Hello, I am responding to complaint ID *** *** *** is a current customer of oursShe is claiming she did not have access to her unit to vacate because we were paintingWe were painting during the time frame she mentions, however, the actual reason she could not vacate her
unit was due to her account being past dueShe needed to make a payment per her signed rental agreement to access her unitAlso, it’s two months later and she is still storing with us Our staff has tried to work with ***, but she is extremely verbally abuse to themHer conversations consist of yelling and profanityOur staff does not deserve to be treated like that especially since they are professional when dealing with herAll agreements are month to month and a customer may vacate at any time as long as their payment is not past due Regards, *** *** U-StDistrict Manager *** *** *** *** ** *** *** ***
Hello, I am responding to complaint ID *** *** *** is a current customer of oursShe is claiming she did not have access to her unit to vacate because we were paintingWe were painting during the time frame she mentions, however, the actual reason she could not vacate her
unit was due to her account being past dueShe needed to make a payment per her signed rental agreement to access her unitAlso, it’s two months later and she is still storing with us Our staff has tried to work with ***, but she is extremely verbally abuse to themHer conversations consist of yelling and profanityOur staff does not deserve to be treated like that especially since they are professional when dealing with herAll agreements are month to month and a customer may vacate at any time as long as their payment is not past due Regards, *** *** U-StDistrict Manager *** *** *** *** ** *** *** ***