Uke's Harley Davidson, Inc.

Review: On 5/22/13 I mailed the following letter to Uke's [redacted].

Dear Customer Service Manager:

On March 4, 2013, I purchased a 2003 Ultra Classic Electra Glide from you. In April when I picked it up [redacted] informed me that the bike was washed and ready to go. He also stated that they needed to replace the battery with a new one. He made a big deal out of it and even showed me where the plug was for the charger. Later I found out the battery was not new.

Tuesday May 7th I had to take it to my local dealer Illinois [redacted] in Countryside. The bike kept dying out while riding and the electric cuts out. I would get it started again and after a few blocks, it does it all over again. I finally get it to the dealer give him all my information and explain the problem. He said it was probably the battery and asked how old it was I told him it was brand new not even a month old. I also informed them that I have an extended warranty that I purchased from Uke’s [redacted]. He looked it up and told me I do not have a warranty nothing showed up in the system. The next day I had to return to show them a copy of my extended warranty contract I was not happy.

I received a call from Illinois [redacted] informing me that the problem was a bad battery. They told me the battery was not new, the manufactured date was 2003. I was a little embarrassed after telling them that I had received a new battery from Uke’s [redacted]. They also informed me that there was a recall in 2004 to replace a faulty breaker. Whoever preformed the service replaced it with a 40amp breaker. The breaker should have been replaced with a 50amp not a 40amp. Since the original owner purchased the bike from your dealership, I am assuming that your service department preformed the service.

I spoke with [redacted] and told him about the battery and the warranty. He said the warranty could take up to 60 days to get in the system. I should have been informed of this when I purchased the warranty. He then spoke with someone in the service department. [redacted] said he misunderstood the technician and they never replaced the battery. He said he was sorry.

Your sales staff told me that I had received a new battery. I feel it is only fair that you honor that and reimburse me for the price of installing a new battery. I have enclosed a copy of the service bill.

I look forward to your reply sometime within the next 30 days. I will wait until then before pursuing other options.

I never heard from them so I am writing you.Desired Settlement: The repair order total was $352.47 that's the amount I want refunded to me.

1 breaker 50amp $7.50

Labor $96.00

Battery $170.95

Labor $48.00

Shop Supplies $7.20

Hazardous Waste Disposal $7.20

Part Discount $0.45

Sales Tax $15.62

Total $352.47

Business

Response:

As requested I am responding to

the complaint by [redacted], after careful investigation the facts

regarding this case are as follows:

Yes [redacted] did purchase a

used 2003 [redacted] Motorcycle from Uke’s [redacted] on March 8,

2013. He purchased two accessories and had them installed by our service

department at time of purchase. The recall was performed on this vehicle by our

service department on 2-27-2003. The correct amp breaker was installed at that

time. There is no way to know if during the 10 years following if anything was

altered.

As for the battery, [redacted], the

sales person did say a new battery would be installed. Our service department

ran tests on the existing battery and it was there professional opinion that

fully charging the existing battery was the best option. The service was

completed at no charge.

Yes, an extended service plan was

purchased by [redacted] at time of purchase of his bike. The company that

processes all warranties takes 40-60 days from time of purchase until it gets

into the system. This is the case will all warranties.

On the way back to his home the

2003 motorcycle was sputtering so [redacted] decided to take it to Illinois

[redacted] where he called us with the complaint. We offered to pick up

his bike for free and a $100 gift card for his inconvenience. [redacted]

declined our offers. It was [redacted]’s choice to take his bike anywhere

he chooses but without letting us take a look at the possible issues and giving

us a chance to correct it, we are not going to pay any amount of his bill from Illinois

[redacted].

Sincerely,

President, Uke’s [redacted],

Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] made a big deal out of the fact that a new battery was

installed and even showed me how they installed the charging cable. If it takes,

40-60 days for a warranty to get into the system then why not tell someone that.

They did offer to pick up the bike but since I live 65 miles away [redacted] said they

would have to charge me. [redacted] also said maybe he could get me a $100 gift card

but he would have to look into it, I never declined it. If it were for any

[redacted] store, I would have probably taken it.

Regards,

Business

Response:

In response to your letter dated 9-11-13, the only response I have is the

pick of his vehicle was offered for free and it was not accepted.