U S Gas & Energy Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] i

November 14, 2017Revdex.com of Western PA Attn: Jennifer [redacted] Holiday Drive Ste Pittsburgh, PA RE: [redacted] Dear Ms [redacted] ,Thank you for your letter of November 9th relative to the above-captioned complaint filed against American Window Industries by Ms [redacted] Per your request, I am writing to submit our response to this consumer's complaint.It is unfortunate that we as a company have failed to meet our customer’s expectationsHowever, as soon as the issue was brought to our attention, the correct door was ordered and a re-installation date was set with the customerSince this complaint was filed with the Revdex.com, the customer decided that she wanted to cancel the contractA full refund of the customer’s deposit has been returned to Ms [redacted] Furthermore, this letter will be distributed to all parties involved as well as being used as a training aid for all staff to learn from.Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comAmerican Window Industries, Incvalues the service the Revdex.com provides both Pennsylvania consumers and businessesWe continue to welcome consumers who feel it is necessary to address concerns with the quality of our service through the forum that you provideAs always, we are committed to providing consumers with only the highest quality serviceYour organization allows us to publicly demonstrate this commitment.If you have any further questions about this matter, please feel free to contact me at the office number listed aboveRegards,Beverly D [redacted] Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]i

November 14, 2017Revdex.com of Western PA Attn: Jennifer [redacted] 400 Holiday Drive Ste 220 Pittsburgh, PA 15220 RE: [redacted]Dear Ms. [redacted],Thank you for your letter of November 9th relative to the above-captioned complaint filed against American Window Industries by Ms. [redacted]. Per your...

request, I am writing to submit our response to this consumer's complaint.It is unfortunate that we as a company have failed to meet our customer’s expectations. However, as soon as the issue was brought to our attention, the correct door was ordered and a re-installation date was set with the customer. Since this complaint was filed with the Revdex.com, the customer decided that she wanted to cancel the contract. A full refund of the customer’s deposit has been returned to Ms. [redacted]. Furthermore, this letter will be distributed to all parties involved as well as being used as a training aid for all staff to learn from.Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. American Window Industries, Inc. values the service the Revdex.com provides both Pennsylvania consumers and businesses. We continue to welcome consumers who feel it is necessary to address concerns with the quality of our service through the forum that you provide. As always, we are committed to providing consumers with only the highest quality service. Your organization allows us to publicly demonstrate this commitment.If you have any further questions about this matter, please feel free to contact me at the office number listed above. Regards,Beverly D[redacted]Office Manager