Just wanted to update, that I had my staff reach out to the customer on 12/22 to offer service on Sat 12/26, however the customer was going to be out of town for the holidays, and requested to keep their service date of 1/9/16, I will follow up with Ms. Margate once the service has been...
Sent: Wednesday, September 02, 2015 3:25 PM Subject: Revdex.com ID# [redacted] Ms. [redacted] was not happy with the events of the service call on 4/30/15, and how the technician handled the situation. I also received the same complaint through Macys Corporate office, the technician was...
addressed and counseled. I did call and spoke to Mrs. [redacted] and apologized on the technicians behavior. US Quality does not dictate the outcome of the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They sent out a technician and put in some additional braces and padding the couch seems to be holding up for now. Thank you
Just wanted to update, that I had my staff reach out to the customer on 12/22 to offer service on Sat 12/26, however the customer was going to be out of town for the holidays, and requested to keep their service date of 1/9/16, I will follow up with Ms. Margate once the service has been...
performed. Thank you Liam.
Sent: Wednesday, September 02, 2015 3:25 PM Subject: Revdex.com ID# [redacted] Ms. [redacted] was not happy with the events of the service call on 4/30/15, and how the technician handled the situation. I also received the same complaint through Macys Corporate office, the technician was...
addressed and counseled. I did call and spoke to Mrs. [redacted] and apologized on the technicians behavior. US Quality does not dictate the outcome of the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They sent out a technician and put in some additional braces and padding the couch seems to be holding up for now. Thank you