[redacted] and ***- [redacted] vehicle is scheduled to be picked up on 09/25/we have ataken care of all of her concerns.Sincerely,Steven R H [redacted] 832-541-6135sh [redacted] @tpcadillac.com
Tom Peacock Cadillac has agreed to address all concerns and the vehicle is currently in our body shop which is located at our Nissan store. Both Dealerships are more than happy to take care of [redacted] sconcerns. Steven R. H [redacted] 832-541-6135
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: ***, *** [mailto:***_***@uhc.com] Sent: Wednesday, October 21, 8:AM To: drteam Subject: FW: You have a New Message from Revdex.com Regarding Complaint #*** The final trip to Tom Peacock to pick up my car was not a pleasant one. Don Knott was visibly irritated because I demanded to walk around and inspect the car before signing the release forms at the cashier. There was still tape and grease on the car and when I asked him about whether he saw anything, he was very irritatedA total of weeks and days and still no friendliness from the dealer. My file was splashed with Revdex.com complaint! I had a $accessory letter from General Motors for my inconvenience. When I inquired at the parts, the attendant on Saturday 10/said the floor mats only came in black. He did not offer to review accessories with me and walked away Peacock would not even search there GM catalog. I was dismissed. It was like “get the hell off our drive lady”Well I called David Taylor Cadillac inquiring about accessories for my ATS and DTC reviewed merchandise over the phone with me and I have since found out that I don’t ever have to go to TOM PEACOCK EVER AGAIN! Yes you can close this complaint as I have found a reputable dealer that has the time for customers even if you did not purchase from them!! Experience and Lesson learned!!!*** *** *** Specialty Sales Consultant - 2-Market United Healthcare West Loop South, Suite 700, Houston, TX Ph: 418- Cell: email: ***_***@uhc.com
We have agreed to refund *** *** his purchase price of the service contract. This satisfies Mr*** complaint, the refund will be sent to his leinholde* *** Bank. Steven * H***General ManagerTom Peacock Cadillac832-541-6135sh***@tpcadillac.com
Good Afternoon Sirs,In reference to complaint # *** Mr*** ** was informed that we would price match however the unit was in the rental/loaner service and was available to him after that timeThat period of time is miles or months which ever comes first. Thank You
We apologize for the inconvenience to the customer in this situationThe challenge has been a parts issueThe insurance company wrote the estimate for an aftermarket partWe have received parts that were not satisfactoryIn an effert to expedite the repair, we have made the desicion to install
a new ** part for the alloted price of the aftermarket partIn addition we are providing the customer with a loaner vehicle until such time as repairs are completedWe anticipate repairs being completed by Monday 7/13/15. Sincerely,Tony B***Body Shop Manager*** *** Nissan-Cadillac***
Tom Peacock Cadillac has agreed to address all concerns and the vehicle is currently in our body shop which is located at our Nissan store. Both Dealerships are more than happy to take care of [redacted]sconcerns. Steven R. H[redacted]832-541-6135
Revdex.com:
This letter is to inform you that Peacock, Tom Nissan/Cadillac has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/31/2015 9:06:13 AM and assigned ID [redacted].
Regards,
[redacted] and [redacted] vehicle is scheduled to be picked up on 09/25/15 we have ataken care of all of her concerns.Sincerely,Steven R H[redacted]832-541-6135sh[redacted]@tpcadillac.com
We have agreed to sell the vehicle for the requested amount to [redacted], he is to advise us when he intends to take delivery. Sincerely,Steven ** H[redacted]General ManagerTom Peacock Cadillac
[redacted] and ***- [redacted] vehicle is scheduled to be picked up on 09/25/we have ataken care of all of her concerns.Sincerely,Steven R H [redacted] 832-541-6135sh [redacted] @tpcadillac.com
Tom Peacock Cadillac has agreed to address all concerns and the vehicle is currently in our body shop which is located at our Nissan store. Both Dealerships are more than happy to take care of [redacted] sconcerns. Steven R. H [redacted] 832-541-6135
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: ***, *** [mailto:***_***@uhc.com] Sent: Wednesday, October 21, 8:AM To: drteam Subject: FW: You have a New Message from Revdex.com Regarding Complaint #*** The final trip to Tom Peacock to pick up my car was not a pleasant one. Don Knott was visibly irritated because I demanded to walk around and inspect the car before signing the release forms at the cashier. There was still tape and grease on the car and when I asked him about whether he saw anything, he was very irritatedA total of weeks and days and still no friendliness from the dealer. My file was splashed with Revdex.com complaint! I had a $accessory letter from General Motors for my inconvenience. When I inquired at the parts, the attendant on Saturday 10/said the floor mats only came in black. He did not offer to review accessories with me and walked away Peacock would not even search there GM catalog. I was dismissed. It was like “get the hell off our drive lady”Well I called David Taylor Cadillac inquiring about accessories for my ATS and DTC reviewed merchandise over the phone with me and I have since found out that I don’t ever have to go to TOM PEACOCK EVER AGAIN! Yes you can close this complaint as I have found a reputable dealer that has the time for customers even if you did not purchase from them!! Experience and Lesson learned!!!*** *** *** Specialty Sales Consultant - 2-Market United Healthcare West Loop South, Suite 700, Houston, TX Ph: 418- Cell: email: ***_***@uhc.com
We have agreed to refund *** *** his purchase price of the service contract. This satisfies Mr*** complaint, the refund will be sent to his leinholde* *** Bank. Steven * H***General ManagerTom Peacock Cadillac832-541-6135sh***@tpcadillac.com
Good Afternoon Sirs,In reference to complaint # *** Mr*** ** was informed that we would price match however the unit was in the rental/loaner service and was available to him after that timeThat period of time is miles or months which ever comes first. Thank You
We apologize for the inconvenience to the customer in this situationThe challenge has been a parts issueThe insurance company wrote the estimate for an aftermarket partWe have received parts that were not satisfactoryIn an effert to expedite the repair, we have made the desicion to install
a new ** part for the alloted price of the aftermarket partIn addition we are providing the customer with a loaner vehicle until such time as repairs are completedWe anticipate repairs being completed by Monday 7/13/15. Sincerely,Tony B***Body Shop Manager*** *** Nissan-Cadillac***
Tom Peacock Cadillac has agreed to address all concerns and the vehicle is currently in our body shop which is located at our Nissan store. Both Dealerships are more than happy to take care of [redacted]sconcerns. Steven R. H[redacted]832-541-6135
Revdex.com:
This letter is to inform you that Peacock, Tom Nissan/Cadillac has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/31/2015 9:06:13 AM and assigned ID [redacted].
Regards,
[redacted] and [redacted] vehicle is scheduled to be picked up on 09/25/15 we have ataken care of all of her concerns.Sincerely,Steven R H[redacted]832-541-6135sh[redacted]@tpcadillac.com
We have agreed to sell the vehicle for the requested amount to [redacted], he is to advise us when he intends to take delivery. Sincerely,Steven ** H[redacted]General ManagerTom Peacock Cadillac