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UCD School of Dental Medicine

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UCD School of Dental Medicine Reviews (9)

Complaint: [redacted] I am rejecting this response because: I had requested my dental records weeks prior to the meeting with [redacted] as so I could read the dental notes from that particular procedure and their admin assistant was told to tell me I had to go through the patient Representative [redacted] I called [redacted] and had to leave a message and she never responded? So when it came time for the meeting with [redacted] I didn't have my dental recordsWhich I believe they did on purposeWhen I asked [redacted] in the meeting she said she hasn't had time to check her messages? So during the meeting I couldn't compare as to what [redacted] was saying against my records? He did confess that the dentist at the time of this procedure should have made me aware and communicated with me of how deep this cavity was and all the things that could happen with it in the future? [redacted] apologized for that dentist not doing that.Which leads me to believe they new the cavity was deep and didn't take the proper steps to be sure it was filled completely.? I have tried calling [redacted] patient representative twice after this meeting took place to retrieve my medical records and she still has not returned my phone call? It's like they don't want me to see my dental records from that procedure because I am getting no response from them? ? Sincerely, [redacted]

I was made aware of [redacted] ’s request for records at the 2/18/meetingShe did leave a message on 2/17/16, which I apologized for not returningIt is important to note that the patient advocate VM indicates that we will return patient calls within 1-business daysAfter reviewing [redacted] ’s chart and discussing the information with our records clerk, she confirmed that she sent [redacted] ’s record on 2/17/at 4:pm via an encrypted email to the email on [redacted] 's chartI called [redacted] today and left a voicemail to inform her and also to let her know I’d be happy to process the information againWe also expedited the records process for [redacted] as normally records request are processed within 5-business days

Tell us why here*** *** ***, Chairman of the restorative dentistry department at the School of Dental Medicine met with *** *** *** on February 18, to discuss her concerns*** *** expressed concerns regarding the filling that was completed in April *** ***
reviewed the radiographs in detail with *** ***, showing her that the restoration appeared normalHer need for endodontic therapy was likely the result of cumulative pulpal trauma*** *** gave *** *** feedback regarding her experience at the schoolIt is important to note that prior to this meeting *** *** called to ask who made refund decisions in the student clinic and was given *** *** *** name*** *** never personally treated the patient, the procedure was done in the student clinic, and given the patient concern *** *** scheduled time to further discuss this matter with the patient assuming all was clarified

May 11, 2018CUSDM Response to Revdex.com Serving
Denver/Boulder ComplaintDear Ms***,This is the University of Colorado School of Dental Medicine
(CUSDM) response to the Revdex.com complaint received by the CU School of Dental
Medicine on May 9, from Ms*** *** of the
Revdex.com Serving Denver/Boulder.As Ms*** *** supplied the name of the patient
referenced (withheld from this response) in her complaint, the following
information is based upon our guarantor information in payment system and
services provided per the patient’s record.
Though we have been provided who the patient is, it will not be stated
here due to privacy rules. Per the CUSDM financial and health records of the patient
referenced by the complainant Ms*** ***, who is not the guarantor of
record for the patient, there are several areas to address in her
complaint. They are listed out below:Parents generally sign contracts for CUSDM orthodontic services for their minor children. Upon doing so the parent, now guarantor, legally accepts financial responsibility for the payment plan for the orthodontic care their child (guarantee) receives. From the time period in question, “late fees” of $were charged for each occurrence of late payment to the CU School of Dental Medicine Orthodontic program. This fee information was given to the guarantor (again, not Ms*** ***) at time of signing contract. The guarantor, per our records, was assessed a late fee sixteen times due to late payment. Therefore, sixteen out of twenty-four contracted payment-period payments were deemed late. As we are not sure which late fee Ms*** *** is referencing in her complaint, we will address by saying that five late fees amounting to $were credited back to the patient account at the end of treatment. This may have been due to the “overnighted” payment issue referenced in the complaint as well as other issues. However, and since multiple years have lapsed, no current staff recall a conversation regarding the daily timing of receipt of mail and when it was delivered to the orthodontic officeAs a matter of CUSDM policy, when a guarantor does not pay for services at time of completion, the CUSDM issues multiple delinquent billing invoices to the guarantor’s address of record This is to allow the guarantor time to either pay or dispute the charges for services If no payment or dispute notification is received during that period (generally 120-days after first billing statement date) the CUSDM turns over the account for collections to the state collection agency- as the university/CUSDM is a state entity we are required to follow fiscal rules of the state and transfer delinquent accounts to the state’s collection agency The school neither dictates state collection rules/policies/processes nor can answer on behalf of the state as to how their collection agency enforces its own rules/policies/processes and the impact on personal credit scores/history. Therefore the desired outcome, specifically credit reporting bureaus correction request, can only be executed by the state collection agency, not the CUSDM.Our accounts indicate that all orthodontic services were paid in full and do not have balance at the state collection agency. The address of record of the invoice mailings for Orthodontic services do have a Wray Colorado address. For the additional services in our other clinic that were supplied to the patient, the address supplied by the guarantor was listed as Laird Colorado. Which is located miles from the town of WrayIt is these additional services rendered beyond the orthodontic services that composed the delinquent account. It was sent under the guarantor’s name for collection to the state collection agency by the CUSDM.If/When the collection agency may have switched or applied the collection account to the patient is neither known by the CUSDM nor a function of the school’s required submissions of delinquent accounts to the state’s collection agencyThe collection agency is the steward of that account and has been since 2013.Noting the above, we believe the issue brought forth by Ms
*** ***, at its core, is with the policies, procedures and processes of
the state’s collection agency, not the CUSDM

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I had requested my dental records weeks prior to the meeting with *** *** as so I could read the dental notes from that particular procedure and their admin assistant was told to tell me I had to go through the patient Representative ***I called *** and had to leave a message and she never responded So when it came time for the meeting with *** *** I didn't have my dental recordsWhich I believe they did on purposeWhen I asked *** in the meeting she said she hasn't had time to check her messages So during the meeting I couldn't compare as to what *** *** was saying against my records He did confess that the dentist at the time of this procedure should have made me aware and communicated with me of how deep this cavity was and all the things that could happen with it in the future *** *** apologized for that dentist not doing that.Which leads me to believe they new the cavity was deep and didn't take the proper steps to be sure it was filled completely. I have tried calling *** patient representative twice after this meeting took place to retrieve my medical records and she still has not returned my phone call It's like they don't want me to see my dental records from that procedure because I am getting no response from them
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I had requested my dental records weeks prior to the meeting with *** *** as so I could read the dental notes from that particular procedure and their admin assistant was told to tell me I had to go through the patient Representative ***I called *** and had to leave a message and she never responded So when it came time for the meeting with *** *** I didn't have my dental recordsWhich I believe they did on purposeWhen I asked *** in the meeting she said she hasn't had time to check her messages So during the meeting I couldn't compare as to what *** *** was saying against my records He did confess that the dentist at the time of this procedure should have made me aware and communicated with me of how deep this cavity was and all the things that could happen with it in the future *** *** apologized for that dentist not doing that.Which leads me to believe they new the cavity was deep and didn't take the proper steps to be sure it was filled completely. I have tried calling *** patient representative twice after this meeting took place to retrieve my medical records and she still has not returned my phone call It's like they don't want me to see my dental records from that procedure because I am getting no response from them
Sincerely,
*** ***

I was made aware of *** ***’s request for records at the 2/18/meetingShe did leave a message on 2/17/16, which I apologized for not returningIt is important to note that the patient advocate VM indicates that we will return patient calls within 1-business daysAfter reviewing *** ***’s chart and discussing the information with our records clerk, she confirmed that she sent *** ***’s record on 2/17/at 4:pm via an encrypted email to the email on *** ***'s chartI called *** *** today and left a voicemail to inform her and also to let her know I’d be happy to process the information againWe also expedited the records process for *** *** as normally records request are processed within 5-business days

I was made aware of [redacted]’s request for records at the 2/18/16 meeting. She did leave a message on 2/17/16, which I apologized for not returning. It is important to note that the patient advocate VM indicates that we will return patient calls within 1-2 business days. After reviewing [redacted]’s chart and discussing the information with our records clerk, she confirmed that she sent [redacted]’s record on 2/17/16 at 4:05 pm via an encrypted email to the email on [redacted]'s chart. I called [redacted] today and left a voicemail to inform her and also to let her know I’d be happy to process the information again. We also expedited the records process for [redacted] as normally records request are processed within 5-7 business days.

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Address: 13065 E 17TH AVE STE (Range F840 - F845), Aurora, Colorado, United States, 80045

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