Ultimate Beach Tanning

This client received a full refund to her credit card on 10/15/15. It is our practice to give a copy of the signed membership agreement to every client who purchases a membership. I have attached a copy of this client's signed membership agreement.[redacted]Franchise District...

Manager   [redacted]
[redacted]

Review: I signed up for a package for tanning. The tanning caused me to get hives and a rash. I had tanned 4 times and just want the rest of the package canceled a refunded to my credit card. I am willing to pay for the 4 times I went. Sun Tan City also said that I would owe them money for next month when I do not plan on going. When I contacted Sun Tan City they advised I would need a slip from the Doctor to get the refund. The cost of the Doctors visit would be more then they refund I am requesting and they said they would not pay for that.Desired Settlement: I just want a refund for the service I can not use and I do not want to be charged for the next month.

Business

Response:

In response to Complaint ID [redacted], we had approved a refund in the amount of $73.43 (service plus tax included) back on the 14th of May. The customer is not scheduled to be charged another month and should have already received her refund of $73.43.

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