UCR Ship Center

Initial Business Response /* (1000, 5, 2016/02/01) */
Dear Sirs,
Thank you for writing on behalf of our customer *** ***We take the concerns of our customers seriously and making customers happy is our goalUnfortunately, we did not provide the high quality service Ms*** should
expect from our storeWe are willing to provide a full refund to the customer for our mistakeIn addition we are reviewing our procedures to establish protocols to prevent this sort of problem from occurring again
When I was informed of the delay, I immediately changed the shipping service to the fastest possible option and the package was delivered the next business day to CanadaAlthough I incurred higher fees I wanted to make sure we had taken at least some steps to solve the problem
I have enclosed the formal letter the customer requested
Thank you,
*** ***