UBIsoft has release an incomplete game called the divisionIt is full of hackers, bugs, and glitchesthis game was never tested or debugged before release and at time is completely unplayable
Falling through floors weeks and they still have not fixed it
Game talents are glitched and can be stacked to overpower and kill anything or anyone in gamethis is not what was intended from the developer but they still have not fixed this weeks into the release
Less than week of content in this OFFICIAL release of this game and they charged $for this game when it isn't even worth $with its existing content offered
PC version is riddled with hacks(3rd part programs) that allows people to shoot bullets in seconds, see through walls, teleport and fly through the map and walls, and an auto aim head shotmaking the content unplayable because you just get killed by these players
The product that was offered in their game trailer and their advertisements is not the actual product that they delivered on release
This company will not even refund money for future content they sold in their seasons pass when the game as it is right now is unplayable on the PC
I do not recommend buying The Division and I truly believe there needs to be better legislation put in place protecting consumers when buying a game product that is defective and or unfinished
Please consumers make sure to let this company UBIsoft release their game before buyingLet people play and review their product before purchaseThe Division is not the only broken game they put on the marketUBIsoft also release Watch Dogs that still to this date is broken and they have not fixed
This company really needs to better their quality control department and there should be a way for consumers to have an avenue to get their money refunded on game products that are not as advertised
Initial Business Response /* (1000, 5, 2014/04/23) */
Hello Mr ***,
I am sorry to hear that you have run into some issues with your copy of Rocksmith / Rocksmith CableAs you have mentioned, your game was purchased around the Oct - Nov time frame and currently out of the day
warrantyItems that are out of the day warranty period will require fees associated with replacementsKeep in mind, you also mentioned testing a second cable and having the same issueThis is a strong indicator that the cable may not be the problemFrom reviewing your case records, we also see that it was suggested to attempt running the game with a separate console and / or guitar if possibleIf you have access to these through local friends, that would be the best suggestion at the momentIf you are able to run these test, please contact our offices back by updating your support case through http://support.ubi.com with the resultsPlease refer to the previous response sent from *** for replacement details as that would be our correct policy regarding in and out of warranty replacementsWe thank you for your patience and will be looking forward to any case updates you may send
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated, it shouldn't matter what the purchase date is for support, especially since a brand new cable didn't solve the problemYou are asking the consumer to find someone else who has a spare game device which costs hundreds of dollars or to find another guitar which costs hundreds of dollars, both of which aren't going to happenYou are asking the consumer to replace a brand new cable on his dimeSometimes, you have to look past daysWithout the customer, there is no companyWhat it seems like, to me, is that as long as the customer purchases the first time, you don't give the slightest bit about what happens
Final Business Response /* (4000, 10, 2014/04/30) */
Hello Mr ***,
As previously mentioned, we do indeed require standard replacement fees for any items outside of the warranty periodOutside of this, the best we can offer is to have you send your item in and we will be happy to run some test on our end as wellIf the items are working properly, we will have to send them back to youIf you would like further troubleshooting for your issue, please feel free to update your support case with us and we will be happy to provide any other suggestions that we canWe apologize for the inconvenience and hope to assist you further in the future
Initial Business Response /* (1000, 5, 2015/01/13) */
We are sorry to hear that you did not enjoy your experience with Assassin's Creed UnityWe appreciate that you took the time to reach out to our support team because you were having issues with the game, as that is how we can provide
customer feedback to the development teams to ensure that issues our players are having can be addressedThe game has received significant updates and the developers continue to work to address issues that players are reportingThe Dead Kings DLC was released today and if you do choose to revisit the game again in the future you will have access to that content
We cannot provide you with Assassin's Creed Chronicles: China for free, because that additional content is no longer included with the Season Pass for the gameThe Season Pass ** no longer available because the Dead Kings DLC was made available for free to all owners of Assassin's Creed UnityIf you are interested in purchasing Assassin's Creed Chronicles: China it will be made available as a standalone title at some point in the futureWith regards to a refund, you will need to pursue a refund with the retailer that you purchased the game from in accordance with their return policy
Initial Consumer Rebuttal /* (3000, 8, 2015/01/15) */
The downloadable content being given out for free as compensation for the disaster that was Assassin's Creed Unity has been releasedThe first review indicates that Dead Kings is just as glitchy and broken as the original game http://kotaku.com/assassins-creed-unitys-dead-kings-dlc-is-disappointing-XXXXXXX...⇄ />
This is further confirmation that offering this downloadable content to make up for releasing the first game in an unfinished state is not sufficient
Final Business Response /* (4000, 15, 2015/01/20) */
Rest assured, we are reading your comments and take your complaint seriouslyWe cannot provide you with a refund for a game that you have completed and since it was purchased from another retailer they would be the only entity to provide you with a refund in accordance with their return policiesWe cannot provide you with Assassin's Creed China: Chronicles as this content was to be included with the Season Pass which you do not own
We of course want to find some middle ground that, and to that end we have requested that our support team re-open your case and try to find a way to assist you furtherWe only want the players of our games to be happy and the recommendation that you revisit the game was only made because of the substantial update that the Dead Kings DLC providesUltimately it is your choice on what games you wish to play, and we definitely want your consideration in the futureYou should expect an update to your original support case very soon and we appreciate your patience and understanding thus far
Final Consumer Response /* (2000, 17, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do take issue with a couple of your statements
"We cannot provide you with a refund for a game that you have completed and since it was purchased from another retailer they would be the only entity to provide you with a refund in accordance with their return policies."
This would be absolutely reasonable if it was just a situation where I didn't like a game that was delivered as advertised or if the retailer had some fault in the matterHowever, the retailer would be the one to lose money on the situation if they offered me a refundSince Ubisoft is the one that knowingly deceived people by releasing a game advertised as being complete when it was incomplete and massively broken, it doesn't make a single bit of sense for me to expect a retailer that has done nothing wrong to absorb the costIn fact, it is highly unethical for Ubisoft to even suggest that customers ask retailers to take on the cost of their poor decision to release an unfinished product
"We cannot provide you with Assassin's Creed China: Chronicles as this content was to be included with the Season Pass which you do not own."
If I owned the season pass, I wouldn't be requesting the game to begin withYou CAN provide me with ACC: ChinaIt's a game your company makesYou're free to make your own decision to provide me with any of your own games that you'd like to provide me withThere's no magical barrier preventing you from giving me something in this situationYou're choosing not toWhich is fine, if that's how you want to handle this, but it reflects very poorly on your company
As a company, you blatantly deceived your customers and intentionally released an unfinished product knowing it wouldn't meet your customers' expectations and would likely cause people lots of frustrationYou should be doing anything and everything you can to make it right for each customer affected to avoid a massive and permanent hit to your image
I opted to accept the resolution at this point because thankfully your customer service people finally agreed to something sensible: keep my case open until ACC: China comes out and if download codes are available at that time, that's what they'll send me (see? I told you - no magical barrier preventing it from happening)If they're not available, we'll work something else out at that time
If that falls through, I'll reopen this case and continue to pursue it until a satisfactory resolution is offered
Initial Business Response /* (1000, 5, 2015/05/13) */
Hi ***,
The teams assigned to support our online titles such as Might and Magic Heroes Online take such decision making seriouslyDue to the inherent significance of player banspermanent or otherwisesuch measures are carried out
only after careful investigation of their appropriateness
Due to these factors, we stand by the judgments made by the Might and Magic Heroes Online team in the issuance of this particular banWe cannot refund any purchases due to the termination of your account; please refer to item of our Terms of Use at the URL below
https://legal.ubi.com/termsofuse/
While we appreciate your interest in our titles, we cannot reverse this ban or any associated transactions placed using the banned accounts
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot agree with the response of
"such measures are carried out only after careful investigation of their appropriateness."
The "careful investigation" consisted of a very cold response from the support person saying "This is the standard procedure we have to follow, and is not up for discussion."
Basically, we didn't plead for their blessing of allowing of us in the same household to give them money prior to doing it - even though the ability certainly exists to allow it, they will not do it because they are unreasonable, and the terms of use are generally unreasonable if you read through them
It is also an improper expectation to set for a video game that persons in the same household are not allowed to play - especially given the nature of the game which encourages families to be able to play and enjoy the game together
By extension - Ubisoft does not want families to be able to enjoy their games togetherWellmaybebut only if you ask them really nicely beforehand
Hello ***,
I apologize for the inconvenience of this issueI have confirmed that the billing has been completed as of 9/at 4:PMHave you still not received your in-game content?
If you have not, we would like to submit a ticket on the
following site: *** They will be able to assist you with your issue
Hello ***,
I have found your case in our systemsYou were given that answer because support is not provided with the reasoning for why someone was bannedThe only information that they have access to is to know if you are banned and for how longThere are different ways that an
account can be banned and they are listed on the following page* ***
Initial Business Response /* (1000, 5, 2015/01/26) */
Sorry to hear that you are experiencing issues when playing Far Cry 4, specifically with the multiplayer component of the gameYou will want to continue to work with the support team to try to resolve any of the issues that you are
encountering with the game
With regards to a refund, you will need to pursue a refund with the retailer you purchased the game from in accordance with their return policiesWe would encourage you to continue to report any issues that you are having so that they can be reported on your behalf and so that you can be provided with troubleshooting steps for your side of the connection that may help to resolve these types of problems
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they know that no retail store will take back video game software once it has been openedThat is part of the problemVideo games industry worldwide is a billion dollar a year industryThat money is largely made of hard working people who see the ads and hype released from the game makers and than get the game and it is nothing as advertisedBut the share holders see first day release of the game and pre orders are awesome so bottom line they make moneyWhat they never see is the fact that the games are released faulty, damaged or not what they where advertised to beThe reason is you can not return them not to the retailer or to the company that made themUbisoft is one of the worse the game Watch dogs was promised to be something far more than what it was released asOther Ubisoft games where so bad they had to put a huge mega bite patch out to make the game half way playable and there are still issues with the game and its online serverThe fact that there is nothing anyone can do when they put a over hyped game or buy a game that the company later admits should not have been released in the state it was in not fair to the consumer, more importantly if it was not for us they would not be bottom line
Final Business Response /* (4000, 9, 2015/02/13) */
While we respect your frustration with regards to difficulty in returning an opened product, we believe that the best possible resolution of all would be to get your issues addressed so you can have the optimal experience with Far Cry
We were able to locate your tickets in our systemIt appears that some initial troubleshooting was provided, but that we did not hear back from you to offer further advice
Troubleshooting is a process--certain first steps must be taken to rule out possible causes and isolate the problemFor this reason, we encourage you to continue working with our support teams via your existing ticketsAt this point, only the opening steps have been covered, and our representatives would be happy to offer alternative troubleshooting in addition to what has already been provided
I would also stress the importance of updating one of your existing tickets rather than creating a new one on our support siteThis makes it easier for our support team to keep track of previously suggested troubleshooting and follow up with the most situationally appropriate next steps
Your patronage is important to use, as is ensuring your continued relationship with UbisoftOnce you reach back out to our support team, they will do whatever they can to address your issues as effectively as possible
Complaint: ***
I am rejecting this response because:
That email is long gone, sadlyIm sure you can go on with my request even without the email considering all the *rap I have been through with your company
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/04/21) */
After researching your account, we were able to locate your support contacts in the ticketing systemWe agree that it can be frustrating not to be able to access content in your gameThe good news is that this issue was addressed in a
recent patchYour content should be available to you now
While we are unable to provide a refund for this purchase, we want to ensure you are able to receive assistance with your game when you need itWe regret that you received that error message while attempting to update your ticketYou can always update a different support ticket or open a new ticket to alert an agent of the errorAlternatively, please do not hesitate to call the support phone number should you wish to do so
To reach the English Technical Support / Uplay Shop phone line, please use this number: +(XXX) XXX-XXXXAgents are available during business hours, which are 9am - Midnight (Eastern), Monday-Friday and 12pm - 9pm (Eastern), Saturday-SundayPlease note, customer support is closed on major holidays so that agents can enjoy time with their families and this could delay some responses during those periodsWe hope that this new information will resolve your complaint
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited weeks for this response? Is this a joke? This is the exactly same auto generated response I received the first email I received from Ubisoft and where did that get me
I want my money refunded 100%That's itNothing else will be acceptedI refuse to spend more of my time to troubleshoot your problemsYou try to hustle me out of more money and you get caught, the emphasis is on you to make rightYour customer service has failedYou should all be embarrassed
I am not happy with the effort I have been shown to help me, your paying customerI find it a joke that I waited weeks to get an auto generated email that I already receivedI don't whish to play your gameI want my money NOW!! FYII just finished putting in a complaint with my CC provided over this matterThey will settle this sooner than later
Have a good dayYou definitely make Ubisoft proud!
Final Business Response /* (4000, 10, 2015/05/07) */
Thank you for raising your concernsI know that the issues you have encountered while trying to contact our support team are frustratingWe want all of our customers to receive technical support when it is neededIt does appear that our customer support department has been waiting to determine whether we could help you with your content since April 8, The customer support department currently has a hour or less turnaround time for support ticketsIf you would prefer that mode of contact, I have alerted the support department as to your current situationI did review your attached imagesI noticed that you sent a picture of your computer and a mobile deviceThe process you are using is unclear to me, but the best advice I have using the information you have provided is to please try to use the computer to access your support ticket, rather than your mobile deviceIt would be helpful to know what happens when you click the link in your picture but if you are unable to click the link in the e-mail, you can access all of your support tickets, open and closed by logging into your account directly on Ubisoft's Customer Support site:
https://support.ubi.com
While it is not possible to provide a refund for purchased digital content, we believe your technical issue with the Valley of the Yeti content was resolved on April 15thWe would love to help you if you are still having difficulty accessing itYou would not need to make any additional purchases
Previous to that, you should have had access to all of the other season pass *** If this is not the case, we want to get you the proper supportAs this is a public forum and not best suited for technical assistance, we would like to make sure that you are able to contact our support departmentAlternately, I realize you are calling from Canada and we do offer a toll free option for Uplay shop direct customersPlease do feel free to give the Uplay Shop a call if the chat and e-mail options are unavailable to you
For your convenience, I've included all Technical Support and Uplay Shop Support contact information belowWe are just as eager as you are to get this resolved
+(XXX) XXX-XXXX Uplay Shop Support
+(XXX) XXX-XXXX Technical Support
https://support.ubi.com
Final Consumer Response /* (2000, 12, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the first real attempt at customer service I have received thus farI do use the word attempt as I'm not happy with a few of the comments mind youHere you are patting yourself on your back claiming you have a turn around time of hours or lessI submitted my first ticket April and it was not replied to until April Your statement is not true at allBTW, if I would have received this service you claim you provide, we probably wouldn't be having this spat nowI would probably still be playing your game and we would all be still be happy campers
The comment that customer service was waiting since April is also a crockDon't put that on me! I did take the time to reply back only for the ticket to not send with red type popped up to say the ticket was closedUbisoft customer service should have made it more of a point of resolving this issue the very first day the complaint was received through the Revdex.comYet Ubisoft customer service continued treating it as a joke! My first original issue was Ubisoft trying to double charge me for content I already paid forMy second issue was the issue of contacting your customer service and your ridiculous ticket system, and these issues quickly developed to a third issue of Ubisoft's extremely poor customer serviceI can't forgive the latter
I do accept this business proposal, as I got what I wantedI did receive a 100% refundMind you it was expedited through a complaint I submitted through my credit card providerI do not however accept the attempts and the lack of attempts made from their customer service team to resolve the first and second issues and especially not the third issue
As a final farewell, a note to inform you I will be spending my business elsewhereIt means I will refrain from spending my money on all of Ubisoft's product line, not just Far cryI fear the slightest issue may lead to relying on Ubisoft's CS team for help and I haven't had much luck with that
As for the technical issues, I am not sure if they are resolved or notI don't see how they would be as they were never really addressedI have not played the game since the beginning of April sometime and can't see myself playing it again anywaysI wont be answering any of the questions or offer any insights as I am not interested in helping solve Ubisoft's problems
They definitely weren't helpful to me
I will be sure to pass ** experience on to all who listen
Initial Business Response /* (1000, 6, 2015/12/28) */
Hello ***,
Thank you so much for reaching out to us, communication from our players is extremely helpful in our efforts to continually improve our games, services, and support
I was so glad to hear from the support team that
they were ultimately able to help you with your issueWe hope you continue to enjoy the gameThanks again and take care!
Initial Consumer Rebuttal /* (2000, 8, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business gave me a single day of experience bonus for the troubles
"I was so glad to hear from the support team that they were ultimately able to help you with your issueWe hope you continue to enjoy the gameThanks again and take care!"
The support team did nothing to fix my issue personally, and I still strongly believe that Ubisoft needs to work on products more prior to release
Ubisoft does a good job at responding to complaints, But fixing is another story
I accept the response and wish to close my case with the Revdex.com
Thanks Revdex.com for the assistance
Initial Business Response /* (1000, 5, 2014/12/26) */
We were unable to locate an existing support case with the email address used to file this complaintWe would encourage you to visit https://support.ubi.com to reach out to our support team so that they can try to resolve any issues that
you are encounteringPlease refer to the following website for the most up-to-date information concerning the transfer of DLC from the Xbox to the Xbox One: http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ />
We understand how frustrating this issue can be and hope to have this matter resolved as soon as possibleOn the next generation consoles, you can now download several Jimi Hendrix songs for free and we want to make sure you take advantage of that offer before it expires on January 31stPlease refer to the following website for the details: http://forums.ubi.com/showthread.php/XXXXXX-FAQ-Free-Jimi-Hendrix-DLC-offer-Foru...⇄ />
Initial Consumer Rebuttal /* (2000, 7, 2014/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If this is not resolved by Jan 10th I will reopen the complaint and demand a refundThank you for the response
Initial Business Response /* (1000, 6, 2015/02/07) */
We were able to locate an existing support case for you under the email address associated with your complaintThe information provided to you is correct and you will need to contact Microsoft for any issues regarding this Xbox One
bundle offer, including the codes provided
Sorry that you are having a frustrating time getting the games up and running on your new Xbox One, but there is nothing more that we can do for you in this situation
Initial Business Response /* (1000, 5, 2014/12/26) */
We were unable to locate and existing support case about this issue with the email address used to file this complaintWe would encourage you to visit https://support.ubi.com so that you can reach out to our support team so that they can
try to resolve any issues that you are havingWe understand how frustrating these issues can be and apologize that your experience with Rocksmith has been diminished because of thisPlease refer to the following website for the most up-to-date information regarding the DLC transfer: http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ />
For players on the next generation console, there are several new Jimi Hendrix songs that will be made available for free until January 31st Please make sure you take advantage of that promotion while those songs are still free, you can find more details on the following website: http://forums.ubi.com/showthread.php/XXXXXX-FAQ-Free-Jimi-Hendrix-DLC-offer-Foru...⇄ />
Sorry again for the frustration and we ask that you remain patient while we continue to work to get this issues resolved as soon as possible
Initial Consumer Rebuttal /* (3000, 7, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a well known, well documented issue, and the response given is the same response posted by Ubisoft employees on the Rocksmith support forumsOpening a ticket with Ubisoft support does nothing to resolve the problem; the support representatives continue to refer customers to Microsoft about the problem, and Microsoft continues to refer customers right back to Ubisoft
Today is the 57th day since the release of the software, and the downloadable content (hereafter DLC) is still unavailable
Here are two links to Ubisoft's own forums, with communications from Community Manager *** *** and others:
First, Rocksmith 2014's FAQ thread: http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ />
Next, the Rocksmith Xbox One Support Thread: http://forums.ubi.com/showthread.php/XXXXXX-Official-Rocksmith-2014-Support-Thre...⇄ />
The issue is well documented and acknowledged to exist by several Ubisoft employees, again including Community Manager *** *** There has been no discernible movement on fixing the problem within the last weeksFor the record, the Jimi Hendrix DLC is now available, but missed it's actual release date on the Xbox One
My problem is not isolated or uniqueEvery Xbox One customer is experiencing the loss of DLC, as well as myriad technical issues that makes the game unplayable
Ubisoft's response in no way mitigates the problems with the software they've releasedThe answer they have provided is the stock answer that has been put forward several times on their forumsThus, the response is completely unacceptable
Final Business Response /* (4000, 15, 2015/01/10) */
Sorry to hear that this issue has still not been fully resolved and that it is still causing you so much frustrationThe latest updated on the situation was posted January 6th on the following site: http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ />
Hopefully you are in the group of players that this issue has been completely resolved forIf not, just continue to remain patient and we will continue to work with the first-party teams to get all of the content to be available for you again on the next generation console
Final Consumer Response /* (4200, 17, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently, the person responding from Ubisoft hasn't read their own FAQ, linked in the response, very wellThe issue hasn't been resolved for anyone
At any rate, this no longer mattersI have called Microsoft Support, and they were able to give me a full refund for the game itself and all purchased DLCThis will be the last Ubisoft game I purchase, and I'd like Ubisoft to know that I have supported them for decades, but no longerThey've gone from being a great software company into something more akin to Activision or EA, consistently release broken products, and fail to resolve the issues within reasonable time
In addition, I will be frank and forthcoming about my experience with Xbox One Rocksmith 2014, and will do my best to dissuade anyone who asks me about the product from buying it
Initial Business Response /* (1000, 5, 2015/04/09) */
Hi ***,
We at Ubisoft place a very high priority on the quality of the gameplay experience we deliver to our playersWith regards to our multiplayer titles, this means we must be keenly vigilant in protecting the integrity of the
play environment for all users
I obviously cannot go into detail regarding our methods for detecting hackers and cheaters within our titles, but I can state without hesitation that the this process is held to strict standards and is very reliable
The Ghost Recon: Phantoms team has seen fit to suspend your account, and have expressed to you that this action is intended to be permanentWe stand by their decision
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your detection method, in-which I will not mention here until further action is needed, has a significant track record for positivesYou are telling me that you rely on something unreliable as your 'high standard'One particular positive is forcing unsupported game resolutions onto a game, there are multiple 3rd party applications that are able to achieve thisYour detection method detects this as I have attempted playing on a multi-monitor setup and was kicked immediately after enabling the utilityThis is game changing? Because I am able to afford a high-end machine capable of running games on multiple monitors that your game doesn't natively support? For your knowledge, there was also a massive false-positive ban on Battlefront, Battlefield 3, Battlefield 4...I am certain the list goes onBattlefields official Twitter page announces the flaw publicy: "We are investigating a recent unwarranted P***er banWe're working to resolve this as soon as possibleThank you for your patience."
I don't need your line of pathetic assurance of the flawed detection system that you utilizeYou simply can not ignore the fact that false-positives are indeed occuring with the same detection you use
If you would prefer, I would be more than happy to share the rest of my investigations in a detailed rightup outlining flaws in the detection system to the general publicI would assume since you cherish your faulty detection, you were completely positive there wouldn't be that one person that stands out from the croud
Final Business Response /* (4000, 9, 2015/04/28) */
I can only reiterate what has been stated be, which is to defer to the expertise of the Ghost Recon Phantoms teamsRegarding your other points, we cannot speak to the quality of moderation systems that Ubisoft had no hand in developing
Permanent bansdue to their severityare issued with utmost prudenceThis action will not be reverted
Uplay is a joke, I've had nothing but troubles even logging in to their site Password reset after reset, calling customer service twice, and still getting offered no solution How can a company that controls my log-in, which allows me to play the games I purchased from said company, not be able to get me logged in? They don't care about their customers and it shows I won't buy anything from Ubisoft again
Initial Business Response /* (1000, 5, 2015/08/03) */
Hello ***,
Thank you for reaching out to us regarding your disputeI am sorry to hear that you have experienced difficulty getting your case resolvedI know it can be frustrating to be unable to play a game you loveYour Ghost
Recon Phantoms dispute has been re-opened for a more detailed investigationYou will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution
If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support(Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.)
Regards,
***
Senior Lead Support Representative
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back
Thanks for your help,
Regards
Initial Business Response /* (1000, 8, 2014/02/18) */
Hello Ms [redacted],
Thank you for expressing your concern with the item you have purchased. Please understand that the January - February time frame is typically a high contact volume time do to the holiday seasons having just passed. After...
researching your issue and history, we see that you are currently being assisted by our support agents. In order to continue assistance, please update your current support ticket with the requested information. Once done, we should be able to continue and hopefully solve your issue. We thank you for your patience and hope to hear back from you soon.
Initial Business Response /* (1000, 6, 2015/04/09) */
Hi [redacted],
We've looked into this issue for you. I was able to locate your existing ticket in our system, and it looks like the issue has been resolved. The title you've purchased has been added to your account directly, and we have...
also issued you a 30% off coupon code for use on a future purchase placed via the Uplay Shop.
We do apologize for the frustration, and hope you enjoy Far Cry 4!
Initial Consumer Rebuttal /* (2000, 8, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll accept it because it is over, but offering 30% coupon so we'll spend more money with you is crazy. I'd rather never give your company another dime than use a 30% off coupon and give you even more money.
You are making even a profit even with a 30% off coupon so you win all the way around.
I have located the case that you have with us and do see the amount of correspondence and the effort that you have already shown. Earlier today at 3pm, your case was updated by the agent working on that case with troubleshooting steps for you to try. Please try...
those and then update your case with us and we will gladly continue to assist you. For reference your case # is [redacted].
Initial Business Response /* (1000, 5, 2016/01/11) */
Hello [redacted],
We appreciate your effort to reach out to us and we're very sorry to hear that you've run into issues connecting to your game. Our team is working hard to address any issues and also keep our community informed of progress....
Please see the "Top Priorities and Known Issues" thread on the official forums for updates.
If you're experiencing anything not covered in that thread or have additional questions or feedback, please contact our support team through support.ubi.com so we can address it ASAP. In fact, please don't hesitate to contact support any time. Our goal is to deliver a fun and satisfying gaming experience, and your feedback is instrumental in helping us make that happen. Thanks!
UBIsoft has release an incomplete game called the divisionIt is full of hackers, bugs, and glitchesthis game was never tested or debugged before release and at time is completely unplayable
Falling through floors weeks and they still have not fixed it
Game talents are glitched and can be stacked to overpower and kill anything or anyone in gamethis is not what was intended from the developer but they still have not fixed this weeks into the release
Less than week of content in this OFFICIAL release of this game and they charged $for this game when it isn't even worth $with its existing content offered
PC version is riddled with hacks(3rd part programs) that allows people to shoot bullets in seconds, see through walls, teleport and fly through the map and walls, and an auto aim head shotmaking the content unplayable because you just get killed by these players
The product that was offered in their game trailer and their advertisements is not the actual product that they delivered on release
This company will not even refund money for future content they sold in their seasons pass when the game as it is right now is unplayable on the PC
I do not recommend buying The Division and I truly believe there needs to be better legislation put in place protecting consumers when buying a game product that is defective and or unfinished
Please consumers make sure to let this company UBIsoft release their game before buyingLet people play and review their product before purchaseThe Division is not the only broken game they put on the marketUBIsoft also release Watch Dogs that still to this date is broken and they have not fixed
This company really needs to better their quality control department and there should be a way for consumers to have an avenue to get their money refunded on game products that are not as advertised
Initial Business Response /* (1000, 5, 2014/04/23) */
Hello Mr ***,
I am sorry to hear that you have run into some issues with your copy of Rocksmith / Rocksmith CableAs you have mentioned, your game was purchased around the Oct - Nov time frame and currently out of the day
warrantyItems that are out of the day warranty period will require fees associated with replacementsKeep in mind, you also mentioned testing a second cable and having the same issueThis is a strong indicator that the cable may not be the problemFrom reviewing your case records, we also see that it was suggested to attempt running the game with a separate console and / or guitar if possibleIf you have access to these through local friends, that would be the best suggestion at the momentIf you are able to run these test, please contact our offices back by updating your support case through http://support.ubi.com with the resultsPlease refer to the previous response sent from *** for replacement details as that would be our correct policy regarding in and out of warranty replacementsWe thank you for your patience and will be looking forward to any case updates you may send
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated, it shouldn't matter what the purchase date is for support, especially since a brand new cable didn't solve the problemYou are asking the consumer to find someone else who has a spare game device which costs hundreds of dollars or to find another guitar which costs hundreds of dollars, both of which aren't going to happenYou are asking the consumer to replace a brand new cable on his dimeSometimes, you have to look past daysWithout the customer, there is no companyWhat it seems like, to me, is that as long as the customer purchases the first time, you don't give the slightest bit about what happens
Final Business Response /* (4000, 10, 2014/04/30) */
Hello Mr ***,
As previously mentioned, we do indeed require standard replacement fees for any items outside of the warranty periodOutside of this, the best we can offer is to have you send your item in and we will be happy to run some test on our end as wellIf the items are working properly, we will have to send them back to youIf you would like further troubleshooting for your issue, please feel free to update your support case with us and we will be happy to provide any other suggestions that we canWe apologize for the inconvenience and hope to assist you further in the future
Initial Business Response /* (1000, 5, 2015/01/13) */
We are sorry to hear that you did not enjoy your experience with Assassin's Creed UnityWe appreciate that you took the time to reach out to our support team because you were having issues with the game, as that is how we can provide
customer feedback to the development teams to ensure that issues our players are having can be addressedThe game has received significant updates and the developers continue to work to address issues that players are reportingThe Dead Kings DLC was released today and if you do choose to revisit the game again in the future you will have access to that content
We cannot provide you with Assassin's Creed Chronicles: China for free, because that additional content is no longer included with the Season Pass for the gameThe Season Pass ** no longer available because the Dead Kings DLC was made available for free to all owners of Assassin's Creed UnityIf you are interested in purchasing Assassin's Creed Chronicles: China it will be made available as a standalone title at some point in the futureWith regards to a refund, you will need to pursue a refund with the retailer that you purchased the game from in accordance with their return policy
Initial Consumer Rebuttal /* (3000, 8, 2015/01/15) */
The downloadable content being given out for free as compensation for the disaster that was Assassin's Creed Unity has been releasedThe first review indicates that Dead Kings is just as glitchy and broken as the original game
http://kotaku.com/assassins-creed-unitys-dead-kings-dlc-is-disappointing-XXXXXXX...⇄ /> This is further confirmation that offering this downloadable content to make up for releasing the first game in an unfinished state is not sufficient
Final Business Response /* (4000, 15, 2015/01/20) */
Rest assured, we are reading your comments and take your complaint seriouslyWe cannot provide you with a refund for a game that you have completed and since it was purchased from another retailer they would be the only entity to provide you with a refund in accordance with their return policiesWe cannot provide you with Assassin's Creed China: Chronicles as this content was to be included with the Season Pass which you do not own
We of course want to find some middle ground that, and to that end we have requested that our support team re-open your case and try to find a way to assist you furtherWe only want the players of our games to be happy and the recommendation that you revisit the game was only made because of the substantial update that the Dead Kings DLC providesUltimately it is your choice on what games you wish to play, and we definitely want your consideration in the futureYou should expect an update to your original support case very soon and we appreciate your patience and understanding thus far
Final Consumer Response /* (2000, 17, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do take issue with a couple of your statements
"We cannot provide you with a refund for a game that you have completed and since it was purchased from another retailer they would be the only entity to provide you with a refund in accordance with their return policies."
This would be absolutely reasonable if it was just a situation where I didn't like a game that was delivered as advertised or if the retailer had some fault in the matterHowever, the retailer would be the one to lose money on the situation if they offered me a refundSince Ubisoft is the one that knowingly deceived people by releasing a game advertised as being complete when it was incomplete and massively broken, it doesn't make a single bit of sense for me to expect a retailer that has done nothing wrong to absorb the costIn fact, it is highly unethical for Ubisoft to even suggest that customers ask retailers to take on the cost of their poor decision to release an unfinished product
"We cannot provide you with Assassin's Creed China: Chronicles as this content was to be included with the Season Pass which you do not own."
If I owned the season pass, I wouldn't be requesting the game to begin withYou CAN provide me with ACC: ChinaIt's a game your company makesYou're free to make your own decision to provide me with any of your own games that you'd like to provide me withThere's no magical barrier preventing you from giving me something in this situationYou're choosing not toWhich is fine, if that's how you want to handle this, but it reflects very poorly on your company
As a company, you blatantly deceived your customers and intentionally released an unfinished product knowing it wouldn't meet your customers' expectations and would likely cause people lots of frustrationYou should be doing anything and everything you can to make it right for each customer affected to avoid a massive and permanent hit to your image
I opted to accept the resolution at this point because thankfully your customer service people finally agreed to something sensible: keep my case open until ACC: China comes out and if download codes are available at that time, that's what they'll send me (see? I told you - no magical barrier preventing it from happening)If they're not available, we'll work something else out at that time
If that falls through, I'll reopen this case and continue to pursue it until a satisfactory resolution is offered
Initial Business Response /* (1000, 5, 2015/05/13) */
Hi ***,
The teams assigned to support our online titles such as Might and Magic Heroes Online take such decision making seriouslyDue to the inherent significance of player banspermanent or otherwisesuch measures are carried out
only after careful investigation of their appropriateness
Due to these factors, we stand by the judgments made by the Might and Magic Heroes Online team in the issuance of this particular banWe cannot refund any purchases due to the termination of your account; please refer to item of our Terms of Use at the URL below
https://legal.ubi.com/termsofuse/
While we appreciate your interest in our titles, we cannot reverse this ban or any associated transactions placed using the banned accounts
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot agree with the response of
"such measures are carried out only after careful investigation of their appropriateness."
The "careful investigation" consisted of a very cold response from the support person saying "This is the standard procedure we have to follow, and is not up for discussion."
Basically, we didn't plead for their blessing of allowing of us in the same household to give them money prior to doing it - even though the ability certainly exists to allow it, they will not do it because they are unreasonable, and the terms of use are generally unreasonable if you read through them
It is also an improper expectation to set for a video game that persons in the same household are not allowed to play - especially given the nature of the game which encourages families to be able to play and enjoy the game together
By extension - Ubisoft does not want families to be able to enjoy their games togetherWellmaybebut only if you ask them really nicely beforehand
Hello ***,
I apologize for the inconvenience of this issueI have confirmed that the billing has been completed as of 9/at 4:PMHave you still not received your in-game content?
If you have not, we would like to submit a ticket on the
following site: *** They will be able to assist you with your issue
Hello ***,
I have found your case in our systemsYou were given that answer because support is not provided with the reasoning for why someone was bannedThe only information that they have access to is to know if you are banned and for how longThere are different ways that an
account can be banned and they are listed on the following page* ***
Initial Business Response /* (1000, 5, 2015/01/26) */
Sorry to hear that you are experiencing issues when playing Far Cry 4, specifically with the multiplayer component of the gameYou will want to continue to work with the support team to try to resolve any of the issues that you are
encountering with the game
With regards to a refund, you will need to pursue a refund with the retailer you purchased the game from in accordance with their return policiesWe would encourage you to continue to report any issues that you are having so that they can be reported on your behalf and so that you can be provided with troubleshooting steps for your side of the connection that may help to resolve these types of problems
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they know that no retail store will take back video game software once it has been openedThat is part of the problemVideo games industry worldwide is a billion dollar a year industryThat money is largely made of hard working people who see the ads and hype released from the game makers and than get the game and it is nothing as advertisedBut the share holders see first day release of the game and pre orders are awesome so bottom line they make moneyWhat they never see is the fact that the games are released faulty, damaged or not what they where advertised to beThe reason is you can not return them not to the retailer or to the company that made themUbisoft is one of the worse the game Watch dogs was promised to be something far more than what it was released asOther Ubisoft games where so bad they had to put a huge mega bite patch out to make the game half way playable and there are still issues with the game and its online serverThe fact that there is nothing anyone can do when they put a over hyped game or buy a game that the company later admits should not have been released in the state it was in not fair to the consumer, more importantly if it was not for us they would not be bottom line
Final Business Response /* (4000, 9, 2015/02/13) */
While we respect your frustration with regards to difficulty in returning an opened product, we believe that the best possible resolution of all would be to get your issues addressed so you can have the optimal experience with Far Cry
We were able to locate your tickets in our systemIt appears that some initial troubleshooting was provided, but that we did not hear back from you to offer further advice
Troubleshooting is a process--certain first steps must be taken to rule out possible causes and isolate the problemFor this reason, we encourage you to continue working with our support teams via your existing ticketsAt this point, only the opening steps have been covered, and our representatives would be happy to offer alternative troubleshooting in addition to what has already been provided
I would also stress the importance of updating one of your existing tickets rather than creating a new one on our support siteThis makes it easier for our support team to keep track of previously suggested troubleshooting and follow up with the most situationally appropriate next steps
Your patronage is important to use, as is ensuring your continued relationship with UbisoftOnce you reach back out to our support team, they will do whatever they can to address your issues as effectively as possible
Complaint: ***
I am rejecting this response because:
That email is long gone, sadlyIm sure you can go on with my request even without the email considering all the *rap I have been through with your company
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/04/21) */
After researching your account, we were able to locate your support contacts in the ticketing systemWe agree that it can be frustrating not to be able to access content in your gameThe good news is that this issue was addressed in a
recent patchYour content should be available to you now
While we are unable to provide a refund for this purchase, we want to ensure you are able to receive assistance with your game when you need itWe regret that you received that error message while attempting to update your ticketYou can always update a different support ticket or open a new ticket to alert an agent of the errorAlternatively, please do not hesitate to call the support phone number should you wish to do so
To reach the English Technical Support / Uplay Shop phone line, please use this number: +(XXX) XXX-XXXXAgents are available during business hours, which are 9am - Midnight (Eastern), Monday-Friday and 12pm - 9pm (Eastern), Saturday-SundayPlease note, customer support is closed on major holidays so that agents can enjoy time with their families and this could delay some responses during those periodsWe hope that this new information will resolve your complaint
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited weeks for this response? Is this a joke? This is the exactly same auto generated response I received the first email I received from Ubisoft and where did that get me
I want my money refunded 100%That's itNothing else will be acceptedI refuse to spend more of my time to troubleshoot your problemsYou try to hustle me out of more money and you get caught, the emphasis is on you to make rightYour customer service has failedYou should all be embarrassed
I am not happy with the effort I have been shown to help me, your paying customerI find it a joke that I waited weeks to get an auto generated email that I already receivedI don't whish to play your gameI want my money NOW!! FYII just finished putting in a complaint with my CC provided over this matterThey will settle this sooner than later
Have a good dayYou definitely make Ubisoft proud!
Final Business Response /* (4000, 10, 2015/05/07) */
Thank you for raising your concernsI know that the issues you have encountered while trying to contact our support team are frustratingWe want all of our customers to receive technical support when it is neededIt does appear that our customer support department has been waiting to determine whether we could help you with your content since April 8, The customer support department currently has a hour or less turnaround time for support ticketsIf you would prefer that mode of contact, I have alerted the support department as to your current situationI did review your attached imagesI noticed that you sent a picture of your computer and a mobile deviceThe process you are using is unclear to me, but the best advice I have using the information you have provided is to please try to use the computer to access your support ticket, rather than your mobile deviceIt would be helpful to know what happens when you click the link in your picture but if you are unable to click the link in the e-mail, you can access all of your support tickets, open and closed by logging into your account directly on Ubisoft's Customer Support site:
https://support.ubi.com
While it is not possible to provide a refund for purchased digital content, we believe your technical issue with the Valley of the Yeti content was resolved on April 15thWe would love to help you if you are still having difficulty accessing itYou would not need to make any additional purchases
Previous to that, you should have had access to all of the other season pass *** If this is not the case, we want to get you the proper supportAs this is a public forum and not best suited for technical assistance, we would like to make sure that you are able to contact our support departmentAlternately, I realize you are calling from Canada and we do offer a toll free option for Uplay shop direct customersPlease do feel free to give the Uplay Shop a call if the chat and e-mail options are unavailable to you
For your convenience, I've included all Technical Support and Uplay Shop Support contact information belowWe are just as eager as you are to get this resolved
+(XXX) XXX-XXXX Uplay Shop Support
+(XXX) XXX-XXXX Technical Support
https://support.ubi.com
Final Consumer Response /* (2000, 12, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the first real attempt at customer service I have received thus farI do use the word attempt as I'm not happy with a few of the comments mind youHere you are patting yourself on your back claiming you have a turn around time of hours or lessI submitted my first ticket April and it was not replied to until April Your statement is not true at allBTW, if I would have received this service you claim you provide, we probably wouldn't be having this spat nowI would probably still be playing your game and we would all be still be happy campers
The comment that customer service was waiting since April is also a crockDon't put that on me! I did take the time to reply back only for the ticket to not send with red type popped up to say the ticket was closedUbisoft customer service should have made it more of a point of resolving this issue the very first day the complaint was received through the Revdex.comYet Ubisoft customer service continued treating it as a joke! My first original issue was Ubisoft trying to double charge me for content I already paid forMy second issue was the issue of contacting your customer service and your ridiculous ticket system, and these issues quickly developed to a third issue of Ubisoft's extremely poor customer serviceI can't forgive the latter
I do accept this business proposal, as I got what I wantedI did receive a 100% refundMind you it was expedited through a complaint I submitted through my credit card providerI do not however accept the attempts and the lack of attempts made from their customer service team to resolve the first and second issues and especially not the third issue
As a final farewell, a note to inform you I will be spending my business elsewhereIt means I will refrain from spending my money on all of Ubisoft's product line, not just Far cryI fear the slightest issue may lead to relying on Ubisoft's CS team for help and I haven't had much luck with that
As for the technical issues, I am not sure if they are resolved or notI don't see how they would be as they were never really addressedI have not played the game since the beginning of April sometime and can't see myself playing it again anywaysI wont be answering any of the questions or offer any insights as I am not interested in helping solve Ubisoft's problems
They definitely weren't helpful to me
I will be sure to pass ** experience on to all who listen
Initial Business Response /* (1000, 6, 2015/12/28) */
Hello ***,
Thank you so much for reaching out to us, communication from our players is extremely helpful in our efforts to continually improve our games, services, and support
I was so glad to hear from the support team that
they were ultimately able to help you with your issueWe hope you continue to enjoy the gameThanks again and take care!
Initial Consumer Rebuttal /* (2000, 8, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business gave me a single day of experience bonus for the troubles
"I was so glad to hear from the support team that they were ultimately able to help you with your issueWe hope you continue to enjoy the gameThanks again and take care!"
The support team did nothing to fix my issue personally, and I still strongly believe that Ubisoft needs to work on products more prior to release
Ubisoft does a good job at responding to complaints, But fixing is another story
I accept the response and wish to close my case with the Revdex.com
Thanks Revdex.com for the assistance
Initial Business Response /* (1000, 5, 2014/12/26) */
We were unable to locate an existing support case with the email address used to file this complaintWe would encourage you to visit https://support.ubi.com to reach out to our support team so that they can try to resolve any issues that
you are encounteringPlease refer to the following website for the most up-to-date information concerning the transfer of DLC from the Xbox to the Xbox One:
http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ /> We understand how frustrating this issue can be and hope to have this matter resolved as soon as possibleOn the next generation consoles, you can now download several Jimi Hendrix songs for free and we want to make sure you take advantage of that offer before it expires on January 31stPlease refer to the following website for the details:
http://forums.ubi.com/showthread.php/XXXXXX-FAQ-Free-Jimi-Hendrix-DLC-offer-Foru...⇄ /> Initial Consumer Rebuttal /* (2000, 7, 2014/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If this is not resolved by Jan 10th I will reopen the complaint and demand a refundThank you for the response
Initial Business Response /* (1000, 6, 2015/02/07) */
We were able to locate an existing support case for you under the email address associated with your complaintThe information provided to you is correct and you will need to contact Microsoft for any issues regarding this Xbox One
bundle offer, including the codes provided
Sorry that you are having a frustrating time getting the games up and running on your new Xbox One, but there is nothing more that we can do for you in this situation
Initial Business Response /* (1000, 5, 2014/12/26) */
We were unable to locate and existing support case about this issue with the email address used to file this complaintWe would encourage you to visit https://support.ubi.com so that you can reach out to our support team so that they can
try to resolve any issues that you are havingWe understand how frustrating these issues can be and apologize that your experience with Rocksmith has been diminished because of thisPlease refer to the following website for the most up-to-date information regarding the DLC transfer:
http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ /> For players on the next generation console, there are several new Jimi Hendrix songs that will be made available for free until January 31st Please make sure you take advantage of that promotion while those songs are still free, you can find more details on the following website:
http://forums.ubi.com/showthread.php/XXXXXX-FAQ-Free-Jimi-Hendrix-DLC-offer-Foru...⇄ /> Sorry again for the frustration and we ask that you remain patient while we continue to work to get this issues resolved as soon as possible
Initial Consumer Rebuttal /* (3000, 7, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a well known, well documented issue, and the response given is the same response posted by Ubisoft employees on the Rocksmith support forumsOpening a ticket with Ubisoft support does nothing to resolve the problem; the support representatives continue to refer customers to Microsoft about the problem, and Microsoft continues to refer customers right back to Ubisoft
Today is the 57th day since the release of the software, and the downloadable content (hereafter DLC) is still unavailable
Here are two links to Ubisoft's own forums, with communications from Community Manager *** *** and others:
First, Rocksmith 2014's FAQ thread:
http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ /> Next, the Rocksmith Xbox One Support Thread:
http://forums.ubi.com/showthread.php/XXXXXX-Official-Rocksmith-2014-Support-Thre...⇄ /> The issue is well documented and acknowledged to exist by several Ubisoft employees, again including Community Manager *** *** There has been no discernible movement on fixing the problem within the last weeksFor the record, the Jimi Hendrix DLC is now available, but missed it's actual release date on the Xbox One
My problem is not isolated or uniqueEvery Xbox One customer is experiencing the loss of DLC, as well as myriad technical issues that makes the game unplayable
Ubisoft's response in no way mitigates the problems with the software they've releasedThe answer they have provided is the stock answer that has been put forward several times on their forumsThus, the response is completely unacceptable
Final Business Response /* (4000, 15, 2015/01/10) */
Sorry to hear that this issue has still not been fully resolved and that it is still causing you so much frustrationThe latest updated on the situation was posted January 6th on the following site:
http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ /> Hopefully you are in the group of players that this issue has been completely resolved forIf not, just continue to remain patient and we will continue to work with the first-party teams to get all of the content to be available for you again on the next generation console
Final Consumer Response /* (4200, 17, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently, the person responding from Ubisoft hasn't read their own FAQ, linked in the response, very wellThe issue hasn't been resolved for anyone
At any rate, this no longer mattersI have called Microsoft Support, and they were able to give me a full refund for the game itself and all purchased DLCThis will be the last Ubisoft game I purchase, and I'd like Ubisoft to know that I have supported them for decades, but no longerThey've gone from being a great software company into something more akin to Activision or EA, consistently release broken products, and fail to resolve the issues within reasonable time
In addition, I will be frank and forthcoming about my experience with Xbox One Rocksmith 2014, and will do my best to dissuade anyone who asks me about the product from buying it
Initial Business Response /* (1000, 5, 2015/04/09) */
Hi ***,
We at Ubisoft place a very high priority on the quality of the gameplay experience we deliver to our playersWith regards to our multiplayer titles, this means we must be keenly vigilant in protecting the integrity of the
play environment for all users
I obviously cannot go into detail regarding our methods for detecting hackers and cheaters within our titles, but I can state without hesitation that the this process is held to strict standards and is very reliable
The Ghost Recon: Phantoms team has seen fit to suspend your account, and have expressed to you that this action is intended to be permanentWe stand by their decision
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your detection method, in-which I will not mention here until further action is needed, has a significant track record for positivesYou are telling me that you rely on something unreliable as your 'high standard'One particular positive is forcing unsupported game resolutions onto a game, there are multiple 3rd party applications that are able to achieve thisYour detection method detects this as I have attempted playing on a multi-monitor setup and was kicked immediately after enabling the utilityThis is game changing? Because I am able to afford a high-end machine capable of running games on multiple monitors that your game doesn't natively support? For your knowledge, there was also a massive false-positive ban on Battlefront, Battlefield 3, Battlefield 4...I am certain the list goes onBattlefields official Twitter page announces the flaw publicy: "We are investigating a recent unwarranted P***er banWe're working to resolve this as soon as possibleThank you for your patience."
I don't need your line of pathetic assurance of the flawed detection system that you utilizeYou simply can not ignore the fact that false-positives are indeed occuring with the same detection you use
If you would prefer, I would be more than happy to share the rest of my investigations in a detailed rightup outlining flaws in the detection system to the general publicI would assume since you cherish your faulty detection, you were completely positive there wouldn't be that one person that stands out from the croud
Final Business Response /* (4000, 9, 2015/04/28) */
I can only reiterate what has been stated be, which is to defer to the expertise of the Ghost Recon Phantoms teamsRegarding your other points, we cannot speak to the quality of moderation systems that Ubisoft had no hand in developing
Permanent bansdue to their severityare issued with utmost prudenceThis action will not be reverted
Uplay is a joke, I've had nothing but troubles even logging in to their site Password reset after reset, calling customer service twice, and still getting offered no solution How can a company that controls my log-in, which allows me to play the games I purchased from said company, not be able to get me logged in? They don't care about their customers and it shows I won't buy anything from Ubisoft again
Initial Business Response /* (1000, 5, 2015/08/03) */
Hello ***,
Thank you for reaching out to us regarding your disputeI am sorry to hear that you have experienced difficulty getting your case resolvedI know it can be frustrating to be unable to play a game you loveYour Ghost
Recon Phantoms dispute has been re-opened for a more detailed investigationYou will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution
If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support(Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.)
Regards,
***
Senior Lead Support Representative
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back
Thanks for your help,
Regards
Initial Business Response /* (1000, 8, 2014/02/18) */
Hello Ms [redacted],
Thank you for expressing your concern with the item you have purchased. Please understand that the January - February time frame is typically a high contact volume time do to the holiday seasons having just passed. After...
researching your issue and history, we see that you are currently being assisted by our support agents. In order to continue assistance, please update your current support ticket with the requested information. Once done, we should be able to continue and hopefully solve your issue. We thank you for your patience and hope to hear back from you soon.
Initial Business Response /* (1000, 6, 2015/04/09) */
Hi [redacted],
We've looked into this issue for you. I was able to locate your existing ticket in our system, and it looks like the issue has been resolved. The title you've purchased has been added to your account directly, and we have...
also issued you a 30% off coupon code for use on a future purchase placed via the Uplay Shop.
We do apologize for the frustration, and hope you enjoy Far Cry 4!
Initial Consumer Rebuttal /* (2000, 8, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll accept it because it is over, but offering 30% coupon so we'll spend more money with you is crazy. I'd rather never give your company another dime than use a 30% off coupon and give you even more money.
You are making even a profit even with a 30% off coupon so you win all the way around.
Hello [redacted],
I have located the case that you have with us and do see the amount of correspondence and the effort that you have already shown. Earlier today at 3pm, your case was updated by the agent working on that case with troubleshooting steps for you to try. Please try...
those and then update your case with us and we will gladly continue to assist you. For reference your case # is [redacted].
Initial Business Response /* (1000, 5, 2016/01/11) */
Hello [redacted],
We appreciate your effort to reach out to us and we're very sorry to hear that you've run into issues connecting to your game. Our team is working hard to address any issues and also keep our community informed of progress....
Please see the "Top Priorities and Known Issues" thread on the official forums for updates.
If you're experiencing anything not covered in that thread or have additional questions or feedback, please contact our support team through support.ubi.com so we can address it ASAP. In fact, please don't hesitate to contact support any time. Our goal is to deliver a fun and satisfying gaming experience, and your feedback is instrumental in helping us make that happen. Thanks!