U.A. Auto Sales

Complaint: [redacted] I am rejecting this response because: Until the bank approved the loan, the vehicle should not have been in our possessionWe were also asked that when we speak to the loan company to lie about the amount that we had put downThey wanted us to tell them that we had put more money down just so it could get approvedThat is how the second bank "approved" the loan when the first bank did notBecause they told the second bank that we put $3,down when it was only $1,They did this without us even being awareUA Auto Sales, please provide the refund policy Regards, [redacted]

Your title is in fact here in our the title department, after confirming with managementPlease accept our apologiesYou are free to pick it up any time you are availableRegards

We apologize for any inconveniences or confusionOur company policy regarding deposits is they are refundable if we cannot convey title or rightful ownership of the vehicleIf you misstated your income, failed your interview with the lending institution or were misleading in any way to influence the approval of your loan, it is treated as a breach of contract on your end and there are fees associated with such a caseWe do everything in our power to assist you with your purchase, in this case even found additional funding options after you failed to appease the original lender, but as you wished to withdraw from the deal and had the vehicle in your possession for a total of days, we feel very strongly about retaining the remainder of the deposit to cover fees such as restocking, tag cancellation, delivery costs, admin costs, wear and tear on the vehicle, mileage increase, floor plan pay off fees, contract shipping costs, etcThank you for understanding