5/5/16To whom this may concern, on 3/5/2016 [redacted] and [redacted] purchase a 2003 Toyota Solara from my place of business Ultimate Automotive & Detail. Back Story: [redacted] contacted me via our Facebook listing for a 2001 Mazda millennia, we messaged back and forth about the car arid...
agreed that she would come take a look at it, [redacted] then insisted that the only day she would be available to come see the car would subsequently be on a day that we are not open for business, none the less I met her and [redacted] on that day anyway, at approx. 8pm. [redacted] looked over the Mazda saw a few blemishes on the bumpers and decide she did not want that car, no problem, she then took a look at a few of my other vehicles, her and [redacted] went over each car very closely, they started them, let them run, looked under the hood, checked all the functions of each vehicles, and test drove them as well. [redacted] then chose the Solara, they both liked the car, as with all the other vehicles they both checked this car from top to bottom, me along side of them, found nothing to be wrong with the vehicle. I told [redacted] to drive the car, reluctantly she did. She was gone 10-15mins came back all was well on 3/7/16 she bought the car. As with all my pre-owned vehicles the car was sold As-Is and has no warranties, [redacted] signed the document stating such information. They have a copy and so do we. On 3/8/16 I spoke with [redacted] because in good faith they did not have all the money for the car, I allowed them to take delivery of the vehicle that night with a simple promise that she would call me the following day with a credit card to pay the remaining balance, she did. I asked her about the car, her response was that she loved it, and thanked me again, and went as far as even giving me rave reviews on our Facebook page as to haw good of a job I did with them, and how great of an experience it was. On 3/9/16 I get a phone call from [redacted] that evening, about the car overheating on her way to Lawrenceburg Indiana, she stated that she was sitting on the side of the highway waiting for [redacted], I responded with is everything o.k.? her response was yes, and that she was just calling to let me know what was going on with the car, [redacted] suggested that it was the thermostat, and with him being a mechanic she said not to worry about it, that he was going to replace it himself, I said ok. And also told her if she needed something to let me know. On 3/11/16 I received another call from [redacted], she was noticeably frustrated, she then stated that the water pump is bad on the car and she wanted to know if we were going to do something about fixing it, at that time I did remind her that she bought the car as-is but I will see what I can do, and also I would have to run this by my boss whom in which was out of town that weekend, she says ok. Later that evening she took to social media (Facebook) wrote a horrible review, she texted my personal phone, as well as instant messaged me on Facebook, threatening me, and the business, all terrible things! In my eyes she never even gave me the proper opportunity to try to help her remedy her problem. This car left here in proper driving and working order, two days later it started overheating, 6 days later it needed a water pump, now a head gasket. The car has now according to the letter, has been driven 601 miles since the day she bought it. Looks like to me negligence on her part may be the reason for the failure beyond the thermostat. As far as we are concerned at this point, the vehicle was sold AS-IS. And we will not be offering any resolution at this time, or anytime in the future.ULTIMATE AUTO.& DETAIL INC.6859 Main Street Cinti. Ohio 45244 [redacted]n Warren Manager 5/5/16
5/5/16To whom this may concern, on 3/5/2016 [redacted] and [redacted] purchase a 2003 Toyota Solara from my place of business Ultimate Automotive & Detail. Back Story: [redacted] contacted me via our Facebook listing for a 2001 Mazda millennia, we messaged back and forth about the car arid...
agreed that she would come take a look at it, [redacted] then insisted that the only day she would be available to come see the car would subsequently be on a day that we are not open for business, none the less I met her and [redacted] on that day anyway, at approx. 8pm. [redacted] looked over the Mazda saw a few blemishes on the bumpers and decide she did not want that car, no problem, she then took a look at a few of my other vehicles, her and [redacted] went over each car very closely, they started them, let them run, looked under the hood, checked all the functions of each vehicles, and test drove them as well. [redacted] then chose the Solara, they both liked the car, as with all the other vehicles they both checked this car from top to bottom, me along side of them, found nothing to be wrong with the vehicle. I told [redacted] to drive the car, reluctantly she did. She was gone 10-15mins came back all was well on 3/7/16 she bought the car. As with all my pre-owned vehicles the car was sold As-Is and has no warranties, [redacted] signed the document stating such information. They have a copy and so do we. On 3/8/16 I spoke with [redacted] because in good faith they did not have all the money for the car, I allowed them to take delivery of the vehicle that night with a simple promise that she would call me the following day with a credit card to pay the remaining balance, she did. I asked her about the car, her response was that she loved it, and thanked me again, and went as far as even giving me rave reviews on our Facebook page as to haw good of a job I did with them, and how great of an experience it was. On 3/9/16 I get a phone call from [redacted] that evening, about the car overheating on her way to Lawrenceburg Indiana, she stated that she was sitting on the side of the highway waiting for [redacted], I responded with is everything o.k.? her response was yes, and that she was just calling to let me know what was going on with the car, [redacted] suggested that it was the thermostat, and with him being a mechanic she said not to worry about it, that he was going to replace it himself, I said ok. And also told her if she needed something to let me know. On 3/11/16 I received another call from [redacted], she was noticeably frustrated, she then stated that the water pump is bad on the car and she wanted to know if we were going to do something about fixing it, at that time I did remind her that she bought the car as-is but I will see what I can do, and also I would have to run this by my boss whom in which was out of town that weekend, she says ok. Later that evening she took to social media (Facebook) wrote a horrible review, she texted my personal phone, as well as instant messaged me on Facebook, threatening me, and the business, all terrible things! In my eyes she never even gave me the proper opportunity to try to help her remedy her problem. This car left here in proper driving and working order, two days later it started overheating, 6 days later it needed a water pump, now a head gasket. The car has now according to the letter, has been driven 601 miles since the day she bought it. Looks like to me negligence on her part may be the reason for the failure beyond the thermostat. As far as we are concerned at this point, the vehicle was sold AS-IS. And we will not be offering any resolution at this time, or anytime in the future.ULTIMATE AUTO.& DETAIL INC.6859 Main Street Cinti. Ohio 45244 [redacted]n Warren Manager 5/5/16