Ultimate Funding

This was a home warranty call that was a clogged toilettech did verify that the toilet was indeed clogged and attempted to auger the toiletWe were fully aware that there was most likely a foreign objet clogging itUnfortunately whatever the foreign object that was clogging it was too hard to break and was apparently stuck in such a manner that it was unable to be pushed throughWith this being a warranty call any foreign object clogging a drain it is deemed as abuse with no farther coverageWe did follow guidelines for the service call which resulted in a denial of coverage on the toiletThe customer also filed a complaint with the credit card coand I did not fight the charge back of $for the cost of the auger , so they should have already had a $refund to their credit card

As an agent for the warranty company, we follow their procedures as required, we do not make determination of coverageWe report what is found and they make coverage determination and instruct us on what is ti be repaired

As far as the out of pocket expenses there were some code items and permit that were not covered by their home warrantyThese were the items that they had to pay for, as far as warranty coverage on the policy that they have are between them and the warranty co., we do not make the determination of
the coverage the warranty co doesI have spoken to the customer and have agreed to pay for the decorative fencing that was broken

This was a home warranty call that was a clogged toilet. tech did verify that the toilet was indeed clogged and attempted to auger the toilet. We were fully aware that there was most likely a foreign objet clogging it. Unfortunately whatever the foreign object that was clogging it was too hard to...

break and was apparently stuck in such a manner that it was unable to be pushed through. With this being a warranty call any foreign object clogging a drain it is deemed as abuse with no farther coverage. We did follow guidelines for the service call which resulted in a denial of coverage on the toilet. The customer also filed a complaint with the credit card co. and I did not fight the charge back of $100.00 for the cost of the auger , so they should have already had a $100.00 refund to their credit card.