U Save Auto Reviews (16)
Nov 29, 2019
At the time of the accident our company was called out by the local police dept, who requested that we tow the vehicle from the scene of the accident in order to have the roadway clearedAt no time does our company listen to the scanner and just go tow cars, that is illegalThe tow must be authorized by the owner of the vehicle, property owner the vehicle is located on, or the local policeThe police give them a chance to have their own tow company respond, given it is responded to as an emergency to have the road safely and quickly clearedThe customer did not have the funds to pay for this tow at the time so as with any vehicle the police ordered to have towed, if payment is unavailable it must be stored at our yard until payment can be made and then the vehicle released to the ownerThe customer's tow was not covered in full by his insurance company as he did not have full coverage on the vehicleThere are additional fees to be paid and once received the vehicle may be released
June 7, 2017Re: Complaint ***To Whom It May Concern:We received the complaint referenced aboveThe details that the customer has provided are not all correctAt the time of the service he could not make any payment for the towing that was requested by the police due to his vehicle
March 14,2016Re: Complaint ***To Whom It May Concern:We received the letter regarding the complaintThis customer was charged appropriately for the services renderedThe customer was not in any way over charged for the services performedThe cost of the tow was charged as any other
September 30,2015Re: Complaint *To Whom It May Concern:U-SaveAuto339 Front StreetBinghamton, New York 13 905*- Phone*- Fa.xWe received the letter back regarding this complaint. We were called by the * at 7:41am on September 23,2015 to tow this vehicle per their request. The vehicle was ticketed...
At the time of the accident our company was called out by the local police dept, who requested that we tow the vehicle from the scene of the accident in order to have the roadway cleared. At no time does our company listen to the scanner and just go tow cars, that is illegal. The tow must be...
Review: Me and my Wife was in a car accident out car malfactured and hit hidrin the bags deployed we have roadside assitance and a family member was contacting our insurance company then this tow truck comes and take our car we told we was covered and our toll truck was coming in a few mins they just took it anyway if our tow company would took it we would not have fees it would be covered I wittness the company listening to a police scanner and running to take people cara we did not want them to take our car know they have all these fees so they can keep your car that is the reason why I pay for roadside assistance please velo us they scammersDesired Settlement: I would like value of our car that they are keeping
Review: The rental vehicle had an expired NYS inspection sticker. The inspection was 6 months past due which is unlawful.
Review: My sons car was towed to U save after it had been parked at Midas on Court Street. We had called triple A to pick it up to tow it to our mechanic but Midas called U save to tow it to U save impound on Front Street. U save arrived 5 minutes prior to Triple A. We immediately went to their impound (Less than 15 minutes). We were informed that it would cast 302.00 to get the car back. They also did not accept credit cards, CASH ONLY. I had to go to the bank to get the cash before they would release the car. $302.00 for a quick tow and storage fees, really? This place is a total rip off. I have spoken to an attorney and will be speaking to the DA in regards to their taking advantage of people and their unethical business practice.Desired Settlement: They need to refund the money or most of it.
Review: Car towed to site after car accident on 10-28-14. Was told the repair would take 3 weeks and cost 7500. I called every week to check status and was told it would be completed by 11-18-14 so I scheduled the inspection required by the leasing company. I called the day of and was told the car was not even painted yet. Too late to cancel inspectors, car was not ready for inspection. I called week after week. The abs light was lit and they didn't know why. It was now December 2014 and no word from Usave. I called and the person I was dealing with was out ill. I left the message for a manager to call me back but no one EVER did. It was sent to an "electrical expert" and I knew the name because it was mentioned by Usave. I looked up number and called them directly. . I was aware of where the vehicle was so I dealt with the electrical guy who was very responsive and always returned my calls but could not fix the car! Usave finally reached out to precision and the car was towed to crest Acura. Today March 5 Acura fixed the car after having the car for 2 weeks. Usave has been negligent, unresponsive and lax putting in mildly. It took 4 mos for a repair! Now the car has to be returned because the lease has matured 3/16/15.Desired Settlement: Warning for people. The Vestel Police should change who towes vehicles for the city!
Review: U Save charged me for a large repair where they left out parts as well as did not perform the repair comprehensively. Also, they "upsold" me a new water tank which had nothing to do with the repair the car needed - it was just there way of charging me for a repair I didnt need. As the car leaked 1 day after I picked up the car, I took it to my local trusted repair shop. He found and documented numerous faults USAVE failed to do charged me for. Below is a list: 1. I have a picture of the hose that was not replaced. 2. A pdf of the Porsche parts kit which shows replacement hose is provided in the kit - yet USave did not replace it. I have the old hose that USave did not replace. 3. USave upsold me a new Water Tank for no reason as the coolant pipe repair does not involve any labor savings in a new water tank. 4. Also USave did not replace the plastic bleed hose that must be changed. 5. The bill from USave does not show actual part numbers. 6. In their labor charges, USave did not specify lubing the O-rings - this in part caused the subsequent leakage problem I had. 7. USave did not properly slide the hose all the way onto the square flanges to complete the connection - also thus causing the leak 9. USave also did not see to it that the pipe was properly rotated down into position. 12. USave did not secure the 3 upper pipes to the T-state housing, in part causing the leak. 13. USave did not see to it that the intake valley was proper flushed.14. USave did not see to it the aluminum sealing surfaces were cleaned and lubricatedDesired Settlement: I'd like a full refund for the labor charges as I had to have the whole system reinstalled. Also, I would like a full refund for the parts and labor on the Water Pump as I didn't need one as the USave service technician suggested I should replace the existing one. However, to repair a coolant pipe leak has nothing to do with installing a new water pipe.
Review: my car was towed about 1/4 of a mile to their facility yesterday around 4:45pm, I called today 7/22/13 to find out how much it would cost me to get my car out of storage, the lady I spoke to told me that it would cost $329 to get my car out for 2 full calendar days of storage plus taxes and the tow bill. now, my car still as im typing this has not been there 24 hours so im confused as to how its 2 full calendar days of storage on top of whatever theyre charge is for 1/4 of a mile of towing. the lady I spoke to was extremely rude to me on the phone, she wouldnt let me finish my questions and everytime she managed to let me ask a full question she answered in a rude and snappy manner.Desired Settlement: I would like a breakdown of charges and a fee schedule to compare it to and if possible id like to see the price of my bill go down considering that my car STILL hasnt been there for a full day yet
My stepson was injured while on the job for this company. The box truck he was towing rolled bacl and crushed his right leg between the truck and ither vehicle. The manager [redacted] told my stepson to stay with the vehicle and not to get medical help till he had arrived to assess the damages. (Mind you he was about an hour away at least.) The owner did rush to the site and did personally carry my stepson to the hospital. [redacted]'s only concern was the Damn vehicle. In later conversations with Mr.Peabody, he kept asking when my stepson would return to work even though he had the documents from the doctors and medical office's stating that is at a minimum of 6-8 weeks then he would still require physical therapy from having to have has surgery to repair his leg. This is just one of many many MANY times this man([redacted]) has shown a blatant disrespect for his employees. My husband has had to forgo medical care because he was told by [redacted] "you'll have to go some other time". My husband had two absessed teeth, has had the flu, a spot in his face that had been there for over a damn year! He had to resort to going to the owner and requesting the time. When the owner and his wife were made aware of this issue they told him from that point forward to come to them if [redacted] ever have him a hard time or refused to allow him to seek treatment.
Review: My wife was involved in a car accident and the Binghamton Police Dept. called this company (U-save towing and recovery) to tow the vehicle. I ended up being charged 340.20 for a 1 mile tow (The accident happened at the corner of Front ST and Main St U-Save is located at the 300 block of Front St). I paid the towing fee so I would be ALLOWED to retrieve my personal belongings from the vehicle. I paid and had another company tow it out of there within 24 hours. I inquired about having them junk the vehicle in lieu of towing fees to which they offered the following: I pay them 185 and they'll junk it. As I knew this was a heavy vehicle worth a good amount in scrap, I called the scrap yard and they went over and picked the vehicle up and paid me 432 bucks (507 scrap fee minus a reasonable 75 dollar towing fee - much farther than the mile U-save charges 185 for...) This is nothing short of predatory towing. Seriously 340 bucks to tow a vehicle 1 mile that is picked up within 24 hours? Another thing: They don't accept debit or credit cards - you have to pay in cash.. What kind of schlock is this?Desired Settlement: Come up with a REASONABLE towing fee and refund the balance I have already paid....Holding a person's personal belongings hostage while charging the following excessive fees should be criminal:towing 1 mile: 185gate unlock 35battery disconnect 35storage (less than 24 hours) 60what a ripoff!
Review: My vehicle was towed from a "Tow Away Zone" area owned by a local business. Upon speaking to a secretary, I was informed that she couldn't tell me the fees involved as I'd have to speak with a manager. The manager returned my call, and preceded to inform me of the charges involved which amounted to $295.00. I investigated other towing companies in their vicinity, and found that the average charge for an illegal parking tow was $175.00. This is not the first time this business has been criticized or called out on their gouging practices. Please see reviews left on their business website and/or Google.Desired Settlement: I would like to see them reimburse me for the overcharges. Businesses within this area have fees that are far below what they are charging. It's one thing to cover costs, etc. for a business, it's another to knowingly take advantage of fellow citizens. I would also like an investigation into their business practices so that others will not be gouged as we have been.
Review: My son call me early this morning (1/2/2014) in a panic. His car was forced off the road and his car was in a ditch, he was told he either had to pay $215.00 dollars to have his car pulled out or they would pull the car out and impound it. He didn't know what to do, he didn't have $215.00 dollars and was afraid he would of been stranded at one o'clock in the morning. The weather was terrible and he was coming home from work. I think that in a situation like this that $215.00 dollars is absurd! I did pay the $215.00 over the phone with my credit card because I felt I had no choice. How many people coming home from work would have $215.00 dollars on them? His car was drivable but was in the ditch. I hope the person who pulled his car out is never caught in a situation like this and doesn't have $215.00. There should be some kind of limit on what can be charged for this and also what the situation is! I feel the company over charged me and made me feel that I had to pay or they were going to impound my sons car.I request a settlement of $165.00, I feel that $50.00 dollars is a fair amount for what they did. If you can help me it would be greatly appreciated. Thank-you, [redacted]Desired Settlement: I request a settlement of $165.00, I feel that $50.00 dollars is a fair amount for what they did. If you can help me it would be greatly appreciated. Thank-you, [redacted]