U.A. Auto Sales Inc

Please accept our sincerest apologies for your experienceThere is no excuse for what you are claiming to have occurredWe do kindly remind everyone that these are used vehicles that are subject to wear and tear and unforeseen technicalities when in the first few days of ownership, which is why
our day powertrain warranty is such a valuable featureWe do reserve the right to repair your vehicle and that was done expeditiously after the vehicle acted up that one timeFor the record the vehicle did not break down on you, correct? A check engine light may come on to direct you to a concern that needs attentionThe $goes to restocking the vehicle, covering any and all costs of administrative activity and shipping and handling of contracts, payoffs, etcAgain, we wish you luck in your future vehicle purchases and hope you find this response satisfactoryOur goal is 100% customer satisfaction

Our apologies, the title was sent to you with out the reassignment in errorWe have collected the sales tax and remitted them to the state in accordance with lawYour conclusions of illegal activity are unmerrited and baseless, please cease and desist the spread of information for personal
gainWe have signed contracts and paperwork stating exactly how much taxes were collectedThe $you referenced goes to the DMV for title and registration, and does not have to be paid to usPlease stop in at your convenience and pick up the additional documentation necessary to transfer the title to your name with no additional fees to usAnd sorry for the confusion again

Complaint: [redacted]
 
I am rejecting this response because: I do not have a title for this vehicle. I paid for it & waited for the title to arrive as I was instructed. I never made any kind of confusing request. The only mention I even made was that I said to the guy prepping the paper work that I had a set of tags that I could transfer if that was cheaper or easier for the dealership. I extended that offer as a courtesy. I was told that I would get the title in my name & what I choose to do with the tags wouldn't involve the dealership. That was it... This mess is no fault of mine. I filled out the forms as requested the evening that I bought the vehicle and for three weeks I was told it was being processed. I am simply refusing to now pay $150 in order to get a title to a vehicle that I rightfully purchased. I was sent the title from the previous owner for some reason even though legally I can do nothing with it & as a licensed auto dealership in NJ, you should know this. I did not purchase the vehicle from this person. I cannot go to the state and say I did! The previous owner's title was given to Jeff F[redacted], the manager as he insisted he needed it in order to get the title transferred. At this point I'm not sure what else I can do. The temporary registration expires tomorrow & at that point, UA AUTO has done nothing to deliver the vehicle's legal title I will have a vehicle that I cannot legally prove ownership of or legally legally after tomorrow. After 4/6, I will be renting a vehicle as not to disrupt my typical work obligations. If costs are not reimbursed , expect a civil claim.
Regards,
[redacted]

Your title is in fact here in our the title department, after confirming with management. Please accept our apologies. You are free to pick it up any time you are available. Regards.

We apologize for any inconveniences or confusion. Our company policy regarding deposits is they are refundable if we cannot convey title or rightful ownership of the vehicle. If you misstated your income, failed your interview with the lending institution or were misleading in any way to influence...

the approval of your loan, it is treated as a breach of contract on your end and there are fees associated with such a case. We do everything in our power to assist you with your purchase, in this case even found additional funding options after you failed to appease the original lender, but as you wished to withdraw from the deal and had the vehicle in your possession for a total of 19 days, we feel very strongly about retaining the remainder of the deposit to cover fees such as restocking, tag cancellation, delivery costs, admin costs, wear and tear on the vehicle, mileage increase, floor plan pay off fees, contract shipping costs, etc... Thank you for understanding.

Thank you for contacting us regarding your recent purchase. Unfortunately after your contracts are signed and processed with the bank, we are out of the loop. All of the proceeds go towards releasing your title from the finance company and any other expenses associated with running the dealership....

Only the bank that provided you with funding can undo your deal. Unfortunately this usually comes with great financial burden and credit history damage. The car was checked by our technicians and the faulty sensor was replaced. Please let me know if this answered your question and happy motoring!

Payment has been sent in a timely fashion. Please report back if payment has not been received by financial institution as of today. Regards.

Complaint: [redacted]
I am rejecting this response because: Until the bank approved the loan, the vehicle should not have been in our possession. We were also asked that when we speak to the loan company to lie about the amount that we had put down. They wanted us to tell them that we had put more money down just so it could get approved. That is how the second bank "approved" the loan when the first bank did not. Because they told the second bank that we put $3,000 down when it was only $1,000. They did this without us even being aware. UA Auto Sales, please provide the refund policy.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Will a mechanic be on site to make the promised repairs this evening? This inquiry has not been addressed.

Complaint: [redacted]
I am rejecting this response because:  The dealer knew what they were doing, they never answered the complaint and their response is unacceptable.  The dealer knows what they did, and the finance company is investigating as we speak.  Again, the dealer knew the vehicle had mechanical issues and knew the check engine light was on before they sold it to me, and Jason l[redacted] all he did was turn off the check engine light to get the sale.   And the last response by the dealer is absolutely pathetic, the dealer failed to answer my complaint.  The dealer obviously don't care and try to pin it on me and the finance company, when the vehicle came from the dealer and their actions of fraud.  Intentionally selling a vehicle that needed numerous service issues including brakes, rotors, windshield, and the CHECK engine light.  Also I reject their response of the check engine light issue they claim was minor, I'm sure they didn't inspect the vehicle at the mercedes benz dealer, send proof.  Also the dealer sold me a vehicle from Houston, TX with valid inspection sticker and I included in my initial complaint in which the dealer failed to respond.I want a refund of the 3,000.00 debit card payment paid to the dealer.  The finance company is also investigating and already removed the creditor from my credit report permanently.  I want a full refund sent by cashier check to the address, and again the finance company has it under investigation and the finnce company has been removed from all 3 of my credit reports.  This is not my debt, I cancelled the contract.
Regards,
[redacted]