Ultimate Laminate Production, Inc.

from: Essential Auto Service*** ** *** **
*** ** ***
*** *** *** *** ** ***Subject: Car Repairs/ComplaintPlease be advised that *** *** is the grandson of my wifeI made no commercial repairs to*** *** automobileAll repairs
accomplished were treated as a family arrangement and no labourcosts were included in the amount charged.*** *** brought his car to my shop while requesting a favour which I personally grantedHis requestwas for the replacement of his front strut and spring assembly, usedI replaced his drive axle with a 'remanufactured drive axleHis old wheel was crumpled and needed a used replacementFinally, Irepaired his front brakes and replaced the rotor (new)The use of remanufactured and used parts wasto keep costs downOriginally, I had agreed to replace only three parts: the front strut and springassembly, left front drive axle and a left front control arm at an estimated cost of five hundred dollars.Because the front lower frame was bent, the control arm could not be replaced and I had to replacethe front lower frame to assemble the left front control armThe parts alone cost me, personally, notmy shop, over five hundred dollars, again with no labor costs included.My shop is not equipped to accomplish front end alignments and that work is always farmed outIAdvised *** *** that because of the extensive replacement of parts, he would need a wheelalignmentHe was advised properly that additional replacement and repairs needed to be doneNoneof that additional work was part of my original agreement which was to a family member and not to a"customer".If *** *** would like to be treated as a customer, he would need to sign a repair estimate of $+taxThis would not include an alignment or repair of his rack and pinion.*** * ***