Ultimate Chimney Sweep

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It's amazing how reaponsive you are now that the issue is up on the Revdex.com website.So you're saying that a [redacted] as noted on your service form is the fix for a broken crown? Just want to be clear on this.You have a great evening...? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please see attached pictures of what the employee from Ultimate Chimney Sweep Incapplied to stop the venting pipe from leaking Not one of the employees that came to my house from Ultimate Chimney Sweep Inctook any pictures before or after any of the work was done I never stated that there were holes from screws that were misaligned The pipe has not been repaired as I am waiting for Ultimate Chimney Sweep Incto forward the payment to [redacted] [redacted] *or replacement of the venting on my pellet stove I spoke with [redacted] , an employee at Ultimate Chimney Sweep Incregarding this situation; I sent an email with the attached Quote from [redacted] on Wednesday, May 18, 2015, I sent a second email inquiring about the quote from the first email as I hadn't received a telephone or email from Ultimate Chimney Sweep Inc(May 18, 20015), I send a third email to [redacted] via through [redacted] , with attached pictures of the venting on May 22, I have attached a scanned copy to this response along with the two pictures.Regards [redacted] Regards, [redacted]

To the best of our knowledge this has been resolvedIf any questions or concerns please call our office

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your company's mission statement is as follows: "Your Family is our First Priority" & "Helping educate you on Chimney safety." The last technician from your company that came admitted that the pipes were put on improperly Why did the first tech not notice that, why did the 2nd tech not notice that??? I am gravely concerned about the safety of my family due to the service performed by your company I had an independent company quote replacement of the now damaged pipe work - the cost is in the range of $500-dollars, that does not include replacing the granite slab under the stove that is now stained It is deplorable that your company, especially it's owner, is not taking any responsibility for the actions of its untrained employees I do not have the funds to get this repair work done after paying your company, so I am left with a cold home all winter or taking the chance of a house fire or burns by tar.???? Regards, [redacted] ***

I am willing to refund the cleaning because the customer is unhappy with the service but wont pay to replace a whole liner system The customer stated there were holes from screws that were misaligned we took pictures before and after as well as asked for the repair tech to take pictures before he repaired the pipes to the best of my knowledge that was not doneAnd what was done when the repair tech went out? he replaced the gasket? We don't even know where this stands

These pipes were not installed by our company we cleaned the chimney and installed a chimney cap the pipes would not be disassembled to do the cleaning , the holes for screws would not line up and the pipes do not match

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI spoke again with the office manager I told her the work was unnecessary and not what we asked for I told he the technician had agreed that we didn't need a separation wall because we had a liner - she told me he never said that I told her that the plumber had agreed we didn't need the separation wall because we had a liner and it passed with our building inspector and that the technician has confirmed this in each conversation She then said "we did do a separation wallSmoke-tite is a separation wall." When I asked her to put it in writing she quickly back tracked saying they would not put anything in writing other than the service report they already provided She stated many times "you are not getting your money back" She then proceeded to tell me the conversation was over When I protested that we still had the issue that they did unnecessary work she just put me on hold I called back and she wouldn't take the call - I had to leave a message So we are at the same place Ultimate Chimney did work we didn't ask for or need and they refuse to rectify the situation Regards, [redacted]

Tell u We attempted to solve this matter in a suitable time frameWe asked [redacted] to get several quotes from different companies in order for us to get this resolvedIt took [redacted] *** about six months to get back to us, when she did she stated she could not find anyone and was just following upFinally she got back to us with a quote which the office manager reviewedWe made several attempts to contact [redacted] by phone leaving messages and also via email and we were unsuccessfulAt that time, the quote had already expiredWith lack of communication and the expired quote we made several more attempts to contact [redacted] and finally she got back to us, she spoke with the office manager and it was agreed upon we would be releasing her a check for $ s why here

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I do have a copy of the invoice that I can provide as proof of service and cost Regards, [redacted] ***

Sir, I have looked at all of the pictures of the crown wash on the top of your chimney, there is no possible way that you can say that any of that is our faultWe did send a technician out the day of your cleaning and he recommended repair to the crown for $You chose not to have it done, rather you call stating that our technician caused the damageThe technician would have to physically take a hammer or some other tool to make the crown like thatYou are right we are the experts and from the pictures you sent as well as the pictures our technician took, you can clearly see that repair is neededNow on the proposal it states the repair could have been done for $not $which in all my years as a chimney sweep I have not seen a crown repair cost that muchWe are more than happy to set up an appointment to repair your crown for the price of $Our technicians as well as all employees of this company take great pride in our work and do not appreciate you assuming that we would intentionally leave your chimney this way if we had done any damageIn closing, please feel free to schedule the work to be done otherwise you may contract someone else to do the work at your own expenseYou are not obligated to have us do the workThank you and have a great day

As a follow up to this complaint, as a company who has been in business for 20+ years we stand by our work and we do not dismiss or ignore customer complaints or customer concernsYou did speak with our office manager who tried to solve the problem, than you asked to speak with our technician, which at the time he was out on the roadUpon return to the office we had the technician who serviced your property place a call to you and discussed your concernsThe technician stated the job performed was a necessity and agreed upon by your wifeWork performed was discussed and contract was signed off on by your wife before any work was doneWe Provided a service which at the time everyone present had agreed uponWe acknowledge your dissatisfaction, however we stand by our professional judgement and our years of experience in this field

As previously stated, Ultimate Chimney Sweep stands by our professional judgement

I still do not believe that our technician bumped or banged your crown wash as you stateIt is cement! and this $1000.00, where are you even coming up with that price? You stated you had gutter people up there and you were up there> I dont even think any of you did it, it is old and deteriorated that is all, We are not responsible for any damagesAll our company did was clean the chimneyThere is no possible way that anyone just bumping into the chimney would cause damages

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The company should not be able to provide a service - and charge me $-- we did not ask for nor need (according to a licensed plumber) just because they "judged" we needed it Regards, [redacted]