Ultimate Auto Body

DO NOT USE ULTIMATE AUTO BODY UNTIL YOU READ THIS! I have been a customer of Ultimate Auto Body for several years, giving them several jobs Everything seemed to work OK - the insurance company paid, I got my car back in a reasonable period of time, the work was quality However, I had a recent experience where Matt and the ownership of Ultimate Auto Body showed their true colors The bottom line is these guys are going to pressure/railroad you into getting the most expensive repair possible, even if that's not what you want, and be very nasty to you if you refuse to go along Read the other reviewers - "slick" is the perfect description of this place I guarantee you can do better elsewhere Here's the details I recently had storm damage that destroyed one car and nearly destroyed the other Both were towed to Ultimate I told Matt that I hoped that/wanted both cars to be totaled and, in any event, I did not want any repair work done on either of them Matt had me signed the "standard" forms (I just assumed that was needed for Matt to have the cars on his lot) and said he would work talk with the insurance company and get back to me Well it turns out one of the cars was not a total loss When I discovered this, I told Matt I would have the car towed for private re-sale and that's when the attitude completely changed I was told work had begun, that I would have to pay charges (which turned out to be over $3,500) to have the car released to me, and that I would have to pay in cash I was so mortified I wanted both my cars out of their, so they charged me an additional $4,to get the total-loss car back, even though ZERO work had been done on it Talking with the owner Greg (Matt's uncle) went nowhere It was clear they wanted a repair job (with the insurance company $$ that came with it) and if I wouldn't go along, then to heck with me They even made me pay cash to get my vehicle released - a nice classy touch I'm not criticizing the staff and I'm not criticizing the quality of the work But these folks are clearly not looking to do right by their (even long-time) customers and I'm sure that attitude clearly impacts their interactions with every customer Avoid them or assume the risk

DO NOT USE ULTIMATE AUTO BODY UNTIL YOU READ THIS! I have been a customer of Ultimate Auto Body for several years, giving them several jobs. Everything seemed to work OK - the insurance company paid, I got my car back in a reasonable period of time, the work was quality. However, I had a recent experience where Matt and the ownership of Ultimate Auto Body showed their true colors. The bottom line is these guys are going to pressure/railroad you into getting the most expensive repair possible, even if that's not what you want, and be very nasty to you if you refuse to go along. Read the other reviewers - "slick" is the perfect description of this place. I guarantee you can do better elsewhere.
Here's the details. I recently had storm damage that destroyed one car and nearly destroyed the other. Both were towed to Ultimate. I told Matt that I hoped that/wanted both cars to be totaled and, in any event, I did not want any repair work done on either of them. Matt had me signed the "standard" forms (I just assumed that was needed for Matt to have the cars on his lot) and said he would work talk with the insurance company and get back to me. Well it turns out one of the cars was not a total loss. When I discovered this, I told Matt I would have the car towed for private re-sale and that's when the attitude completely changed. I was told work had begun, that I would have to pay charges (which turned out to be over $3,500) to have the car released to me, and that I would have to pay in cash. I was so mortified I wanted both my cars out of their, so they charged me an additional $4,700 to get the total-loss car back, even though ZERO work had been done on it. Talking with the owner Greg (Matt's uncle) went nowhere. It was clear they wanted a repair job (with the insurance company $$ that came with it) and if I wouldn't go along, then to heck with me. They even made me pay cash to get my vehicle released - a nice classy touch.
I'm not criticizing the staff and I'm not criticizing the quality of the work. But these folks are clearly not looking to do right by their (even long-time) customers and I'm sure that attitude clearly impacts their interactions with every customer. Avoid them or assume the risk.

DO NOT USE ULTIMATE AUTO BODY UNTIL YOU READ THIS! I have been a customer of Ultimate Auto Body for several years, giving them several jobs. Everything seemed to work OK - the insurance company paid, I got my car back in a reasonable period of time, the work was quality. However, I had a recent experience where Matt and the ownership of Ultimate Auto Body showed their true colors. The bottom line is these guys are going to pressure/railroad you into getting the most expensive repair possible, even if that's not what you want, and be very nasty to you if you refuse to go along. Read the other reviewers - "slick" is the perfect description of this place. I guarantee you can do better elsewhere.

Here's the details. I recently had storm damage that destroyed one car and nearly destroyed the other. Both were towed to Ultimate. I told Matt that I hoped that/wanted both cars to be totaled and, in any event, I did not want any repair work done on either of them. Matt had me signed the "standard" forms (I just assumed that was needed for Matt to have the cars on his lot) and said he would work talk with the insurance company and get back to me. Well it turns out one of the cars was not a total loss. When I discovered this, I told Matt I would have the car towed for private re-sale and that's when the attitude completely changed. I was told work had begun, that I would have to pay charges (which turned out to be over $3,500) to have the car released to me, and that I would have to pay in cash. I was so mortified I wanted both my cars out of their, so they charged me an additional $4,700 to get the total-loss car back, even though ZERO work had been done on it. Talking with the owner Greg (Matt's uncle) went nowhere. It was clear they wanted a repair job (with the insurance company $$ that came with it) and if I wouldn't go along, then to heck with me. They even made me pay cash to get my vehicle released - a nice classy touch.

I'm not criticizing the staff and I'm not criticizing the quality of the work. But these folks are clearly not looking to do right by their (even long-time) customers and I'm sure that attitude clearly impacts their interactions with every customer. Avoid them or assume the risk.