Udemy - Udemy.com

Hi there, We received a letter regarding the complaint with id [redacted] The consumer is reporting that the instructor of the course didn't respond to their messagesUnfortunately, while we encourage instructors to stay engaged with their students, we don't have control over responsivenessResponding to students' questions is not mandatory for instructors who post their content on [redacted] Also, please note that we have no record of the consumer reaching out to the instructor of "The Complete Financial Analyst Course 2016" course via our platformThe consumer didn't contact Udemy Support regarding this issue either As a courtesy, we can offer the consumer a refund for this course, even though it is past the refund period Please advise the consumer to contact us at [redacted] directly if they would like to request a refund for this course Thanks for your cooperation Sincerely, ***

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Hi [redacted] , We are sorry to hear that your wife has been having trouble logging into our websiteIn order to properly assist your wife, could you please clarify by confirming whether you are experiencing a login error or having problems accessing the Udemy website? As a rule, to protect the privacy of all customers, Udemy does not take action on a user account when the request comes from a different email address than the Udemy accountIn order to better understand the login issue, we have requested additional detail about what happens when attempting to log in Please also note that the courses purchased are licensed solely to the account holder who purchased the course and are not transferrable Regards, Udemy Legal

Hi [redacted] , Per our conversation, this email is to inform you that the complainant [redacted] -- who had filed a complaint with the Revdex.com because his courses were no longer available to him after refusing to agree to our updated terms of use -- has been in contact with our support team and has agreed to our updated terms of useAs such, he now has access to all of the course content he purchased; as such, please mark this complaint as "resolved" Please feel free to reach out using this email address should you have additional questions or concerns regarding this case

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Hi [redacted] , We are sorry to hear that your wife has been having trouble logging into our websiteBecause your wife is having trouble accessing the site and unable to take the course, we have refunded $in Udemy credits to your account at [redacted] @sbcglobal.net Regards, Udemy Legal

Hi[redacted], 
 
Per our conversation, this email is to inform you that the complainant [redacted] -- who had filed a complaint with the Revdex.com because his courses were no longer available to him after refusing to agree to our updated terms of use -- has been in contact with our support...

team and has agreed to our updated terms of use. As such, he now has access to all of the course content he purchased; as such, please mark this complaint as "resolved"
 
Please feel free to reach out using this email address should you have additional questions or concerns regarding this case.

Initial Business Response /* (1000, 5, 2015/07/10) */
Hi [redacted],
We are sorry to hear that your wife has been having trouble logging into our website. Because your wife is having trouble accessing the site and unable to take the course, we have refunded $19 in Udemy credits to your account at...

[redacted]@sbcglobal.net.
Regards,
Udemy Legal

Hi there,
 
We received a letter regarding the complaint with id [redacted].
 
The consumer is reporting that the instructor of the course didn't respond to their messages. Unfortunately, while we encourage instructors to stay engaged with their students, we don't have control over...

responsiveness. Responding to students' questions is not mandatory for instructors who post their content on [redacted]
 
Also, please note that we have no record of the consumer reaching out to the instructor of "The Complete Financial Analyst Course 2016" course via our platform. The consumer didn't contact Udemy Support regarding this issue either. 
 
As a courtesy, we can offer the consumer a refund for this course, even though it is past the 30 refund period. 
 
Please advise the consumer to contact us at [redacted] directly if they would like to request a refund for this course. 
 
Thanks for your cooperation. 
 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Hi [redacted],
We are sorry to hear that your wife has been having trouble logging into our website. In order to properly assist your wife, could you please clarify by confirming whether you are experiencing a login error or having problems...

accessing the Udemy website?
As a rule, to protect the privacy of all customers, Udemy does not take action on a user account when the request comes from a different email address than the Udemy account. In order to better understand the login issue, we have requested additional detail about what happens when attempting to log in.
Please also note that the courses purchased are licensed solely to the account holder who purchased the course and are not transferrable.
Regards,
Udemy Legal