U-Save Parking Reviews (10)
Review: I had 2 brand new bottles of designer cologne & a handful of change stolen from the thieves that work here. Also, my car had the check engine light on when I got it back and they broke the panic button off my fob. 25 e-mails and 6 phone calls later, the manager finally credited me $20 as a "courtesy" for my inconvenience, even though my loss was well over $100.Desired Settlement: I would like another $85 to at least make up for the full value of my stolen personal items. I am willing to look beyond the check engine light and the broken key on my fob.
Review: I took my car to USave JFK in order to save my company a few dollars. Little did I know, it would end up costing me, significantly, as they broke my gear shifter in my manual car and will NOT take responsibility.
Review: On December **, 2015, I made a reservation through BestParking app for parking at the U-Save JFK lot for 12/**/15 - 1/*/16. I prepaid the deposit and a service fee, for a total of $17.95. We followed the directions to the parking on our receipt, but could not find the place. When we called to clarify the directions, a rude representative told us that they were full and refused to give us directions. When we told him we had a reservation, he said it didn't matter and they'd refund our money (they still haven't). When we asked to speak with a manager, he said Merry Christmas and hang up on us.
Review: I had a confirmed parking reservation from 12/**/15-12/**/15 for which my credit card was charged $12.09 on 11/**/15. However, when I arrived at the parking facility, it was closed with a sign stating that they have no capacity for any vehicles. I was heading to JFK to catch an international flight and had to endure significant anxiety and expense to eventually park at the airport. Since then I have contacted the business via email to seek a refund but to no vain. The confirmation number for my reservation is [redacted].
Review: This business damaged my vehicle as I had my vehicle parked at this location. When I returned from my military training I received my vehicles front bumper damaged. This business would not proceed to file a damage claim. They stated they do not participate in such thing. I have attempted to get a hold of the manager that goes by the name of Showcat for several months now. When I call the attendant proceeds to say that the manager is not here and he will be back tomorrow. When questioned about the work hours of the manager they say they never know. I have filed a claim with my insurance. This company has not done anything to attempt to merely address the issue. I have written statements from the attendant and pictures of the attendant with the damage.Desired Settlement: This business to go through their insurance company and repair my vehicle that they damaged.
Review: On the morning of Thursday, October *, we parked our 2012 Jeep Wrangler at U-Save Airport Parking at JFK. It was the fourth time we had parked vehicles at U-Save when flying out of JFK Airport. At that time, the attendent documented a small surface scratch on our Jeep's passenger side front wheelwell which was documented on their Damage Noted Upon Entrance card. We prepaid $11.03 with a balance of $47.11 at pick up. Upon our return Monday, October *, the lot's shuttle bus dropped us off next to our Jeep and I immediately noticed damage to our Jeep's right rear wheelwell, bumper, side rail and aluminum wheel. I used my second spare key to open the doors to load our luggage and so my wife could sit inside our Jeep while I discussed the damage in the lot's office. A lot employee, Dishawn, inspected the damage, compared it to the lot's Damage Noted Upon Entrance card and agreed the damage was new and had occured while our Jeep was in their care and custody. I asked Dishawn for an accident report form and for the lot's insurance company and policy information. He said he did not have it but agreed to photograph the damage and then handwrote the following: "Ticket #[redacted] - Scratches to the (R) right rear wheelwell that does not coincide with the walk around report and customer wishes to file a claim." Dishawn told me to call the lot's manager, Showkat K[redacted], the next day to coordinate the insurance information. I was not asked to pay the remaining balance of $47.11 and given that we had travelled all day from California and it was nearly midnight, and we were tired and distressed about the damage, I forgot to ask for my key back. I emailed Mr. K[redacted] the next day. He insisted our Jeep was already damaged before we parked it at his lot. He also said I owed him money and that he would charge me more every day until I paid the balance. I explained I would not pay him anything more until he fulfilled his obligation to take responsibility for the damage and to work with me on the claims process. After several unproductive email exhanges with Mr. K[redacted], I decided to pursue the matter with the Revdex.com. On October *, we had the damage photographed and estimated at our [redacted] insurance company's accredited repair facility, IFM in Bedford Hills, NY. The total damage to the wheelweel, bumper, side rail and aluminum wheel was estimatd at $1,900.11.Desired Settlement: We desire that U-Save Airport Parking at JFK provide us with their insurance company name and policy number so we can work with [redacted] to get the repairs completed in full as soon as possible. Thank you for your assistance.
Review: I left my car with this place from 11/** - 11/**/2015. The car came back with many problems caused by their people (strong funky smell, heat turned all the way up, radio station changed and saved, zeroed odometer, dirty exterior, glove box messed, others).
Review: My husband and I parked our car at this location on September ** - October *, 2014. When we returned from our trip to pick up our car we saw that our car had been keyed in 5 separate places. We approached the cashier and we were told that the [redacted] wasn't there and that we would have to email him. My husband emailed the [redacted], and discussed having our car fixed. Because we live in New Jersey we wanted to have our car fixed in New Jersey and to have [redacted] pay for the repair. We also inquired about the supposed security cameras that the U-Save property had so we could find out who keyed our car. It was our belief that our car was NOT parked in the U-Save lot that had a fence with barbed wire around it but on the street somewhere. [redacted] said he would contact the "security department" about the cameras and that we should get an estimate for the repairs on our car. This are the exact emails sent to us from [redacted]: "I send to our security department I did not got any feed back yet.Please by this time go to detailing center who can fix it." "i will let u know by end of this week.by this time u can take an estimate." "yes.u can go to detailing center and check if they can fix."
Review: we were about the leave the parking lot of USAVE on their shuttle to go to the airport when we saw a USAVE employee back my car into another car, and the bumper and back right tail light was smashed. The [redacted] promised myself and my husband that the car would be fixed by the time we returned from our vacation. When we returned 5 days later the bumper had been fixed but the light had not. The [redacted] was not at work that day and the employee told us that the [redacted] did not want to pay for the light because it would have been "too expensive" and offered us a 5% discount on parking, which we decided was unacceptable. We asked that the [redacted] be called so we could get this sorted out, we only wanted the light to be fixed or paid for and we would be happy. The employee was unable to reach the [redacted] so his advice to us was to call the police, which we did. The police came and finally got a hold of the [redacted] who was very inappropriate on the phone, screaming at us screaming at the police telling us that he refused to pay for the light and refused to give us free parking. The police finally got the [redacted] to agree to pay for the light but we still had to pay for parking. My husband and myself were completely disgusted in the way the [redacted] handled the whole thing, all we wanted was the car to be fixed or paid for and we would have been happy but the [redacted] made us feel like he could care less that HIS employee crashed our car and that he had no responsibility to fix it. I don't believe we should have had to pay for the parking after we were treated this way. Also, the car that the employee hit with our car was another customers car, and the employee informed us that the [redacted] did not call those customers whose car had been scratched and dented and was not willing to help pay for those damages either.Desired Settlement: A full refund for parking and an apology from the [redacted] directly.
Review: On 11/** parked our car at U-Save Lic # [redacted] lot near [redacted]. Picked up the car on 12/*. The right rear fender was scratched. There were no scratches when we dropped the car on 11/**.