Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by the billing department and they said they would submit the corrected claim on 10/My insurance has not yet received a corrected claim, but they have until 11/to process and pay on the claimI would like to hold my complaint until I am able to review the claim with my insurance, and then review my revised bill with the billing departmentWhile the billing department has attempted to remedy the situation, they did not make any sort of apology for the poor customer service I received and stated that "these things sometimes just take a while"
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The hospital claim for ED services on 5/24/14 is processed and paid by Blue Shield, Blue Shield applied a $100 copay and $ 352.63 to coinsurance. You paid a $100 at the time of service, so the current balance due is $ 352.63. On October 24, 2014, a bill for $352.63 generated to you at [redacted]. I printed the statement and personally mailed it you today at the same address in case you haven't received it yet. I included an itemization. The account is back at Level 1. It will move to Level 2 the next billing cycle on 11/24 and to Level 3 on Dec. 24. Our standard billing practice is to bill patiets three times in 30 day cycles.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We contacted the patient today and informed her that the claim in question was corrected and rebilled to her insurance today. We apologize for the delay in responding and correcting the claim and will use the feedback she provided for training purposes to improve Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by the billing department and they said they would submit the corrected claim on 10/My insurance has not yet received a corrected claim, but they have until 11/to process and pay on the claimI would like to hold my complaint until I am able to review the claim with my insurance, and then review my revised bill with the billing departmentWhile the billing department has attempted to remedy the situation, they did not make any sort of apology for the poor customer service I received and stated that "these things sometimes just take a while"
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The hospital claim for ED services on 5/24/14 is processed and paid by Blue Shield, Blue Shield applied a $100 copay and $ 352.63 to coinsurance. You paid a $100 at the time of service, so the current balance due is $ 352.63. On October 24, 2014, a bill for $352.63 generated to you at [redacted]. I printed the statement and personally mailed it you today at the same address in case you haven't received it yet. I included an itemization. The account is back at Level 1. It will move to Level 2 the next billing cycle on 11/24 and to Level 3 on Dec. 24. Our standard billing practice is to bill patiets three times in 30 day cycles.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We contacted the patient today and informed her that the claim in question was corrected and rebilled to her insurance today. We apologize for the delay in responding and correcting the claim and will use the feedback she provided for training purposes to improve Customer Service.