Ultimate Linings of Moses Lake

Unfortunately, I have to disagree with him saying he wasn’t rudeIn most interactions, a dismissive and sarcastic tone would be considered rude Admittedly, I was upsetI had just found out that through no fault of my own, nor the fault of the potential buyer, the sale of my condo would not happen just days before closingThat in fact rather than having a sale, it was unlikely to be sold to anyone in the near future The reason stated for loan denial was not because the buyer did not have enough for a down paymentThe reason as per the bank, “Condo was denied because excessive condo association fees over days delinquent per condo questionnaire completed by condo association” I am told that this essentially means that no bank will approve a loan for anyone in that community until the delinquency rate is acceptableSo if not the condo association then upon whom does responsibility for collecting condo association fees fall, pray tell? So yes, the responsibility falls on the condo associationPer my realtor, the delinquency rate is about 60%It is quite difficult to believe that 60% of homeowners in that one community have lost their jobs, and are facing foreclosure The foreclosure rate in Columbus is in every homes, that equals 0.1% of homeowners in Columbus are facing foreclosure What about the other roughly 59.9% of residents in that community not paying? Does this mean that 60% of the current residents are going to be foreclosed? What is this “program” that is in place to combat delinquency? When I directly asked him, he stated there was nothing in place to attempt to obtain the delinquent funds besides foreclosureThis program seems inefficient, and may need to be revisedHe states that he is unable to raise or lower feesWho is? It seems logical that the management company would be the ones responsible for setting the fees I would like the contact information of the person or business in charge of thisAs to him being “offended”, he shouldn’t beI did not say nor did I do anything offensiveMaybe I angered or annoyed him, but offended, no Claiming to be “offended” has become a crutch all too easy to employ to garner unwarranted sympathyHe was not a victim, and I am truly offended that he is trying to make himself out to beAs far as the renting, yes, it started as a suggestion, but when I stated I didn’t want to rent the condo, he stated “well, I don’t understand” and continued to suggest renting as an option several times over The reason I do not wish to rent is unimportantI simply want to sellTo me this does not seem to be an outrageous desireHowever, since that isn’t an option, through either ineptitude or inability of management, I am left with little recourse but to file Revdex.com complaints regardless of how “bogus” they seem to those against whom the complaint is being filedI can only hope that through this process other potential homeowners will be provided adequate information to be forewarned!

Mr [redacted] was the one to meet with the insurance adjustor so he knows exactly what items were covered, and he has since talked to them several timesHe will be provided the amount of the claim, minus the deductible, just like he has been told many times, once the work is completed to the satisfaction of the City inspectors, the insurance company, and if he does not use a licensed and insured contractor the work will have to be inspected by a qualified contractor to ensure it is done correctlyThe Association is unwilling to pay the homeowner the insurance money without assurances that work was done correctlyThis response comes directly from the Association, and Mr [redacted] has been invited to meet with the directors many times, and he is free to come to any meeting, held the 3rd Monday of every monthThere is nothing further I can add to this to make it any clearer

Unfortunately, I do not control who pays or does not pay their dues, nor do I control the amount of dues chargedOther people have bought and closed condos here so not sure how they were able to do it or what bank they usedAnd I understand her anger, but directing it at me, who controls none of this, is misplaced and inappropriate

I am sorry he misunderstandswhen the door comes in the door company will install, he just needs to coordinate the install with his tenantI have nothing further to say regarding this issue and am sorry we were not able to satisfy him in this project

There is no doubt our staff erred on this and missed the requirement to place the deposit on the special order door, and we apologized to the owner for this error and oversightThe interior repairs and this door are the responsibility of the owner and with him being out of state we erred in trying
to facilitate this for this owner as we are not being paid for this repairI am sorry for the error by my staff, who is dealing with a personal issue, and apologized to the owner, his wife, his tenant, and his manager but there will be no financial compensation offered for this oversight

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

First, this is not a personal attack, so please do not make it soI am not upset with any individual person. This is about questionable business practicesI have been a faithfully paying customer of this business for several years, and have concernsMy concerns deserve to be addressedSecondly, Dennis has made no attempts to assist in addressing my concerns or answering my questions, but has simply stated "he has no power", which may be the case, but then my concerns should be passed on to those within the business who can address them adequately. He has said that he "can not control who pays"What are the repercussions of not paying? What incentive do I have to continue paying when the majority of my neighbors are not, and the business seems so lax in their response? In regards to the other properties that have switched hands in this community, most have been under undesirable circumstancesHalf (of the 4) have been bank foreclosures and one has been a short sale. Please see attached documentation with explanationsDoes this seem acceptable? If you owned property in this community, and were unable to sell because of "Condo Association Denial" of nearly all bank loans, how would you feel? What would you do? This is really an unacceptable reason for loan denial that has nothing to do with meI am current on my HOA feesPlease accept responsibility and make some changes

When we assumed management of this association every unit owner was notified by US Mail at the address we were provided as a contact address, and followed up with mailings different times during the year, as this Association does not send monthly statementsIf his mail in not received, or
he disposes of it as junk mail and does not respond, or simply ignores it, how can that be my fault that he does not pay condo dues for a whole year? in addition his tenant gets a water bill mailed to the unit each month and ignored every one, not paying for over one yearAs he is a self-proclaimed professional investor he should have noticed that he has not paid his dues in his reports, on his tax return, or just because he is a astute investorIn addition he has attempted to bully me, has made threats against me and my business, and called me names so bad I have had to contact an attorney to defend myself, all over $There is absolutely no way that I am responsible for him not paying his legal debtNotices do not make you responsible for debt. He is a grown man and a self proclaimed professional investor who needs to accept blame, take his generous credit for half the fees, and pay what he owes

This is not 100% accurateFunds come to our accounting department so they are notified first and I am not always aware of monies that come in to our officeI checked with the insurance company and they have indeed released the funds, and after investigating I did tell Mr*** that we are indeed
in possession of the fundsI do not know Mr*** and I have no reason to lie to himInsurance funds are a reimbursement for work that is completed from damage that occurs that is covered, and is meant to be used to pay contractors for completion of work as per the insurance adjusters estimate and damageNormally the homeowner hires a licensed, bonded, and insured contractor that is skilled in the repair of a dwelling, with a reasonable expectation of completion of the project in compliance with the bid and insurance coverage if something goes wrongThese contractors normally have years of experience and an insurance company behind them if a repair is not up to code or if the work is not completedContractors are not paid until the work is complete, just like if you hired someone to mow your lawn you would pay them upon completion of the job to your satisfactionIf an licensed, insured contractor with a good Revdex.com rating requires some money upfront on an approved draw schedule for supplies, and is willing to submit to inspections of the work in stages, then sometimes they are approved for draws in advance of completion, with the safeguard of insurance should they not do the work correctly.If the property owner was able to be the general contractor with Columbus, without proof of insurance, licenses, experience, or being bonded that must be a provision they allow to occur under their rules but that does not give the Condo Association any assurances the work will be completed or completed correctlyIf the money is issued with no assurances it will be spent on the home repairs, or that they will be done as required by the insurance company, or that the work will be to city code, then any work uncompleted will have to be completed by the Condo Association, at their expenseSince Mr*** has no completion bond, no insurance, or experience as a general contractor, the Board of Directors has determined that no money will be issued on this claim until the work is completed and inspectedI am sorry that Mr*** is upset, but what assurance can he provide that the work will be done on time, as directed, and with assurances it is done correctly and the money will be used to repair the property? its too big a risk for the condo association and the management company to bear

I am rejecting this response because:Under no circumstances did I call this individual named or threaten him with more than a lawsuit or poor review online if he didn't make the situation right.  The amount on dispute is irrelevant.  
The fact that he continues to assert that it's my fault or my accounts fault for missing this is absurd.As a professional property management company, it is absolutely his company's job to identify which residents may be behind on their dues and notify such residents in a timely manner.  Notifying us a year late is a total failure on his part as a property manager.  
Regards,
[redacted]

the response states I live out of State and that is the reason Rickert was facilitating the door repair. This is not an accurate statement. I live in Ohio, which is where the property is located. Additionally the insurance companies involved determined that the association managed by Rickert would cover the cost of the door and that repair. My repsonibilites only included the deck repair based on the outcome of the insurance companies evaluation. Rickert has also responded to me in a negative manner stating when the door arrives I can have a company have it installed. This negative statement was made shortly after they were notified of the Revdex.com complaint I submitted. I have already paid the insurance deductible for the associations deductible per the bylaws and Rickert Property should still be responsible for facilitating the final repair as that is what was included in the associations insurance claim. Additionally my wife was told she would be called back with an order number and we have yet to receive that order number further implying that an order is not in process to resolve this claim.

First off I was never rude, she was in fact hostile to me. renting was only a suggestion as a way to help her. This is a condo and there is little I can do to stop people from foreclosing nor do I have the power to raise or lower fees. There is a program in place to combat payment of fees but there...

is little we can do when these owners do not pay their loans and lose their jobs. I am sorry the one buyer she found for her condo does not have a larger down payment needed to get a loan, but that is also not my fault. I am offended that this person was very rude to me and this is a completely bogus complaint that should have never been filed as I am just the management company and we can't force people to pay if they have no money. we have filed liens and foreclosed and I am sorry that foreclosure takes time.

Mr. [redacted] was the one to meet with the insurance adjustor so he knows exactly what items were covered, and he has since talked to them several times. He will be provided the amount of the claim, minus the deductible, just like he has been told many times, once the work is completed to the satisfaction of the City inspectors, the insurance company, and if he does not use a licensed and insured contractor the work will have to be inspected by a qualified contractor to ensure it is done correctly. The Association is unwilling to pay the homeowner the insurance money without assurances that work was done correctly. This response comes directly from the Association, and Mr [redacted] has been invited to meet with the directors many times, and he is free to come to any meeting, held the 3rd Monday of every month. There is nothing further I can add to this to make it any clearer.

I am totally at a loss to explain why its anyone's fault other than theirs for missing a payment. We sent out notices, and I am sorry he did not get them. We do notify delinquent accounts, but at the end of the day its the owners responsibility to pay their bills on time, with or without reminders and late notices. He has paid them in the past so he knows he owes the dues.

Unfortunately, I have to disagree with him saying he wasn’t rude. In most interactions, a dismissive and sarcastic tone would be considered rude.  Admittedly, I was upset. I had just found out that through no fault of my own, nor the fault of the potential buyer, the sale of my condo would not happen just 2 days before closing. That in fact rather than having a sale, it was unlikely to be sold to anyone in the near future.  The reason stated for loan denial was not because the buyer did not have enough for a down payment. The reason as per the bank, “Condo was denied because excessive condo association fees over 60 days delinquent per condo questionnaire completed by condo association”.  I am told that this essentially means that no bank will approve a loan for anyone in that community until the delinquency rate is acceptable. So if not the condo association then upon whom does responsibility for collecting condo association fees fall, pray tell? So yes, the responsibility falls on the condo association. Per my realtor, the delinquency rate is about 60%. It is quite difficult to believe that 60% of homeowners in that one community have lost their jobs, and are facing foreclosure.  The foreclosure rate in Columbus is 1 in every 570 homes, that equals 0.1% of homeowners in Columbus are facing foreclosure.  What about the other roughly 59.9% of residents in that community not paying?  Does this mean that 60% of the current residents are going to be foreclosed? What is this “program” that is in place to combat delinquency? When I directly asked him, he stated there was nothing in place to attempt to obtain the delinquent funds besides foreclosure. This program seems inefficient, and may need to be revised. He states that he is unable to raise or lower fees. Who is? It seems logical that the management company would be the ones responsible for setting the fees.  I would like the contact information of the person or business in charge of this. As to him being “offended”, he shouldn’t be. I did not say nor did I do anything offensive. Maybe I angered or annoyed him, but offended, no.  Claiming to be “offended” has become a crutch all too easy to employ to garner unwarranted sympathy. He was not a victim, and I am truly offended that he is trying to make himself out to be. As far as the renting, yes, it started as a suggestion, but when I stated I didn’t want to rent the condo, he stated “well, I don’t understand” and continued to suggest renting as an option several times over.  The reason I do not wish to rent is unimportant. I simply want to sell. To me this does not seem to be an outrageous desire. However, since that isn’t an option, through either ineptitude or inability of management, I am left with little recourse but to file Revdex.com complaints regardless of how “bogus” they seem to those against whom the complaint is being filed. I can only hope that through this process other potential homeowners will be provided adequate information to be forewarned!

I am rejecting this response because:We didn't receive your notices.  We received all of them from the other managers (including from YOUR company on another property we own) and we paid full annual dues at the first part of the year.  I gave a more then plausible explanation as to why I thought our dues were current (thought we paid them in December since we didn't receive anything from you regarding the referenced property in early 2016).   I never, ever said I wasn't going to pay or didn't owe the dues after further investigation.  In fact, I paid everything in full immediately INCLUDING the late fees.  I simply asked for all late fees to be credited since we didn't receive any correspondence from your company...until we were threatened with a lien if we didn't pay an entire year's worth of dues immediately.  Suggesting that I threw your notices away may hold water if we were behind on other dues as well (we weren't).You absolutely DID NOT notify us of a delinquent account.  Your company ends up looking pretty foolish in this instance by not collecting/notifying a resident of past due fees for a 12 month period.  We both know if you recognized your error earlier that you would've sent delinquent notices immediately and taken legal action if we didn't respond.
Regards,
[redacted]