Ultimate Medicare Advantage plan. The medical side is great. Beacon Behavioral Health, the mental health provider they have contracted with is worthless. They have no idea what they are doing. I have spent almost two weeks fighting them for a facility for my husband to go to and 5 hours today. He has already been medically detoxed at a Hospital. Not only did they not listen to me when I called, but Ultimate called on our behalf and they still gave them the wrong information. They have no idea what they are doing and I am up to my ears in horror at this situation. I have gotten no help whatsoever from Beacon, even after speaking with a supervisor. I will be leaving Ultimate and it's really sad because the medical side is great.
Mr. and Mrs. [redacted] were contacted by an independent
marketing company to attend a sales presentation in our office. They scheduled
a sales presentation for March 28, 2016. Upon arrival to our office, and before
attending the sales presentation, they completed and signed the Guest
Registration...
which states “Guests are under no obligation to purchase the
membership offered today. All guests receive a gift package for their presentation,
not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mr. and Mrs.
[redacted] made the decision to purchase the Grand Resort Travel membership. Before
completing their purchase they were taken into a private room away from the sales
are to review, initial and sign the documents we have provided:
The Understanding of Purchase, which states, “I (WE)
UNDERSTAND AND AGREE OUR PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN OR
SIMILAR PROGRAM”;
The Understanding of the Company No Cancellation Policy
which states, “I (WE) understand and agree our purchase is NON REFUNDABLE and
is NOT subject to CANCELLATION.”; Purchase Contract #[redacted] which states, “NOTICE TO BUYER: (D) THIS PURCHSE IS NON REFUNDABLE AND THIS
CONTRACT IS NOT SUBJECT TO CANCELLATION.” The Acknowledgement and Description
of Benefits and Services which describes the benefits and limitations of the
membership and includes 17 statements, including the following: #1. I understand I must contact Grand Resort
Travel directly at [redacted] for any vacation requests or service related
issues. #3. “If I choose the automatic draft, my annual dues are frozen at $89.95
and will not increase…; #4. “If understand I must be current with my annual
dues to take advantage of the membership benefits, and will be billed, or
drafted on my renewal date for the current year’s dues…” #15 “Grand Discovery Consultants
sales representatives have made no verbal or written guarantees regarding availability
or pricing for specific condominium resorts or any other travel arrangements.”
#17. I agree this document is consistent with the verbal description of benefits
and services of the Grand Resort Travel Membership made by Grand Discovery Consultants
sales representatives.”; The
Understanding of the Annual Dues Draft.
Mr. and Mrs. [redacted] understood prior to attending the sales presentation
and making their purchase that they were under no obligation to purchase the
membership and that they would receive their promotional gift package whether
they made a purchase or not. They made the decision to purchase the membership
and before they completed their purchase, they were given ample opportunity to
review the documents we have provided for your review.
Mr. and Mrs. [redacted] were given all the information necessary
about the benefits and limitations of the membership so they could begin using
the membership at the time of their purchase. Mr. and Mrs. [redacted] were provided
with the toll free number to contact Grand Resort Travel to make a request
using the membership, yet they have not done so to date. However, they remain
members with Grand Resort Travel and are entitled to receive all the membership
benefits and services as they were disclosed to then prior to completing their purchase.
They are encouraged to contact Grand Resort Travel toll free at 1-[redacted]
to make requests using the membership. Mr. and Mrs. [redacted] are not able to make the determination of the value of the membership unless they have attempted to use the services of the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. We called that following Monday to ask for a refund and they declined to provide it to us. They then also submitted the $2100.00 charge to complete the transaction.
Regards,
[redacted]
Mr. and Mrs. [redacted] attended a sales presentation in our office on January 18, 2014. At the conclusion of the presentation they made the decision to purchase the Grand Resort Travel Membership. In order to take advantage of the benefits and services of the membership, they are required to contact...
the Customer Relations Department and request service. There is no record of them contacting our company, or the Customer Relations Department to request service. For this reason, it is impossible for them evaluate the services of the membership they purchased.Mr. and Mrs. [redacted] own a timeshare at [redacted] Florida. At the time of their purchase they expressed and interest in transferring ownership of this property. For this reason, our company referred them to an independent timeshare closing company which COULD transfer the timeshare out of their name. We fully disclosed to them in writing that they were NOT required to enter into an agreement with the closing company and if they chose to enter into an agreement they would be required to pay the closing costs directly to the closing company. It was further disclosed that if they chose to enter into and agreement with the closing company, the agreement was solely with the them and the closing company and NOT with our company. Our company contacted the closing company and they informed us that Mr. and Mrs. [redacted] did not contact them and did not enter into an agreement to transfer their timeshare. Mr. and Mrs. [redacted] are members in good standing with Grand Resort Travel and are encouraged to contact the Customer Relations Department toll free at 1-[redacted] to take advantage of the membership benefits and services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Mr. and Mrs. [redacted] understood they were under no obligation to purchase the membership. Mr. and Mrs. [redacted] agreed and accepted the price they negotiated for the level of membership they purchased. They remain members with Grand Resort Travel and are encouraged to use the membership as it was disclosed to them prior to completing their purchase by contacting the customer relations center toll free at 1-[redacted].
Mr. and Mrs. [redacted] purchased a membership to Grand Resort Travel on July 16, 2016. They made an initial down payment for the membership and financed the remaining balance through our company. They have not made a payment on their financed portion of the membership since September of 2016; and are in...
default of their payments. Therefore, their membership is frozen until they resume making payments. When they stopped making payments; Grand Resort Travel stopped searching for the gold week request they made to [redacted] Florida. However, PRIOR to their default they were offered options for their request to Hilton Head and to Myrtle Beach in handicap accessible units for the dates they requested and for the price range they understood they would expect to received using the membership. In addition, they used the complementary travel agency to book a hotel in [redacted] Georgia at the Days inn for October 14-15, 2016. On July 19, 2016 Ms. [redacted] used the complimentary travel agency to book the Days Inn in [redacted], Georgia for Days Inn & Suites, [redacted] Blvd [redacted], GA 30092, 1king bed handicap accessible room, $59.71 (including taxes). On August 1, 2016, Ms. [redacted] called and asked a hot deal which was on the hot deal listing for Myrtle Beach Resort in Myrtle Beach, SC for $395.00 in a 2 bedroom for September 16-23, 2016. She was told the unit was available and it was offered to her. However, she declined to book the unit because she claims she was disappointed in the options provided to because they were not handicap accessible In August, 2016, Ms. [redacted] made a gold week request for September, 2016 in Hilton Head or Myrtle Beach, SC and March, 2017 for [redacted] Florida and requested handicap accessible units. She was offered the following option on August 22, 2016: [redacted] Club at [redacted] in Hilton Head, SC in a handicap accessible condominium (all condominiums at this resort are handicap accessible) for $850.00/week in 2 bedroom condominium for either September 3-10, 2016, this price is a savings of $1,124.56 (56% off) the published resort rental rate. On August 23, 2016 Ms. [redacted] left a message and asked about gold week availability at [redacted] Boulevard for September, 2016; she was offered [redacted] Boulevard in North Myrtle Beach, SC in a 2 bedroom unit for September 3-10, 2016 or September 15-22, 2016 for $999.00/week, this price is a savings of 44% off the published resort rental rate. At that time, Ms. [redacted] was told by the customer relations staff that since her request for [redacted] Florida was for 2017; the inventory had not posted yet and it would be a few more weeks before they would be able to provide her with options for that request. On September 6, Ms. [redacted] sent in a letter with her complaints. At that time, Randi H[redacted], customer relations director phoned Ms. [redacted] and reviewed her complaint and her customer relations file with her, and the options she had been provided; told Ms. [redacted] that Grand Resort Travel had met the obligations of the Acknowledgement and Description of Benefits and Services as she had initialed them and told her that Grand Resort Travel had an open request for her for [redacted] Florida in March of 2017 in a handicap unit. Mr. and Mrs. [redacted]’s payment for the membership was declined on September 16, 2016. Grand Resort Travel has met the obligations of the Acknowledgement and Description of Benefits and Services as they were disclosed to them prior to completing their purchase. They understood that Condominium Hot Weeks are priced between $225.00 and $370.00 for a one week stay, are listed on the website and subject to wholesale availability; that Condominium Gold weeks are priced for one week stay and are secured at a discount of up to 65% off the published resort rental rate, that Grand Discovery made no verbal or written guarantees regarding availability or pricing and that the entire document and 17 statements were consistent with the verbal description of benefits and services of the Grand Resort Travel Membership. Mr. and Mrs. [redacted] have been provided service EXACTLY the way the initialed and signed they understood they should expect to receive with the membership and have defaulted on their agreement to make payments and are now 4 months behind on making payments on their loan. Mr. and Mrs. [redacted] were offered an option August that would have saved them MORE than the amount they have put as a down payment on the membership. Mr. and Mrs. [redacted] are not entitled to a refund; they owe our company back payments. To catch up on their delinquent payments they should contact our finance department at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
During the presentation we attended in [redacted], SC, we made it a point to verify the things stated in the sales presentation that were important to us: go anywhere anytime we want, any time we want, handicap accessible and week costing no more than $550 (many specials lower than that). We wanted to make certain of this. First, was price. They assured us we would never have to pay more than $550 for the only five locations we had expressed interest in and wheelchair accessibility would always be available. The sales couple disappeared as it was closing time so we never got to verify these same concerns with the closing agent. The stated someone would be calling us about adding our 6 children and that did not happen. Someone by the name of Ed called and said we could add 2 children. After a short discussion on that, he hung up on us. So, we never contacted to add our 6 children. The places they referred to in Hilton Head or Myrtle Beach that were in our price range were not wheelchair accessible. In fact, in at least one case not even an elevator. Yet, they assured us this would not be a problem for us. Regarding the five locations we were interested in, they again verified one of the features of the program that had been highlighted in the presentation was we could go anywhere we wanted, any time we wanted. Regarding two of our 5 locations, Lake George, NY and St. Augustine, FL, we found nothing on the website. The 3rd location Jupiter, FL, they could not even locate anything 6 to 7 months out yet our family did. After being disappointed with other travel related programs we had seen before, and turned down, we felt this was a reputable company that would deliver on its promises. Unfortunately, that has proven to not be the case. We tried to use it as it was presented in the sales presentation and since it did not meet those requirements we request our refund. Thank you. PLease advise. [redacted]
Our company contracts with numerous independent marketing companies to contact clients via mail and phone to schedule appointments for clients who meet all of our qualifications to participate in a 60-90 minutes sales presentation. In order to qualify for the presentation and receive any promotional...
incentive, one of the requirements is that guests have a combined annual income of at least $45, 000. Mr. and Mrs. [redacted] were contacted by one of the independent marketing companies and invited to our office to participate in a sales presentation. During the scheduling process, the independent marketing company disclosed all qualification that had to be met, including the $45,000 per year income requirement. The marketing company also disclosed that certain restrictions apply and taxes and reservation fees were the responsibility of the recipient.Mr. and Mrs. [redacted] did come to our office for their scheduled appointment on July 17, 2015 at 5:30 PM. Mr. and Mrs. [redacted] completed the Guest Registration and indicated that their combined annual income "under $30,000. Based upon their income, Mr. and Mrs. [redacted] did not qualify to participate in the presentation or receive the promotional incentive. However, since Mr. and Mrs [redacted] did take the time to show up for their appointment, the management staff made the decision that they would not be required to participate in the presentation, but that they would receive their gift package anyway. The receptionist gave Mr. and Mrs. [redacted] the vacation certificate with the Terms and Conditions and she thoroughly explained the terms and conditions to Mr. and Mrs. [redacted]. Mr. and Mrs. [redacted] understood and agreed with the terms and conditions and did not make a complaint while they were in the office.Mr. [redacted] signed his understanding of the following statement on the Guest Registration: "PLEASE READ GIFT REDEMPTION INSTRUCTIONS CAREFULLY"Mr and Mrs. [redacted] received the promotional incentive even though they were not qualified and did not participate in a 60-90 minute presentation. To redeem the certificate, they are required to follow the terms and conditions outlined on their certificate.
Before completing their purchase, Mr. and Mrs. [redacted] initialed their agreement to the following statements, "Condominium Hot Weeks are priced between $225.00 and $370.00 for a one week stay. Condominium Hot Weeks are published on the website and are subject to wholesale availability. I understand to book a Condominium Hot Week I must contact Grand Resort Travel at 1-[redacted]"; "Condominium Gold Weeks are priced for a one week stay, are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availability. The price of a Gold Week depends upon the published resort rental rate of the unit, location and time of year requested."; "Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts and or other travel arrangements." Service was provided to them EXACTLY the way it was disclosed to them prior to their purchase. They have been offered a Condominium Hot Week for the price stated and that they agree to in the Acknowledgement and Description of Benefits and Services; have been offered a Condominium Gold Week for EXACTLY the discount they initialed and signed they would expect to receive; and agreed that they were not guarantees pricing in writing or verbally.Mr. and Mrs. [redacted] have bee provided service.
Ultimate Medicare Advantage plan. The medical side is great. Beacon Behavioral Health, the mental health provider they have contracted with is worthless. They have no idea what they are doing. I have spent almost two weeks fighting them for a facility for my husband to go to and 5 hours today. He has already been medically detoxed at a Hospital. Not only did they not listen to me when I called, but Ultimate called on our behalf and they still gave them the wrong information. They have no idea what they are doing and I am up to my ears in horror at this situation. I have gotten no help whatsoever from Beacon, even after speaking with a supervisor. I will be leaving Ultimate and it's really sad because the medical side is great.
Mr. and Mrs. [redacted] were contacted by an independent
marketing company to attend a sales presentation in our office. They scheduled
a sales presentation for March 28, 2016. Upon arrival to our office, and before
attending the sales presentation, they completed and signed the Guest
Registration...
which states “Guests are under no obligation to purchase the
membership offered today. All guests receive a gift package for their presentation,
not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mr. and Mrs.
[redacted] made the decision to purchase the Grand Resort Travel membership. Before
completing their purchase they were taken into a private room away from the sales
are to review, initial and sign the documents we have provided:
The Understanding of Purchase, which states, “I (WE)
UNDERSTAND AND AGREE OUR PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN OR
SIMILAR PROGRAM”;
The Understanding of the Company No Cancellation Policy
which states, “I (WE) understand and agree our purchase is NON REFUNDABLE and
is NOT subject to CANCELLATION.”; Purchase Contract #[redacted] which states, “NOTICE TO BUYER: (D) THIS PURCHSE IS NON REFUNDABLE AND THIS
CONTRACT IS NOT SUBJECT TO CANCELLATION.” The Acknowledgement and Description
of Benefits and Services which describes the benefits and limitations of the
membership and includes 17 statements, including the following: #1. I understand I must contact Grand Resort
Travel directly at [redacted] for any vacation requests or service related
issues. #3. “If I choose the automatic draft, my annual dues are frozen at $89.95
and will not increase…; #4. “If understand I must be current with my annual
dues to take advantage of the membership benefits, and will be billed, or
drafted on my renewal date for the current year’s dues…” #15 “Grand Discovery Consultants
sales representatives have made no verbal or written guarantees regarding availability
or pricing for specific condominium resorts or any other travel arrangements.”
#17. I agree this document is consistent with the verbal description of benefits
and services of the Grand Resort Travel Membership made by Grand Discovery Consultants
sales representatives.”; The
Understanding of the Annual Dues Draft.
Mr. and Mrs. [redacted] understood prior to attending the sales presentation
and making their purchase that they were under no obligation to purchase the
membership and that they would receive their promotional gift package whether
they made a purchase or not. They made the decision to purchase the membership
and before they completed their purchase, they were given ample opportunity to
review the documents we have provided for your review.
Mr. and Mrs. [redacted] were given all the information necessary
about the benefits and limitations of the membership so they could begin using
the membership at the time of their purchase. Mr. and Mrs. [redacted] were provided
with the toll free number to contact Grand Resort Travel to make a request
using the membership, yet they have not done so to date. However, they remain
members with Grand Resort Travel and are entitled to receive all the membership
benefits and services as they were disclosed to then prior to completing their purchase.
They are encouraged to contact Grand Resort Travel toll free at 1-[redacted]
to make requests using the membership. Mr. and Mrs. [redacted] are not able to make the determination of the value of the membership unless they have attempted to use the services of the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. We called that following Monday to ask for a refund and they declined to provide it to us. They then also submitted the $2100.00 charge to complete the transaction.
Regards,
[redacted]
Mr. and Mrs. [redacted] attended a sales presentation in our office on January 18, 2014. At the conclusion of the presentation they made the decision to purchase the Grand Resort Travel Membership. In order to take advantage of the benefits and services of the membership, they are required to contact...
the Customer Relations Department and request service. There is no record of them contacting our company, or the Customer Relations Department to request service. For this reason, it is impossible for them evaluate the services of the membership they purchased.Mr. and Mrs. [redacted] own a timeshare at [redacted] Florida. At the time of their purchase they expressed and interest in transferring ownership of this property. For this reason, our company referred them to an independent timeshare closing company which COULD transfer the timeshare out of their name. We fully disclosed to them in writing that they were NOT required to enter into an agreement with the closing company and if they chose to enter into an agreement they would be required to pay the closing costs directly to the closing company. It was further disclosed that if they chose to enter into and agreement with the closing company, the agreement was solely with the them and the closing company and NOT with our company. Our company contacted the closing company and they informed us that Mr. and Mrs. [redacted] did not contact them and did not enter into an agreement to transfer their timeshare. Mr. and Mrs. [redacted] are members in good standing with Grand Resort Travel and are encouraged to contact the Customer Relations Department toll free at 1-[redacted] to take advantage of the membership benefits and services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Mr. and Mrs. [redacted] understood they were under no obligation to purchase the membership. Mr. and Mrs. [redacted] agreed and accepted the price they negotiated for the level of membership they purchased. They remain members with Grand Resort Travel and are encouraged to use the membership as it was disclosed to them prior to completing their purchase by contacting the customer relations center toll free at 1-[redacted].
Mr. and Mrs. [redacted] purchased a membership to Grand Resort Travel on July 16, 2016. They made an initial down payment for the membership and financed the remaining balance through our company. They have not made a payment on their financed portion of the membership since September of 2016; and are in...
default of their payments. Therefore, their membership is frozen until they resume making payments. When they stopped making payments; Grand Resort Travel stopped searching for the gold week request they made to [redacted] Florida. However, PRIOR to their default they were offered options for their request to Hilton Head and to Myrtle Beach in handicap accessible units for the dates they requested and for the price range they understood they would expect to received using the membership. In addition, they used the complementary travel agency to book a hotel in [redacted] Georgia at the Days inn for October 14-15, 2016. On July 19, 2016 Ms. [redacted] used the complimentary travel agency to book the Days Inn in [redacted], Georgia for Days Inn & Suites, [redacted] Blvd [redacted], GA 30092, 1king bed handicap accessible room, $59.71 (including taxes). On August 1, 2016, Ms. [redacted] called and asked a hot deal which was on the hot deal listing for Myrtle Beach Resort in Myrtle Beach, SC for $395.00 in a 2 bedroom for September 16-23, 2016. She was told the unit was available and it was offered to her. However, she declined to book the unit because she claims she was disappointed in the options provided to because they were not handicap accessible In August, 2016, Ms. [redacted] made a gold week request for September, 2016 in Hilton Head or Myrtle Beach, SC and March, 2017 for [redacted] Florida and requested handicap accessible units. She was offered the following option on August 22, 2016: [redacted] Club at [redacted] in Hilton Head, SC in a handicap accessible condominium (all condominiums at this resort are handicap accessible) for $850.00/week in 2 bedroom condominium for either September 3-10, 2016, this price is a savings of $1,124.56 (56% off) the published resort rental rate. On August 23, 2016 Ms. [redacted] left a message and asked about gold week availability at [redacted] Boulevard for September, 2016; she was offered [redacted] Boulevard in North Myrtle Beach, SC in a 2 bedroom unit for September 3-10, 2016 or September 15-22, 2016 for $999.00/week, this price is a savings of 44% off the published resort rental rate. At that time, Ms. [redacted] was told by the customer relations staff that since her request for [redacted] Florida was for 2017; the inventory had not posted yet and it would be a few more weeks before they would be able to provide her with options for that request. On September 6, Ms. [redacted] sent in a letter with her complaints. At that time, Randi H[redacted], customer relations director phoned Ms. [redacted] and reviewed her complaint and her customer relations file with her, and the options she had been provided; told Ms. [redacted] that Grand Resort Travel had met the obligations of the Acknowledgement and Description of Benefits and Services as she had initialed them and told her that Grand Resort Travel had an open request for her for [redacted] Florida in March of 2017 in a handicap unit. Mr. and Mrs. [redacted]’s payment for the membership was declined on September 16, 2016. Grand Resort Travel has met the obligations of the Acknowledgement and Description of Benefits and Services as they were disclosed to them prior to completing their purchase. They understood that Condominium Hot Weeks are priced between $225.00 and $370.00 for a one week stay, are listed on the website and subject to wholesale availability; that Condominium Gold weeks are priced for one week stay and are secured at a discount of up to 65% off the published resort rental rate, that Grand Discovery made no verbal or written guarantees regarding availability or pricing and that the entire document and 17 statements were consistent with the verbal description of benefits and services of the Grand Resort Travel Membership. Mr. and Mrs. [redacted] have been provided service EXACTLY the way the initialed and signed they understood they should expect to receive with the membership and have defaulted on their agreement to make payments and are now 4 months behind on making payments on their loan. Mr. and Mrs. [redacted] were offered an option August that would have saved them MORE than the amount they have put as a down payment on the membership. Mr. and Mrs. [redacted] are not entitled to a refund; they owe our company back payments. To catch up on their delinquent payments they should contact our finance department at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
During the presentation we attended in [redacted], SC, we made it a point to verify the things stated in the sales presentation that were important to us: go anywhere anytime we want, any time we want, handicap accessible and week costing no more than $550 (many specials lower than that). We wanted to make certain of this. First, was price. They assured us we would never have to pay more than $550 for the only five locations we had expressed interest in and wheelchair accessibility would always be available. The sales couple disappeared as it was closing time so we never got to verify these same concerns with the closing agent. The stated someone would be calling us about adding our 6 children and that did not happen. Someone by the name of Ed called and said we could add 2 children. After a short discussion on that, he hung up on us. So, we never contacted to add our 6 children. The places they referred to in Hilton Head or Myrtle Beach that were in our price range were not wheelchair accessible. In fact, in at least one case not even an elevator. Yet, they assured us this would not be a problem for us. Regarding the five locations we were interested in, they again verified one of the features of the program that had been highlighted in the presentation was we could go anywhere we wanted, any time we wanted. Regarding two of our 5 locations, Lake George, NY and St. Augustine, FL, we found nothing on the website. The 3rd location Jupiter, FL, they could not even locate anything 6 to 7 months out yet our family did. After being disappointed with other travel related programs we had seen before, and turned down, we felt this was a reputable company that would deliver on its promises. Unfortunately, that has proven to not be the case. We tried to use it as it was presented in the sales presentation and since it did not meet those requirements we request our refund. Thank you. PLease advise. [redacted]
Our company contracts with numerous independent marketing companies to contact clients via mail and phone to schedule appointments for clients who meet all of our qualifications to participate in a 60-90 minutes sales presentation. In order to qualify for the presentation and receive any promotional...
incentive, one of the requirements is that guests have a combined annual income of at least $45, 000. Mr. and Mrs. [redacted] were contacted by one of the independent marketing companies and invited to our office to participate in a sales presentation. During the scheduling process, the independent marketing company disclosed all qualification that had to be met, including the $45,000 per year income requirement. The marketing company also disclosed that certain restrictions apply and taxes and reservation fees were the responsibility of the recipient.Mr. and Mrs. [redacted] did come to our office for their scheduled appointment on July 17, 2015 at 5:30 PM. Mr. and Mrs. [redacted] completed the Guest Registration and indicated that their combined annual income "under $30,000. Based upon their income, Mr. and Mrs. [redacted] did not qualify to participate in the presentation or receive the promotional incentive. However, since Mr. and Mrs [redacted] did take the time to show up for their appointment, the management staff made the decision that they would not be required to participate in the presentation, but that they would receive their gift package anyway. The receptionist gave Mr. and Mrs. [redacted] the vacation certificate with the Terms and Conditions and she thoroughly explained the terms and conditions to Mr. and Mrs. [redacted]. Mr. and Mrs. [redacted] understood and agreed with the terms and conditions and did not make a complaint while they were in the office.Mr. [redacted] signed his understanding of the following statement on the Guest Registration: "PLEASE READ GIFT REDEMPTION INSTRUCTIONS CAREFULLY"Mr and Mrs. [redacted] received the promotional incentive even though they were not qualified and did not participate in a 60-90 minute presentation. To redeem the certificate, they are required to follow the terms and conditions outlined on their certificate.
Before completing their purchase, Mr. and Mrs. [redacted] initialed their agreement to the following statements, "Condominium Hot Weeks are priced between $225.00 and $370.00 for a one week stay. Condominium Hot Weeks are published on the website and are subject to wholesale availability. I understand to book a Condominium Hot Week I must contact Grand Resort Travel at 1-[redacted]"; "Condominium Gold Weeks are priced for a one week stay, are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availability. The price of a Gold Week depends upon the published resort rental rate of the unit, location and time of year requested."; "Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts and or other travel arrangements." Service was provided to them EXACTLY the way it was disclosed to them prior to their purchase. They have been offered a Condominium Hot Week for the price stated and that they agree to in the Acknowledgement and Description of Benefits and Services; have been offered a Condominium Gold Week for EXACTLY the discount they initialed and signed they would expect to receive; and agreed that they were not guarantees pricing in writing or verbally.Mr. and Mrs. [redacted] have bee provided service.