Ultimate Golf Carts

I am rejecting this response because: They the order of the new red one was months after the original order The replacement unit was significantly taller than the one that we originally ordered and my husband went through significant medical issues before either was delivered and cannot get into the other vehicle When I spoke to Ultimate Carts they said they had no paperwork, I guess they do, the original issue where we did not get the cart we wanted was NOT our fault and did not sign Anything for a new taller vehicle the signed paperwork was forDeposit on a product that could not be delivered They are deceptive and unprofessional, I understand that the Odes was a bust for them as a business and feel I am paying the price I do not accept their response

To: RevDex.com 10-30-Re: complaint ID *** Thank you for bringing this complaint to my attentionIn reviewing the complaint and investigating the circumstances surrounding the complaint we discovered that Mr *** was communicating soley with Kevin, the salesperson, through Kevin’s personal cell phone via text and callsMuch of this communication was done while Kevin was not even at the officeThe first time Mr *** contacted the office was on 10/13/17, days before filing this complaintBecause of this, the company did not know that Kevin had promised any of the specific timelines or job completion datesIt was not until the very first phone call that Mr *** made to our office, on Friday Oct at 11:am, asking if his rear seat was in yet, that anyone else was able to become involvedFortunately, he spoke to my daughter Katie and she brought me into the loop at that timeAlthough Mr *** is correct in his statement that Kevin told him the seats would not be installed until they were paid for, I reprimanded Kevin for telling him that and instead told the office to set up an installation appointment to install the seats and did not request payment until after the job was completeWe have since completed the job and Mr *** paid the agreed upon amountBecause of the way Kevin handled this matter, however, he has been let go and no longer works for the companyI will take this opportunity to speak in regards to one more issue that Mr *** may bring upMr *** was upset that the tech we sent out tied knots in the rope that was used on the storage cover that went over the golf cartMr *** was convinced that it was done with malicious intentI can tell you first hand that the tech I sent out was unaware of any issues regarding Mr *** so would have had no reason to do anything maliciousHe is a solid year employee and is an upstanding young man who would never jeopardize his job that way anyhowI gave the tech an opportunity to explain and he said he was only trying to replicate the way it was tied when he arrived. I believe him 100% because in years of employment there has never been any issue or funny business from himI did call Mr *** after this incident and I DID apologizeI offered to buy him a new rope, but he would not believe that it was not done on purpose and said that nothing I could do or say at this point would make him any less angry and that he was going to go down swingingIn conclusion, since we completed the job as Mr *** requested, in his original complaint to you, he has since made payment for the job, and I have called him and apologized for the way Kevin handled his file, I consider this matter closedIf for some reason you need more information from me, I can provide record of the calls including date and time stamp that were made to our office and if you request proof of correspondence from Mr ***, as he stated he can provide, you will see that all communication prior to 10/13/was through Kevin’s private cell phone, which we do not have access to, and as I stated above, Kevin was let go because of his missteps in this matter Sincerely, Timothy *** Ultimate Golf Carts

I am rejecting this response because: there has been a pattern of lies and deceit in handeling this situation. Owner said he knew nothing of this situation, but when I picked up the cart on 9/7 their employee called owner about my request not to pay in full until job was complete. From the phone conversation, it was apparent that he knew full well the circumstances. When I called in October to inquire about seats, manager responded immediately that they had come in a few days ago. Obviously she knew the situation. Later when I called to request a cal from owner, manager said he had wanted to call but Kevin would not give him my number. They had my purchase order all along and could have referenced it. Final straw was the knot that was tied in a manner that made it impossible to untie. Without question, this was done out of retribution. Ten people have been shown that knot and every one said that a ridiculous act meant to be vindictive. As I mentioned to owner, I highly doubt that in a small shop like theirs, and that they had to go to my cabin to install seats, that the employee knew full well what the situation was. This owner has created and condoned a culture of deceit and unprofessional behavior. I realize this issue can not be resolved, so you may close this case, with reservation. I just would like others to know of their business practices, lack of customers regards, and poor conflict resolution.

I am rejecting this response because:
They the order of the new red one was months after the original order.  The replacement unit was significantly taller than the one that we originally ordered and my husband went through significant medical issues before either was delivered and cannot get into the other vehicle.  When I spoke to Ultimate Carts they said they had no paperwork, I guess they do, the original issue where we did not get the cart we wanted was NOT our fault and did not sign Anything for a new taller vehicle the signed paperwork was for. Deposit on a product that could not be delivered.  They are deceptive and unprofessional, I understand that the Odes was a bust for them as a business and feel I am paying the price.  I do not accept their response.

Ultimate Golf...

Carts                                     �...⇄ 1-2-2018 [redacted] Otsego, MN 55330   Response to Revdex.com case #                [redacted]   On Jan 28 2017 [redacted] & [redacted] placed an order for an Odes Dominator specifically in red. The only one we had in stock was in camo, so we had to special order a red one for them. The only red unit that was available actually had more features than the camo one we had in stock which meant it cost a considerable amount more, but we agreed to comp the difference since they had to wait for it to be ordered.  The [redacted] signed the agreement acknowledging that Deposits are non-refundable. They also gave us verbal confirmation to place the order, so we did. They did not express their desire to cancel the purchase until over a month later after the unit had already been shipped from Texas. The freight bill alone was $747 which we had to pay out of pocket. I attached a copy of the purchase agreement/bill of sale along with our invoice from Odes. You can see we were losing money on the purchase but we agreed to do so in an attempt to please the customer by getting them the color they wanted. Once the [redacted] decided they no longer wanted to go through with the purchase, and even though they signed the paperwork agreeing that deposits are non-refundable we tried to help and told them that if we could find another buyer for their unit, we would refund the deposit. To date we did not find a buyer for the unit they agreed to purchase and therefore we have not been able to recapture the money needed to refund their deposit.