From: Travis F[redacted] [mailto:travisf[redacted]@ultimatecomfortac.com] Sent: Friday, July 24, 2015 9:52 AM To: drteam <[email protected]> Subject: Complaint #[redacted] The Dispute Resolution Team, I have...
reviewed this information for the following: [redacted]. On 10-3-2014: [redacted] (warranty company) notified Ultimate Comfort with [redacted] work order # [redacted] This work order stated: A/C (1UNIT) NOT COOLING **DO NOT COLLECT SV FEE** TENANT [redacted] TENANT SAYS IF NO ANWSER. SOMEONE WILL BE HOME SO GO AHEAD AND SEND TECH. IF ANY REPAIRS NEED TO BE MADE CALL [redacted] (P/M) FROM HOME W/DIAGNOSIS AT [redacted] On 10-6-2014 the above address was scheduled: One of my tech’s had found leaks on the condenser coil. The homeowner was notified of the status of the unit. At this time of the findings, standard practice is to notify [redacted] (warranty company) [redacted] was given model and serial numbers for existing equipment. Based on the homeowner’s policy with [redacted], Equipment was order by [redacted]. On 10-13-2014, Equipment was received and installed. The installer completed the job and verified system working properly with no cooling issues at this time. Additional notes: No contact was made homeowner after installation with any cooling issues. Ultimate Comfort has a 60 day labor warranty The equipment will have a manufacture warranty Ultimate Comfort is not responsible for existing equipment previously installed by other companies. It is not uncommon to see mismatched Brands of equipment and also it is not uncommon to see a half ton sizing difference. This will not affect the operation of equipment. Travis F[redacted] Ultimate Comfort Heating and Air Conditioning.
Dear, [redacted], I have read your complaint and I have also read the technician's invoice. I will attached the...
technician's photographs of his findings in your attic. I want to add also Ultimate Comfort has serviced your residence since 2013-present with a total four visits. This last visit on 02/03/2016, I have also attached the evaluation you filled out (hand written) "Please let us know your thoughts" about our service; you valued our service and technician at "excellent". You also fill out how likely are you to use our service again? you valued at the highest to use Ultimate comfort again. Ultimate Comfort technicians are trained daily on How to treat customers and their property with the highest respect. which on 02/03/2016 Ultimate Comfort technician did his job and explain using his best verbiage and physically showed you his findings. If there was a misunderstanding or misinterpretation and you need a second option and/or way of explaining we can provide one for you. The "holes" in your ductwork was explained to you that a possible animal/rodent had made these, based on the picture this seems extremely accurate. Ultimate Comfort will not sabotage and/damage a customers property for ones gain. Ultimate has polices against this matter and this would be grounds for termination. Ultimate Comfort is a honest company and our technicians are trained to be upfront with pricing and repairs. Ultimate Comfort Heating and AC[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
People, who live in the house, were waiting patiently during
many days for the company’s technician to arrive at once after my first call in
a middle of hot summer.
But nobody did attend the troubled AC system.
This company just ignored them.
Now we are all know, what does mean this name, the Ultimate Comfort
LLC.
I did not expect another answer from the company, which does not care about its customers, the quality of its services and its reputation.
From: Travis F[redacted] [mailto:travisf[redacted]@ultimatecomfortac.com] Sent: Friday, July 24, 2015 9:52 AM To: drteam <[email protected]> Subject: Complaint #[redacted] The Dispute Resolution Team, I have...
reviewed this information for the following: [redacted]. On 10-3-2014: [redacted] (warranty company) notified Ultimate Comfort with [redacted] work order # [redacted] This work order stated: A/C (1UNIT) NOT COOLING **DO NOT COLLECT SV FEE** TENANT [redacted] TENANT SAYS IF NO ANWSER. SOMEONE WILL BE HOME SO GO AHEAD AND SEND TECH. IF ANY REPAIRS NEED TO BE MADE CALL [redacted] (P/M) FROM HOME W/DIAGNOSIS AT [redacted] On 10-6-2014 the above address was scheduled: One of my tech’s had found leaks on the condenser coil. The homeowner was notified of the status of the unit. At this time of the findings, standard practice is to notify [redacted] (warranty company) [redacted] was given model and serial numbers for existing equipment. Based on the homeowner’s policy with [redacted], Equipment was order by [redacted]. On 10-13-2014, Equipment was received and installed. The installer completed the job and verified system working properly with no cooling issues at this time. Additional notes: No contact was made homeowner after installation with any cooling issues. Ultimate Comfort has a 60 day labor warranty The equipment will have a manufacture warranty Ultimate Comfort is not responsible for existing equipment previously installed by other companies. It is not uncommon to see mismatched Brands of equipment and also it is not uncommon to see a half ton sizing difference. This will not affect the operation of equipment. Travis F[redacted] Ultimate Comfort Heating and Air Conditioning.
Dear, [redacted], I have read your complaint and I have also read the technician's invoice. I will attached the...
technician's photographs of his findings in your attic. I want to add also Ultimate Comfort has serviced your residence since 2013-present with a total four visits. This last visit on 02/03/2016, I have also attached the evaluation you filled out (hand written) "Please let us know your thoughts" about our service; you valued our service and technician at "excellent". You also fill out how likely are you to use our service again? you valued at the highest to use Ultimate comfort again. Ultimate Comfort technicians are trained daily on How to treat customers and their property with the highest respect. which on 02/03/2016 Ultimate Comfort technician did his job and explain using his best verbiage and physically showed you his findings. If there was a misunderstanding or misinterpretation and you need a second option and/or way of explaining we can provide one for you. The "holes" in your ductwork was explained to you that a possible animal/rodent had made these, based on the picture this seems extremely accurate. Ultimate Comfort will not sabotage and/damage a customers property for ones gain. Ultimate has polices against this matter and this would be grounds for termination. Ultimate Comfort is a honest company and our technicians are trained to be upfront with pricing and repairs. Ultimate Comfort Heating and AC[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
People, who live in the house, were waiting patiently during
many days for the company’s technician to arrive at once after my first call in
a middle of hot summer.
But nobody did attend the troubled AC system.
This company just ignored them.
Now we are all know, what does mean this name, the Ultimate Comfort
LLC.
I did not expect another answer from the company, which does not care about its customers, the quality of its services and its reputation.
Best regards.[redacted]