Hello [redacted] ,Thank you for your responseOur Service Team, as indicated, our Service Team began the installation of the AC condensing unit once in receipt of the unit replacement at 1pm on yesterday 04/13/This installation was completed by 5:pmAn inconvenience amount of $has been applied as credit to each of your Residential Ledger for the extended installation time frame due to the unit installation restrictions experiencedYour unit should be up and goingPlease do not hesitate to contact me at ***@tpco.com, stop by the Leasing Office to speak with me directly, or give me a call at (512) [redacted] to discuss any additional concerns.Our Preiss Company Corporate Contact: [redacted] (919) [redacted] .Thank you for your residency!University Estates Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kyndal Donaker
***,Thank you for the notificationI can understand your concerns with this dispute.In an effort to resolve this ongoing matter amicably, University Estates has adjusted the remaining balance on your residential account with usPlease reference the revised Final Account Statement emailed to you.Please do not hesitate to contact me at ***@tpco.com or call (512) *** with any additional questions or concerns.We thank you for your residency and wish you the best!Sincerely,University Estates at AustinManagement Team
Hello ***,Thank you for reaching out to our Community regarding this matter. On 04/11/at 9:PM, you visited the online Resident Portal to enter a Service Request regarding your unit's AC not cooling (this matter did not reach the hands of our Service Team until the hour resumed normal
business operations the following day 04/12/as you did not place this matter via the after hours Answering Service for Maintenance via our telephone number at 512-919-on 04/11)On 04/12/@ 4:pm, I received an email from you regarding your AC unit not coolingAs noted in my response @ 4:pm to you, our service team would visit your unit the same day to help resolve the issue with the unit ACOur Service Team visited your unit on 04/12/2015, assessed the air conditioning unit, found the condensing system non-operational due to a compressor failure, placed a temporary window unit inside your unit's common area for cooling until a replacement condensing unit arrived via shipmentThis was also documented in your additional email to me @ 7:pm on 04/12/In the earlier morning of 04/13/@ 4:AM, you sent an additional email regarding the temporary window unit smoking, and shut off the unitThis matter was immediately forwarded to our Service Team this morning, and as indicated in my email response to you at 9:AM, our Service Team members would be by your unit shortly to remove the temporary window unit, the new condensing unit was ordered, and is expected to arrive today for installationFollowing, I received an additional email from you at 10:AM, requesting clarification on my prior emailA response was sent to you at 12:PM, informing that the new condensing unit arrived, and the installation process for this outside condensing unit would begin today @ 1:PMYour unit's existing HVAC system would be up and going once the installation is complete and definitely prior to temperatures reaching degrees as it is currently degrees. Please do not hesitate to reach out to me with any additional questions or concernsOur Service Team is working promptly to get this matter resolved and worked with our vendors yesterday and today to get a condensing unit on site today with short noticeWe are happy to revisit this matter and determine if a monetary concession is necessitated if any continued AC matters are unresolved within a hour period.We apologize for the inconvenience, but want to assure you this matter will be taken care of todayThank you for your residency. Please do not hesitate to reach me via email at ***@tpco.com or contact our Leasing Office at (512) *** with any additional concerns.Thank you ***
Thank you for the notification and for reaching out to our Community. As it was stated in the lease violation and in the electronic correspondences with Mr***, it is a direct violation of the Resident Housing Contract to conduct a business at the University Estates propertyMr***
received a fine for conducting such business via the Airbnb.com website, his profile was recognized and proper procedures were taken. Airbnb is an online community marketplace that connects people looking to rent their homes with people who are looking for accommodations. Airbnb users include hosts and travelers: hosts list and rent out their unused spaces, and travelers search for and book accommodations in countries worldwide.The $fine was charged to Mr***'s account, and it is due immediatelyOur Leasing Manager felt the need to explain the ledger balance for Mr*** in order to avoid any confusion, which is the reason why he explained the appropriation of funds on Mr***'s ledgerAny charges imposed on residents accounts take effect in chronological order.We look forward to getting this resolved.University Estates Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Overall I enjoyed my stay at University Estates, focusing on the first three years when I lived with friends. However, my final year with random roommates was terrible. In the end, you get what you pay for. Thank you for responding to this dispute over carpet.Best Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:On 04/12/15 I called multiple times and during and after hours and have phone records to prove this. Also, one thing I would like to note that after you were aware that the window unit was not working, the property still left myself, and my roommates without A/C until 4:30PM. Yes, you did have someone working on the A/C unit, but to completely leave tenants without A/C At the peak heat of the day to me, is still unacceptable. I even sent you a photo, and a video of my dog excessively panting because it was extremely hot within the apartment. I did have to leave and take my dog out of the apartment because the temperature inside of the apartment was unsafe for both myself and my pet. I even went out on 04/11/15 and had to purchase a fan to try to cool down the apartment. I definitely would like to be reimbursed for the fan as well as have some portion of my rent adjusted off for this dis-service to me. I do not think the service you have provided throughout this issue is up to par. I am also requesting the number to your corporate office.
Regards,
[redacted]
Hello Ms. [redacted],Thank you for reaching out to our community. We apologize for the inconvenience this has caused as a fraud victim. We have requested that our collection company completely removes your name and information from any accounts placed and provide you with documentation of this release....
We will be working hand in hand with the Austin Police Department to cure any outstanding items. Again, we apologize for the inconvenience. Please do not hesitate to reach out to us with any additional questions or concerns at [redacted] or [redacted]. We are happy to help![redacted] | Property Manager University Estates at Austin, [redacted] * [redacted] * ** [redacted] * ** [redacted] | [redacted]
Hello [redacted],Thank you for your response. Our Service Team, as indicated, our Service Team began the installation of the AC condensing unit once in receipt of the unit replacement at 1pm on yesterday 04/13/2015. This installation was completed by 5:30 pm. An inconvenience amount of $75 has been applied as credit to each of your Residential Ledger for the extended installation time frame due to the unit installation restrictions experienced. Your unit should be up and going. Please do not hesitate to contact me at [redacted]@tpco.com, stop by the Leasing Office to speak with me directly, or give me a call at (512) [redacted] to discuss any additional concerns.Our Preiss Company Corporate Contact: [redacted] (919) [redacted].Thank you for your residency!University Estates Management Team
Hello [redacted],Thank you for communicating this item with us. It appears a previous lease that you signed with University Estates in 2009 was turned over by prior personnel during the application process, as the lease was executed. We have communicated with Certified Recovery to remove this item from...
their collection files and your credit history. Certified Recovery has communicated that the collections agency will close and remove this account from your credit. Please allow 30 days for this to be deleted from your Equifax credit file. Please do not hesitate to communicate any additional questions or concerns. We are happy to help! I apologize for the delayed response and the inconvenience. Thank you [redacted]!
Complaint: [redacted]
I am rejecting this response because: As the add shows, I am not operating a business. I am not renting out my apartment or never attempted to. There are not even pictures of the apartment or an apartment. I also do not live in a 1 bed 1bath. As I previously said, it was analytical data purposes only. I am a software developer and wanted to get a feel for the website first hand. If anything this is a copyright issue with the photo of your game room and resident center. Though this photo is not copyright protected.
Regards,
[redacted]
We apologize that you do not agree with our response.The Resident Housing Contract is available for you to pick up at the office at any time. Make sure you bring in a photo ID so we can provide you with a copy. You signed a legal binding contract stating that you would abide by the contract guidelines.The residential contract clearly states in paragraph 8 the section you violated. Attached is a print out of the ad you posted.Please contact the Management Office at (512) [redacted] or email [redacted]@tpco.com with any additional questions or concerns.We are happy to get this resolved.
Thank you for reaching out to our Community regarding this matter. Please accept my apology for the interaction and inconvenience.Our Resident Housing Contract includes the following policy on animals: “Should a pet be obtained at any time during residency, resident agrees to...
complete a new pet addendum in the office prior to the pet being brought to the property, submit payment for a $400 upfront Pet Fee, and attain approval for the pet. Resident also understands that pet sitting and visiting pets are prohibited at all times. Failure to comply with the Pet Addendum will result in a $500 fine.” As you’ve indicated, the animal was located on the premises in your possession several times. Each of those times, this violation of the Resident Housing Contract was brought to your attention along with the requirement to remove the animal from the premises. Each of those times also warranted a $500 fine. However, your residential ledger was only penalized a $500 fine, and a statement to remove the animal from the premises was also given. Unfortunately, you did not adhere to the Resident Housing Contract, this fine ensued. Please do not hesitate to reach me via email at [redacted], stop by the Leasing Office, or contact our Leasing Office at [redacted] with any additional concerns. I am happy to help and speak with you. Thank you for your residency. [redacted]University Estates at Austin
Complaint: [redacted]
I am rejecting this response because:You have neglected to show me any evidence of the violation. Like I said above I was not in violation of the lease, due to I wasn't operating a business, I never had a single picture displayed of my unit.. I never even had set up a payment method. The lease is not available online, neither did I receive a copy of the lease to check and make sure of any violations. You are failing to answer any of the other issues. I attached a few screen shots of my Airbnb account and your resident log in page.
Regards,
[redacted]
Thank you for your notification.Upon a resident's expiration of the contract, a move out packet is issued informing Resident of the proper procedures to take when the lease expires. As specified in this Packet, you will receive a Final Account Statement notating any charges due or deposit amounts...
refunded to the Forwarding Address or email provided. During your original visit to the Leasing Office in September to discuss your Final Account Statement, you mentioned that you had not received your statement. We advised that a statement was mailed to the Forwarding Address provided, and even proceeded to show you the stack of returned/misdirected items that we have received back from the Post Office, and your statement was not included in that returned mail stack. It was also mentioned that you should have received an email statement as well, and if you had not received any statement from us, as the Move Out Procedures indicate, you should contact the Leasing Office for your statement of records. We spoke briefly regarding the Bedroom Carpet Replacement charges issued to you... as referenced, you marked on your 2010 move in condition form that the carpet in your bedroom was in good condition (not stained as we found upon the move out inspection of your unit completed 08/01/2014). You further mentioned that you had completed this move in condition form and returned to our office, but that you had noticed a stain quite some months after you moved in once you moved your bed. We informed you that this was not part of your original move in condition form submission, nor was a separate work order submitted documenting this stain. Our discussion continued with your explanation that you should not be fully responsible for the carpet since you've been residing in the unit for 4 years now. Although, the carpet was found upon your move out as documented during the Manager's inspection of your unit as stained and requiring replacement (outside of the good condition you found the carpet in upon your initial arrival to the unit), the replacement charges were issued at a percentage since you resided in the unit for 4 years. Another email was sent to you reminding you of the balance due to avoid collection turnover.Please do not hesitate to contact our Leasing Office at 512.[redacted], email [redacted]@tpco.com, or visit the Leasing Office with any additional questions or concerns that you may have. We look forward to getting this resolved.Best Regards, University Estates Management Team
Hello! Thank you for reaching out to us. We are happy to assist in resolving this matter. We also thank you for considering University Estates as one of your housing choices for this upcoming year.Please note that upon your submission of the Student Rental Application and Parental Guaranty...
Application on November 20, 2016, you selected and confirmed a desired move in date of August 20, 2017, therefore, the approval process and lease signing (as you agreed to in the terms) were executed to reflect an August 20, 2017 move in date. We are happy to void this Resident Housing Contract if your intentions are to no longer reside at our community for the Fall. If you would like to still become a residential member of our Community, we are happy to review any leasing opportunities available for January 2017 and revise the Resident Housing Contract to reflect your newly desired January 2017 move in choice. Additionally, please note that there are $0 contract fees submitted on your behalf as today, November 30th, as our Resident Housing Contract is on a pre-lease term for a future period, and installments become due once the Resident Housing Contract term has began. Please also note that you agreed to and submitted payment for the Student Rental Application fee as required upon your successful submission of an application to our Housing Community; and as such, this item will not be refunded as noted as non-refundable. Please do not hesitate to reach me directly at [email protected] to discuss the option that you've chosen. We would love to welcome you as a resident if you still wish to become a part of our community. If not, we wish you the best in your continued Housing search. Thank you again for choosing University Estates.Best Regards![redacted]Property ManagerUniversity Estates at Austin[redacted]
Complaint: [redacted]
I am rejecting this response because: Ms.[redacted]'s response does not address the fact that University Estates did not notify me of any damage charges within the window agreed upon. Attached is the letter and enclosures I sent University Estates at Austin in writing, and was signed for by Ms.[redacted]. The letter in which I am still waiting for a response. It reads:On September 13, 2014 I, [redacted] was emailed a revised Final Account Statement. Please note, at move-out my balance was $0. The move-out document clearly states: “Once your keys have been returned to Management, you have officially terminated your residency with us. However, any remaining balances, utility overages, damage charge backs, etc. will be mailed to you in a Final Account Statement within 30 days after lease expiration. If you do not receive a Final Account Statement within 40 days after lease expiration, make sure you contact the Management Office immediately to inquire about final balance.” “You will be sent a Final Account Statement Sheet that will list all damages and charges that you will be held responsible for within thirty (30) days after the expiration date of your lease”. A “Replacement Bedroom Carpet” fee for $160.37 was ADDED to my balance September 13, 2014, more than 40 days AFTER my lease expiration date of July 31, 2014. I contacted management to inquire about the carpet being replaced, [redacted] refused to give an answer other than “carpet was damaged beyond repair”. A third party informed me that the carpet was replaced because pet urine and fecal matter were present in multiple places throughout the unit including bedroom C (my former bedroom). I do not own a pet nor had one in my possession during my lease and/or in bedroom C. My unit was clean when I moved out. I would also like to point out a two pertinent factors that should be taken into consideration:· The carpet should have only been replaced due to improvements made to the apartment.· The carpet was NOT new when I became a resident; making the carpet at least 5 years old. Bedroom door C (my previous bedroom door) was left unlocked by management, or some third party other than management [i.e. painters, cleaning crew, etc.]. Damages that required the carpet to be replaced (if carpet in fact needed replacement) occurred after I moved out. I find it highly unprofessional to send notice beyond a reasonable time, in addition to not being able to provide proof of the condition the carpet was in that at the time of my move out. I verbally complained multiple times about two residents (random roommates 2013-2014) of apartment 424; one who was evicted due to not paying rent and other outstanding balances. The other, who is still a current resident and owner of a small dog, is extremely dirty; I am confident current roommates can attest to this as well. During my stay at University Estates, I was informed by a leasing agent that I could fill out a complaint form, which I did sometime between September 2013 and early 2014. Nothing to my knowledge was done, not even the minimum of a response to my complaint. Management’s lack of response to my living situation above all else is the reason I chose not to renew my lease after living at University Estates for 4 years. It is disappointing that your company has chosen to conduct business in this manner. An improved method of checks and balances should be created and implemented immediately to avoid such. I should not and will not be held liable for damages that occurred after I vacated the property. Best Regards, [redacted]
Regards,
[redacted]
Hello [redacted] ,Thank you for your responseOur Service Team, as indicated, our Service Team began the installation of the AC condensing unit once in receipt of the unit replacement at 1pm on yesterday 04/13/This installation was completed by 5:pmAn inconvenience amount of $has been applied as credit to each of your Residential Ledger for the extended installation time frame due to the unit installation restrictions experiencedYour unit should be up and goingPlease do not hesitate to contact me at ***@tpco.com, stop by the Leasing Office to speak with me directly, or give me a call at (512) [redacted] to discuss any additional concerns.Our Preiss Company Corporate Contact: [redacted] (919) [redacted] .Thank you for your residency!University Estates Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kyndal Donaker
***,Thank you for the notificationI can understand your concerns with this dispute.In an effort to resolve this ongoing matter amicably, University Estates has adjusted the remaining balance on your residential account with usPlease reference the revised Final Account Statement emailed to you.Please do not hesitate to contact me at ***@tpco.com or call (512) *** with any additional questions or concerns.We thank you for your residency and wish you the best!Sincerely,University Estates at AustinManagement Team
Hello ***,Thank you for reaching out to our Community regarding this matter. On 04/11/at 9:PM, you visited the online Resident Portal to enter a Service Request regarding your unit's AC not cooling (this matter did not reach the hands of our Service Team until the hour resumed normal
business operations the following day 04/12/as you did not place this matter via the after hours Answering Service for Maintenance via our telephone number at 512-919-on 04/11)On 04/12/@ 4:pm, I received an email from you regarding your AC unit not coolingAs noted in my response @ 4:pm to you, our service team would visit your unit the same day to help resolve the issue with the unit ACOur Service Team visited your unit on 04/12/2015, assessed the air conditioning unit, found the condensing system non-operational due to a compressor failure, placed a temporary window unit inside your unit's common area for cooling until a replacement condensing unit arrived via shipmentThis was also documented in your additional email to me @ 7:pm on 04/12/In the earlier morning of 04/13/@ 4:AM, you sent an additional email regarding the temporary window unit smoking, and shut off the unitThis matter was immediately forwarded to our Service Team this morning, and as indicated in my email response to you at 9:AM, our Service Team members would be by your unit shortly to remove the temporary window unit, the new condensing unit was ordered, and is expected to arrive today for installationFollowing, I received an additional email from you at 10:AM, requesting clarification on my prior emailA response was sent to you at 12:PM, informing that the new condensing unit arrived, and the installation process for this outside condensing unit would begin today @ 1:PMYour unit's existing HVAC system would be up and going once the installation is complete and definitely prior to temperatures reaching degrees as it is currently degrees. Please do not hesitate to reach out to me with any additional questions or concernsOur Service Team is working promptly to get this matter resolved and worked with our vendors yesterday and today to get a condensing unit on site today with short noticeWe are happy to revisit this matter and determine if a monetary concession is necessitated if any continued AC matters are unresolved within a hour period.We apologize for the inconvenience, but want to assure you this matter will be taken care of todayThank you for your residency. Please do not hesitate to reach me via email at ***@tpco.com or contact our Leasing Office at (512) *** with any additional concerns.Thank you ***
Thank you for the notification and for reaching out to our Community. As it was stated in the lease violation and in the electronic correspondences with Mr***, it is a direct violation of the Resident Housing Contract to conduct a business at the University Estates propertyMr***
received a fine for conducting such business via the Airbnb.com website, his profile was recognized and proper procedures were taken. Airbnb is an online community marketplace that connects people looking to rent their homes with people who are looking for accommodations. Airbnb users include hosts and travelers: hosts list and rent out their unused spaces, and travelers search for and book accommodations in countries worldwide.The $fine was charged to Mr***'s account, and it is due immediatelyOur Leasing Manager felt the need to explain the ledger balance for Mr*** in order to avoid any confusion, which is the reason why he explained the appropriation of funds on Mr***'s ledgerAny charges imposed on residents accounts take effect in chronological order.We look forward to getting this resolved.University Estates Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Overall I enjoyed my stay at University Estates, focusing on the first three years when I lived with friends. However, my final year with random roommates was terrible. In the end, you get what you pay for. Thank you for responding to this dispute over carpet.Best Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:On 04/12/15 I called multiple times and during and after hours and have phone records to prove this. Also, one thing I would like to note that after you were aware that the window unit was not working, the property still left myself, and my roommates without A/C until 4:30PM. Yes, you did have someone working on the A/C unit, but to completely leave tenants without A/C At the peak heat of the day to me, is still unacceptable. I even sent you a photo, and a video of my dog excessively panting because it was extremely hot within the apartment. I did have to leave and take my dog out of the apartment because the temperature inside of the apartment was unsafe for both myself and my pet. I even went out on 04/11/15 and had to purchase a fan to try to cool down the apartment. I definitely would like to be reimbursed for the fan as well as have some portion of my rent adjusted off for this dis-service to me. I do not think the service you have provided throughout this issue is up to par. I am also requesting the number to your corporate office.
Regards,
[redacted]
Hello Ms. [redacted],Thank you for reaching out to our community. We apologize for the inconvenience this has caused as a fraud victim. We have requested that our collection company completely removes your name and information from any accounts placed and provide you with documentation of this release....
We will be working hand in hand with the Austin Police Department to cure any outstanding items. Again, we apologize for the inconvenience. Please do not hesitate to reach out to us with any additional questions or concerns at [redacted] or [redacted]. We are happy to help![redacted] | Property Manager University Estates at Austin, [redacted] * [redacted] * ** [redacted] * ** [redacted] | [redacted]
Hello [redacted],Thank you for your response. Our Service Team, as indicated, our Service Team began the installation of the AC condensing unit once in receipt of the unit replacement at 1pm on yesterday 04/13/2015. This installation was completed by 5:30 pm. An inconvenience amount of $75 has been applied as credit to each of your Residential Ledger for the extended installation time frame due to the unit installation restrictions experienced. Your unit should be up and going. Please do not hesitate to contact me at [redacted]@tpco.com, stop by the Leasing Office to speak with me directly, or give me a call at (512) [redacted] to discuss any additional concerns.Our Preiss Company Corporate Contact: [redacted] (919) [redacted].Thank you for your residency!University Estates Management Team
Hello [redacted],Thank you for communicating this item with us. It appears a previous lease that you signed with University Estates in 2009 was turned over by prior personnel during the application process, as the lease was executed. We have communicated with Certified Recovery to remove this item from...
their collection files and your credit history. Certified Recovery has communicated that the collections agency will close and remove this account from your credit. Please allow 30 days for this to be deleted from your Equifax credit file. Please do not hesitate to communicate any additional questions or concerns. We are happy to help! I apologize for the delayed response and the inconvenience. Thank you [redacted]!
Complaint: [redacted]
I am rejecting this response because: As the add shows, I am not operating a business. I am not renting out my apartment or never attempted to. There are not even pictures of the apartment or an apartment. I also do not live in a 1 bed 1bath. As I previously said, it was analytical data purposes only. I am a software developer and wanted to get a feel for the website first hand. If anything this is a copyright issue with the photo of your game room and resident center. Though this photo is not copyright protected.
Regards,
[redacted]
We apologize that you do not agree with our response.The Resident Housing Contract is available for you to pick up at the office at any time. Make sure you bring in a photo ID so we can provide you with a copy. You signed a legal binding contract stating that you would abide by the contract guidelines.The residential contract clearly states in paragraph 8 the section you violated. Attached is a print out of the ad you posted.Please contact the Management Office at (512) [redacted] or email [redacted]@tpco.com with any additional questions or concerns.We are happy to get this resolved.
Thank you for reaching out to our Community regarding this matter. Please accept my apology for the interaction and inconvenience.Our Resident Housing Contract includes the following policy on animals: “Should a pet be obtained at any time during residency, resident agrees to...
complete a new pet addendum in the office prior to the pet being brought to the property, submit payment for a $400 upfront Pet Fee, and attain approval for the pet. Resident also understands that pet sitting and visiting pets are prohibited at all times. Failure to comply with the Pet Addendum will result in a $500 fine.” As you’ve indicated, the animal was located on the premises in your possession several times. Each of those times, this violation of the Resident Housing Contract was brought to your attention along with the requirement to remove the animal from the premises. Each of those times also warranted a $500 fine. However, your residential ledger was only penalized a $500 fine, and a statement to remove the animal from the premises was also given. Unfortunately, you did not adhere to the Resident Housing Contract, this fine ensued. Please do not hesitate to reach me via email at [redacted], stop by the Leasing Office, or contact our Leasing Office at [redacted] with any additional concerns. I am happy to help and speak with you. Thank you for your residency. [redacted]University Estates at Austin
Complaint: [redacted]
I am rejecting this response because:You have neglected to show me any evidence of the violation. Like I said above I was not in violation of the lease, due to I wasn't operating a business, I never had a single picture displayed of my unit.. I never even had set up a payment method. The lease is not available online, neither did I receive a copy of the lease to check and make sure of any violations. You are failing to answer any of the other issues. I attached a few screen shots of my Airbnb account and your resident log in page.
Regards,
[redacted]
Thank you for your notification.Upon a resident's expiration of the contract, a move out packet is issued informing Resident of the proper procedures to take when the lease expires. As specified in this Packet, you will receive a Final Account Statement notating any charges due or deposit amounts...
refunded to the Forwarding Address or email provided. During your original visit to the Leasing Office in September to discuss your Final Account Statement, you mentioned that you had not received your statement. We advised that a statement was mailed to the Forwarding Address provided, and even proceeded to show you the stack of returned/misdirected items that we have received back from the Post Office, and your statement was not included in that returned mail stack. It was also mentioned that you should have received an email statement as well, and if you had not received any statement from us, as the Move Out Procedures indicate, you should contact the Leasing Office for your statement of records. We spoke briefly regarding the Bedroom Carpet Replacement charges issued to you... as referenced, you marked on your 2010 move in condition form that the carpet in your bedroom was in good condition (not stained as we found upon the move out inspection of your unit completed 08/01/2014). You further mentioned that you had completed this move in condition form and returned to our office, but that you had noticed a stain quite some months after you moved in once you moved your bed. We informed you that this was not part of your original move in condition form submission, nor was a separate work order submitted documenting this stain. Our discussion continued with your explanation that you should not be fully responsible for the carpet since you've been residing in the unit for 4 years now. Although, the carpet was found upon your move out as documented during the Manager's inspection of your unit as stained and requiring replacement (outside of the good condition you found the carpet in upon your initial arrival to the unit), the replacement charges were issued at a percentage since you resided in the unit for 4 years. Another email was sent to you reminding you of the balance due to avoid collection turnover.Please do not hesitate to contact our Leasing Office at 512.[redacted], email [redacted]@tpco.com, or visit the Leasing Office with any additional questions or concerns that you may have. We look forward to getting this resolved.Best Regards, University Estates Management Team
Hello! Thank you for reaching out to us. We are happy to assist in resolving this matter. We also thank you for considering University Estates as one of your housing choices for this upcoming year.Please note that upon your submission of the Student Rental Application and Parental Guaranty...
Application on November 20, 2016, you selected and confirmed a desired move in date of August 20, 2017, therefore, the approval process and lease signing (as you agreed to in the terms) were executed to reflect an August 20, 2017 move in date. We are happy to void this Resident Housing Contract if your intentions are to no longer reside at our community for the Fall. If you would like to still become a residential member of our Community, we are happy to review any leasing opportunities available for January 2017 and revise the Resident Housing Contract to reflect your newly desired January 2017 move in choice. Additionally, please note that there are $0 contract fees submitted on your behalf as today, November 30th, as our Resident Housing Contract is on a pre-lease term for a future period, and installments become due once the Resident Housing Contract term has began. Please also note that you agreed to and submitted payment for the Student Rental Application fee as required upon your successful submission of an application to our Housing Community; and as such, this item will not be refunded as noted as non-refundable. Please do not hesitate to reach me directly at [email protected] to discuss the option that you've chosen. We would love to welcome you as a resident if you still wish to become a part of our community. If not, we wish you the best in your continued Housing search. Thank you again for choosing University Estates.Best Regards![redacted]Property ManagerUniversity Estates at Austin[redacted]
Complaint: [redacted]
I am rejecting this response because: Ms.[redacted]'s response does not address the fact that University Estates did not notify me of any damage charges within the window agreed upon. Attached is the letter and enclosures I sent University Estates at Austin in writing, and was signed for by Ms.[redacted]. The letter in which I am still waiting for a response. It reads:On September 13, 2014 I, [redacted] was emailed a revised Final Account Statement. Please note, at move-out my balance was $0. The move-out document clearly states: “Once your keys have been returned to Management, you have officially terminated your residency with us. However, any remaining balances, utility overages, damage charge backs, etc. will be mailed to you in a Final Account Statement within 30 days after lease expiration. If you do not receive a Final Account Statement within 40 days after lease expiration, make sure you contact the Management Office immediately to inquire about final balance.” “You will be sent a Final Account Statement Sheet that will list all damages and charges that you will be held responsible for within thirty (30) days after the expiration date of your lease”. A “Replacement Bedroom Carpet” fee for $160.37 was ADDED to my balance September 13, 2014, more than 40 days AFTER my lease expiration date of July 31, 2014. I contacted management to inquire about the carpet being replaced, [redacted] refused to give an answer other than “carpet was damaged beyond repair”. A third party informed me that the carpet was replaced because pet urine and fecal matter were present in multiple places throughout the unit including bedroom C (my former bedroom). I do not own a pet nor had one in my possession during my lease and/or in bedroom C. My unit was clean when I moved out. I would also like to point out a two pertinent factors that should be taken into consideration:· The carpet should have only been replaced due to improvements made to the apartment.· The carpet was NOT new when I became a resident; making the carpet at least 5 years old. Bedroom door C (my previous bedroom door) was left unlocked by management, or some third party other than management [i.e. painters, cleaning crew, etc.]. Damages that required the carpet to be replaced (if carpet in fact needed replacement) occurred after I moved out. I find it highly unprofessional to send notice beyond a reasonable time, in addition to not being able to provide proof of the condition the carpet was in that at the time of my move out. I verbally complained multiple times about two residents (random roommates 2013-2014) of apartment 424; one who was evicted due to not paying rent and other outstanding balances. The other, who is still a current resident and owner of a small dog, is extremely dirty; I am confident current roommates can attest to this as well. During my stay at University Estates, I was informed by a leasing agent that I could fill out a complaint form, which I did sometime between September 2013 and early 2014. Nothing to my knowledge was done, not even the minimum of a response to my complaint. Management’s lack of response to my living situation above all else is the reason I chose not to renew my lease after living at University Estates for 4 years. It is disappointing that your company has chosen to conduct business in this manner. An improved method of checks and balances should be created and implemented immediately to avoid such. I should not and will not be held liable for damages that occurred after I vacated the property. Best Regards, [redacted]
Regards,
[redacted]