[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: they never mailed me a final bill, this was confirmed to me when I called UGI on February, the rep acknowledged that a final bill was not mailed. Please ask UGI to listen to their recorded conversations and to listen to the part where the rep tells me that a final bill was not mailed.
Regards,
[redacted]
June 15, 2015Dear [redacted]:The service to [redacted] property at [redacted], Plains, was terminated for non-payment on May 28, 2015. [redacted] was mailed a 10 day termination notice on May 14, 2015, and provided a 72 hour notice, via telephone, on May 20, 2015, and May 21, 2015. A post...
termination notice was left at the property on May 28, 2015.It is UGI’s position that proper notice was provided in compliance with Chapter 56.91 & 56.93 of the Public Utility Commissions Standards and Billing Practices for Residential Utility Service.[redacted] has since paid the required reconnection fee and service was restored on June 12, 2015.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W
July 19, 2016Dear [redacted]:Please be advised that this matter has been reviewed, and UGI's position has not changed. The offer stands at $1000. The signed Release and Settlement of Claim is required.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W Supervisor, Compliance
November 1, 2017Dear [redacted]:UGI recently had a main frame system conversion. It was confirmed that there was an error which prevented [redacted] from paying on line, but that matter has since been resolved. A credit of $3.95 has been applied to the account. A customer service representative...
called [redacted] and provided a detailed explanation, and advised him to contact the company if he had any further questions or concerns.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W. Supervisor-Compliance
July 21, 2017Dear [redacted],Please be advised that this matter has been resolved.The security deposit of $300, plus interest will be applied to [redacted]'s next bill. Please feel free to contact me if I can be of any further assistance.Regards,Rose W. Supervisor - Compliance
June 21, 2016Dear [redacted]:The repairs to the [redacted]'s fireplace remain pending because to date we have not received the signed Release and Settlement of Claim accepting UGI's offer.UG received a repair estimate of S751.68, for the fireplace, which we agreed to pay. To provide the [redacted]'s with a...
timely settlement UG offered a release amount of $1000. Per the Company's policy a Release and Settlement of Claim was prepared and delivered to the [redacted] residence with the offer of S1,000.UG stands by its offer of $1000, which is sufficient to cover the cost of the repair expense. The signed Release and Settlement of Claim is required.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W.Supervisor, Compliance
February 24, 2017Dear [redacted],[redacted] had prior Service with UGI at [redacted], Reading. That service was discontinued, at [redacted]'s requests, on May 8, 2015. [redacted] was issued a final bill in the amount of $394.56.On June 15, 2015, after the service was discontinued, [redacted]...
called UG to confirm her account balance. She was advised that the balance at the time of discontinuance was $569.20. Her security deposit of S174.64 was applied to that balance, leaving her a final bill in the amount of $394.56.The final bill was not paid and was turned over to a collection agency in August 2015.There were no additional contacts from [redacted] until February 2017, when she was again advised that she is responsible for the outstanding balance of $394.56.Please feel free to contact me if I can be of any further assistance.Regards,Rose W. Supervisor - Compliance
This letter is in response to the Revdex.com (Revdex.com) letter of Wednesday, August 5, 2015 and the above referenced Revdex.com complaint.We understand the customer is not satisfied with our local construction group’s efforts to restore damage done to his property caused by the repair of a gas...
leak. We have escalated this complaint to our claims group and will be seeking to reach an amicable resolution with Mr. [redacted]. I’ve personally called and left a message for Mr. [redacted] to begin that process. We hope to resolve this issue to the customer’s satisfaction.I trust this satisfies your request.Regards,Ed R[redacted] Operations Manager – UGI Utilities, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]Complaint: [redacted]
I am rejecting this response because: We will not sign a release of our rights in order for the company to fix the problem it caused, and will further escalate the matter if necessary.Our requests are reasonable and fair.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition, They have indeed sent a company out to make repairs and I am 100% satisfied.
Regards,
[redacted]
March 24, 2017Dear [redacted],In response to the second inquiry regarding the same matter, UGI's position stands as is. [redacted] wasissued a final bill and is responsible for the balance of $394.56.[redacted] also filed a complaint with the PA Public Utility Commission, and UGI has provided the same response.Please feel free to contact me if I can be of any further assistance.Regards,Rose W.Supervisor - Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: they never mailed me a final bill, this was confirmed to me when I called UGI on February, the rep acknowledged that a final bill was not mailed. Please ask UGI to listen to their recorded conversations and to listen to the part where the rep tells me that a final bill was not mailed.
Regards,
[redacted]
June 15, 2015Dear [redacted]:The service to [redacted] property at [redacted], Plains, was terminated for non-payment on May 28, 2015. [redacted] was mailed a 10 day termination notice on May 14, 2015, and provided a 72 hour notice, via telephone, on May 20, 2015, and May 21, 2015. A post...
termination notice was left at the property on May 28, 2015.It is UGI’s position that proper notice was provided in compliance with Chapter 56.91 & 56.93 of the Public Utility Commissions Standards and Billing Practices for Residential Utility Service.[redacted] has since paid the required reconnection fee and service was restored on June 12, 2015.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W
July 19, 2016Dear [redacted]:Please be advised that this matter has been reviewed, and UGI's position has not changed. The offer stands at $1000. The signed Release and Settlement of Claim is required.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W Supervisor, Compliance
November 1, 2017Dear [redacted]:UGI recently had a main frame system conversion. It was confirmed that there was an error which prevented [redacted] from paying on line, but that matter has since been resolved. A credit of $3.95 has been applied to the account. A customer service representative...
called [redacted] and provided a detailed explanation, and advised him to contact the company if he had any further questions or concerns.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W. Supervisor-Compliance
July 21, 2017Dear [redacted],Please be advised that this matter has been resolved.The security deposit of $300, plus interest will be applied to [redacted]'s next bill. Please feel free to contact me if I can be of any further assistance.Regards,Rose W. Supervisor - Compliance
June 21, 2016Dear [redacted]:The repairs to the [redacted]'s fireplace remain pending because to date we have not received the signed Release and Settlement of Claim accepting UGI's offer.UG received a repair estimate of S751.68, for the fireplace, which we agreed to pay. To provide the [redacted]'s with a...
timely settlement UG offered a release amount of $1000. Per the Company's policy a Release and Settlement of Claim was prepared and delivered to the [redacted] residence with the offer of S1,000.UG stands by its offer of $1000, which is sufficient to cover the cost of the repair expense. The signed Release and Settlement of Claim is required.Please feel free to contact me if I can be of any further assistance.Best Regards,Rose W.Supervisor, Compliance
February 24, 2017Dear [redacted],[redacted] had prior Service with UGI at [redacted], Reading. That service was discontinued, at [redacted]'s requests, on May 8, 2015. [redacted] was issued a final bill in the amount of $394.56.On June 15, 2015, after the service was discontinued, [redacted]...
called UG to confirm her account balance. She was advised that the balance at the time of discontinuance was $569.20. Her security deposit of S174.64 was applied to that balance, leaving her a final bill in the amount of $394.56.The final bill was not paid and was turned over to a collection agency in August 2015.There were no additional contacts from [redacted] until February 2017, when she was again advised that she is responsible for the outstanding balance of $394.56.Please feel free to contact me if I can be of any further assistance.Regards,Rose W. Supervisor - Compliance
This letter is in response to the Revdex.com (Revdex.com) letter of Wednesday, August 5, 2015 and the above referenced Revdex.com complaint.We understand the customer is not satisfied with our local construction group’s efforts to restore damage done to his property caused by the repair of a gas...
leak. We have escalated this complaint to our claims group and will be seeking to reach an amicable resolution with Mr. [redacted]. I’ve personally called and left a message for Mr. [redacted] to begin that process. We hope to resolve this issue to the customer’s satisfaction.I trust this satisfies your request.Regards,Ed R[redacted] Operations Manager – UGI Utilities, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]Complaint: [redacted]
I am rejecting this response because: We will not sign a release of our rights in order for the company to fix the problem it caused, and will further escalate the matter if necessary.Our requests are reasonable and fair.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition, They have indeed sent a company out to make repairs and I am 100% satisfied.
Regards,
[redacted]
March 24, 2017Dear [redacted],In response to the second inquiry regarding the same matter, UGI's position stands as is. [redacted] wasissued a final bill and is responsible for the balance of $394.56.[redacted] also filed a complaint with the PA Public Utility Commission, and UGI has provided the same response.Please feel free to contact me if I can be of any further assistance.Regards,Rose W.Supervisor - Compliance