U-Save Parking

Review: I had 2 brand new bottles of designer cologne & a handful of change stolen from the thieves that work here. Also, my car had the check engine light on when I got it back and they broke the panic button off my fob. 25 e-mails and 6 phone calls later, the manager finally credited me $20 as a "courtesy" for my inconvenience, even though my loss was well over $100.Desired Settlement: I would like another $85 to at least make up for the full value of my stolen personal items. I am willing to look beyond the check engine light and the broken key on my fob.

Business

Response:

We received a complaint from the customer through your agency ID # [redacted].Customer complaint about the stolen property from his car. I already explain the customer regarding our rules that “We are not responsible for any item left in customer’s car.” We have couple of poster and our rules are written on the Ticket. We give the claim check to the customer and that part of documents all the rules are clearly written that “Please remove all valuable” We are a Valet Parking and we have to park the car time to time in different places in daily basis by various valets attendant. If any customer does not follow our rules customer will be liable for any incident. I personally spoke with customer and give him $20.00 back as curtsy. If you have any question please feel free to contact me. Thank you Regards

Review: I took my car to USave JFK in order to save my company a few dollars. Little did I know, it would end up costing me, significantly, as they broke my gear shifter in my manual car and will NOT take responsibility.

I had taken my car to have the oil changed the day before (meaning a multi-point inspection) and my car was in perfect working order. I dropped my car off and there was no shuttle. He said to be 'patient' but after 15 minutes, I jumped into an uber and spent $10 getting to the terminal in order to make my flight.

The next night, I picked my car up (after significant delays and waiting more than 20 minutes for the shuttle) and when I drove my car off the lot, the gear shifter in my manual car (which worked fine upon entry) was completely broken. It was 'floating' around inside the gear shifter box. As the car was in first gear when I got in, I didn't realize this until I was off of parking lot property and went to shift back into 1st gear to re-start.

I immediately called the lot and the employee who answered the phone instructed me to email the owner who would respond the next day. Of course, he keeps telling me that he is not responsible. "[redacted]" "It worked fine when I brought it to your lot, it was completely broken when I left your lot."

I just wanted my car fixed, but now I know it is run by a thief who will not take responsibility.Desired Settlement: I would like my money refunded for fixing my car, as well as a refund on my parking.

Business

Response:

I am very happy to let you know that I spoke with this customer and explain him that we never touch his car when he left to our parking lot for one day. All of our Agent and driver knows how to drive manual shift car. We make a walk around report of the car which is out side of the car to see if any scratch or dent existed in the time of drop off as per our company law. We are a open valet parking lot so we do not need to check the engine or any other mechanical part of the car as a parking lot. I spoke with customer three times and I told him the same thing that we did not touch the car and we never break the customers gear box. Which is a false allegation and illegitimate complaint against us just to get the money from us. We are not responsible to pay any damage for this particular occurrence which is not done by us. Our company agreed to pay his full money back which he paid for the parking. Thank you. [redacted] Manager

Review: On December **, 2015, I made a reservation through BestParking app for parking at the U-Save JFK lot for 12/**/15 - 1/*/16. I prepaid the deposit and a service fee, for a total of $17.95. We followed the directions to the parking on our receipt, but could not find the place. When we called to clarify the directions, a rude representative told us that they were full and refused to give us directions. When we told him we had a reservation, he said it didn't matter and they'd refund our money (they still haven't). When we asked to speak with a manager, he said Merry Christmas and hang up on us.

We were extremely stressed out as it was Christmas Day, other parking garages were either full or did not pick up the phone, and we had to catch an international flight. Finally, we were lucky enough to find an alternative parking, but had to catch a car service to the airport and paid $50 for the ride (we were traveling with kids and had skis with us among other things, so needed a large car). On the way back, we had to call the same car service company again as we would not have been able to fit in a regular cab. We paid another $50 for the ride back.Desired Settlement: We request the business to reimburse us for the deposit and service fee in the amount of $17.95 we paid to make the reservation and $100 for the cost of the car service to the airport from the alternative parking we found. The total amount of the refund we're requesting is $117.95.

Business

Response:

We received a complaint from the customer through your agency ID # [redacted] customer complaint about no space in our parking lot. I spoke with customer and I explained the situation about that holiday time. Since we could not able to accommodate the customer we sent to a different parking lot. We advise the customer get the reservation advance money back from 3rd party reservation company. We are a parking facility most of the customer never come to us directly they always come through different 3rd party reservation company so we do not have any control over it. If we do not have any place to park customer’s car we always sent to different parking lot near to JFK like other parking lot and hotels. Thank you for understating our situation Thank you Regards Showkat K[redacted] Manager budget airport Parking [redacted] or [redacted]

-- Showkat K[redacted] Manager Budget Airport Parking ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is not true. The representative did not send us to another parking lot. In fact, he was rude and hung up on us. Many companies use 3rd parties to handle reservations for them. This should NOT be an excuse to not honor the reservation. As a result of the business's failure to honor our reservation, we had to incur significant costs to get to and from the airport. We request an immediate refund of the deposit we paid and reimbursement of the money we paid to get to and from the airport (see prior emails)

In order for the Revdex.com to app opriately process your response, you MUST answer the question above.

Sincerely,

Review: I had a confirmed parking reservation from 12/**/15-12/**/15 for which my credit card was charged $12.09 on 11/**/15. However, when I arrived at the parking facility, it was closed with a sign stating that they have no capacity for any vehicles. I was heading to JFK to catch an international flight and had to endure significant anxiety and expense to eventually park at the airport. Since then I have contacted the business via email to seek a refund but to no vain. The confirmation number for my reservation is [redacted].

Please help.Desired Settlement: I agree with seeking only the refund of $12.09 that was charged to my credit card

Consumer

Response:

I agree with seeking only the refund of $12.09 that was charged to my credit card.

Business

Response:

02/**/2016 January [redacted] 2016 Complaint ID [redacted]Complaint date: 12/**/2015To [redacted]

[redacted]Att: Andrew L**Complaint Analyst We received a complaint from the customer through your agency ID # [redacted] customer complaint about no space in our parking lot. I spoke with customer and I explained the situation about that holiday time. Since we could not able to accommodate the customer we sent to a different parking lot. We advise the customer get the reservation advance money back from 3rd party reservation company. We are a parking facility most of the customer never come to us directly they always come through different 3rd party reservation company so we do not have any control over it. I advised customer to talk to the 3rd party reservation company where they give the deposit otherwise dispute the charge with credit card company and they did. Thank you for understating our situationThank youRegardsShowkat KaziManager budget airport Parking[redacted] or [redacted] -- Showkat K[redacted] ManagerBudget Airport Parking###-###-####

Review: This business damaged my vehicle as I had my vehicle parked at this location. When I returned from my military training I received my vehicles front bumper damaged. This business would not proceed to file a damage claim. They stated they do not participate in such thing. I have attempted to get a hold of the manager that goes by the name of Showcat for several months now. When I call the attendant proceeds to say that the manager is not here and he will be back tomorrow. When questioned about the work hours of the manager they say they never know. I have filed a claim with my insurance. This company has not done anything to attempt to merely address the issue. I have written statements from the attendant and pictures of the attendant with the damage.Desired Settlement: This business to go through their insurance company and repair my vehicle that they damaged.

Business

Response:

November [redacted] 2015 Complaint ID [redacted] Complaint date: 10/**/2015 To Revdex.com [redacted]

[redacted] Complaint Analyst Dear [redacted] We received a complaint from the customer through your agency ID # [redacted].As I discussed with you that this customer complaint about his car and I told customer to bring the car to our lot to fix the damages. They drop the car on 11/**/2015 and we fixed the car and customer picked up the car with full satisfaction on 11/*/2015 Monday night at 8PM. There is no issue with them anymore. Thank you Regards Showkat K[redacted] Manager U Save Parking [redacted]

Review: On the morning of Thursday, October *, we parked our 2012 Jeep Wrangler at U-Save Airport Parking at JFK. It was the fourth time we had parked vehicles at U-Save when flying out of JFK Airport. At that time, the attendent documented a small surface scratch on our Jeep's passenger side front wheelwell which was documented on their Damage Noted Upon Entrance card. We prepaid $11.03 with a balance of $47.11 at pick up. Upon our return Monday, October *, the lot's shuttle bus dropped us off next to our Jeep and I immediately noticed damage to our Jeep's right rear wheelwell, bumper, side rail and aluminum wheel. I used my second spare key to open the doors to load our luggage and so my wife could sit inside our Jeep while I discussed the damage in the lot's office. A lot employee, Dishawn, inspected the damage, compared it to the lot's Damage Noted Upon Entrance card and agreed the damage was new and had occured while our Jeep was in their care and custody. I asked Dishawn for an accident report form and for the lot's insurance company and policy information. He said he did not have it but agreed to photograph the damage and then handwrote the following: "Ticket #[redacted] - Scratches to the (R) right rear wheelwell that does not coincide with the walk around report and customer wishes to file a claim." Dishawn told me to call the lot's manager, Showkat K[redacted], the next day to coordinate the insurance information. I was not asked to pay the remaining balance of $47.11 and given that we had travelled all day from California and it was nearly midnight, and we were tired and distressed about the damage, I forgot to ask for my key back. I emailed Mr. K[redacted] the next day. He insisted our Jeep was already damaged before we parked it at his lot. He also said I owed him money and that he would charge me more every day until I paid the balance. I explained I would not pay him anything more until he fulfilled his obligation to take responsibility for the damage and to work with me on the claims process. After several unproductive email exhanges with Mr. K[redacted], I decided to pursue the matter with the Revdex.com. On October *, we had the damage photographed and estimated at our [redacted] insurance company's accredited repair facility, IFM in Bedford Hills, NY. The total damage to the wheelweel, bumper, side rail and aluminum wheel was estimatd at $1,900.11.Desired Settlement: We desire that U-Save Airport Parking at JFK provide us with their insurance company name and policy number so we can work with [redacted] to get the repairs completed in full as soon as possible. Thank you for your assistance.

Consumer

Response:

At this time, I have not been contacted by U-Save Parking regarding complaint ID [redacted].Sincerely,[redacted]

Review: I left my car with this place from 11/** - 11/**/2015. The car came back with many problems caused by their people (strong funky smell, heat turned all the way up, radio station changed and saved, zeroed odometer, dirty exterior, glove box messed, others).

That was bad enough, so I called, spoke to a manager who actually sounded like he wanted to do something about it & who said he'd call me back. No callback. OK.

Then, on 12/**, I get a notification from NYC parking violations for a ticket received while the car was in their custody.

I called the business on 12/** & spoke to an agent who sounded as if he couldn't care less that I was threatening to call a lawyer, and he said that his manager would be in at 2:00 pm. He said that he would "put the message on his desk" and we hung up.

Again, no call.

I sent this complaint through "contact us" on their site today, but when I followed up with a call, I got no answer

I want them to pay the ticket, refund my payment of $75.52 and clean up their act!

Thank you,Desired Settlement: I want them to pay the ticket, refund my payment of $75.52 and clean up their act!

Business

Response:

Dear [redacted] We received a complaint from the customer through your agency ID # [redacted] customer complaint about his car was messy and he got a parking Ticket due to default sticker and he is claiming to pay back his charge. I spoke with customer and paid his money back to his card as per his demand ($75.52). He will take care about the Ticket we never find or got any Parking Ticket of him. Also I told customer if he has default sticker he can get ticket any where till he will not put in a proper place. There is no issue with him anymore. Thank you Regards [redacted] Manager U Save Parking [redacted]

Review: My husband and I parked our car at this location on September ** - October *, 2014. When we returned from our trip to pick up our car we saw that our car had been keyed in 5 separate places. We approached the cashier and we were told that the [redacted] wasn't there and that we would have to email him. My husband emailed the [redacted], and discussed having our car fixed. Because we live in New Jersey we wanted to have our car fixed in New Jersey and to have [redacted] pay for the repair. We also inquired about the supposed security cameras that the U-Save property had so we could find out who keyed our car. It was our belief that our car was NOT parked in the U-Save lot that had a fence with barbed wire around it but on the street somewhere. [redacted] said he would contact the "security department" about the cameras and that we should get an estimate for the repairs on our car. This are the exact emails sent to us from [redacted]: "I send to our security department I did not got any feed back yet.Please by this time go to detailing center who can fix it." "i will let u know by end of this week.by this time u can take an estimate." "yes.u can go to detailing center and check if they can fix."

We got an estimate of $1,600 and were told we would have to leave the car for 3 days. We sent the estimate to [redacted] and got no response. My husband tried calling several times and was repeatedly lied to. He was told [redacted] wasn't there or would call us back. My husband and I started calling people in the corporate office to see if they could help. After contacting several people a man named [redacted] in North Carolina offered to help us. After [redacted] spoke to [redacted] answered our phone call. He started screaming at us because we had called the corporate office on him. We explained that he never called us or took our phone calls. He said that he didn't answer or call us back because our estimate was ridiculous and that he would give us $300 or we could drive to NY and have the car fixed. We explained that that was not the agreement and that due to the fact that we lived in New Jersey leaving our car in New York was not an option. Hence why we got the estimate to have the repairs done in New Jersey like [redacted] instructed. We tried contacting [redacted] again and never got a call back. We have been calling every corporate number we can find and even left messages for the [redacted]. No one ever called us back. We can not get in touch with [redacted] again and would like to reach some sort of deal so that we can repair our car.Desired Settlement: The estimate we received was for $1600 and [redacted] offered $300. We would like to compromise for a settlement of $850 to fix the car in New Jersey.

Business

Response:

Dear

Sir/ Madam

I acknowledged the complain of customer. Our policy is to bring the car by the

customer to our facility for one sunny day so we can fix and return on the same

day.

Customer was asking too high compensation for very small damage.(asking for

1600.00 now came down to 850.00) we can fix the at 300.00

If she can not bring the car to our shop we can offer her $ 500.00 only. If she

accept we can mail a check other wise she have to bring the car in our facility

to fix at our cost.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please be advised that the estimate sent to U-Save for $1,600.00 was from a licensed body shop and we offered a COMPROMISE of $850.00 just so we could have some sort of compensation for our damage. Please have U-Save mail a check for $500.00 to me at: [redacted]

Sincerely,

Review: we were about the leave the parking lot of USAVE on their shuttle to go to the airport when we saw a USAVE employee back my car into another car, and the bumper and back right tail light was smashed. The [redacted] promised myself and my husband that the car would be fixed by the time we returned from our vacation. When we returned 5 days later the bumper had been fixed but the light had not. The [redacted] was not at work that day and the employee told us that the [redacted] did not want to pay for the light because it would have been "too expensive" and offered us a 5% discount on parking, which we decided was unacceptable. We asked that the [redacted] be called so we could get this sorted out, we only wanted the light to be fixed or paid for and we would be happy. The employee was unable to reach the [redacted] so his advice to us was to call the police, which we did. The police came and finally got a hold of the [redacted] who was very inappropriate on the phone, screaming at us screaming at the police telling us that he refused to pay for the light and refused to give us free parking. The police finally got the [redacted] to agree to pay for the light but we still had to pay for parking. My husband and myself were completely disgusted in the way the [redacted] handled the whole thing, all we wanted was the car to be fixed or paid for and we would have been happy but the [redacted] made us feel like he could care less that HIS employee crashed our car and that he had no responsibility to fix it. I don't believe we should have had to pay for the parking after we were treated this way. Also, the car that the employee hit with our car was another customers car, and the employee informed us that the [redacted] did not call those customers whose car had been scratched and dented and was not willing to help pay for those damages either.Desired Settlement: A full refund for parking and an apology from the [redacted] directly.

Review: On 11/** parked our car at U-Save Lic # [redacted] lot near [redacted]. Picked up the car on 12/*. The right rear fender was scratched. There were no scratches when we dropped the car on 11/**.

On 12/* before leaving the lot, I reported this to the [redacted]. The [redacted] examined the damage, took all info down and said the [redacted] would call me back. The [redacted] did not call us. I called several times to U-Save in 4 days that followed, my info was taken down each time as if never left before but there was never a call back from the [redacted].Desired Settlement: Paint scratches repaired at cost.

Business

Response:

Complaint ID # [redacted]In response to this complain I never got any complain by email from the customer directly.I contacted the customer today after we received your letter of complain at [redacted] and said to send me a picture of the scratches to our company email at [redacted] also I informed the customer that he should do walk around with our Agent to see if any dent or scratches exist on the car during drop off. I never see customer's signature on the walk around report.which can determined the condition of the car when he drop off.We posted in big sticker in front desk and out side about customer's responsibility which is very visible to every customer that"customer and agent should do a walk around before he/she leave the car with us"other wise no claim will be accepted.Any way I spoke with customer today to bring the car to our facility in any day and we will take care about the scratches on the same day at our cost.I mentioned about this complain to Revdex.com and customer said he will withdraw this complain as soon he can.We never notified by the customer about this complain via email since our email address is visible to our website and we put lot of U Save card with our email address at Front Desk. Do not hesitate to contact me any time for any question lettered to this incident.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There were no scratches on the car prior to the drop off at USAVE on 11/**. USAVE attendant, who received the car on 11/**, and I walked 360 around the car - no scratches. USAVE attendant noted this down but did not ask me to sign anything. USAVE attendant to whom we pointed out the damage when we returned on 12/* acknowledged the problem and asked me to call the [redacted], which I did many times leaving a message each time. I also left a written note for the [redacted] on 12/* with all the relevant details (USAVE reservation number, make/model/lic plate #, service dates, my name, nature of the problem). There was no callback from USAVE until I filed a Revdex.com complaint.The [redacted] did finally call me. He was courteous and offered to professionally repair the scratches. We agreed I would drop the car off at a licensed body shop under the USAVE contract for same day repair. The [redacted] acknowledged that USAVE attendant who received the car on 11/** did not follow USAVE procedures properly.Given the assurances from USAVE [redacted] I expect the problem will be mitigated properly. I look forward to a resolution and thank the [redacted] for doing the right thing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to the complaint I already spoke with the [redacted] and offered him to bring his car to us.We will fix the car on the same day free of cost.We are communicating with him directly by phone,email and text.He already agreed to bring the car in our facility.I do not have any access to send you the picture to you of the damaged spot so you can see the scratches. After I saw the picture I found the area of very little scratches was rusted from before.We did not rusted his car.I do not agree with customer that if my "Agent walked around with customer and he never asked for his signature" that is not possible.Since the rusted portion was exist from before and I never see any indication of that on the walk around report means no walk around had been done.Any way I do not want to go for any more argument about this matter we will fix the scratches when he will bring the car in our facility. Customer agreed he will withdraw the complain but I think he has a mood to fight about it.I am requesting the customer once again please bring your car as I mentioned the date's so we can take care about it as early we can.[redacted]