[redacted], Thank you for sharing your concerns. ARS Heating & Air Services strives to provide each customer with an exceptional service experience. We shall process and send to you the $135 reimbursement as requested. We would also like the oppertunity to review...
our quote for additional work as it compares to others you have recieved. You may reach us at [redacted] and ask for [redacted]. Thank you,[redacted] General Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There are a few inaccuracies in the response from ARS that the attached documentation refutes:1) the compressor was not found "inoperable" during the August 16, 2016 service visit rather as stated on ARS Invoice No. 75769 the unit was "cycling off on high head pressure"2) the new replacement HVAC system was not installed "on or about October 8" rather as documented on ARS Invoice No. 56956 it was replaced on November 11, 2016 The original assessment of "high head pressure" is consistent with the closed fire damper that was not identified as being the problem until well after I was charged for ineffective repairs to the original unit, advised I needed to replace the entire HVAC system, and ultimately had the new HVAC system installed only to experience the same issue as originally reported in August 2016 which could not be repaired after multiple, additional service visits lasting into the cold weather season. Furthermore, attached bills from [redacted]/citibank financing show that I was charged in full well before the installation and starting receiving late payment fees and pone calls, threatening the elimination of the promotional interest rate even before I had a working replacement installed. The replacement HVAC system was not functional until December 21, 2016 (attached Invoice from [redacted] for replacement of the fire damper. The original problem was clearly misdiagnosed. While my existing HVAC system may have been getting old (construction of the condos in my building was completed in 2005 and none of my neighbors have yet needed to replace their HVAC units) it seems reasonable to conclude due diligence was not done to accurately diagnose the problem and I was sold an expensive system I did not yet need. I relied and trusted the expertise of the employees of ARS as well as the positive review and recommendations from the Better business Burea, [redacted], as well as [redacted], through which I was referred to this particular contractor. My experience obviously falls far short of my expectations and future consumers need to be aware of this experience so they are ot mislead by the company's positive ratings.
Regards,
[redacted]
American Residential Services, LLC D/B/A ("ARS") has received your email dated June 18, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have reached out to the customer and have not gotten a response,...
but we would like to share the below information: August 16, 2016 was our first visit to the customer’s home. During this visit, our technician discovered that the compressor was inoperable and quoted a new compressor for $2861.00. At this time, the customer declined the compressor and opted to pay for refrigerant, sealant, and a tune-up totaling $354.00. After the initial visit, the customer called in and had a change of mind and wanted to have the compressor installed that was recommended to him on the 1st visit. We then ordered the compressor and placed the customer on our schedule to have the compressor installed. On September 13, 2016, a technician was sent to the customer’s home to install the compressor. Upon arrival, the technician notated that the heat exchanger was not in good shape and recommended changing out the entire unit instead of replacing the compressor. The customer agreed to have a comfort advisor out to give him a quote. We did not collect any monies during this trip, although we had ordered the compressor and made the trip to do the work. In early October, we sent out a comfort advisor to give a quote for replacement of the unit. The unit was replaced on or about October 8, 2016. We would like to add that aside from the amount to replace the hvac unit, the only amount that the customer was charged was $354.00 for the added refrigerant, tune-up, and sealant on our very first visit on August 16, 2016. In the sole interest of customer satisfaction, our company is happy to refund the $354.00 that customer paid on the initial visit. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, [redacted]
American Residential Services, LLC D/B/A ARS Boston South ("ARS") has received your email dated December 2, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with above...
referenced customer. After further research, we have found that the equipment previously installed by our company did not qualify for any rebates. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], Thank you for sharing your concerns. ARS Heating & Air Services strives to provide each customer with an exceptional service experience. We shall process and send to you the $135 reimbursement as requested. We would also like the oppertunity to review...
our quote for additional work as it compares to others you have recieved. You may reach us at [redacted] and ask for [redacted]. Thank you,[redacted] General Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There are a few inaccuracies in the response from ARS that the attached documentation refutes:1) the compressor was not found "inoperable" during the August 16, 2016 service visit rather as stated on ARS Invoice No. 75769 the unit was "cycling off on high head pressure"2) the new replacement HVAC system was not installed "on or about October 8" rather as documented on ARS Invoice No. 56956 it was replaced on November 11, 2016 The original assessment of "high head pressure" is consistent with the closed fire damper that was not identified as being the problem until well after I was charged for ineffective repairs to the original unit, advised I needed to replace the entire HVAC system, and ultimately had the new HVAC system installed only to experience the same issue as originally reported in August 2016 which could not be repaired after multiple, additional service visits lasting into the cold weather season. Furthermore, attached bills from [redacted]/citibank financing show that I was charged in full well before the installation and starting receiving late payment fees and pone calls, threatening the elimination of the promotional interest rate even before I had a working replacement installed. The replacement HVAC system was not functional until December 21, 2016 (attached Invoice from [redacted] for replacement of the fire damper. The original problem was clearly misdiagnosed. While my existing HVAC system may have been getting old (construction of the condos in my building was completed in 2005 and none of my neighbors have yet needed to replace their HVAC units) it seems reasonable to conclude due diligence was not done to accurately diagnose the problem and I was sold an expensive system I did not yet need. I relied and trusted the expertise of the employees of ARS as well as the positive review and recommendations from the Better business Burea, [redacted], as well as [redacted], through which I was referred to this particular contractor. My experience obviously falls far short of my expectations and future consumers need to be aware of this experience so they are ot mislead by the company's positive ratings.
Regards,
[redacted]
American Residential Services, LLC D/B/A ("ARS") has received your email dated June 18, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have reached out to the customer and have not gotten a response,...
but we would like to share the below information: August 16, 2016 was our first visit to the customer’s home. During this visit, our technician discovered that the compressor was inoperable and quoted a new compressor for $2861.00. At this time, the customer declined the compressor and opted to pay for refrigerant, sealant, and a tune-up totaling $354.00. After the initial visit, the customer called in and had a change of mind and wanted to have the compressor installed that was recommended to him on the 1st visit. We then ordered the compressor and placed the customer on our schedule to have the compressor installed. On September 13, 2016, a technician was sent to the customer’s home to install the compressor. Upon arrival, the technician notated that the heat exchanger was not in good shape and recommended changing out the entire unit instead of replacing the compressor. The customer agreed to have a comfort advisor out to give him a quote. We did not collect any monies during this trip, although we had ordered the compressor and made the trip to do the work. In early October, we sent out a comfort advisor to give a quote for replacement of the unit. The unit was replaced on or about October 8, 2016. We would like to add that aside from the amount to replace the hvac unit, the only amount that the customer was charged was $354.00 for the added refrigerant, tune-up, and sealant on our very first visit on August 16, 2016. In the sole interest of customer satisfaction, our company is happy to refund the $354.00 that customer paid on the initial visit. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, [redacted]
American Residential Services, LLC D/B/A ARS Boston South ("ARS") has received your email dated December 2, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with above...
referenced customer. After further research, we have found that the equipment previously installed by our company did not qualify for any rebates. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]