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Ultima Beauty Supply Reviews (6)

I just wanted to give you an update in regards to this complaint case.Our salesman [redacted] went out and met with client yesterdayThere are few very minor things that we need to do at her residence:- Damaged window screenWe already requested for new screen to be ***’d to client.- Painting off all door trims supposed to be done by clientShe couldn’t find her change order.- She bought wood trims that we need to modify and glue on the glass as our window manufacturer does not make windows with wood strip inside the glass

To Whom It may concern- Customer wrote a list which they wanted our company (ADH) to take care of: Our List: The windows must be fixed with the grids from the original order(All windows that had wrong grids were replaced)Total of glass was re-ordered and replaced on September 30, The doors need to be caulked and painted inside and out.Arranging for our installer to take care of caulkingPainting is suppose to be done by client(according to the signed Change order#Please see attached) The screen needs to be replaced.(Screen was shipped by [redacted] (window manufacturer) and replaced by Contractor on September 26th.) The window trim needs to be added on the garage windows and shutters attached(this was taken care of on September 1st) We would like to add one more item:We would like copies of every contract we have ever signed with ADH(Customer signed contracts and change order with our company and those were e-mailed to her on August 26th, 2016) Please call me if any questions at all [redacted]

I just wanted to give you an update in regards to this complaint case.Our salesman [redacted] went out and met with client yesterday. There are few very minor things that we need to do at her residence:-          Damaged window screen. We already requested for new screen to be [redacted]’d to client.-          Painting off all door trims supposed to be done by client. She couldn’t find her change order.-          She bought wood trims that we need to modify and glue on the glass as our window manufacturer does not make windows with wood strip inside the glass.

I just wanted to give you an update in regards to this complaint case.Our salesman [redacted] went out and met with client yesterday. There are few very minor things that we need to do at her residence:-          Damaged window screen. We already...

requested for new screen to be [redacted]’d to client.-          Painting off all door trims supposed to be done by client. She couldn’t find her change order.-          She bought wood trims that we need to modify and glue on the glass as our window manufacturer does not make windows with wood strip inside the glass.

To Whom It may concern- Customer wrote a list which they wanted our company (ADH) to take care of: Our List:1.  The windows must be fixed with the grids from the original order. (All windows that had wrong grids were replaced). Total of 21 glass was re-ordered and replaced on September 30, 20162.  The doors need to be caulked and painted inside and out.Arranging for our installer to take care of caulking. Painting is suppose to be done by client(according to the signed Change order#1. Please see attached)3.  The screen needs to be replaced.(Screen was shipped by [redacted](window manufacturer) and replaced by Contractor on September 26th.)4.  The window trim needs to be added on the garage windows and shutters attached. (this was taken care of on September 1st) We would like to add one more item:We would like copies of every contract we have ever signed with ADH. (Customer signed 2 contracts and 1 change order with our company and those were e-mailed to her on August 26th, 2016) Please call me if any questions at all. [redacted]

I am rejecting this response because:This is not what the company has communicated to us that they are willing to do in regard to resolution. As per an attached phone message, dated August 30, 2016 at 6:21 PM, ADH ordered a new screen, that we have not received yet. [redacted] also communicated that they are working with [redacted] to fix the grids because they understand that Larry ordered an option called a "v-groove" when I ordered a sculptured, Colonial grid in tan. She also communicated that their installer would come today, Thursday, September 1, 2016 to finish installing the trim and shutters.  I have attached an email that [redacted] sent with several complaints about us and my response and request to keep the communications professional. She followed up with another complaining email yesterday and I responded briefly. I have also attached those emails. At this point we need written confirmation that the same four items will be remediated as soon as possible:Our List:1.  The windows must be fixed with the grids from the original order. 2.  The doors need to be caulked and painted inside and out.3.  The screen needs to be replaced.4.  The window trim needs to be added on the garage windows and shutters attached.  We would like to add one more item:We would like copies of every contract we have ever signed with ADH.

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Address: 750 W 7th St # 16, Los Angeles, California, United States, 90017-3700

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