I am writing to acknowledge arid respond to the concerns you expressed in your fax to cur office today, November, 19, regarding your client’s frustration, with being unable to obtain a cost estimates prior to accessing emergent care on 9/21/at the UC Davis Medical Center’s Emergency Room Revdex.com Case ID #: [redacted] Patient Relations case # *** Please note that your client’s concerns were already brought to our office’s attention directly by the patient himself and documented In the above case, on November by another Patient Relations analystAn inquiry has already been forwarded to our Patient Billing office and to the ER Registration managerYour client had already spoken with our billing office some weeks ago and an audit of his care and the related billing level has been initiatedThe patient will be sent a letter with the outcome of the audit, and a description of the billing level assigned to his careA breakdown of his fees was also sent to him, as well as a financial hardship screening package in order to determine if the patient is eligible to receive financial assistance to aid him in paying his balanceEmergency services are focused on providing emergent care and their role is not to estimate the potential cost involved for a patientThis cannot be determined until the acuity of a patient’s Illness or injury has been determined, along with identification of the resources and complexity of providing the appropriate careFinancial counselors are available to patients to discuss payment options after that care has been provided, and this patient is already in communication with appropriate UC Davis Medical Center staff If you have questions our office can be reached at [redacted]
I am writing to acknowledge arid respond to the concerns you expressed in your fax to cur office today, November, 19, regarding your client’s frustration, with being unable to obtain a cost estimates prior to accessing emergent care on 9/21/at the UC Davis Medical Center’s Emergency Room Revdex.com Case ID #: [redacted] Patient Relations case # *** Please note that your client’s concerns were already brought to our office’s attention directly by the patient himself and documented In the above case, on November by another Patient Relations analystAn inquiry has already been forwarded to our Patient Billing office and to the ER Registration managerYour client had already spoken with our billing office some weeks ago and an audit of his care and the related billing level has been initiatedThe patient will be sent a letter with the outcome of the audit, and a description of the billing level assigned to his careA breakdown of his fees was also sent to him, as well as a financial hardship screening package in order to determine if the patient is eligible to receive financial assistance to aid him in paying his balanceEmergency services are focused on providing emergent care and their role is not to estimate the potential cost involved for a patientThis cannot be determined until the acuity of a patient’s Illness or injury has been determined, along with identification of the resources and complexity of providing the appropriate careFinancial counselors are available to patients to discuss payment options after that care has been provided, and this patient is already in communication with appropriate UC Davis Medical Center staff If you have questions our office can be reached at [redacted]