Ultimate Fitness Center

Yes, my [redacted] membership was transferred to Ultimate Fitness without my knowledgeThe phone number for Ultimate Fitness is ###-###-####I believe the owner is named James DeFalco and his email is [redacted] @***.comUltimate Fitness Center billing goes through [redacted] Services, INC whose number is ###-###-####, email [redacted] @ [redacted] .comAgain, I just want to be sure my membership is cancelled and I am out of their systemI do not want to be billed for as I never signed anything for them stating this nor did I say I wanted to be with Ultimate Fitness after [redacted] had closedI have attempted to cancel at least times nowThank you

Regarding this customer complaint, the customer sent their cancellation letter within the three day cancel period, per policy on the contractRecently there has been a change in our cancellation department location that has caused all cancellation letters to be forwarded directly to the clubFor reasons unknown, the customer's letter was not forwarded to our new addressAt the time this complaint was filed, we had already received notification of attempts to deliver this letter to our previous address Once that error was realized, we had already refunded the member the monthly payment that was taken outDue to billing system error, a second payment was taken by mistakeWe have refunded the customer both monthly payments that were taken in addition to the original down payment of $that was paid by the customer and have officially closed the account (total of all refunds to be $43.98)Unfortunately, we cannot compensate the customer for payments made to the postal carriers to follow procedures on cancellation, nor can we compensate for potential post office or mail carrier errorFurthermore, the club cannot return original membership documents, as we are required by law to keep them on file for up to months, regardless if an account is active or cancelled, and all customers receive a carbon copy of such paperwork upon sign upHowever, upon cancellation, all credit card information is deleted and/or destroyed as required by law This notice is to serve as the official cancellation of the customer account, with no further payments to be due or charged to the customerWe apologize for any confusion this may have causedWe also consider this matter to be officially closed with this responseSincerely, Bally Total Fitness Sincerely, Bally Total Fitness

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com spoke to Rob who stated the consumer was not told she could cancel at any timeShe did commit to year of personal trainingRevdex.com did request a copy of the contract and was told that business will have Margaret from the billing deptcall backRevdex.com has not received a call as of yet

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Rob is lying, which is normal, I am not the only student who has been told they can cancel at any time this issue seems to happen more often than not with this companyI was told multiple times that someone would be in contact with me and it never happened so I'm not sure if you are going to receive a response eitherAlso, a business promises to provide their customers with a copy of a contract if necessary, I waited months and had to send multiple emails and call numerous time asking questions about this before I received oneAs stated to the business (which I never received a response to) if necessary I will go through a lawyerThe reviews of this company in the paper and online tell it all and unfortunately when someone promises me that I can "cancel at any time" or "put your account on hold, where we don't charge you for those months until you are ready to return" I believe themI was lied to and I will not accept another lie as a response to thisAn obvious indication that they know they are wrong is that no one has contacted me since November when I was told I would be contacted with billing information I have every single email that was sent and receivedAlso, because I seriously doubt they will send you the contract as promised I have attached the copy that I finally received on November 14th Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs mentioned in my complaint to the NYS Attorney General, I do not have any document outlining cancellation policyUnder the law, the company is required to provide me with a copy of the contractI have repeatedly requested a copy of the contract but have not received itI do not have a problem paying the $25, but am only requesting the document as noted above Calls to both the manager and owner have not been responded toRegards, [redacted]

This customer has been refunded $due to an error in forwarding cancellation notices to our new cancellation departmentThe customer sent a letter in JanuaryDue to our day policy for cancellations, the cancellation would normally be in effect days from the date is was postmarked
Therefore, the customer would be billed one more month ( February ) before the cancellation would take effectThe customer has been refunded the remaining three months they have been billed and the account has been closed. We apologize for the error in forwarding this cancellation request Attached to this response is a copy of the receipt indicating the member has been refunded the indicated amount back to their credit cardWe apologize to the customer for the inconvenience, and consider the matter officially closedSincerely, Bally Total Fitness

Statement taken over the phone: I have been notified by the billing company the the contract has been cancelled When this gym closed they did not notify us how to cancel the contract I have been trying to cancel since July The notice says it is canceled as of October 19,

She has a zero balance and was cancelled as shown in her history. I will contact the billing company to correct their mistake She could not have a past due because she was paid in full

Revdex.com spoke to Chris at business and the following was relayed: I am the Manager of the Cancellation DepartmentThe customer entered into a day trial contract on 5/15/There was a day right to cancel wherein the third business day would have been Tuesday, 5/19/We have no record
of a certified letter having been sent within that time frameIf the consumer has a tracking number to confirm a certified letter was sent by or on 5/19/I will be able to retroactively cancel the contractIf not, the day trial contract that the consumer signed requires visits within that days and if there are not visits then it becomes a month contract which costs the initial $deposit and $month for a total of $Business states they did move approximately a mile down the road but that they are currently openRevdex.com is requesting proof that either cancellation was done properly and in time, a certified letter sent within business days of signing the contract or that visits were made within the trial period of days

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thanks so much, I'm satisfied with the decision ballys made
Regards,
*** ***

Today, I received your letter dated September 3, 2015, regarding the above referenced complaint. This was a credit reporting issue where one of the three credit reporting agencies was reporting that a loan still had a balance. We provide the same credit reporting information to all three agencies so...

I'm not sure why two reported correctly while Transunion did not. We have submitted a form to update and correct the Transunion reporting information. I have provided Ms. [redacted] a copy of this form that we electronically submitted to the credit reporting agencies on September 4, 2015. This will correct the reporting error. I also sent [redacted] a letter explaining the actions that we have taken to resolve this issue. I believe that this should resolve the issue to her satisfaction. Please feel free to contact me with any questions.
Sincerely,
Brian S [redacted]
Sr. Vice President & COO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Regarding this customer complaint, the customer sent their cancellation letter within the three day cancel period, per policy on the contract. Recently there has been a change in our cancellation department location that has caused all cancellation letters to be forwarded directly to the club. For...

reasons unknown, the customer's letter was not forwarded to our new address. At the time this complaint was filed, we had already received  notification of attempts to deliver this letter to our previous address.  Once that error was realized, we had already refunded the member the monthly payment that was taken out. Due to billing system error, a second payment was taken by mistake. We have refunded the customer both monthly payments that were taken in addition to the original down payment of $10.00 that was paid by the customer and have officially closed the account (total of all refunds to be $43.98). Unfortunately, we cannot compensate the customer for payments made to the postal carriers to follow procedures on cancellation, nor can we compensate for potential post office or mail carrier error. Furthermore, the club cannot return original membership documents, as we are required by law to keep them on file for up to 24 months, regardless if an account is active or cancelled, and all customers receive a carbon copy of such paperwork upon sign up. However, upon cancellation, all credit card information is deleted and/or destroyed  as required by law.  This notice is to serve as the official cancellation of the customer account, with no further payments to be due or charged to the customer. We apologize for any confusion this may have caused. We also consider this matter to be officially closed with this response. Sincerely, Bally Total Fitness Sincerely, Bally Total Fitness

Yes, my [redacted] membership was transferred to Ultimate Fitness without my knowledge. The phone number for Ultimate Fitness is ###-###-####. I believe the owner is named James DeFalco and his email is [redacted]@[redacted].com. Ultimate Fitness Center billing goes through [redacted]...

Services, INC whose number is ###-###-####, email [redacted]@[redacted].com. Again, I just want to be sure my membership is cancelled and I am out of their system. I do not want to be billed for 2016 as I never signed anything for them stating this nor did I say I wanted to be with Ultimate Fitness after [redacted] had closed. I have attempted to cancel at least 4 times now. Thank you.

Revdex.com spoke to Rob who stated the consumer was not told she could cancel at any time. She did commit to 1 year of personal training. Revdex.com did request a copy of the contract and was told that business will have Margaret from the billing dept. call  back. Revdex.com has not received a call as of yet.

Response taken by phone:  There is a pending cancellation on the account.   Once the balance of 69.98 is paid the cancellation will go through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As mentioned in my complaint to the NYS Attorney General, I do not have any document outlining cancellation policy. Under the law, the company is required to provide me with a copy of the contract. I have repeatedly requested a copy of the contract but have not received it. I do not have a problem paying the $25, but am only requesting the document as noted above.  Calls to both the manager and owner have not been responded to. Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]