Ultimate Autos

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, AAMCO did replace the transmission under warranty; however I wouldn't say they bent over backwards for usThey notified us that we only had approximately more months or more miles left on the warrantyWe were concerned that if the first transmission only lasted months where is the guarantee it would not go again and we would have to pay out another $So we asked if we could buy an extended warranty and they said noRight after my wife picked up the car and drove to work she heard a rattling soundWe took it back and the transmission had become loose from the frameI was so concerned I called the AAMCO headquarters officeAnd that is when they offered a month or miles extended warrantyThen once again something was not right and they said there was a hole in the caseThey said my wife must have driven over something that hit the caseShe only drives to and from work, straight down [redacted] drive and back every dayShe said I think that if I had driven over something I would have heard something like thatAlso, in all the years she has been driving, she has never had to replace a transmission in any of the cars she ownedBut that is not the issueThe issue Is we went to them because we believed that the job would have been done right the first time because transmissions are what they doAnd when we had to keep taking it back because it wasn't right we were worried that in months we would be paying out another $Our complaint is that we feel that they were doing shorty work or putting in [redacted] equipment and every time we had to take it back we had to pay for a car to get my wife to and from workA huge inconvenience and costly to usI will never take another car to them and I will never recommend AAMCO to anyoneRespectfully, Joseph Z

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, AAMCO did replace the transmission under warranty; however I wouldn't say they bent over backwards for usThey notified us that we only had approximately more months or more miles left on the warrantyWe were concerned that if the first transmission only lasted months where is the guarantee it would not go again and we would have to pay out another $So we asked if we could buy an extended warranty and they said noRight after my wife picked up the car and drove to work she heard a rattling soundWe took it back and the transmission had become loose from the frameI was so concerned I called the AAMCO headquarters officeAnd that is when they offered a month or miles extended warrantyThen once again something was not right and they said there was a hole in the caseThey said my wife must have driven over something that hit the caseShe only drives to and from work, straight down *** drive and back every dayShe said I think that if I had driven over something I would have heard something like thatAlso, in all the years she has been driving, she has never had to replace a transmission in any of the cars she ownedBut that is not the issueThe issue Is we went to them because we believed that the job would have been done right the first time because transmissions are what they doAnd when we had to keep taking it back because it wasn't right we were worried that in months we would be paying out another $Our complaint is that we feel that they were doing shorty work or putting in *** equipment and every time we had to take it back we had to pay for a car to get my wife to and from workA huge inconvenience and costly to usI will never take another car to them and I will never recommend AAMCO to anyoneRespectfully, Joseph Z

Revdex.com spoke to business and the following was relayed: We replaced in December under warranty and extended the warranty for another monthsSomething hit the transmission as there was a hole in the case, which had to be caused from something hitting it and puncturing a hole which caused it to leak
This was not due to our work or the transmission, we replaced it againWe bent over backwards for this customer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, AAMCO did replace the transmission under warranty; however I wouldn't say they bent over backwards for us. They notified us that we only had approximately 3 more months or 600 more miles left on the warranty. We were concerned that if the first transmission only lasted 7 months where is the guarantee it would not go again and we would have to pay out another $2000.00. So we asked if we could buy an extended warranty and they said no. Right after my wife picked up the car and drove to work she heard a rattling sound. We took it back and the transmission had become loose from the frame. I was so concerned I called the AAMCO headquarters office. And that is when they offered a 6 month or 6000 miles extended warranty. Then once again something was not right and they said there was a hole in the case. They said my wife must have driven over something that hit the case. She only drives to and from work, straight down [redacted] drive and back every day. She said I think that if I had driven over something I would have heard something like that. Also, in all the years she has been driving, she has never had to replace a transmission in any of the cars she owned. But that is not the issue. The issue Is we went to them because we believed that the job would have been done right the first time because transmissions are what they do. And when we had to keep taking it back because it wasn't right we were worried that in 6 months we would be paying out another $2000.00. Our complaint is that we feel that they were doing shorty work or putting in [redacted] equipment and every time we had to take it back we had to pay for a car to get my wife to and from work. A huge inconvenience and costly to us. I will never take another car to them and I will never recommend AAMCO to anyone. Respectfully, Joseph Z.

Revdex.com spoke to business and the following was relayed: We replaced in December under warranty and extended the warranty for another 6 months. Something hit the transmission as there was a hole in the case, which had to be caused from something hitting it and puncturing a hole which caused it to leak....

This was not due to our work or the transmission, we replaced it again. We bent over backwards for this customer.