Ugly Sofa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Better communication for future customers will get you much further, even if it is to let them know you haven't forgotten about them Sincerely, [redacted]

This person ordered a slipcover for a Basic sofa slipcoverTheir sofa is a Basic Grand sofaThey returned it as they specifiedWe applied a credit to their account that they can use at any time to purchase the correct size (per our return policy)Several Basic Grand slipcovers have come to our site in the meantime and been sold to othersWe can't just order specific styles of slipcovers from our supplierWe just post what is sent to usTo our customer....please contact us at [email protected] to learn how to use your store credit if you don't know how

These chairs have been shipped and deliveredWe apologize for the delay and thank you for your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and would like to clarify that the first email regarding our shipment was made on May 14th and the second on May 19th, which the second, was responded to promptly The cover was ordered as a gift for me by my husband and as we hadn't heard back, he filed a complaint to the Revdex.com which unfortunately, fell within minutes of the response given to me by the company on May 19th The company was kind enough to explain that my order had been flagged because in their system, they ask if we would like our shipment sent to the address listed on our billing or a secondary We selected our secondary address and the order was flagged as possibly fraudulent for selecting said secondary shipping address The company made sure to issue a full credit within minutes of our correspondence on May 19th and we were told that we would be helped with a re-order once our account had been credited The company has made sure to answer my correspondence since in quick time and will be helping me to complete an order shortly The company's resolution in issuing a credit is satisfactory to me Sincerely, [redacted]

We have sent a replacement slipcover to this customerThis was a rare material and it took some time to locate a replacement for them

Yes, we dropped the ball for this customer and are trying to make up for it with this customer in other waysWe apologize

Complaint: [redacted] I am rejecting this response because: this is the same response I received over a month ago and nothing has been doneNo messages, no calls, no updated tracking info, nothingI was forced to dispute the charge and there has been no contact with the business for weeksThey never even attempted to call me when I first alerted them to the problemThere is no phone number to call themTheir delayed response to the Revdex.com is just more of the same Sincerely, [redacted] **

Our chairs take 2-weeks to process, then time after that to allow for shipping...especially from October - December 25thThis information can be found and easily seen from every page on our website, under the 'Shipping and Returns' tab.This product was ordered on November 14thWe shipped it December 12thThey received the product before Christmas and the embroidery wasn't the color they expected (they wanted hot pink and they received pink)Our mistake, we corrected itThe replacement slipcover was shipped to them before we received this complaintThey promised to ship the other slipcover back to us once they received the replacement and we still don't have it backAs far as the emails go, we have record of responding to their emails as follows:12/email...responded to 12/11, no response back.1/email...responded to on 1/They replied back with a 'Thank You'1/email (late at night),...answered next morning 1/and sent a follow up email 1/with shipping infoAs far as the order they placed last year...order received 12/1/2014, order shipped 12/14/Their claims of us taking "MONTHS" is at the least this customer 'mis-remembering' and at the most a libelous claim

Here is the UPS tracking number for the replacement Bean Bags we shipped out: [redacted] This was the second portion to a two part orderFor them to dispute the entire amount of the transaction shows you their own credibility is in questionWe are trying to make this right for them

We apologize for the delayWe got a bit behind on the chairs in this last little bitThis order has been completed and shipped to this personWe are making some changes to get the chairs out quicker and we're trying to do it without jacking up pricesWe appreciate your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Chairs generally take 2-weeks, as stated on the 'Shipping and Returns' tab on our websiteThis one took a little longer and is being shipped on MondayWe apologize for the delay and you should receive your products within business daysThanks for your patience

Complaint: ***
I am rejecting this response because: I only received one of my items
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is a two part order and part of the order was lost in the shipping processWe are sending the replacement items and taking care of this customer todayOur apologies to this customer for the delay on receiving this item

We have refunded this customer for this itemThere was damage to the original cover they orderedWe have been trying to locate another blank for them, but have been unsuccessful in doing soTheir paypal account has been refunded

The customer emailed and said they had only received the chair with the following UPS tracking number: *** The shade they ordered was shipped separately (as the shades always are), since it was too long to fit in the boxIt was shipped via USPS Priority Mail with the following tracking number: *** It says it was delivered on Saturday, August 6thPlease let us know if they didn't receive it, as the tracking says they didIf they didn't, we are happy to provide another one to the customer at our cost

This was a pre-monogrammed chair in Hot PinkThis color is quite rare for us to get a plain one inWe tried to locate one but were unsuccessfulWe contacted buyer and they said they would be OK with a plain pink cover insteadWe have embroidered a replacement for them and are shipping it out on
Monday

For anyone reading this, please keep in mind the following:Anyone reading this, please keep the following in mind:Personalization is a free service we offer when someone purchases a chairA buyer must request the font, color and name to be put on the chairIf the buyer doesn't request a certain
color, font, etc...we use whichever font looks good to usThe buyer on this complaint didn't request a certain color for the embroidery on their chair at the time the order was madeThey only requested a name to be put on the chair "***"It was a green chair and navy blue happens to be the most common request we get for the green chair, which is what we used in this caseWe're not sure how we were supposed to know that this buyer wanted white letteringWe have scoured our emails and haven't come up with any such request in advance of this orderThe CSR, who responded to Mr ***'s request for a different font color (after they received the chair he let us know it should have been in white), thought that Mr *** had requested the white color in advance, so he offered to have the slipcover replaced at no cost to Mr ***It wasn't until later that he noticed that the only information we had in advance, was that the chair needed to have the name '***' on it with no requested thread colorIn conclusion, after seeing all the emails and seeing that our CSR offered to replace the chair, we will honor this replacement and get one shipped out to this guy within the next 5-daysAnyone reading this, please make the personalization request clear when you orderWe will not replace any chair just because you don't like the color of the thread that you didn't request in the first placePlease make your peronalization request clear and we are more than happy to do it for youThis is a free service we offer, so if you need it a certain way please purchase the chair plain and take it to a local embroidery company and pay anywhere from $12-$to have it done just the way you like it

There was a delay on this order, but this customer has received their items they have ordered