy program on April 22, 2016 after completing an externship at Kaiser Permanente. Mr. [redacted], however, appears to be upset regarding documents that were placed in her student file related to her performance during her externship. Specifically, a supervisor at Kaiser Permanente completed a performance evaluation for Ms. [redacted], which was placed in her student file. US Colleges has no control over the content of a written evaluation by a third party affiliate site. Moreover, while US Colleges has discretion to determine what documents are placed in a student's file, it complied with Ms. [redacted]'s request to remove the written evaluation as a student's official externship evaluation is completed either by the Externship Coordinator or designated representative of the externship site. In this case, Ms. [redacted]'s official externship evaluation was completed by externship coordinator Niamo Batchelor.
We wish Ms. [redacted] the best in her future endeavors and encourage her to contact the campus directly regarding placement services or anything else she may need related to her enrollment.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In regards to the tuition as of last year the contract nor the employees WERE NOT CLEAR on the payment situation. That does not justify the fact that part of my records were lost like my shot record, passport picture and most importantly my transcript from high school. Unfortunately U.S college has revolving doors and are constantly hiring new employees which are not properly trained. Secondly my file among others are in open land mark where anyone can view these students files that contain social security numbers and other personal information which was not addressed in my complaint. In regards to Kaiser yes I have completed my externship but does not justify that AN EMPLOYEE from US COLLEGE placed that third party which WAS NOT AUTHORIZED to put any type of input on my performance which I have addressed to me ever services of Kaiser what's going on with their supervisor in Kaiser Permanente of Fontana. I believe that the way your business is performing their services is a lie to other students. I'm not content with us colleges services what's so ever and further more if this is not resolved I will be obtaining an attorney who has looked over the contract and I will be taking further measures on this situation.
Final Consumer Response /* (3000, 19, 2016/07/21) */
[redacted]Document Attached[redacted]
I have several receipts that look like I payed $300 monthly and in all reality it was the same receipt just copied twice, same receipt number and everything that needs to be explained because what it looks like former employee they had was pocketing some money and is why she is a former employee but us college had to get their $300 somehow and they told me it was collection fees . I would like to see proof of where my account when to a collection agency.
Final Business Response /* (4000, 21, 2016/07/29) */
Case ID: XXXXXXXX
We have reviewed the copies of the receipts sent by Ms. [redacted] and they are consistent with the
student account leger that we provided to the Revdex.com with our earlier response. The copies of receipts total $2,700, which is the cost of the Certified Phlebotomy Technician 1 program and is the amount posted to her student account ledger. The school provides the student with the original receipt and keeps a carbon copy at the campus. The school does not provide copies of receipts to students.
Additionally, Ms. [redacted]'s account has been paid in full and therefore the student's account was not sent to a collections service.
Lastly, we have no knowledge or record of any employee theft occurring.
Again, the payments to Ms. [redacted]'s account are consistent with the copies of the receipts that she provided.
We wish Ms. [redacted] the best in her future endeavors and encourage her to contact the campus directly should she wish to discuss any issue related to her enrollment.
Initial Business Response /* (1000, 9, 2016/04/01) */
Revdex.com School Response
Case [redacted] - [redacted]
UEI College's ("UEI") appreciates the opportunity to respond to the complaint filed by Ms. [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland...
Empire Counties.
In her complaint, Ms. [redacted] claims that UEl College is contacting her by phone.
UEI College's ("UEI") policy and practice is to comply with all applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures, including those related to marketing activities. UEI only calls potential students that are interested in UEI's educational programs and who have provided express consent to be called in compliance with the Telephone Consumer Protection Act and all other applicable laws. UEI has strict policies and procedures in place to ensure that individuals that indicate that they do not want to be contacted by UEI are placed on a do not contact list and are thereafter no longer contacted by UEI.
Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never provided my contact information to UEI college, when I received repeated phone calls from them I asked them not to ever call me again EVERY time, yet they continued to call. Each time they called they attempted to obtain personal information from me. Their actions flagrantly contradict the written statement they have provided. Writing a statement that describes appropriate business conduct in no way corrects or excuses the past, well documented, recorded, behavior this institution actually exhibits.
Final Business Response /* (4000, 13, 2016/04/11) */
Revdex.com Complaint Case# XXXXXXXX:
UEI College ("UEI") received express prior written consent to contact XXX-XXX-XXXX. UEI's records indicate that it made contact with the consumer at XXX-XXX-XXXX only one time on March 7, 2016. During this call, the consumer notified UEI that she did not want to be contacted. Based on this request, the consumer was placed on UEI's do not call list and was never contacted again.
Initial Business Response /* (1000, 17, 2016/03/28) */
Revdex.com School Response
Case [redacted] - [redacted]
US Colleges appreciates the opportunity to respond to the complaint filed by Ms. [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire...
Counties.
In her complaint, Ms. [redacted] claims the following: The College did not provide an externship, assist with creating a resume, and that she never missed any classes. Based on these claims, Ms. [redacted] is requesting a refund from US Colleges.
Ms. [redacted] enrolled into the Phlebotomy program at the US Colleges Riverside campus on May 27, 2015 and paid the non-refundable $125 registration fee. Ms. [redacted] attended the five classes of the didactic portion of her program with her last day of attendance being July 18, 2015. Ms. [redacted] attended 40 hours (class/lab portion) of the 80 hour program. Ms. [redacted] did not however make any payments towards her education which is usually due on the first day of class. She only made one payment of $125 which is due during enrollment.
Since Ms. [redacted] had completed the didactic portion of her program, she was eligible to begin the required externship portion of her program, however, the College has no record of her making the necessary arrangements with campus personnel to secure an externship site. An externship is similar to an internship where a student puts into practice at an actual employer, the skills learned in class. There are 40 hours of externship required to complete the program. Ms. [redacted] did not complete this externship, therefore, she did not complete the program. Having attended half of the program, being issued the required books and supplies, and paying the registration fee, the current balance due to the College is $1,577.50.
Turning to her claim regarding resume building, Career Services assistance is generally provided to students as they approach their completion of the program. Ms. [redacted] was only at the mid-point of the
program, so Career Services assistance would not have begun.
Should Ms. [redacted] wish to return to the College, pay her balance in full and complete externship portion of her program, we would be happy to provide resume preparation and job placement assistance. US Colleges can be reached at (XXX) XXX-XXXX.
Based on the response provided above, the request for a refund will not be granted and the balance on the account will remain.
Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance.
Initial Consumer Rebuttal /* (3000, 19, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did clarify that the is the amount I paid of $125.00...but there WERE NEVER CAREER SERVICES PROVIDED ON WEEKENDS AS PROMISED we only had 10 students in our class it was there job to set up a workshop as they said to help prepare for interview and a resume as well and if they wanted payments that I could not afford they should of NEVER allowed me to waste a month of my time to finish school my medical assisting school help me prepare for externship with a mock interview and resume although once I graduated they NEVER helped me seek employment I never gave up and on my own I finally landed a job. But again THE STATE DEPARTMENT OF EDUCATION STATED TO ME THERE NOT JURISDICTIED WITH THEM meaning they don't have the authority to be taking money period, so therfore I should be refunded that small amount and I no longer with to do any future business with them!!!They took almost 2 months just to reply if they have nothing to hide and care about there reputation they will do what's right
Initial Business Response / [redacted] (1000, 9, 2016/04/01) */ Revdex.com School Response Case [redacted] - [redacted] UEI College's ("UEI") appreciates the opportunity to respond to the complaint filed by Ms [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties In her complaint, Ms [redacted] claims that UEl College is contacting her by phone UEI College's ("UEI") policy and practice is to comply with all applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures, including those related to marketing activitiesUEI only calls potential students that are interested in UEI's educational programs and who have provided express consent to be called in compliance with the Telephone Consumer Protection Act and all other applicable lawsUEI has strict policies and procedures in place to ensure that individuals that indicate that they do not want to be contacted by UEI are placed on a do not contact list and are thereafter no longer contacted by UEI Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never provided my contact information to UEI college, when I received repeated phone calls from them I asked them not to ever call me again EVERY time, yet they continued to callEach time they called they attempted to obtain personal information from meTheir actions flagrantly contradict the written statement they have providedWriting a statement that describes appropriate business conduct in no way corrects or excuses the past, well documented, recorded, behavior this institution actually exhibits Final Business Response / [redacted] (4000, 13, 2016/04/11) */ Revdex.com Complaint Case# XXXXXXXX: UEI College ("UEI") received express prior written consent to contact XXX-XXX-XXXXUEI's records indicate that it made contact with the consumer at XXX-XXX-XXXX only one time on March 7, During this call, the consumer notified UEI that she did not want to be contactedBased on this request, the consumer was placed on UEI's do not call list and was never contacted again
They promised me services that were all and that I missed a class which I never have and now there contacting me to pay when I cannot afford I answered an ad on Craigslist for a job and the employer recommend I go get my state license for phlebotomy to move forward I was contacted by the dean [redacted] I has informed him how I already had a bad experience with my trade school for medical assisting and how once I graduated they NEVER helped seek employment and he assured me they were not like that and would do everything to help meJune was my first day of phlebotomy school which was pointless because they had us repeat it on June it's a month coarse and I finished August and they never set up my externship or helped with a resume now there contacting me and its been how long?saying I missed a class which I Never have! So I just wanna a refund and no longer wish for their services
Initial Business Response / [redacted] (1000, 17, 2016/03/28) */ Revdex.com School Response Case [redacted] - [redacted] US Colleges appreciates the opportunity to respond to the complaint filed by Ms [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties In her complaint, Ms [redacted] claims the following: The College did not provide an externship, assist with creating a resume, and that she never missed any classesBased on these claims, Ms [redacted] is requesting a refund from US Colleges Ms [redacted] enrolled into the Phlebotomy program at the US Colleges Riverside campus on May 27, and paid the non-refundable $registration feeMs [redacted] attended the five classes of the didactic portion of her program with her last day of attendance being July 18, Ms [redacted] attended hours (class/lab portion) of the hour programMs [redacted] did not however make any payments towards her education which is usually due on the first day of classShe only made one payment of $which is due during enrollment Since Ms [redacted] had completed the didactic portion of her program, she was eligible to begin the required externship portion of her program, however, the College has no record of her making the necessary arrangements with campus personnel to secure an externship siteAn externship is similar to an internship where a student puts into practice at an actual employer, the skills learned in classThere are hours of externship required to complete the programMs [redacted] did not complete this externship, therefore, she did not complete the programHaving attended half of the program, being issued the required books and supplies, and paying the registration fee, the current balance due to the College is $1, Turning to her claim regarding resume building, Career Services assistance is generally provided to students as they approach their completion of the programMs [redacted] was only at the mid-point of the program, so Career Services assistance would not have begun Should Ms [redacted] wish to return to the College, pay her balance in full and complete externship portion of her program, we would be happy to provide resume preparation and job placement assistanceUS Colleges can be reached at (XXX) XXX-XXXX Based on the response provided above, the request for a refund will not be granted and the balance on the account will remain Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did clarify that the is the amount I paid of $125.00...but there WERE NEVER CAREER SERVICES PROVIDED ON WEEKENDS AS PROMISED we only had students in our class it was there job to set up a workshop as they said to help prepare for interview and a resume as well and if they wanted payments that I could not afford they should of NEVER allowed me to waste a month of my time to finish school my medical assisting school help me prepare for externship with a mock interview and resume although once I graduated they NEVER helped me seek employment I never gave up and on my own I finally landed a jobBut again THE STATE DEPARTMENT OF EDUCATION STATED TO ME THERE NOT JURISDICTIED WITH THEM meaning they don't have the authority to be taking money period, so therfore I should be refunded that small amount and I no longer with to do any future business with them!!!They took almost months just to reply if they have nothing to hide and care about there reputation they will do what's right
I have been waiting for my refund (total amount $125) since January 2016, I have emailed the office as well as talked to Rose Alcantar in January and Alison in first week of June regarding my refund, every time they have told me the refund has been processed and it will take days and it depends on corporate, but never received the money same thing is happened to my friend who has not received his refund also
I have been waiting for my refund (total amount $125) since January 2016,
I have emailed the office as well as talked to Rose Alcantar in January and Alison in first week of June regarding my refund, every time they have told me the refund has been processed and it will take days and it depends on corporate, but never received the money
same thing is happened to my friend who has not received his refund also
They promised me services that were all and that I missed a class which I never have and now there contacting me to pay when I cannot afford
I answered an ad on Craigslist for a job and the employer recommend I go get my state license for phlebotomy to move forward I was contacted by the dean *** I has informed him how I already had a bad experience with my trade school for medical assisting and how once I graduated they NEVER helped seek employment and he assured me they were not like that and would do everything to help meJune was my first day of phlebotomy school which was pointless because they had us repeat it on June it's a month coarse and I finished August and they never set up my externship or helped with a resume now there contacting me and its been how long?saying I missed a class which I Never have! So I just wanna a refund and no longer wish for their services
UEI college calls my cell phone at least times a day asking for ***This is not his number, I ask them to stop calling, I am on a no call list
UEI college calls me at least times a day asking for ***There is no *** that lives here, I know no one named ***, and no *** has ever had my phone numberI have told them this, they have said they will put me on a no call list, yet I get calls from them from several phone numbers: XXX-XXX-XXXX, XXX XXX XXXX, (XXX) XXX-XXXX, and other numbersI have registered on the national no call list, yet they continuously callI have never had any business with this company I want them to stop calling
Dear MsCarmona, Thank you for the opportunity to respond to complaint #12096819, *** ***, from the Revdex.com ("Revdex.com") of Central California & Inland Empire Counties*** *** started the Phlebotomy Technician program ("CPT") at Universal Schools and Colleges ("USC") in San
Diego, California on January 5, and graduated on March 13, Additionally, Ms*** started the Clinical Medical Assisting ("CMA") program on March 16, 2015, however she withdrew from the program on April 10, 2015. Ms*** alleges that she was misled upon her enrollment when she was informed that her DUI's would not prohibit her from obtaining a Phlebotomy Technician I (CPT I) certificateShe alleges that she discovered this issue when she was later informed by the California Department of Public Health that she was not eligible to obtain a CPT I certificate because of these DUI's. Ms***, however, was provided with a disclosure when she enrolled in the CPT program on January 5, that clearly explained that any prior criminal related issues could prevent her from obtaining employment in a job related occupation and/or being able to take the state licensing examMs*** signed this disclosure and expressly acknowledged that she understood the requirements to become a certified Phlebotomy Technician: I understand that background check and education requirements for the courses aboveunderstand it is my responsibility to inform the school official of any criminal activity in my past and of my completed educationI also understand that if I decide to take one or more of the courses above without a clean background and/or without the required education that I may not be able to be placed in a job related occupation, and/or I will not be able to take the state exams at the completion of the course, if applicable USC would be happy to meet with Ms*** to discuss her career optionsHilda Velarde, Career Services Director may be reached via phone at ###-###-####. Thank you for your time and consideration in this matterPlease do not hesitate to contact me with any questions or if further assistance is neededSincerely, Brian Bursey Director of Compliance ###-###-#### [email protected]
Sabotaged and discriminated by employees and extern site
I signed up for CPTcourse of June of last year 2015, Yadira which is the sales representative signed me up and took $for down paymentYadira indicated that they would need $monthly but were able to work with me so since I could only afford $monthly she agreed to that payment planI started the course and finished my class all passing grades that's when they came up to me and said I needed $in order to take my nationals and to complete extern which at NO POINT was told when I signed up so I scheduled a time to meet with *** who is the CEO to the company and he simply told me I was not able to proceed without payment also very unprofessional and rudeI proceeded to let him know that I was going to make full payment when I had the money in full so to not have their collection department call and try to uptain payment which he did he agreedMarch of this year I was able to pay my amount which they tacked on a
School didn't follow through with what was spoken on contract, in regards to externt placementI have to keep contact and they avoid the situation
Prior to enrolling I made sure there was a placement for my extern hours in the Imperial County, which is where I liveWhom I spoke with made sure of such and even told me where I would serve my extern hoursAfter finishing the course I was placed on a waiting list to proceed my didactic, which estimated time was around to monthsI have been calling asking whats been going on, I have paid and completed course feeAll they give me is excuses and that I can attend a facility in San Diego for my extern which I did not agree toUp to date the extern placement contract the school had in the Imperial County expired over years ago, which was I that came across that information due to the time being wasted and not putting my skill to practiceI work in a plasma clinic that doesnt require a Phlebotomy License, I had to go out of my w
Dear Ms***,Thank you for giving us an opportunity to respond to complaint #***, (*** ***) from the Revdex.com of Central California & Inland Empire Counties.Mr***'s $refund check was processed and received by Mr*** on September 9,A copy of the
refund check is attached.Thank you for your time and consideration in this matterPlease contact us anytime if you have questions or need further assistance. Beverly YourstoneCompliance Specialist
In 2015, I enrolled in the Phlebotomy program at U.SColleges in San DiegoPrior to my enrollment I spoke with the enrollment person, Matt, and explained that I had multiple DUI's on my record and wanted to know if this would be an issue obtaining a CA PhlebotomyI was told that it would NOT be an issue, so I enrolledAfter completing the program and internship, passing my test, I was informed by the State of California Department of Public Health that I was not eligible to obtain a licenseObviously, if I had been told it would have even had a chance to be a problem, I would not have enrolled
Initial Business Response /* (1000, 5, 2016/04/29) */
Revdex.com School Response
Case *** - *** ***
US Colleges appreciates the opportunity to respond to the complaint filed by Mr*** *** (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties
In his complaint, Mr*** stated he is in need of an externship site so that he may complete his training and obtain his Phlebotomy license
In the beginning of October 2015, Mr*** agreed to attend the approved externship site available to the school so he was placed on the schedule to complete his externship by the end of November Mr*** contacted the school the week of November 9th and stated that he was unable to begin externship at that time due to financial and family reasonsOnce Mr*** became available, the approved externship site close to his residence was no longer taking externship students
The school offered Mr*** the following options:
To place him on the externship schedule at a later date
To pay for his commute to an externship site further away from his home
A refund of half of his tuition
Mr*** declined all of the school's offers listed above and stated that he would wait for the original externship site closer to his homeThe partial refund offer is still available and we are committed to placing Mr*** on an externship site as soon as one becomes availableThe school is currently in discussion with several additional externship sites in the Imperial County area with El Centro Regional HospitalOnce an agreement is signed, the State of California would then need to review and approve the externship siteThe school anticipates that process taking approximately days
Meanwhile, Mr*** is encouraged to use the school's laboratory to continue to practice his phlebotomy skills while he waits for an externship
The school will continue to stay in touch with Mr*** to provide him with updates on externship site timing and availability
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your responseThe options offered previously were not precisely accepted, but overpassed due to the fact of being overwhelmed and distressed, I was willing to agree to anything offered at the momentI did not want to lose my money nor my opportunity for my licenseIt seems whomever responded is focusing on their way of fixing their problem not mineThe contract and options that I agreed to were not to attend any site in San Diego, but in the Imperial CountyPlease keep in mind I'm the bread winner in my household, which isn't anybodies business, but that being the reason of such decisionsLike I had mention previously I want my full refund or my licenseI was being understanding and lenient with their insubordinate mistake and how they handled thisI in fact have proof that I am not the only student this happened toIts funny how they were quick to notify these other students that such extern site no longer existed right after I had investigated this on my ownBesides the fact of this being so upsetting and discouraged, I would really like this issue solved promptlyThere have been numerous job opportunities that I have let go because of this, and has caused me a financial burden not being able to move forwardThank you again for your time, and will be pending for your response
*** ***
Final Consumer Response /* (4200, 11, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason I am not accepting this resolution is because I am not guaranteed that the site will open in days, it is stated as it "being expected", not very assuringNonetheless, them putting me as one of the first to attend (priority)It's obvious that I cannot and do not trust how this school handles their issuesSo if the school can guarantee, in writing, that I can have a priority placement within days, or provide the full refund, I will acceptI will await a response
Thank You
*** ***
Final Business Response /* (4000, 22, 2016/06/17) */
Revdex.com School Response
Case *** - *** ***
US Colleges appreciates the opportunity to respond to the complaint filed by Mr*** *** (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire Counties
The School has processed a full refund for Mr***Should he have additional questions, please call (XXX) XXX-XXXXWe wish Mr*** the best in his future academic endeavors
Initial Business Response /* (1000, 5, 2016/07/05) */
US Colleges is committed to providing quality education to its students and being fully transparent with respect to tuition costs and related fees for its programs. Prior to enrollment, US Colleges provides its students, including Ms....
[redacted], with an enrollment agreement that clearly outlines all tuition charges and fees for a given program. Ms. [redacted] enrolled in the Certified Phlebotomy Technician I program ("Phlebotomy program") at the US Colleges Riverside campus. For this program, it was disclosed, and Ms. [redacted] was charged, a total of $2,700.00, which includes tuition costs, a non-refundable registration fee and books and supplies. To date, Ms. [redacted] has paid the $2,700.00 in full as the campus worked with her on an agreeable and reasonable interest free payment plan.
In addition, upon enrollment, Ms. [redacted] was provided with a US Colleges School Catalog ("School Catalog"). In the School Catalog, it was clearly explained that in order to become a licensed Certified Phlebotomy Technician I, a student has to (1) successfully complete the course, including a mandatory externship; (2) pass a written examination by a certified agency approved by the Department of Health Services, which is paid for one time by the school; and (3) complete and submit an application to the Department of Health Services, which is submitted and paid for by the school. The School Catalog explains that if a student fails the written examination on their first try, then the student "may retake the test a total of three more times at a cost of $90 to be paid for by the student for each subsequent exam." Thus, all information related to state certification requirements were fully disclosed to Ms. [redacted] upon enrollment.
Finally, Ms. [redacted] received the full benefit of her education as she graduated from the Phlebotomy program on April 22, 2016 after completing an externship at Kaiser Permanente. Mr. [redacted], however, appears to be upset regarding documents that were placed in her student file related to her performance during her externship. Specifically, a supervisor at Kaiser Permanente completed a performance evaluation for Ms. [redacted], which was placed in her student file. US Colleges has no control over the content of a written evaluation by a third party affiliate site. Moreover, while US Colleges has discretion to determine what documents are placed in a student's file, it complied with Ms. [redacted]'s request to remove the written evaluation as a student's official externship evaluation is completed either by the Externship Coordinator or designated representative of the externship site. In this case, Ms. [redacted]'s official externship evaluation was completed by externship coordinator Niamo Batchelor.
We wish Ms. [redacted] the best in her future endeavors and encourage her to contact the campus directly regarding placement services or anything else she may need related to her enrollment.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In regards to the tuition as of last year the contract nor the employees WERE NOT CLEAR on the payment situation. That does not justify the fact that part of my records were lost like my shot record, passport picture and most importantly my transcript from high school. Unfortunately U.S college has revolving doors and are constantly hiring new employees which are not properly trained. Secondly my file among others are in open land mark where anyone can view these students files that contain social security numbers and other personal information which was not addressed in my complaint. In regards to Kaiser yes I have completed my externship but does not justify that AN EMPLOYEE from US COLLEGE placed that third party which WAS NOT AUTHORIZED to put any type of input on my performance which I have addressed to me ever services of Kaiser what's going on with their supervisor in Kaiser Permanente of Fontana. I believe that the way your business is performing their services is a lie to other students. I'm not content with us colleges services what's so ever and further more if this is not resolved I will be obtaining an attorney who has looked over the contract and I will be taking further measures on this situation.
Final Consumer Response /* (3000, 19, 2016/07/21) */
[redacted]Document Attached[redacted]
I have several receipts that look like I payed $300 monthly and in all reality it was the same receipt just copied twice, same receipt number and everything that needs to be explained because what it looks like former employee they had was pocketing some money and is why she is a former employee but us college had to get their $300 somehow and they told me it was collection fees . I would like to see proof of where my account when to a collection agency.
Final Business Response /* (4000, 21, 2016/07/29) */
Case ID: XXXXXXXX
We have reviewed the copies of the receipts sent by Ms. [redacted] and they are consistent with the
student account leger that we provided to the Revdex.com with our earlier response. The copies of receipts total $2,700, which is the cost of the Certified Phlebotomy Technician 1 program and is the amount posted to her student account ledger. The school provides the student with the original receipt and keeps a carbon copy at the campus. The school does not provide copies of receipts to students.
Additionally, Ms. [redacted]'s account has been paid in full and therefore the student's account was not sent to a collections service.
Lastly, we have no knowledge or record of any employee theft occurring.
Again, the payments to Ms. [redacted]'s account are consistent with the copies of the receipts that she provided.
We wish Ms. [redacted] the best in her future endeavors and encourage her to contact the campus directly should she wish to discuss any issue related to her enrollment.
Initial Business Response /* (1000, 9, 2016/04/01) */
Revdex.com School Response
Case [redacted] - [redacted]
UEI College's ("UEI") appreciates the opportunity to respond to the complaint filed by Ms. [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland...
Empire Counties.
In her complaint, Ms. [redacted] claims that UEl College is contacting her by phone.
UEI College's ("UEI") policy and practice is to comply with all applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures, including those related to marketing activities. UEI only calls potential students that are interested in UEI's educational programs and who have provided express consent to be called in compliance with the Telephone Consumer Protection Act and all other applicable laws. UEI has strict policies and procedures in place to ensure that individuals that indicate that they do not want to be contacted by UEI are placed on a do not contact list and are thereafter no longer contacted by UEI.
Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never provided my contact information to UEI college, when I received repeated phone calls from them I asked them not to ever call me again EVERY time, yet they continued to call. Each time they called they attempted to obtain personal information from me. Their actions flagrantly contradict the written statement they have provided. Writing a statement that describes appropriate business conduct in no way corrects or excuses the past, well documented, recorded, behavior this institution actually exhibits.
Final Business Response /* (4000, 13, 2016/04/11) */
Revdex.com Complaint Case# XXXXXXXX:
UEI College ("UEI") received express prior written consent to contact XXX-XXX-XXXX. UEI's records indicate that it made contact with the consumer at XXX-XXX-XXXX only one time on March 7, 2016. During this call, the consumer notified UEI that she did not want to be contacted. Based on this request, the consumer was placed on UEI's do not call list and was never contacted again.
Initial Business Response /* (1000, 17, 2016/03/28) */
Revdex.com School Response
Case [redacted] - [redacted]
US Colleges appreciates the opportunity to respond to the complaint filed by Ms. [redacted] (#XXXXXXXX) with the Revdex.com of Central California and Inland Empire...
Counties.
In her complaint, Ms. [redacted] claims the following: The College did not provide an externship, assist with creating a resume, and that she never missed any classes. Based on these claims, Ms. [redacted] is requesting a refund from US Colleges.
Ms. [redacted] enrolled into the Phlebotomy program at the US Colleges Riverside campus on May 27, 2015 and paid the non-refundable $125 registration fee. Ms. [redacted] attended the five classes of the didactic portion of her program with her last day of attendance being July 18, 2015. Ms. [redacted] attended 40 hours (class/lab portion) of the 80 hour program. Ms. [redacted] did not however make any payments towards her education which is usually due on the first day of class. She only made one payment of $125 which is due during enrollment.
Since Ms. [redacted] had completed the didactic portion of her program, she was eligible to begin the required externship portion of her program, however, the College has no record of her making the necessary arrangements with campus personnel to secure an externship site. An externship is similar to an internship where a student puts into practice at an actual employer, the skills learned in class. There are 40 hours of externship required to complete the program. Ms. [redacted] did not complete this externship, therefore, she did not complete the program. Having attended half of the program, being issued the required books and supplies, and paying the registration fee, the current balance due to the College is $1,577.50.
Turning to her claim regarding resume building, Career Services assistance is generally provided to students as they approach their completion of the program. Ms. [redacted] was only at the mid-point of the
program, so Career Services assistance would not have begun.
Should Ms. [redacted] wish to return to the College, pay her balance in full and complete externship portion of her program, we would be happy to provide resume preparation and job placement assistance. US Colleges can be reached at (XXX) XXX-XXXX.
Based on the response provided above, the request for a refund will not be granted and the balance on the account will remain.
Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance.
Initial Consumer Rebuttal /* (3000, 19, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did clarify that the is the amount I paid of $125.00...but there WERE NEVER CAREER SERVICES PROVIDED ON WEEKENDS AS PROMISED we only had 10 students in our class it was there job to set up a workshop as they said to help prepare for interview and a resume as well and if they wanted payments that I could not afford they should of NEVER allowed me to waste a month of my time to finish school my medical assisting school help me prepare for externship with a mock interview and resume although once I graduated they NEVER helped me seek employment I never gave up and on my own I finally landed a job. But again THE STATE DEPARTMENT OF EDUCATION STATED TO ME THERE NOT JURISDICTIED WITH THEM meaning they don't have the authority to be taking money period, so therfore I should be refunded that small amount and I no longer with to do any future business with them!!!They took almost 2 months just to reply if they have nothing to hide and care about there reputation they will do what's right