UFC Gym Brooklyn

Even though the staff followed the protocol, and the member was notified of all the charges, we will refund all the money that is owed to the memberWe will cancel his agreement, and we will suspend all billing/collections attempts to contact the memberHopefully this is the resolution that the member is satisfied with

UFC Gym has a standard day cancellation policy [redacted] **was made aware of the policy when he signed up, as well as when he put in his cancellation requestThe cancellation form that was signed by *** [redacted] Le clearly (in bold letters) states "I understand that I will be charged one month beyond the date of this cancellation form"The form was signed on We have no records of the member trying to contact the gym to resolve any issues regarding thisLast time [redacted] **attended the gym, according to our chelogs, was on at 4:14PMThe agreemen t states: "I also agree to contact [redacted] , Incabout any matter of chargeback or stop payment that may pertain to this Agreement in order to attempt to resolve the matter prior to taking any negative action such as stopping payment or charging backIf any negative action is taken and the action is ruled in favor of [redacted] , inc., and the cardholder/bank account owner did not contact [redacted] prior to the negative action, the cardholder/account owner will be legally liable for all items and fees as noted above [redacted] , Incmay be reached at ###-###-#### Extension **." The phone calls that [redacted] Le has been receiving since are from the [redacted] collections department trying to collect the monthly dues of $99, Returned Payment fee of $25, and the late fee of $20, since the account is days overdueHe should not be fearful of coming to the gym and discussing the resolution in personWe are willing to work with the member, but we can not do it if there are no open lines of communication

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I reject this response from the business because I have followed the cancellation and freeze policy and I can show copies of the documents proving it. I have submitted freeze form request on June [redacted] and was still charged full amount of fees on June ***. On June [redacted] ** I went and spoke to the manager at the location and he contacted the owner pointing out that freeze request was not processed. However, he also refused to refund me the full fee and just charge me for the amount of the freeze. After hearing that I decided to cancel. So June ** same moment I signed the cancellation form. My billing cycle according to the agreement starts on the [redacted] of each month, therefore I gave 31 day notice for cancellation. I have all the copies if needed.The owner just tried to make me stay one more month and when he realized that he can't do so he decided to fraudulently charge my card. please help me and other customers with this issue. He is involved in an unfair and unethical business practices.There are many complains about this owner on Yelp as well. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

UFC Gym has a standard Month cancellation policyWe also require to days to process all freeze and cancellation requests*** *** was made aware of the policy when she signed up, as well as when she put in the cancellation requestThe cancellation request form clearly states that
the member agrees to being charge one more payment after submitting the cancellation requestWe can provide a copy of signed cancellation form for your reviewPlease feel free to follow up with any additional questions or document requests.Thank YouManagementUFC Gym Brooklyn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:
The final refund has been received today.I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  I reject this response from the business because I have followed the cancellation and freeze policy and I can show copies of the documents proving it. i have submitted freeze form request on June [redacted] and was still charged full amount of fees on June [redacted]. On June [redacted] I went and spoke to the manager at the location and he contacted the owner pointing out that freeze request was not processed. However, he also refused to refund me the full fee and just charge me for the amount of the freeze. After hearing that I decided to cancel. So June ** same moment I signed the cancellation form. My billing cycle according to the agreement starts on the [redacted] of each month, therefore I gave 31 day notice for cancellation. I have all the copies if needed.The owner just tried to make me stay one more month and when he realized that he can't do so he decided to fraudulently charge my card. please help me and other customers with this issue. He is involved in an unfair and unethical business practices.There are many complains about this owner on Yelp as well. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Even though the staff followed the protocol, and the member was notified of all the charges, we will refund all the money that is owed to the member. We will cancel his agreement, and we will suspend all billing/collections attempts to contact the member. Hopefully this is the resolution that the member is satisfied with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business did not address the issue that the [redacted] has specifically told me that I will not be charge that extra month when the time come. I had attach the email that has specifically stated that. They had charge my credit card by mistake. It is not my mistake that I want my money back. Like I mention before, my attempt to contact [redacted] multiple time has been turn down by unprofessional staffs. I could goes on for pages in regard to the unprofessional support staff. Looking back at this experience, this has been a completely stressful experience.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

UFC Gym has a standard 30 day cancellation policy. [redacted]was made aware of the policy when he signed up, as well as when he put in his cancellation request. The cancellation form that was signed by [redacted]...

[redacted] Le clearly (in bold letters) states "I understand that I will be charged one month beyond the date of this cancellation form". The form was signed on 2/**, the next automatic system draft was scheduled for 2/**, which is inside the 30 day window. At that point [redacted] Le has unlimited access to our facility until 4/**/2014. We have no records of the member trying to contact the gym to resolve any issues regarding this. Last time [redacted]attended the gym, according to our check-in logs, was on 2/**. On 3/11 the member initiated a chargeback with his credit card company for the 2/**payment. The chargeback is a violation of section 2.1 of the contract agreement that was signed by [redacted]on 1/**/2014 at 4:14PM. The agreemen t states: "I also agree to contact [redacted], Inc. about any matter of chargeback or stop payment that may pertain to this Agreement in order to attempt to resolve the matter prior to taking any negative action such as stopping payment or charging back. If any negative action is taken and the action is ruled in favor of [redacted], inc., and the cardholder/bank account owner did not contact [redacted] prior to the negative action, the cardholder/account owner will be legally liable for all items and fees as noted above. [redacted], Inc. may be reached at ###-###-#### Extension **." The phone calls that [redacted] Le has been receiving since are from the [redacted] collections department trying to collect the monthly dues of $99, Returned Payment fee of $25, and the late fee of $20, since the account is 10 days overdue. He should not be fearful of coming to the gym and discussing the resolution in person. We are willing to work with the member, but we can not do it if there are no open lines of communication.

All the money that were owed were refunded to the member. We are not sure why this complaint was even filed.

Review: I signed up to this gym on April 2013. I first tried cancelling May 2014. I have not used this gym since I first tried cancelling. They have not contacted me once about my whereabouts but when I changed credit card information they called right away and that is how I first realized I was still being charged by this business. Its been over two years now and I still cannot cancel the agreement. Whenever I get in contact with the gym I get different information that prolongs the cancellation process. I ask them explicitly what needs to be done to terminate the agreement and stop payments as soon as possible. I was told that a $100 cancellation fee was required which I paid immediately but they did not mention a cancellation form was required. It has now been over 2 years of unwanted payments plus a $100 cancellation fee that I have paid and I am still not out of the agreement.Desired Settlement: My desired outcome would be cancellation from from this gym and a refund from all monthly payments from May 2014 up to now, December 2015.

Review: The problem started when I wanted to cancelled my membership. Initially, the front desk staff wanted to charge an extra month. However, after the staff spoke with the [redacted] in front on me, it was decided by the [redacted] that I will not be charge an extra month since I had cancelled closed to the 30 days notice. I got the email confirmation in this regard and can forward that email to you. However, when the time come, they had continues to charge my credit card. When I had attempt to call them a few time in this regard, the front desk staff repetitively said that the manger is not there and I needed to call back. After about a week, I had called my credit card company to dispute this claim. As the result, UFC are charging me the credit card fee and the late fee along with the extra month of membership that was initially agree that I would not need to pay. Moreover, I have been receiving numerous calls from the member service requesting payment and threatening to have the collection agency collecting the bills. Lately, I have been receiving multiple email daily requesting payment. Because of this dispute, I'm fearful of going to this gym for the last 2 week, even though my membership doesn't expire until 3/**/14. And if I pay the extra month, my membership would not expire until 4/**/14. Please help. It's distressing. They don't understand that their aggressive recruiting nature are intimidating. I have been fearful of going there to work out ever since I put in my cancellation. It's great when you sign up. However, I feel like I am their enemy when I put in my cancellation. Please help.Desired Settlement: I do not feel that I should pay any of this bill. I do not feel that I have to pay the extra month, since it was agree by the [redacted] that I did not have to. I have the email to confirm that. I do not feel that I have to pay the credit card charge, because I had dispute the charge feeling that they had charge my credit card by mistake. Plus, I did not know that the credit card company would charge them. As for the late fee, there should not have been a bill. I just want all this to go away.

Business

Response:

UFC Gym has a standard 30 day cancellation policy. [redacted]was made aware of the policy when he signed up, as well as when he put in his cancellation request. The cancellation form that was signed by [redacted] Le clearly (in bold letters) states "I understand that I will be charged one month beyond the date of this cancellation form". The form was signed on 2/**, the next automatic system draft was scheduled for 2/**, which is inside the 30 day window. At that point [redacted] Le has unlimited access to our facility until 4/**/2014. We have no records of the member trying to contact the gym to resolve any issues regarding this. Last time [redacted]attended the gym, according to our check-in logs, was on 2/**. On 3/11 the member initiated a chargeback with his credit card company for the 2/**payment. The chargeback is a violation of section 2.1 of the contract agreement that was signed by [redacted]on 1/**/2014 at 4:14PM. The agreemen t states: "I also agree to contact [redacted], Inc. about any matter of chargeback or stop payment that may pertain to this Agreement in order to attempt to resolve the matter prior to taking any negative action such as stopping payment or charging back. If any negative action is taken and the action is ruled in favor of [redacted], inc., and the cardholder/bank account owner did not contact [redacted] prior to the negative action, the cardholder/account owner will be legally liable for all items and fees as noted above. [redacted], Inc. may be reached at ###-###-#### Extension **." The phone calls that [redacted] Le has been receiving since are from the [redacted] collections department trying to collect the monthly dues of $99, Returned Payment fee of $25, and the late fee of $20, since the account is 10 days overdue. He should not be fearful of coming to the gym and discussing the resolution in person. We are willing to work with the member, but we can not do it if there are no open lines of communication.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business did not address the issue that the [redacted] has specifically told me that I will not be charge that extra month when the time come. I had attach the email that has specifically stated that. They had charge my credit card by mistake. It is not my mistake that I want my money back. Like I mention before, my attempt to contact [redacted] multiple time has been turn down by unprofessional staffs. I could goes on for pages in regard to the unprofessional support staff. Looking back at this experience, this has been a completely stressful experience.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Even though the staff followed the protocol, and the member was notified of all the charges, we will refund all the money that is owed to the member. We will cancel his agreement, and we will suspend all billing/collections attempts to contact the member. Hopefully this is the resolution that the member is satisfied with.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought 1 year membership for myself and my daughter, the sells representative did not provide any explanation and did not show any contract information, all I did to finalize this purchase is signing a credit card receipt. After going to the gym for 5 months we decided to stop using our membership, I was not aware weather I am entitled to be refunded for 7 months of unused membership as I could not get any clear information regarding this matter but I assumed that after 1 year membership is up I will not be charges membership fees anymore. To my surprise I discovered that after October [redacted], the last day of my membership the company is continuing charging membership fees for each month. I find it as a fraudulent and deceiving practice and demand a full refund.

Regards,

[redacted].Desired Settlement: I demand a full refund.

Business

Response:

All the money that were owed were refunded to the member. We are not sure why this complaint was even filed.

Consumer

Response:

The final refund has been received today.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,